LINCOLN BLACKWOOD 2002 Owners Manual
Page 231 of 248
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
Customer assistance
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The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
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Ford Deluxe Leather and Vinyl Cleaner (not available in Canada)
Motorcraft Vinyl Cleaner (Canada only)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford accessories are available for your vehicle
through your local authorized Ford, Lincoln Mercury or Ford of Canada
dealer. These quality accessories have been specifically engineered to
fulfill your automotive needs; they are custom designed to complement
the style and aerodynamic appearance of your vehicle. In addition, each
accessory is made from high quality materials and meets or exceeds
Ford's rigid engineering and safety specifications. Ford accessories are
warranted for up to 12 months or 20 000 km (12 000 miles) on all cars
and light trucks and 12 months with unlimited distance on medium duty
trucks unless the accessory is installed on a new vehicle, then the
warranty becomes the balance of the new vehicle's warranty or the
accessories warranty, whichever is greater. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Vehicle Security
Styled wheel locks
Vehicle security systems
Customer assistance
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Comfort and convenience
Air filtration systems
Cargo nets
Cargo organizers (interior)
Cargo trays (interior)
Celluar phone holder
Engine block heaters
Tire step
Travel equipment
Daytime running lights (DRL)
Hitch mount bike carrier
Inside mirror with compass display
Inside mirror with compass and temperature display
Running boards (molded, diamond plate, tubular and stirrup step)
Seatback organizer
Towing mirrors
Trailer hitch bars and balls
Trailer hitch wiring adaptor
Trailer swivel hitch
Winter front
Protection and appearance equipment
Air bag anti-theft locks
Battery warmer/blanket
Cargo cover
Diamond plate, front box protector
Diamond plate, splash guards
Door edge guards
Carpet floor mats
Flat splash guards
Front end covers (full)
Customer assistance
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Hood deflectors
Locking gas cap
Molded ªall weatherº vinyl floor mats
Side window air deflectors
Spare tire lock
Truck cover
Underbody vehicle lighting
Universal floor mats
Wheels
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
Customer assistance
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ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
(Items in this catalog may be purchased by credit card holders only.)
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership of
a new vehicle or the first 29 000 km (18 000 miles), whichever occurs first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
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REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect that could cause a crash, or
could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition
to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Ford Motor Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1±800±424±9393 (202±366±0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
Reporting safety defects
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A
Accessory delay ..........................70
Air bag supplemental restraint
system ................................111±112
and child safety seats ............114
description ..............................112
disposal ....................................116
driver air bag ..........................114
indicator light .....................9, 116
operation .................................114
passenger air bag ...................114
Air cleaner filter .......187±188, 218
Air conditioning ..........................41
rear seat controls .....................47
Air suspension ...........................132
description ..............................132
warning light .............................12
Ambulance packages ....................3
Antifreeze
(see Engine coolant) ................175
Anti-lock brake system
(see Brakes) ......................129±130
Anti-theft system
warning light .............................10
Audio system (see Radio) .........23
Automatic transmission
driving an automatic
overdrive .................................137
fluid, adding ............................183
fluid, checking ........................183
fluid, refill capacities ..............218
fluid, specification ..................222
Auxiliary power point .................19
Axle
lubricant
specifications ..................220, 222refill capacities ........................218
B
Battery .......................................185
acid, treating emergencies .....185
charging system
warning light .............................11
jumping a disabled battery ....162
maintenance-free ....................185
replacement, specifications ...218
servicing ..................................185
voltage gauge ............................15
Belt minder ...............................107
Brakes ........................................129
anti-lock ...........................129±130
anti-lock brake system
(ABS) warning light .........10, 129
brake warning light ..................10
fluid, checking and adding ....174
fluid, refill capacities ..............218
fluid, specifications .........220, 222
lubricant specifications ..220, 222
parking ....................................130
pedals (see Power adjustable
foot pedals) ...............................18
shift interlock ..........................135
Break-in period .............................3
C
Capacities for refilling fluids ....218
CD changer .................................37
Certification Label ....................224
Child safety restraints ..............117
child safety belts ....................117
Child safety seats ......................118
attaching with tether straps ..122
in front seat ............................119
Index
238
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in rear seat ..............................119
Cleaning your vehicle ...............212
exterior ....................................212
instrument cluster lens ..........216
instrument panel ....................216
interior .....................................216
plastic parts ....................214±215
safety belts ..............................217
washing ....................................212
waxing .....................................212
wheels ......................................213
windows ..................................216
wiper blades ............................215
woodtone trim ........................216
Climate control (see Air
conditioning or Heating) ............41
Clock ............................................21
Compass, electronic
calibration .................................61
set zone adjustment .................60
Console
overhead ....................................57
Controls
power seat .................................90
steering column ........................55
Coolant
checking and adding ..............175
refill capacities ................179, 218
specifications ..................220, 222
Cruise control
(see Speed control) ....................50
Customer Assistance ................147
Ford accessories for your
vehicle .....................................232
Ford Extended Service
Plan ..........................................225
Getting assistance outside
the U.S. and Canada ..............231Getting roadside assistance ...147
Getting the service
you need .................................225
Ordering additional owner's
literature .................................236
The Dispute Settlement
Board .......................................228
Utilizing the
Mediation/Arbitration
Program ...................................231
D
Defrost
rear window ..............................19
Dipstick
automatic transmission
fluid ..........................................183
engine oil .................................171
Doors
door ajar warning .....................11
lubricant specifications ..........220
Driveline universal joint and
slip yoke ....................................185
Driving under special
conditions
through water .........................146
E
Emergencies, roadside
jump-starting ..........................162
Emission control system ..........202
Engine ........................................222
check engine/service engine
soon light ....................................8
coolant .....................................175
fail-safe coolant ......................180
idle speed control ...................185
Index
239
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lubrication specifications ......220,
222
refill capacities ........................218
service points ..........................170
starting after a collision .........148
Engine oil ..................................171
checking and adding ..............171
dipstick ....................................171
filter, specifications ........173, 218
recommendations ...................173
refill capacities ........................218
specifications ..................220, 222
Exhaust fumes ..........................128
F
Fail safe cooling ........................180
Floor mats ...................................73
Fluid capacities .........................218
Foglamps .....................................17
Four-Wheel Drive vehicles
preparing to drive your
vehicle .....................................135
Fuel ............................................194
calculating fuel economy .......199
cap ...........................................198
capacity ...................................218
choosing the right fuel ...........196
comparisons with EPA fuel
economy estimates .................202
detergent in fuel .....................197
filling your vehicle with
fuel ...........................194, 198±199
filter, specifications ........198, 218
fuel pump shut-off switch .....148
gauge .........................................13
improving fuel economy ........199
low fuel warning light ................8
octane rating ...................196, 222quality ......................................197
running out of fuel .................197
safety information relating to
automotive fuels .....................194
Fuses ..................................150±151
G
Garage door opener ....................65
Gas cap (see Fuel cap) ............198
Gas mileage
(see Fuel economy) .................199
Gauges .........................................13
battery voltage gauge ...............15
engine coolant temperature
gauge .........................................14
engine oil pressure gauge ........16
fuel gauge ..................................13
odometer ...................................15
speedometer .............................14
tachometer ................................15
trip odometer ............................15
GAWR (Gross Axle
Weight Rating) ..........................139
calculating ...............................141
definition .................................139
driving with a heavy load ......139
location ....................................139
GVWR (Gross Vehicle
Weight Rating) ..........................139
calculating .......................139, 141
definition .................................139
driving with a heavy load ......139
location ....................................139
H
Hazard flashers .........................148
Head restraints .....................90, 95
Index
240