MAZDA MODEL 3 5-DOOR 2014 Owners Manual

7–35
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Seat Belt Warning Beep
If the driver's seat belt is not fastened
when the ignition is switched ON, a beep
sound will be heard for about 6 seconds. If
the driver or the front passenger's seat belt
is not fastened and the vehicle is driven
at a speed faster than about 20 km/h (12
mph), a beep sound will be heard again for
a specifi ed period of time.
NOTE
 y Some models do not have the seat
belt warning function for the front
passenger's seat.
 y Placing heavy items on the front
passenger seat may cause the front
passenger seat belt warning function to
operate depending on the weight of the
item.
 y To allow the front passenger seat weight
sensor to function properly, do not place
and sit on an additional seat cushion
on the front passenger seat. The sensor
may not function properly because the
additional seat cushion could cause
sensor interference.
 y When a small child sits on the front
passenger seat, it is possible that the
warning beep will not operate.
Ignition Not Switched Off (STOP) Warning Beep
If the driver's door is opened while
the ignition is switched to ACC, a
continuous beep sound will be heard to
notify the driver that the ignition has not
been switched off (STOP). Left in this
condition, the keyless entry system will
not operate, the car cannot be locked, and
the battery power will be depleted.
Key Removed from Vehicle Warning Beep
A beep sound will be heard 6 times and
the KEY warning light (red) will fl ash
continuously if the ignition has not been
switched off, all the doors are closed, and
the key is removed from the vehicle. This
is to notify the driver that the key has been
removed from the vehicle and the ignition
has not been switched off.
NOTE
Because the key utilizes low-intensity
radio waves, the Key Removed From
Vehicle Warning may activate if the key is
carried together with a metal object or it
is placed in a poor signal reception area.
Request Switch Inoperable Warning Beep (With the advanced
keyless function)
If the request switch is pressed with a door
open or ajar or the ignition has not been
switched off while the key is being carried,
a beep will be heard for about 2 seconds
to indicate that the doors and the liftgate/
trunk lid cannot be locked.
Key Left-in-luggage Compartment Warning Beep (With the advanced
keyless function)
If the key is left in the trunk with all doors
locked and the trunk lid closed, a beep
sound is heard for about 10 seconds to
remind the driver the key has been left in
the trunk. If this happens, open the trunk
lid by pressing the electric trunk lid opener
and remove the key. A key removed from
the trunk may not function because its
functions may have been temporarily
suspended. To restore the key function,
perform the applicable procedure (page
3-8 ).
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*Some models.7–36
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
Key Left-in-vehicle Warning Beep (With the advanced keyless
function)
If a key is left in the vehicle cabin and all
the doors and the trunk are locked using
a separate key, a beep sound is heard for
about 10 seconds to remind the driver
that the key has been left in the vehicle
cabin. If this happens, open the door and
remove the key. A key removed from the
vehicle this way may not function because
its functions may have been temporarily
suspended. Perform the applicable
procedure to restore the functions of the
key (page 3-8 ).
Tire Infl ation Pressure Warning
Beep*
The warning beep sound will be heard
for about 3 seconds when there is any
abnormality in tire infl ation pressures
(page 4-61 ).
Blind Spot Monitoring (BSM) System Warning Beep *
Driving forward
The warning beep operates when the turn
signal lever is operated to the side where
the BSM warning light is illuminated.
NOTE
A personalized function is available to
change the BSM warning beep sound
volume.
Refer to Personalization Features on page
9-10 .
Reversing
If vehicles approach from the rear on the
left and right, the Blind Spot Monitoring
(BSM) warning beep operates.
Power Steering Warning Buzzer
If the power steering system has
a malfunction, the power steering
malfunction light turns on or fl ashes and
the buzzer operates at the same time.
Refer to Warning/Indicator Lights on page
4-16 .
Over Rev. Buzzer *
The buzzer sounds to notify the driver if
the engine speed is about to exceed the
permissible engine speed.
CAUTION
Operate the accelerator and shift gears
according to the driving conditions so
that the buzzer does not sound. If the
engine speed exceeds the permissible
engine speed, the engine could be
damaged.
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7–37
If Trouble Arises
When Liftgate/Trunk Lid Cannot be Opened
When Liftgate/Trunk Lid
Cannot be Opened
If the vehicle battery is dead or there is a
malfunction in the electrical system and
the liftgate/trunk lid can not be opened,
perform the following procedure as an
emergency measure to Open it:
(5–door)
1. Remove the cap on the interior surface of the liftgate with a fl athead
screwdriver.
C ap
2. Turn the lever to the right to unlock the liftgate.
Lev er
C ap
(4–door)
1. Open the cover.
2. Open the cap.
C ov er
C ap
3. Turn the screw counterclockwise and remove it, and then remove the inner
cover.
Scr ew
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7–38
If Trouble Arises
When Liftgate/Trunk Lid Cannot be Opened
4. Move the lever to the left to fold the seatback.
C ov er
Lev er
5. Move the lever to the left to open the trunk lid.
(Type A)
(Type B)
After performing this emergency
measure, have the vehicle inspected at
an Authorized Mazda Dealer as soon as
possible.
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8–1
8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.


Customer Assistance ........................... 8-2
Customer Assistance (U.S.A.) ........ 8-2
Customer Assistance (Canada) ........ 8-6
Customer Assistance
(Puerto Rico) .................................. 8-9
Customer Assistance (Mexico) ...... 8-10
Mazda Importer/Distributors .......... 8-12 Importer/Distributor ..................... 8-12
Reporting Safety Defects .................. 8-13 Reporting Safety Defects
(U.S.A.) ........................................ 8-13
Reporting Safety Defects
(Canada) ....................................... 8-14
Warranty ............................................ 8-15 Warranties for Your Mazda .......... 8-15
Outside the United States/
Canada .......................................... 8-16
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ........................................ 8-17
Add-On Non-Genuine Parts and
Accessories .................................. 8-18
Cell Phones ........................................ 8-19 Cell Phones Warning .................... 8-19
Event Data Recorder ........................ 8-20 Event Data Recorder (U.S.A. and
Canada) ........................................ 8-20 Uniform Tire Quality Grading System
(UTQGS) ............................................ 8-21
Uniform Tire Quality Grading System
(UTQGS) ...................................... 8-21
Tire Information (U.S.A.) ................. 8-23 Tire Labeling ................................ 8-23
Location of the Tire Label
(Placard) ....................................... 8-29
Tire Maintenance ......................... 8-32
Vehicle Loading ........................... 8-35
Steps for Determining the Correct
Load Limit ................................... 8-41
Declaration of Conformity ............... 8-42 Declaration of Conformity ........... 8-42
Service Publications .......................... 8-49 Service Publications ..................... 8-49
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8–2
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your M\
azda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding t\
he service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, contact an Authorized Mazda Dealer.
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
 y If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
 y  If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, go to STEP 2.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contact\
ing your dealership
management or it becomes necessary to have the components or wiring syst\
em for the
supplementary restraint system modifi ed to accommodate a person with certain medical
conditions in accordance with a certifi ed physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.MazdaUSA.com
Answers to many questions, including how to locate or contact a local Ma\
zda dealership in
the U.S., can be found here.
E-mail: click on “Contact Us” located on the “Inside Mazda” \
tab, or at the bottom of the
page at www.MazdaUSA.com
By phone at: 1 (800) 222-5500
By letter at:
Attn: Customer Assistance
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8–3
Customer Information and Reporting Safety Defects
Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you effi ciently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (17 digits, noted on your registration or title or locate\
d on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distri\
butor.
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may
not be possible. As a fi nal step to ensure that your concerns are being fairly considered,
Mazda North American Operations has agreed to participate in a dispute settlement pr\
ogram
administered by the Better Business Bureau (BBB) system, at no cost to\
you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach \
a
mutually acceptable resolution of any warranty related concerns. If the \
BBB is not able to
facilitate a settlement they will provide an informal hearing before an \
arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also requir\
ed to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Le\
mon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to fi rst use BBB AUTO LINE.
The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information abo\
ut BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-510\
0 or visit the BBB
website at www.lemonlaw.bbb.org.
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8–4
Customer Information and Reporting Safety Defects
Customer Assistance
Being truly committed to customer satisfaction is more than a phrase wit\
h Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers\
!
California Customers
1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/arbitration program administered by the Council of Better Business Burea\
us [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certifi ed by the Arbitration Certifi cation
Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to bring it to our attention. If we are unable to resolve it, you may fi le a claim with BBB
AUTO LINE. Claims must be fi led with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To fi le a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the
call.
4. In order to fi le a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identifi cation number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's c\
urrent mileage,
the approximate date and mileage at the time any problem(s) were fi rst brought to the
attention of Mazda or one of our dealers, and a statement of the relief \
you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in med\
iation, claims
within the program's jurisdiction may be presented to an arbitrator at a\
n informal hearing.
The arbitrator's decision should ordinarily be issued within 40 days fro\
m the time your
complaint is fi led; there may be a delay of 7 days if you did not fi rst contact Mazda about
your problem, or a delay of up to 30 days if the arbitrator requests an \
inspection/report
by an impartial technical expert or further investigation and report by \
BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I
of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil \
Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
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8–5
Customer Information and Reporting Safety Defects
Customer Assistance
7. California Civil Code Section 1793.2 (d) requires that, if Mazda or it\
s representative is unable to repair a new motor vehicle to conform to the vehicle's appl\
icable express
warranty after a reasonable number of attempts, Mazda may be required to\
replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) crea\
tes a presumption
that Mazda has had a reasonable number of attempts to conform the vehicl\
e to its
applicable express warranties if, within 18 months from delivery to the \
buyer or 18,000
miles on the vehicle's odometer, whichever occurs fi rst, one or more of the following
occurs:
y The same nonconformity [a failure to conform to the written warranty tha\
t substantially impairs the use, value or safety of the vehicle] results in a condition \
that is likely to
cause death or serious bodily injury if the vehicle is driven AND the nonconformity
has been subject to repair two or more times by Mazda or its agents AND the buyer or
lessee has directly notifi ed Mazda of the need for the repair of the nonconformity; OR
y The same nonconformity has been subject to repair 4 or more times by Maz\
da or its agents AND the buyer has notifi ed Mazda of the need for the repair of the
nonconformity; OR
y The vehicle is out of service by reason of repair of nonconformities by \
Mazda or its agents for a cumulative total of more than 30 calendar days after delive\
ry of the vehicle
to the buyer.
NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
ATTN: Customer Mediation
8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for money paid to repair a vehicle or other expenses incurred as result \
of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applica\
ble law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than as provide\
d in California
Civil Code Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the decision, you will be free to pursue further legal action. The arbitrator's decision and any
fi ndings will be admissible in a court action.
11. If you accept the arbitrator's decision, Mazda will be bound by the deci\
sion, and will comply with the decision within a reasonable time not to exceed 30 days \
after we receive
notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.
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8–6
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. \
All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in to\
p condition.
In our experience, any questions, problems, or complaints regarding the \
operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addressed by n\
ormal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Servic\
e Manager has
already reviewed your concerns, contact the owner of the dealership or i\
ts General Manager.
STEP 2: Contact the Mazda Regional Offi ce
If you feel that you still require assistance, ask the dealer Service Ma\
nager to arrange for
you to meet the local Mazda Service Representative. If more expedient, c\
ontact Mazda
Canada Inc. Regional Offi ce nearest you for such arrangements. Regional Offi ce address
and phone numbers are shown (page 8-8 ).
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfi ed, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (VIN). Refer to the “Vehicle Identifi cation Labels” page
of section 9 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representati\
ve, will review
the case to determine if everything possible has been done to ensure you\
r satisfaction.
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