check engine MERCEDES-BENZ C CLASS 2016 Owner's Manual

Problems with the engine Problem
Possible causes/consequences and P Solutions
The engine does not
start. The starter motor
can be heard. R
There is a malfunction in the engine electronics. R
There is a malfunction in the fuel supply.
Before attempting to start the engine again: X
Turn the SmartKey back to position 0 in the ignition lock.
or X
Press the Start/Stop button repeatedly until all indicator lamps in
the instrument cluster go out. X
Try to start the engine again ( Y
page 148). Avoid excessively long
and frequent attempts to start the engine as these will drain the
battery.
If the engine does not start after several attempts: X
Consult a qualified specialist workshop.
The engine does not
start. You cannot hear
the starter motor. The on-board voltage is too low because the battery is too weak or
discharged. X
Jump-start the vehicle ( Y
page 352).
If the engine does not start despite attempts to jump-start it: X
Consult a qualified specialist workshop.
The starter motor was exposed to a thermal load that was too high. X
Try to start the engine again ( Y
page 148).
If the engine still does not start: X
Consult a qualified specialist workshop.
The engine is not running
smoothly and is misfir-
ing. There is a malfunction in the engine electronics or in a mechanical
component of the engine management system. X
Only depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it. X
Have the cause rectified immediately at a qualified specialist work-
shop.
The coolant temperature
gauge shows a value
above 248 ‡ (120 †). The coolant level is too low. The coolant is too hot and the engine is no
longer being cooled sufficiently. X
Stop as soon as possible and allow the engine and the coolant to
cool down. X
Check the coolant level ( Y
page 333). Observe the warning notes
as you do so and add coolant if necessary. Driving 153
Driving and parking Z

Transmission positions E Park position
This prevents the vehicle from rolling
away when stopped.
Only shift the transmission into posi-
tion P when the vehicle is stationary
( Y
page 156). The parking lock
should not be used as a brake when
parking. Always apply the electronic
parking brake in addition to the park-
ing lock in order to secure the vehi-
cle.
Park position P is automatically
engaged if: R
you switch off the engine using the
SmartKey and remove the Smart-
Key R
you switch off the engine using the
key or using the Start/Stop button
and open the driver's door or front-
passenger door R
the driver's door is opened when
the vehicle is stationary or driving
at very low speed and the trans-
mission is in position D or R
If the vehicle electronics are malfunc-
tioning, the transmission may be
locked in position P . Have the vehicle
electronics checked immediately at a
qualified specialist workshop.
F Reverse gear
Only shift the transmission into posi-
tion R when the vehicle is stationary. D Neutral
Do not shift the transmission to N
while driving. Otherwise, the auto-
matic transmission could be dam-
aged.
No power is transmitted from the
engine to the drive wheels.
Releasing the brake pedal will allow
you to move the vehicle freely, e.g. to
push it or tow it.
If ESP ®
is deactivated or faulty: shift
the transmission to position N if the
vehicle is in danger of skidding, e.g.
on icy roads.
If you switch the engine off with the
transmission in position R or D , the
automatic transmission shifts to N
automatically.
! Rolling in neutral N can damage
the drive train.
: Drive
The automatic transmission changes
gear automatically. All forward gears
are available.
Driving tips
Changing gear The automatic transmission shifts to the indi-
vidual gears automatically when it is in trans-
mission position D . This automatic gear shifting
behavior is determined by: R
the selected drive program R
the position of the accelerator pedal R
the road speed
Accelerator pedal position Your style of driving influences how the auto-
matic transmission shifts gear: R
little throttle: early upshifts R
more throttle: late upshifts
Double-clutch function
When shifting down, the double-clutch function
is active regardless of the currently selected
drive program. The double-clutch function158
Automatic transmission
Driving an d parking

Problems with the transmission Problem
Possible causes/consequences and P Solutions
The transmission has
problems shifting gear. The transmission is losing oil. X
Have the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is only possible to shift into second gear and reverse gear.X
Stop the vehicle. X
Shift the transmission to position P .X
Switch off the engine. X
Wait at least ten seconds before restarting the engine. X
Shift the transmission to position D or R .
If D is selected, the transmission shifts into second gear; if R is
selected, the transmission shifts into reverse gear. X
Have the transmission checked at a qualified specialist workshop
immediately.
Problems with PLUG-IN HYBRID operation ( Y
page 233).
Transfer case This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
! Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged.
Contact a qualified specialist workshop for a
performance test.
! Since ESP ®
engages automatically, the igni-
tion must be switched off (the SmartKey or
Start/Stop button must be in position 0 or 1 )
if: R
the electric parking brake is being tested
on a brake dynamometer R
the vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC).
The brake system could otherwise be dam-
aged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission. Refueling
Important safety notes
G WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before
refueling.
G WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.164
Refueling
Driving and parking

Problems with fuel and the fuel tank Problem
Possible causes/consequences and P Solutions
Fuel is leaking from the
vehicle.
G WARNING
The fuel line or the fuel tank is faulty.
Risk of explosion or fire. X
Apply the electric parking brake. X
Switch off the engine. X
Remove the SmartKey from the ignition lock.
or, in vehicles with KEYLESS-GO start-function or KEYLESS ‑ GOX
Open the driver's door.
The on-board electronics now have status 0 . This is the same as the
SmartKey having been removed. X
Do not restart the engine under any circumstances. X
Consult a qualified specialist workshop.
The fuel filler flap cannot
be opened. The fuel filler flap is not unlocked. X
Unlock the vehicle ( Y
page 81).X
PLUG-IN HYBRID Vehicles: depressurize the fuel tank
( Y
page 165).
The SmartKey battery is discharged or nearly discharged. X
Unlock the vehicle using the mechanical key ( Y
page 83).
The fuel filler flap is unlocked, but the opening mechanism is jammed. X
Consult a qualified specialist workshop.
Charging the high-voltage battery
(PLUG-IN HYBRID vehicles)
Important safety notes
G DANGER
The vehicle's high-voltage electrical system is
under high voltage. If you modify components
in the vehicle's high-voltage electrical system
or touch damaged components, you may be
electrocuted. The components in the vehi-
cle's high-voltage electrical system may be
damaged in an accident, although the damage
is not visible. There is a risk of fatal injury.
Following an accident, do not touch any high-
voltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and the vehicle's high-voltage electrical system
checked by a qualified specialist workshop.
G WARNING
In the event of a vehicle fire, the internal pres-
sure of the high-voltage battery can exceed a
critical value. In this case flammable gas
escapes through a ventilation valve on the
underbody. The gas can ignite. There is a risk
of injury.
Leave the danger zone immediately. Secure
the danger area at a suitable distance, whilst
observing legal requirements.
G DANGER
If you use incorrectly installed mains sockets
or adapters, extension cables or similar to
connect the charging cable to a mains socket,168
Charging the high-voltage battery (PLUG-IN HYBRID vehicles)
Driving and parking

R
In order to prevent any salt build-up, apply the
brakes occasionally while paying attention to
the traffic conditions. R
Carefully depress the brake pedal and the
beginning and end of a journey. R
Maintain a greater distance to the vehicle
ahead.
Servicing the brakes
! The brake fluid level may be too low, if: R
if the red brake warning lamp lights up in
the instrument cluster and R
you hear a warning tone while the engine is
running
Observe additional warning messages in the
multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Have the brake system checked immediately.
Consult a qualified specialist workshop to
arrange this.
! A function or performance test should only
be carried out on a 2-axle dynamometer. If
you wish to operate the vehicle on such a
dynamometer, please consult a qualified spe-
cialist workshop in advance. You could oth-
erwise damage the drive train or the brake
system.
! The ESP ®
system operates automatically.
The engine and the ignition must therefore be
switched off (the SmartKey must be in posi-
tion 0 or 1 in the ignition lock or the Start/
Stop button must be in position 0 or 1 ) if the
electric parking brake is tested on a brake
dynamometer.
Braking triggered automatically by ESP ®
may
cause severe damage to the brake system.
All checks and maintenance work on the brake
system must be carried out at a qualified spe-
cialist workshop.
Have brake pads installed and brake fluid
replaced at a qualified specialist workshop.
If the brake system has only been subject to
moderate loads, you should test the functional-
ity of your brakes at regular intervals.
Information on BAS (Brake Assist) ( Y
page 68)
and BAS PLUS (Brake Assist PLUS) ( Y
page 69). For safety reasons, Mercedes-Benz recom-
mends only installing the following brake disks
and brake pads/linings: R
brake disks that have been approved by
Mercedes-Benz R
brake pads/linings that have been approved
by Mercedes-Benz or that are of an equivalent
standard of quality
Other brake disks or brake pads/linings can
compromise the safety of your vehicle.
Always replace all brake disks and brake pads/
linings on an axle at the same time. Always
install new brake pa ds/linings when replacing
bra
ke disks.
The vehicle is equipped with lightweight brake
disks to which the wheel assembly with rim and
threaded connection is matched.
The use of brake disks other than those
approved by Mercedes-Benz can change the
track width and is subject to approval, if appli-
cable.
Shock-type loads when handling the brake
disks, such as when changing wheels, can lead
to a reduction in comfort when driving with light-
weight brake disks. Avoid shock-type loads on
the lightweight brake disks, particularly on the
brake plate.
Mercedes-Benz recommends that you only use
brake fluid that has been specially approved for
your vehicle by Mercedes-Benz, or which corre-
sponds to an equivalent quality standard. Brake
fluid which has not been approved for
Mercedes-Benz vehicles or which is not of an
equivalent quality could affect your vehicle's
operating safety.
High-performance and ceramic brakes
(Mercedes AMG vehicles) The AMG brake systems are designed for heavy
loads. This may lead to noise when braking. This
will depend on: R
Speed R
Braking force R
Environmental conditions, such as tempera-
ture and humidity
The wear of individual components of the brake
system, such as the brake pads/linings or brake
discs, depends on the individual driving style
and operating conditions.
For this reason, it is impossible to state a mile-
age that will be valid under all circumstances. An Driving tips 183
Driving and parking Z

aggressive driving style will lead to high wear.
You can obtain more information on this from a
qualified specialist workshop.
New and replaced brake pads and discs only
reach their optimum braking effect after several
hundred kilometers of driving. Compensate for
this by applying greater force to the brake pedal.
Keep this in mind, and adapt your driving and
braking accordingly during this break-in period.
Excessive heavy braking results in correspond-
ingly high brake wear. Observe the brake wear
warning lamp in the instrument cluster and note
any brake status messages in the multifunction
display. Especially for high performance driving,
it is important to maintain and have the brake
system checked regularly.
Driving on wet roads
Hydroplaning If water has accumulated to a certain depth on
the road surface, there is a danger of hydro-
planing occurring, even if: R
you drive at low speeds. R
the tires have adequate tread depth.
For this reason, in the event of heavy rain or in
conditions in which hydroplaning may occur,
you must drive in the following manner: R
lower your speed. R
avoid ruts. R
avoid sudden steering movements. R
brake carefully.
Driving on flooded roads
! Bear in mind that vehicles traveling in front
or in the opposite direction create waves. This
may cause the maximum permissible water
depth to be exceeded.
Failure to observe these notes may result in
damage to the engine, electrical systems and
transmission.
If you have to drive on stretches of road on which
water has collected, please bear in mind that: R
in the case of standing water, the water level
may be no higher than the lower edge of the
vehicle body R
you should drive no faster than at a walking
pace Winter driving
G WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
G DANGER
If the exhaust pipe is blocked or adequate
ventilation is not possible, poisonous gases
such as carbon monoxide (CO) may enter the
vehicle. This is the case, e.g. if the vehicle
becomes trapped in snow. There is a risk of
fatal injury.
If you leave the engine or the auxiliary heating
running, make sure the exhaust pipe and area
around the vehicle are clear of snow. To
ensure an adequate supply of fresh air, open a
window on the side of the vehicle that is not
facing into the wind.
Have your vehicle winter-proofed at a qualified
specialist workshop at the onset of winter.
Drive particularly carefully on slippery road sur-
faces. Avoid sudden acceleration, steering and
braking maneuvers. Do not use the cruise con-
trol or DISTRONIC PLUS.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed: X
Shift the transmission to position N .
The outside temperature indicator is not
designed to serve as an ice-warning device and
is therefore unsuitable for that purpose.
Changes in the outside temperature are dis-
played after a short delay.
Indicated temperatures just above the freezing
point do not guarantee that the road surface is
free of ice. The road may still be icy, especially in
wooded areas or on bridges. The vehicle could
skid if you fail to adapt your driving style. Always
adapt your driving style an d drive at a speed to
suit
the prevailing weather conditions.
You should pay special attention to road condi-
tions when temperatures are around freezing
point.184
Driving tips
Driving and parking

R
if the camera lens is dirty or obstructed
Observe the notes on cleaning
( Y
page 339) R
if the rear of your vehicle is damaged. In this
event, have the camera position and setting
checked at a qualified specialist workshop
The field of vision and other functions of the rear
view camera may be restricted due to additional
accessories on the rear of the vehicle (e.g.
license plate holder, bicycle rack).
i The rear view camera is protected from rain-
drops and dust by means of a flap. When the
rear view camera is activated, this flap opens.
The flap closes again when: R
you have finished the maneuvering process R
you switch off the engine R
you open the trunk
Observe the notes on cleaning ( Y
page 339).
For technical reasons, the flap may remain
open briefly after the rear view camera has
been deactivated.
Activating/deactivating the rear view
camera X
To activate: make sure that the SmartKey is
in position 2 in the ignition lock.X
Make sure that the Activation by R gear
function is selected in the multimedia system
(see the separate operating instructions). X
Engage reverse gear.
The rear view camera flap opens. The multi-
media system shows the area behind the vehi-
cle with guide lines.
The image from the rear view camera is avail-
able throughout the maneuvering process.
To deactivate: the rear view camera deacti-
vates if you shift the transmission to P or after
driving forwards a short distance.
Multimedia display
The rear view camera may show a distorted view
of obstacles, show them incorrectly or not at all.
The rear view camera does not show objects in
the following positions: R
very close to the rear bumper R
under the rear bumper R
in close range above the handle on the trunk
lid ! Objects not at ground level may appear to
be further away than they actually are, e.g.: R
the bumper of a parked vehicle R
the drawbar of a trailer R
the ball coupling of a trailer tow hitch R
the rear section of an HGV R
a slanted post
Use the guidelines only for orientation.
Approach objects no further than the bottom-
most guideline.
C
Yellow guide line at a distance of approx-
imately 13 ft (4.0 m) from the rear of the
vehicle D
White guide line without turning the steering
wheel, vehicle width including the exterior
mirrors (static)

Display messages
Possible causes/consequences and P Solutions
The yellow $ warning lamp lights up and th e red I (US A only)
or $ (Canada only) indicator lamp flashes .
It is no t possibl e to apply th e electric parking brak e manually.X
Shift th e transmission to position P .X
Visit a qualified specialist workshop .
' (USA
only)
M ( Canada
only)
Check Brake Fluid
Level There is no t enough brak e flui d in th e brak e fluid reservoir .
In addition , th e ' (US A only) or M (Canada only) warning lamp
lights up in th e instrumen t cluste r and a warning tone sounds.
G WARNIN G
The braking effec t may be impaired.
There is a ris k of an accident.X
Pull ove r and stop th e vehicl e safely as soo n as possible, payin g
attention to roa d and traffic conditions. Do no t continu e drivin g
under any circumstances. X
Secur e th e vehicl e against rollin g away ( Y
page 177).X
Consult a qualified specialist workshop .X
Do no t add brak e fluid . This does no t correc t th e malfunction .
& Check Brake Pad Wea r The brak e pads/linings hav e reached their wear limit.
US A only: th e ' red brak e system warning lamp is lit while th e
engin e is running. X
Visit a qualified specialist workshop .
S Inoperative On e or mor e main features of th e mbrace system are malfunctioning .X
Visit a qualified specialist workshop .
Collision Preven ‐
tio n Assist Plu s
Currently Unavaila‐
ble See Operator' s
Manual COLLISION PREVENTION ASSIST PLU S is temporarily no t operational.
Possibl e causes are: R
th e radar sensor system is temporarily inoperative, e.g. due to elec -
tromagneti c radiation emitted by nearby TV or radi o station s or
other source s of electromagneti c radiation .R
th e system is outside th e operating temperature range.R
th e on-boar d voltag e is to o low.
Whe n th e causes state d abov e no longer apply, th e display message
disappears.
COLLISION PREVENTION ASSIST PLU S is operational again .
If th e display message does no t disappear :X
Pull ove r and stop th e vehicl e safely as soo n as possible, payin g
attention to roa d and traffic conditions.X
Secur e th e vehicl e against rollin g away ( Y
page 177).X
Restart th e engine. Display messages 26 1
On-board computer and displays Z

Warning/
indicator
lamp Q Signal type
Possible causes/consequences and P Solutions
t
Q Only Mercedes-AMG vehicles: the yellow SPORT handling mode warning lamp is
lit while the engine is running.
SPORT handling mode is activated.
G WARNING
When SPORT handling mode is switched on, ESP ®
is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident. X
Only switch to SPORT handling mode in accordance with the conditions descri-
bed in the "Activating/deactivating ESP" section ( Y
page 74).
I$
Q I (USA only), $ (Canada only): the red indicator lamp for the electric
parking brake flashes or is lit and/or the yellow warning lamp for the electric
parking brake is lit. X
Observe the additional display messages in the multifunction display.
u
Q The red restraint system warning lamp is lit while the engine is running.
The restraint system is faulty.
G WARNING
The air bags or Emergency Tensioning Devices may either be triggered uninten-
tionally or, in the event of an accident, may not be triggered.
There is an increased risk of injury. X
Observe the additional display messages in the multifunction display. X
Drive on carefully. X
Contact a qualified specialist workshop and have the restraint system checked.
For further information about the restraint system, see ( Y
page 46).292
Warning and indicator lamps in the instrument cluster
On-board computer and displays

X
Make sure that the windshield wipers are
turned off. X
Pull release lever C on the hood.
The hood is released.
X
Reach into the gap, pull hood catch handle D
up and lift the hood.
If you lift the hood by approximately 15 in
(40 cm), the hood is opened and held open
automatically by the gas-filled strut.
Closing the hood X
Lower the hood and let it fall from a height of
approximately 8 in (20 cm). X
Check that the hood has engaged properly.
If the hood can be raised slightly, it is not
properly engaged. Open it again and close it
with a little more force.
Radiator
Do not cover up the radiator, such as with a
thermal mat or insect protection cover. The
readings of the on-board-diagnostic system may
otherwise be inaccurate. Some of these read-
ings are required by law and must be accurate at
all times. Engine oil
Important safety notes
G WARNING
Certain components in the engine compart-
ment, such as the engine, radiator and parts
of the exhaust system, can become very hot.
Working in the engine compartment poses a
risk of injury.
Where possible, let the engine cool down and
touch only the components described in the
following.
G WARNING
If engine oil comes into contact with hot com-
ponents in the engine compartment, it may
ignite. There is a risk of fire and injury.
Make sure that engine oil is not spilled next to
the filler neck. Let the engine cool down and
thoroughly clean the engine oil off the com-
ponents before starting the engine.
General notes Depending on your driving style, the vehicle
consumes up to 0.9 US qt (0.8 liters) of oil per
600 miles (1,000 km). The oil consumption may
be higher than this when the vehicle is new or if
you frequently drive at high engine speeds.
Depending on the engine, the oil dipstick may be
in a different location.
When checking the oil level: R
park the vehicle on a level surface. R
the engine should be switched off for approx-
imately five minutes if the engine is at normal
operating temperature. R
all vehicles (except Mercedes-AMG C 63/C
63S): the engine is not at normal operating
temperature, e.g. if the engine was only star-
ted briefly, wait approximately 30 minutes
before carrying out the measurement.
The oil level of the Mercedes-AMG C 63/C63 S
must only be checked when the engine is at
normal operating temperature.Engine compartment 331
Maintenance and care Z