MAZDA MODEL 3 HATCHBACK 2016 Owners Manual (in English)

8–7
Customer Information and Reporting Safety Defects
Customer Assistance
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction
Program. If after exhausting the procedures in this manual your concern is still not resolved,
you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, fair and ¿ nal as the award
is binding on both you and Mazda Canada Inc.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a speci¿ c item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program should contact the
Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle
Arbitration Plan Of¿ ce at:

Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca

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8–8
Customer Information and Reporting Safety Defects
Customer Assistance
Provincial Administrators may be reached locally as listed below:
Province/Territory CAMVAP Number
British Columbia & Yukon Territories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Saskatchewan 1 (800) 207-0685
Manitoba 1 (800) 207-0685
Ontario 1 (800) 207-0685
Atlantic Canada 1 (800) 207-0685
Quebec 1 (800) 207-0685

Regional Of¿ ces
REGIONAL OFFICES COVERING AREAS
MAZDA CANADA INC.
WESTERN REGION
5011 275 STREET
LANGLEY, BRITISH COLUMBIA
V4W 0A8
(778) 369-2100
1 (800) 663-0908 ALBERTA,
BRITISH COLUMBIA,
MANITOBA,
SASKATCHEWAN,
YUKON
MAZDA CANADA INC.
CENTRAL REGION
55 VOGELL ROAD,
RICHMOND HILL,
ONTARIO, L4B 3K5
1 (800) 263-4680 ONTARIO,
NEW BRUNSWICK,
NOVA SCOTIA,
PRINCE EDWARD ISLAND,
NEWFOUNDLAND
MAZDA CANADA INC.
QUEBEC REGION
6111 ROUTE TRANSCANADIENNE
POINTE CLAIRE, QUEBEC
H9R 5A5
(514) 694-6390 QUEBEC

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8–9
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized Mazda
Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).

Please help us by providing the following information:


1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi¿ cation Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

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8–10
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
 


y If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
 


y If it becomes necessary to have the components or wiring system for the supplementary
restraint system modi¿ ed to accommodate a person with certain medical condition in
accordance with a certi¿ ed physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modi¿ cations to this system.


Log on: at www.mazdamexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani #150, PB Col. Lomas de Santa Fe
Mexico, D.F. C.P. 05300
Del. Cuajimalpa de Morelos
Tel: Customer Assistance
01 800 01 MAZDA(62932).

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8–11
Customer Information and Reporting Safety Defects
Customer Assistance
In order to serve you ef¿ ciently and effectively, please help us by providing the following
information:


1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi¿ cation Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

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8–12
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
Importer/Distributor
U.S.A.
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922 U.S.A.
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
CANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto Rico
00919-1850
TEL: (787) 641-1777
MEXICO
Mazda Motor de Mexico
Mario Pani # 150, PB Col. Lomas de
Santa Fe Mexico, D.F. C.P. 05300 Del.
Cuajimalpa
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555
SAIPAN
Paci¿ c International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051
AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347
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8–13
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (U.S.A.)
If you believe that your vehicle has a defect which could cause a crash or could cause
injury or death, you should immediately inform the National Highway Traf¿ c Safety
Administration (NHTSA) in addition to notifying Mazda Motor Corporation (Your Mazda
Importer/Distributor).

If NHTSA receives similar complaints, it may open an investigation, and if it ¿ nds that
a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distributor).

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-
4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., Washington, DC, 20590. You can also obtain other
information about motor vehicle safety from http://www.safercar.gov.
N O T E
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:

Mazda North American Operations
7755 Irvine Center Drive
Irvine, California 92618-2922
o r
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown (page
8-12 ) in this booklet.

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8–14
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may telephone the toll free hotline 1-800-333-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information, please visit the Road Safety website at:
http://www.tc.gc.ca/roadsafety/menu.htm
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8–15
Customer Information and Reporting Safety Defects
Warranty
W a r r a n t i e s f o r Y o u r M a z d a
 




y New Vehicle Limited Warranty



y Powertrain Limited Warranty



y Safety Restraint System Limited Warranty



y Anti-perforation Limited Warranty



y Federal Emission Control Warranty/California Emission Control Warranty 


y
 Emission Defect Warranty


y
 Emission Performance Warranty 



y Emission Control Warranty



y Replacement Parts and Accessories Limited Warranty



y Tire Warranty
N O T E
Warranty information varies depending on the country. Refer to the Warranty Booklet for
detailed warranty information.

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8–16
Customer Information and Reporting Safety Defects
Warranty
Outside the United States/Canada
Government regulations in the United States/Canada require that automobiles meet speci¿ c
emission regulations and safety standards. Therefore, vehicles built for use in the United
States/Canada may differ from those sold in other countries.

The differences may make it dif¿ cult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside the United States/Canada.

United States
However, in the event that you are moving to Canada permanently, Mazda vehicles built
for use in the United States could be eligible for exportation to Canada with speci¿ c vehicle
modi¿ cations to comply with the Canadian Motor Vehicle Safety Standards (CMVSS).

Canada
However, in the event that you are moving to the United States permanently, Mazda vehicles
built for use in Canada could be eligible for exportation to the United States with speci¿ c
vehicle modi¿ cations to comply with the United States Federal Motor Vehicle Safety
Standards (FMVSS).
N O T E
The above is applicable for a permanent import/export situation and not related to travelers
on vacation.

You may have the following problems if you do take your vehicle outside of the United
States/Canada:
 


y Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
 


y Proper repair facilities, tools, testing equipment, and replacement parts may not be
available.

Please refer to your Manufacturer's Warranty Booklet for more information.
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