ECO mode MAZDA MODEL 3 HATCHBACK 2016 (in English) Repair Manual

8–6
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition.
In our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addressed by normal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
STEP 2: Contact the Mazda Regional Of¿ ce
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Of¿ ce nearest you for such arrangements. Regional Of¿ ce address
and phone numbers are shown (page 8-8 ).
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satis¿ ed, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:


1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identi¿ cation Number (VIN). Refer to the “Vehicle Identi¿ cation Labels” page
of section 9 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction


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8–9
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized Mazda
Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).

Please help us by providing the following information:


1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi¿ cation Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

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10–3
Index
Climate Control System ........................ 5-2
Automatic Climate Control ............. 5-9
Dual-Zone Automatic Climate
Control........................................... 5-12
Gas speci¿ cations ............................ 9-9
Manual Climate Control .................. 5-5
Operating Tips ................................. 5-2
Vent Operation ................................ 5-3
Clock ................................................... 5-28
Collision warning ................................ 7-38
Control Status Display ........................ 4-70
Cruise Control ................................... 4-119
Cruise Control Switch ................. 4-119
Cruise Control Set Vehicle Speed
Display ................................................ 4-16
Cup Holder ........................................ 5-138
Customer Assistance ............................. 8-2
D
Dashboard Illumination ...................... 4-15
Daytime Running Lights ..................... 4-45
Defogger
Mirror ............................................ 4-53
Rear window ................................. 4-52
Dimensions ........................................... 9-6
Direct Mode
Automatictransaxle ....................... 4-38
Door Locks .......................................... 3-11
Drive selection .................................... 4-71
Driving In Flooded Area ..................... 3-48
Driving Tips
Automatic transaxle ...................... 4-39
Break-in period.............................. 3-44
Driving in À ooded area.................. 3-48
Driving on uneven road ................. 3-50
Floor mat ....................................... 3-45
Hazardous driving ......................... 3-45
Overloading ................................... 3-49
Rocking the vehicle ....................... 3-46
Winter driving ............................... 3-46
Driving on Uneven Road .................... 3-50 Dynamic Stability Control (DSC) ....... 4-64
DSC OFF Indicator Light.............. 4-65
DSC OFF Switch........................... 4-65
TCS/DSC Indicator Light ............. 4-64
E
Emergency Starting
Push-Starting ................................. 7-18
Starting a Flooded Engine ............. 7-18
Emergency Towing
Tiedown Hooks ............................. 7-22
Towing Description ....................... 7-21
Emission Control System .................... 3-27
Ending Screen Display ........................ 4-70
Engine
Coolant .......................................... 6-30
Engine Compartment Overview .... 6-26
Exhaust gas.................................... 3-28
Hood release .................................. 6-24
Oil .................................................. 6-27
Starting ............................................ 4-5
Essential information ............................ 6-2
Event Data Recorder ........................... 8-20
Exhaust Gas ........................................ 3-28
Exterior Care ....................................... 6-68
Aluminum Wheel Maintenance .... 6-73
Bright-Metal Maintenance ............ 6-72
Maintaining the Finish .................. 6-70
Plastic Part Maintenance ............... 6-73
F
Flasher
Hazard warning ............................. 4-54
Headlights ..................................... 4-40
Flat Tire ................................................. 7-3
Mounting the Spare Tire................ 7-10
Removing a Flat Tire ....................... 7-7
Floor Mat ............................................ 3-45
Fluid
Brake/Clutch ................................. 6-32
Washer ........................................... 6-32
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