MERCEDES-BENZ C CLASS 2019 Owner's Manual

1QR codefor accessingtherescue card→28
2Safetyvests→368
3Buttonsforthe SOS emergency call systemand breakdown assistance
→319
4Tocheck andtop up operatingfluids→425
5Totow-start andtowaway→381
6Flat tire→370
7Starting assistance→379
8Hazardwarning lights→12 5
9Fuelfillerflap with instruction labelsfor tirepressure, fuel type and QR codefor accessingtherescue card
→15 9
ATotow-start andtowaway→381
BTIREFIT kit→371
CFirst-aid kit→369
DWarning triangle→369
Ataglance – Emergencies and breakdowns19

Calling upthe Digital Operator's Manual
Multimedia system:
VehicleÕOperator's Manual
Select a menu item.
In addition,you can also call upthe Operator'sManual within a main function (e.g. viaMediaInfo).
The Digital Operator's Manual describesthefunction and operation ofthevehicle andthemultimedia system.
For safetyreasons,the Digital Operator's Man‐ual is deactivated while driving.
The Digital Operator's Manual containsthefol‐lowing menu items:
RSearch: allowsyoutosearchpreciselyforkeywords.
RQuick start: providesyou with importantinformation sothatyou canstart usingyourvehicle immediately.
RTips: provides tips on howtouseyourvehiclein certain situations.
RMessages: providesyou with further informa‐tion aboutthe messages inthe instrumentcluster.
RBookmarks: providesyou with a list of allthebookmarksyou havestoredyourself.
1Picture
2Menu
3Navigation window
Some sections ofthe Digital Operator's Manual,such aswarnings, can be made visiblebyhigh‐lighting and pressingthem.
The Operator's Manual can also befound inthe Mercedes-Benz Guides app in all com‐mon appstores.
20Digital Operator's Manual

Protectingthe environment
ENVIRONMENTALNOTEEnvironmentaldamageduetooperating conditions andpersonal drivingstyle
The pollutant emission ofyourvehicle isdirectlyrelatedtothewayyou operateyourvehicle.
Helptoprotectthe environmentbyoperatingyourvehicle in an environmentallyresponsi‐ble manner. Please observethefollowingrec‐ommendations on operating conditions andpersonal drivingstyle.
Operating conditions:
Make surethatthe tire pressure is cor‐rect.
Do not carryany unnecessaryweight(e.g.roof luggageracks onceyou nolonger needthem).
Adheretothe service intervals.Aregularly servicedvehicle will contrib‐utetoenvironmental protection.
Always havemaintenanceworkcarriedout at aqualified specialistworkshop.
Personal drivingstyle:
Do not depressthe accelerator pedalwhenstartingthe engine.
Do notwarmupthe engine whilethevehicle isstationary.
Drive carefully and maintain a suitabledistance fromthevehicle in front.
Avoid frequent, sudden accelerationand braking.
Changegear in good time and use eachgear onlyupto

NOTEImpairment ofthe operating effi‐ciency oftherestraint systems frominstalling accessory parts or fromrepairsorwelding
Airbags and EmergencyTensioning Devices,aswell as control units and sensorsfortherestraint systems, may be installed inthefol‐lowing areas ofyourvehicle:
RDoors
RDoor pillars
RDoor sills
RSeats
RCockpit
RInstrument cluster
RCenter console
RLateralroof frame
Do not install accessory parts such asaudio systems inthese areas.
Do not carryoutrepairs orwelding.
Haveaftermarket installation of acces‐sories carried out at aqualified special‐istworkshop.
You could jeopardizethe operating safety ofyourvehicle ifyou use parts, tires and wheels aswellas accessoriesrelevanttosafety which havenotbeen approvedbyMercedes-Benz. Safety-rele‐vant systems, e.g.the brake system, may mal‐function. Only use Mercedes-Benz GenuinePartsor parts of equalquality.Only use tires, wheelsand accessoriesthat havebeen specificallyapprovedforyourvehicle model.
Mercedes-Benz GenuineParts are subjecttostrictquality control. Each part has been spe‐cially developed, manufactured or selectedforMercedes-Benzvehicles andfine-tunedforthem.Therefore, only Mercedes-Benz GenuinePartsshould be used.
Morethan 300,000 different Mercedes-BenzGenuineParts areavailablefor Mercedes-Benzmodels.
All authorized Mercedes-Benz Centers maintaina supply of Mercedes-Benz GenuinePartsfor
necessaryservice andrepairwork. In addition,strategically located parts delivery centers pro‐videforquick andreliable parts service.
Always specifythevehicle identification number(VIN) (page 423) when orderingMercedes-Benz GenuineParts.
Operator's Manual
This Operator's Manual describes all models andallstandard and optional equipmentavailableforyourvehicle atthe time ofthis Operator's Man‐ual goingtopress. Country-specific differencesare possible. Notethatyourvehicle may not beequipped with allfeatures described. This is alsothe casefor systems and functionsrelevanttosafety.Therefore,the equipment onyourvehiclemay differ fromthat inthe descriptions and illus‐trations.
The original purchase agreementforyourvehiclecontains a list of all ofthe systems inyourvehi‐cle.
Shouldyou haveanyquestions concerningequipment and operation, please consult anauthorized Mercedes-Benz Center.
22General notes

The Operator's Manual and Maintenance Bookletare important documents and should bekeptinthevehicle.
Service andvehicle operation
Vehicle operation outsidethe USA or Canada
Whenyou are abroad withyourvehicle, observethefollowing points:
Rservice points orreplacement parts may notbeavailable immediately.
Runleaded fuel may not beavailableforvehi‐cles with a catalytic converter. Leaded fuelmay cause damagetothe catalytic converter.
Rthe fuel may haveanextremely low octanenumber.Unsuitable fuel can cause enginedamage.
Some Mercedes-Benz models areavailable inEuropethrough our European Delivery Program.For more information, please consult an author‐ized Mercedes‑Benz service center, or writetoone ofthefollowing address:
inthe USA:
Mercedes-Benz USA,LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
in Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98VanderhoofAvenue
Toronto, Ontario M4G 4C9
Maintenance
Your customer advisor confirmsthe service inthe servicereport.
Roadside Assistance
The Mercedes-BenzRoadside Assistance Pro‐gram offerstechnical help inthe case of abreakdown.Your callstothetoll-freeRoadsideAssistance Hotline are answeredbyour agents24hours a day,365 daysayear.
1-800-FOR-MERCedes (1-800-367-6372)(USA)
1-800-387-0100(Canada)
You canfind further information intheMercedes-BenzRoadside Assistance Programbrochure(USA) orthe "Roadside Assistance"section inthe maintenance andwarranty infor‐mation booklet (Canada).You willfind bothinthevehicle documentwallet.
Change of address orchange ofownership
Intheevent of achange of address, please sendusthe "Notification of addresschange" intheService and Guarantee booklet or simply calltheMercedes-Benz Customer Assistance Center(USA) onthe hotline number1-800-FOR-MERCedes (1-800-367-6372)or Cus‐tomer Service (Canada) on 1-800-387-0100.Wecanthenreachyou in a timelyfashion, if neces‐sary.
Ifyou sellyour Mercedes, please leaveall litera‐ture inthevehicle sothat it isavailabletothenextowner. Ifyou havepurchased a usedvehi‐cle, please send usthe "Notice of Purchase ofUsed Car" inthe Service and Guarantee bookletor simply callthe Mercedes-Benz Customer
General notes23

Assistance Center (USA) atthe hotline number1-800-FOR-MERCedes (1-800-367-6372)or Cus‐tomer Service (Canada) at 1-800-387-0100.
Operating safety
\nWARNINGRisk of accident duetomal‐functions or systemfailures
Ifyou do not havethe prescribed service/maintenanceworkor anyrequiredrepairscarried out,this couldresult in malfunctionsor systemfailures.
Always havethe prescribed service/maintenanceworkaswell anyrequiredrepairs carried out at aqualified spe‐cialistworkshop.
\nWARNINGRisk of accident or injuryduetoincorrect modifications on electroniccomponent parts
Modification of electronic components,theirsoftware or wiring could impairtheir function
and/orthe function ofother networked com‐ponent parts. In particular, systemsrelevanttosafety could also be affected.
As aresult,these may no longer functionproperlyand/or jeopardizethe operatingsafety ofthevehicle.
Nevertamper withthe wiring and elec‐tronic component parts ortheir soft‐ware.
You should haveallworkon electricaland electronic components carried outat aqualified specialistworkshop.
Observethe "On-board electronics" section in"Technical data".
\nWARNINGRisk offireduetoflammablematerials on hot parts oftheexhaustsystem
Flammable material such as leaves, grass ortwigs may ignite iftheycome into contactwithhot parts oftheexhaust system.
When driving on unpavedroads or off-road,regularlycheckthevehicle under‐side.
Removetrapped plants orotherflam‐mable material.
Ifthere is damage, consult aqualifiedspecialistworkshop immediately.
NOTEDamagetothevehicle
Inthefollowing situations, in particular,thereis arisk of damagetothevehicle:
RThevehicle becomes grounded, e.g. on ahigh curb or an unpavedroad
RThevehicle is driventoofastover anobstacle, e.g. a curb, speed bumpor pot‐hole
RA heavy objectstrikesthe underbody orchassis components
In situations such asthis,the body,theunderbody,chassis components, wheels ortires could be damaged withoutthe damagebeing visible. Components damaged inthis
24General notes

way can unexpectedlyfail or, inthe case ofan accident, may not absorbthe loadsthatarise as intended.
Ifthe underbody paneling is damaged,flam‐mable materials such as leaves, grass ortwigs can collect betweenthe underbody andthe underbody paneling. These materials mayignite iftheycome into contact withhotparts ontheexhaust system.
Havethevehiclechecked andrepairedimmediately at aqualified specialistworkshop.
or
If driving safety is impaired while con‐tinuingyour journey,pullover andstopthevehicle immediately in accordancewiththe traffic conditions, and contactaqualified specialistworkshop.
Declaration of conformityfor wirelessvehi‐cle components
USA:"The wireless devices ofthisvehicle com‐ply withPart15ofthe FCCRules. Operation is
subjecttothefollowing two conditions: 1) Thesedevices may not cause harmful interference, and2) These devices mustaccept any interferencereceived, including interferencethat may causeundesired operation. Changes or modificationsnotexpressly approvedbythe partyresponsiblefor compliance couldvoidthe user's authoritytooperatethe equipment."
Canada:"The wireless devices ofthisvehiclecomply with Industry Canada license-exemptRSSstandard(s). Operation is subjecttothefol‐lowing two conditions: (1) These devices maynot cause interference, and (2) These devicesmustaccept any interference, including interfer‐encethat may cause undesired operation ofthedevice."
USA:"Wirelesscharging systemfor mobile devi‐ces (model: WMI2Wireless Mobile Interface):this device complies withPart18ofthe FCCRules."
The name and address oftheresponsible partyis:
peiker acustic GmbH
Max-Planck-Str.28-32
61381Friedrichsdorf
Germany
Diagnostics connection
The diagnostics connection is only intendedforthe connection of diagnostic devices at aquali‐fied specialistworkshop.
\nWARNINGRisk of accident duetocon‐necting devicestothe diagnostics con‐nection
Ifyou connect equipmenttoa diagnosticsconnection inthevehicle, it may affecttheoperation ofvehicle systems.
As aresult,the operating safety ofthevehi‐cle could be affected.
Only connect equipmenttoa diagnos‐tics connection inthevehicle which isapprovedforyourvehiclebyMercedes-Benz.
General notes25

\nWARNINGRisk of accident duetoobjects inthe driver'sfootwell
Objects inthe driver'sfootwell may impedepedal travel or block a depressed pedal.
This jeopardizesthe operating androadsafety ofthevehicle.
Stowall objects inthevehicle securelysothattheycannotgetintothe driver'sfootwell.
Always installthefloor mats securelyand as prescribed in ordertoensurethatthere is always sufficientroomforthe pedals.
Do not use loosefloor mats and do notplacefloor mats ontop of one another.
NOTEBattery discharging from usingdevices connectedtothe diagnosticsconnection
Using devices atthe diagnostics connectiondrainsthe battery.
Checkthechargelevel ofthe battery.
Ifthechargelevel is low,chargethebattery,e.g.bydriving a considerabledistance.
Connecting equipmenttothe diagnostics con‐nection can leadtoemissions monitoring infor‐mation beingreset,forexample. This may leadtothevehiclefailingtomeettherequirements ofthe next emissions inspection duringthe maininspection.
Qualified specialistworkshop
An authorized Mercedes-Benz Center is aquali‐fied specialistworkshop. It hasthe necessaryspecial skills,tools andqualificationstocor‐rectly carryouttheworkrequired onyourvehi‐cle. This particularlyappliestosafety-relevantworks.
Forthefollowing, always haveyourvehiclechecked at an authorized Mercedes-Benz Cen‐ter:
Rsafety-relevantworks
Rservice and maintenancework
Rrepairwork
Rmodifications aswell as installations andconversions
Rworkon electronic components
Mercedes‑Benzrecommends a Mercedes‑Benzservice center.
Correct use ofthevehicle
Ifyouremoveanywarningstickers,you orotherscouldfailtorecognize certain dangers. Leavewarningstickersin position.
Observethefollowing information in particularwhen drivingyourvehicle:
Rthe safety notes inthis manual
Rtechnical dataforthevehicle
Rtrafficrules andregulations
Rlawsand safetystandards pertainingtomotorvehicles
26General notes

Problems withyourvehicle
Ifyou shouldexperience a problem withyourvehicle, particularly onethatyou believemayaffect its safe operation,weurgeyoutocontactan authorized Mercedes-Benz Center immedi‐atelytohavethe problem diagnosed andrecti‐fied. Ifthe problem is notresolvedto your satis‐faction, please discussthe problem again withan authorized Mercedes-Benz Center or, if nec‐essary,contact us at one ofthefollowingaddresses:
Inthe USA:
Mercedes-Benz USA,LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
CustomerRelations Department
98VanderhoofAvenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:Thefollowingtext is published asrequired ofmanufacturers underTitle 49, Code ofU.S.Fed‐eralRegulations,Part575 pursuanttothe"NationalTraffic and MotorVehicle SafetyAct of1966".
Ifyou believethatyourvehicle has a defectwhich could cause a crash or could cause injuryor death,you should immediately informtheNational HighwayTraffic SafetyAdministration(NHTSA) in additiontonotifying Mercedes-BenzUSA,LLC.
If NHTSAreceives similar complaints, it mayopen an investigation, and if itfindsthat a safetydefectexists in agroup ofvehicles, it may orderarecall andremedy campaign. However,NHTSAcannot become involved in individual problemsbetweenyou,your dealer, or Mercedes-BenzUSA,LLC.
Tocontact NHTSA,you may calltheVehicleSafety Hotlinetoll-free at 1-888-327-4236(TTY:1-800-424-9153) (insidethe USA); gotohttp://www.safercar.gov; or writeto:Adminis‐
trator, NHTSA, 400 SeventhStreet,SW.,Wash‐ington, DC 20590, USA.
Further information onvehicle safety can befound at: http://www.safercar.gov
LimitedWarranty
NOTEDamagetothevehicle arisingfrom violation ofthese operating instruc‐tions.
Damagetothevehicle can arise from viola‐tion ofthese operating instructions.
This damage is not covered eitherbytheMercedes-Benz impliedwarranty orbytheNew‑ or Used-VehicleWarranty.
Followthe instructions inthese operat‐ing instructions on proper operation ofyourvehicle aswell as on possiblevehi‐cle damage.
General notes27

QR codeforrescue card
The QR code is secured inthe fuelfillerflap andonthe opposite side onthe B-pillar. Intheeventof an accident,rescue services can usethe QRcodetoquicklyfindthe appropriaterescue cardforyourvehicle. The currentrescue card con‐tainsthe most important information aboutyourvehicle in a compactform, e.g.therouting oftheelectric lines.
Further information can be obtained at http://www.mercedes-benz.de/qr-code.
Datastorage
Electronic control units
Electronic control units are installed inyourvehi‐cle. Some ofthese are necessaryforthe safeoperation ofyourvehicle, while some assistyouwhen driving (driver assistance systems). Inaddition,yourvehicle provides comfortandentertainment functions, which are also madepossiblebyelectronic control units.
Electronic control units contain datamemorieswhichcantemporarily or permanentlystore
technical information aboutthevehicle's operat‐ingstate, component loads, maintenancerequirements andtechnicalevents or malfunc‐tions.
Ingeneral,this information documentsthestateof a component part, a module, a system orthesurroundings such as:
Roperatingstatus of system components (e.g.fill levels, batterystatus, tire pressure)
Rstatus messages concerningthevehicle orits individual components (e.g. number ofwheelrevolutions/speed, longitudinal accel‐eration, lateral acceleration, display offas‐tened seat belts)
Rmalfunctions orfaults in important systemcomponents (e.g. lights, brakes)
Rinformation onevents leadingtovehicledamage
Rsystemreactions in special driving situations(e.g. airbag deployment, intervention ofsta‐bility control systems)
Rambient conditions (e.g.temperature,rainsensor)
In additiontoprovidingthe actual control unitfunction,this data assiststhe manufacturer indetecting andrectifying malfunctions and opti‐mizingvehicle functions. The majority ofthisdata istemporary and is only processed inthevehicle itself. Only a small portion ofthe data isstored intheevent or malfunction memory.
Whenyourvehicle is serviced,technical datafromthevehicle can beread outbyservice net‐workemployees (e.g.workshops, manufactur‐ers) orthird parties (e.g. breakdown services).Services includerepair services, maintenanceprocesses,warranty claims andquality assur‐ance measures,forexample. Theread out is per‐formed viathe legally prescribed portforthediagnostics connection inthevehicle. Therespective service network locations orthirdparties collect, process and usethe data. Theydocumenttechnicalstatuses ofthevehicle,assist infinding malfunctions and improvingquality and are transmittedtothe manufacturer,if necessary.Furthermore,the manufacturer issubjecttoproduct liability.Forthis,the manu‐facturerrequirestechnical datafromvehicles.
28General notes