MAZDA MODEL 3 5-DOOR 2015 Owners Manual

7–39
If Trouble Arises
When Liftgate/Trunk Lid Cannot be Opened
When Liftgate/Trunk Lid
Cannot be Opened
If the vehicle battery is dead or there is a
malfunction in the electrical system and
the liftgate/trunk lid can not be opened,
perform the following procedure as an
emergency measure to Open it:
(5–door)
1. Remove the cap on the interior surface of the liftgate with a fl athead
screwdriver.
Cap
2. Turn the lever to the right to unlock the liftgate.
Lever
Cap
(4–door)
1. Open the cover.
2. Open the cap.
Cover
Cap
3. Turn the screw counterclockwise and remove it, and then remove the inner
cover.
Screw
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7–40
If Trouble Arises
When Liftgate/Trunk Lid Cannot be Opened
4. Move the lever to the left to fold the seatback.
Cover
Lever
5. Move the lever to the left to open the trunk lid.
(Type A)
(Type B)
After performing this emergency
measure, have the vehicle inspected at
an Authorized Mazda Dealer as soon as
possible.
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*Some models.7–41
If Trouble Arises
Active Driving Display Does Not Operate*
If the Active Driving
Display Does Not Operate
If the active driving display does not
operate, switch the ignition off and then
restart the engine. If the active driving
display does not operate even with
the engine restarted, have the vehicle
inspected at an Authorized Mazda Dealer.
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7–42
MEMO
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8–1
8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.



Customer Assistance ........................... 8-2
Customer Assistance (U.S.A.) ........ 8-2
Customer Assistance (Canada) ........ 8-6
Customer Assistance
(Puerto Rico) .................................. 8-9
Customer Assistance (Mexico) ...... 8-10
Mazda Importer/Distributors .......... 8-12 Importer/Distributor ..................... 8-12
Reporting Safety Defects .................. 8-13 Reporting Safety Defects
(U.S.A.) ........................................ 8-13
Reporting Safety Defects
(Canada) ....................................... 8-14
Warranty ............................................ 8-15 Warranties for Your Mazda .......... 8-15
Outside the United States/
Canada .......................................... 8-16
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ........................................ 8-17
Add-On Non-Genuine Parts and
Accessories .................................. 8-18
Cell Phones ........................................ 8-19 Cell Phones Warning .................... 8-19
Event Data Recorder ........................ 8-20 Event Data Recorder (U.S.A. and
Canada) ........................................ 8-20 Recording of Vehicle Data ................ 8-21
Recording of Vehicle Data ........... 8-21
Uniform Tire Quality Grading System
(UTQGS) ............................................ 8-22 Uniform Tire Quality Grading System
(UTQGS) ...................................... 8-22
Tire Information (U.S.A.) ................. 8-24 Tire Labeling ................................ 8-24
Location of the Tire Label
(Placard) ....................................... 8-30
Tire Maintenance ......................... 8-33
Vehicle Loading ........................... 8-36
Steps for Determining the Correct
Load Limit ................................... 8-42
Declaration of Conformity ............... 8-43 Declaration of Conformity ........... 8-43
Service Publications .......................... 8-50 Service Publications ..................... 8-50
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8–2
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your M\
azda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding t\
he service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, contact an Authorized Mazda Dealer.
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
 y If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
 y  If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, go to STEP 2.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contact\
ing your dealership
management or it becomes necessary to have the components or wiring syst\
em for the
supplementary restraint system modifi ed to accommodate a person with certain medical
conditions in accordance with a certifi ed physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.MazdaUSA.com
Answers to many questions, including how to locate or contact a local Ma\
zda dealership in
the U.S., can be found here.
E-mail: click on “Contact Us” located on the “Inside Mazda” \
tab, or at the bottom of the
page at www.MazdaUSA.com
By phone at: 1 (800) 222-5500
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8–3
Customer Information and Reporting Safety Defects
Customer Assistance
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you effi ciently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (17 digits, noted on your registration or title or locate\
d on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distri\
butor.
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may
not be possible. As a fi nal step to ensure that your concerns are being fairly considered,
Mazda North American Operations has agreed to participate in a dispute settlement pr\
ogram
administered by the Better Business Bureau (BBB) system, at no cost to\
you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach \
a
mutually acceptable resolution of any warranty related concerns. If the \
BBB is not able to
facilitate a settlement they will provide an informal hearing before an \
arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also requir\
ed to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Le\
mon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to fi rst use BBB AUTO LINE.
The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information abo\
ut BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-510\
0 or visit the BBB
website at www.lemonlaw.bbb.org.
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8–4
Customer Information and Reporting Safety Defects
Customer Assistance
Being truly committed to customer satisfaction is more than a phrase wit\
h Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers\
!
California Customers
1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/arbitration program administered by the Council of Better Business Burea\
us [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certifi ed by the Arbitration Certifi cation
Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to bring it to our attention. If we are unable to resolve it, you may fi le a claim with BBB
AUTO LINE. Claims must be fi led with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To fi le a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the
call.
4. In order to fi le a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identifi cation number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's c\
urrent mileage,
the approximate date and mileage at the time any problem(s) were fi rst brought to the
attention of Mazda or one of our dealers, and a statement of the relief \
you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in med\
iation, claims
within the program's jurisdiction may be presented to an arbitrator at a\
n informal hearing.
The arbitrator's decision should ordinarily be issued within 40 days fro\
m the time your
complaint is fi led; there may be a delay of 7 days if you did not fi rst contact Mazda about
your problem, or a delay of up to 30 days if the arbitrator requests an \
inspection/report
by an impartial technical expert or further investigation and report by \
BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I
of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil \
Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
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8–5
Customer Information and Reporting Safety Defects
Customer Assistance
7. California Civil Code Section 1793.2 (d) requires that, if Mazda or it\
s representative is unable to repair a new motor vehicle to conform to the vehicle's appl\
icable express
warranty after a reasonable number of attempts, Mazda may be required to\
replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) crea\
tes a presumption
that Mazda has had a reasonable number of attempts to conform the vehicl\
e to its
applicable express warranties if, within 18 months from delivery to the \
buyer or 18,000
miles on the vehicle's odometer, whichever occurs fi rst, one or more of the following
occurs:
y The same nonconformity [a failure to conform to the written warranty tha\
t substantially impairs the use, value or safety of the vehicle] results in a condition \
that is likely to
cause death or serious bodily injury if the vehicle is driven AND the nonconformity has
been subject to repair two or more times by Mazda or its agents AND the buyer or lessee
has directly notifi ed Mazda of the need for the repair of the nonconformity; OR
y The same nonconformity has been subject to repair 4 or more times by Maz\
da
or its agents AND the buyer has notifi ed Mazda of the need for the repair of the
nonconformity; OR
y The vehicle is out of service by reason of repair of nonconformities by \
Mazda or its agents for a cumulative total of more than 30 calendar days after delive\
ry of the vehicle
to the buyer.
NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
ATTN: Customer Mediation
8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for money paid to repair a vehicle or other expenses incurred as result \
of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applica\
ble law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than as provide\
d in California
Civil Code Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the decision, you will be free to pursue further legal action. The arbitrator's decision and any
fi ndings will be admissible in a court action.
11. If you accept the arbitrator's decision, Mazda will be bound by the deci\
sion, and will comply with the decision within a reasonable time not to exceed 30 days \
after we receive
notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.
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8–6
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. \
All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in to\
p condition.
In our experience, any questions, problems, or complaints regarding the \
operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addressed by n\
ormal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Servic\
e Manager has
already reviewed your concerns, contact the owner of the dealership or i\
ts General Manager.
STEP 2: Contact the Mazda Regional Offi ce
If you feel that you still require assistance, ask the dealer Service Ma\
nager to arrange for
you to meet the local Mazda Service Representative. If more expedient, c\
ontact Mazda
Canada Inc. Regional Offi ce nearest you for such arrangements. Regional Offi ce address
and phone numbers are shown (page 8-8 ).
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfi ed, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (VIN). Refer to the “Vehicle Identifi cation Labels” page
of section 9 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representati\
ve, will review
the case to determine if everything possible has been done to ensure you\
r satisfaction.
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