MERCEDES-BENZ C CLASS 2019 Owner's Guide

Fault memories inthevehicle can beresetby aservice outlet as part ofrepair or maintenancework.
Depending onthe selected equipment,you canimport data intothevehicle's comfort and info‐tainment functionsyourself.
This includes,forexample:
Rmultimedia data such as music,films or pho‐tosfor playbackin an integrated multimediasystem
Raddress book datafor use in connection withan integrated hands-free system or an inte‐grated navigation system
Rentered navigation destinations
Rdata aboutthe use of Internet services
This data can be saved locally inthevehicle or itis located on a device whichyou haveconnectedtothevehicle (e.g. smartphone, USBflash driveor MP3 player). Ifthis data isstored inthevehi‐cle,you can deleteit at any time. This data issenttothird parties only atyourrequest, partic‐ularlywhenyou use online services in accord‐ance withthe settingsthatyou haveselected.
You canstore orchange convenience settings/individualization inthevehicle at any time.
Depending onthe equipment,this includes,forexample:
Rsettingsforthe seat andsteering wheel posi‐tions
Rsuspension and climate control settings
Rcustomizations such as interior lighting
Ifyourvehicle is accordingly equipped,you canconnectyour smartphone or another mobile enddevicetothevehicle.You can controlthisbymeans ofthe control elements integrated inthevehicle. Images and audio fromthe smartphonecan be output viathe multimedia system. Cer‐tain information is simultaneously transferredtoyour smartphone.
Depending onthe type of integration,this caninclude:
Rgeneralvehicle data
Rposition data
This allowsyoutouse selected apps onyoursmartphone, such as navigation or music play‐
back.There is no further interaction betweenthesmartphone andthevehicle; in particular,vehi‐cle data is not directly accessible. Which type offurther data processing occurs is determinedbythe provider ofthe specific app used. Which set‐tingsyou can make, if any,depends onthe spe‐cific app andthe operating system ofyoursmartphone.
Online services
Wireless network connectionIfyourvehicle has a wireless network connec‐tion, it enables datatobeexchanged betweenyourvehicle and additional systems. The wire‐less network connection is enabled viathevehi‐cle's transmission andreception unit or via con‐nected mobile end devices (e.g. smartphones).Online functions can be used viathe wirelessnetwork connection. This includes online serv‐ices and applications/apps providedbythe man‐ufacturer orother providers.
Manufacturer's servicesRegarding online services ofthe manufacturer,the individual functions are describedbythe
General notes29

manufacturer in a suitable place (e.g. Operator'sManual,website ofthe manufacturer) along withtherelevant dataprotection information.Per‐sonal data may be usedforthe provision ofonline services. Data isexchanged via a secureconnection, e.g.the manufacturer's designatedIT systems.Personal data is collected, pro‐cessed and used viathe provision of servicesexclusively onthe basis of legal permissions orwith prior consent.
The services and functions (sometimes subjecttoafee) can usually be activated or deactivated.In some cases,this also appliestothe entirevehicle's data connection. Thisexcludes, in par‐ticular, legally prescribed functions and services.
Third party servicesIf it is possibletouse online services fromotherproviders,these services are subjecttothe dataprotection andterms of use oftheresponsibleprovider. The manufacturer has no influence onthe contentexchanged.
Please inquire,therefore, aboutthe type, scopeand purpose ofthe collection and use of per‐
sonal data as part ofthird party services fromtheirrespective provider.
Multimedia system/Mercedes me connect
Ifthevehicle is equipped withthe multimediasystem or Mercedes me connect, additional dataaboutthevehicle's operation,the use ofthevehicle in certain situations, andthe location ofthevehicle may be compiledbythe multimediasystem or Mercedes me connect.
For additional information pleaserefertothechapter "Multimedia system" and/ortheMercedes me connectTerms and Conditions.
Event datarecorders
USA only:
Thisvehicle is equipped with anevent datarecorder (EDR). The main purpose of an EDR istorecord, in certain crash or near crash-like sit‐uations, such as an airbag deployment or hittingaroad obstacle, datathat will assist in under‐standing how avehicle's systems performed.The EDR is designedtorecord datarelatedto
vehicle dynamics and safety systemsfor a shortperiod of time, typically 30 seconds or less.
The EDR inthisvehicle is designedtorecordsuchdata as:
RHowvarious systems inyourvehiclewereoperating
RWhether or notthe driver and frontpassenger seat beltswerebuckled/fastened
RHowfar (if at all)the driverwas depressingthe accelerator and/or brake pedal and
RHowfastthevehiclewas traveling
This data can help provide a better understand‐ing ofthe circumstances in which accidents andinjuries occur. NOTE: EDR data isrecordedbyyourvehicle only if a non-trivial crash situationoccurs; no data isrecordedbythe EDR undernormal driving conditions and no personal data(e.g. name,gender,age and accident location) isrecorded. However,other parties, such as lawenforcement, could combine EDR data withthetype of personally identifying dataroutinelyacquired during a crash investigation.
30General notes

Accesstothevehicle and/orthe EDR is neededtoread datathat isrecordedbythe EDR, andspecial equipment isrequired. In additiontothevehicle manufacturer,other partiesthat havethespecial equipment, such as law enforcement,canreadthe informationbyaccessingthevehi‐cle orthe EDR.
EDR data may be used in civil and criminal mat‐tersas atool in accidentreconstruction, acci‐dent claims andvehicle safety.Sincethe CrashDataRetrieval (CDR)toolthat is usedtoextractdatafromthe EDR is commerciallyavailable,Mercedes-Benz USA,LLC ("MBUSA")expresslydisclaims any and all liability arising fromtheextraction ofthis informationbyunauthorizedMercedes-Benz personnel.
MBUSA will not share EDR data withothers with‐outthe consent ofthevehicleowner or, ifthevehicle is leased, withoutthe consent ofthe les‐see. Exceptionstothisrepresentation includeresponsestosubpoenasbylaw enforcement;byfederal,state or local government; in connectionwith or arising out of litigation involving MBUSAor its subsidiaries and affiliates; or, asrequiredbylaw.
Warning:the EDR is a component oftheRestraint System Module.Tampering with, alter‐ing, modifying orremovingthe EDR componentmayresult in a malfunction oftheRestraint Sys‐tem Module andother systems.
State lawsorregulationsregarding EDRsthatconflict withfederalregulation are pre-empted.This meansthat intheevent of such conflict,thefederalregulation governs. As of December2016,17states haveenacted lawsrelatingtoEDRs.
Copyright
Free and open source software
Information on free and open source softwarelicensesforyourvehicle's software can befoundonthe datastorage medium inyourvehicledocumentwallet and onthe Internettogetherwith updates:
http://www.mercedes-benz.com/opensource
Registered trademarks
RBluetooth®is aregistered trademark of Blue‐tooth SIG Inc.
RDTS™ is aregistered trademark ofDTS, Inc.
RDolby®and MLP™ areregistered trademarksof DOLBY Laboratories.
RBabySmart™, ESP®and PRE-SAFE®arereg‐istered trademarksof DaimlerAG.
RHomeLink®is aregistered trademark ofJohnson Controls.
RiPod®andiTunes®areregistered trademarksof Apple Inc.
RBurmester®is aregistered trademark ofBurmesterAudiosysteme GmbH.
RMicrosoft®andWindowsMedia®areregis‐tered trademarksof Microsoft Corporation.
RSIRIUS®is aregistered trademark of SiriusXMRadio Inc.
RHDRadio™ is aregistered trademark of iBiq‐uity Digital Corporation.
General notes31

RGracenote®is aregistered trademark ofGracenote, Inc.
RZAGATSurvey®andrelated brands areregis‐tered trademarksof ZagatSurvey,LLC.
32General notes

Restraint system
Protectionbytherestraint system
Therestraint system includesthefollowing com‐ponents:
RSeat belt system
RAirbags
RChildrestraint system
RChild seat securing system
Therestraint system canreducetherisk ofvehi‐cle occupants coming into contact with parts ofthevehicle's interior intheevent of an accident.Therestraint system can alsoreducetheforcestowhichvehicle occupants are subjected intheevent of an accident.
Only a seat belt which isworncorrectly can pro‐videthe intended level of protection. Dependingonthe detected accident situation, EmergencyTensioning Devices and/or airbags supplement acorrectlywornseat belt. EmergencyTensioningDevices and/or airbags are not deployed ineveryaccident.
Fortherestraint systemtoprovide its full protec‐tion, each occupant must observethefollowing:
RFastenthe seat belt correctly.
RBe in an almost upright position withtheirback againstthe seat backrest.
RSit withtheirfeetresting onthefloor, if pos‐sible.
RAlways secure persons under 5ft(1.50 m)tall in an additionalrestraint system suitablefor Mercedes-Benzvehicles.
However,no systemavailabletoday can com‐pletelyeliminate injuries andfatalities ineveryaccident situation. In particular,the seat beltand airbaggenerally do not protect againstobjects penetratingthevehicle fromthe outside.Therisk of an injuryresulting from airbagdeployment also cannot beruled out entirely.
Limited protection fromtherestraint system
\nWARNINGRisk of injuryor death frommodificationstotherestraint system
Therestraint system can no longer functioncorrectly after alterations havebeen made.
Therestraint system maythen not protectthevehicle occupants as intendedbyfailingin an accident or triggering unexpectedly,forexample
Never alterthe parts oftherestraintsystem.
Nevertamper withthe wiring or anyelectronic component parts ortheirsoftware.
If it is necessarytoadjustthevehicletoaccom‐modate a person with disabilities, contact anauthorized Mercedes-Benz Centerfor details.
USA only:for further information contact ourCustomer Assistance Center at1-800-FOR-MERCedes (1‑800‑367‑6372).
Occupant safety33

Restraint system functionality
Whenthe ignition is switched on, a self-test isperformed, during whichtheurestraint sys‐temwarning lamp lights up. It goes out no laterthan afew seconds afterthevehicle isstarted.The components oftherestraint system arethenfunctional.
Malfunctioningrestraint system
A malfunction has occurred intherestraint sys‐tem if:
Rtheurestraint systemwarning lamp doesnot light up whenthe ignition is switched on
Rtheurestraint systemwarning lamplights up continuously orrepeatedly during ajourney
\nWARNINGRisk of injuryorfatal injuryduetoa malfunction intherestraint sys‐tem
Iftherestraint system is malfunctioning,restraint system components may be trig‐
gered unintentionally or might not be trig‐gered at all intheevent of an accident. Thismay affectthe EmergencyTensioning Deviceor airbag,forexample.
Havetherestraint systemchecked andrepaired immediately at aqualified spe‐cialistworkshop.
Function oftherestraint system in an acci‐dent
Howtherestraint systemworks is determinedbythe severity ofthe impact detected andthe typeof accident anticipated:
RFrontal impact
RRear impact
RSide impact
RRollover
The activationthresholdsforthe components oftherestraint system are determined based ontheevaluation ofthe sensorvalues measured atvarious points inthevehicle. This process is pre-emptive in nature. The triggering/deployment of
the components oftherestraint system musttakeplace in good time atthestart ofthe colli‐sion.
Factors whichcan only be seen and measuredafter a collision has occurred do not play a deci‐siverole inthe deployment of an airbag.Nordotheyprovide an indication of airbag deployment.
Thevehicle may be deformed significantly with‐out an airbag being deployed. This isthe case ifonly parts which arerelatively easily deformedare affected andtherateofvehicle decelerationis not high. Conversely, an airbag may bedeployedeventhoughthevehicle suffersonlyminor deformation. Ifveryrigidvehicle partssuch as longitudinal members are hit,forexam‐ple,this mayresult in sufficiently high levels ofvehicle deceleration.
34Occupant safety

The components oftherestraint system canbe activated or deployed independently ofeachother:
Component Detected deploy‐ment situation
Front EmergencyTen‐sioning DevicesFrontal impact,rearimpact, side impact,rollover
Rear EmergencyTen‐sioning DevicesFrontal impact,rearimpact,rollover
Driver's airbag, frontpassenger front air‐bag
Frontal impact
Knee airbagFrontal impact
Side airbagSide impact
Window curtain air‐bagSide impact,rollover,frontal impact
The front passenger front airbag can only bedeployed in an accident ifthePASSENGER AIRBAG OFF indicator lamp is off. Ifthe front
passenger seat is occupied, make sure, bothbefore and duringthe journey,thatthestatus ofthe front passenger front airbag is correct(page44).
\nWARNINGRisk of burns from hot air bagcomponents
The air bag parts are hot after an air bag hasbeen deployed.
Do nottouchthe air bag parts.
Havea deployed air bagreplaced at aqualified specialistworkshop as soonas possible.
Mercedes-Benzrecommendsthatyou havethevehicletowedtoaqualified specialistworkshopafter an accident.Takethis into account, partic‐ularly if an EmergencyTensioning Device is trig‐gered or an airbag deployed.
Ifthe EmergencyTensioning Devices are trig‐gered or an airbag is deployed,you will hear abang, and a small amount of powder may also bereleased:
RThe bang will notgenerally affectyour hear‐ing.
RIngeneral,the powderreleased is not haz‐ardoustohealth but may cause short-termbreathing difficultiestopersons sufferingfrom asthma orother pulmonary conditions.
Provided it is safetodo so, leavethevehicleimmediately or openthe window in ordertoprevent breathing difficulties.
Airbags andpyrotechnic EmergencyTensioningDevices contain perchlorate material, which mayrequire special handling or environmental pro‐tection measures.National guidelinesregardingwaste disposal must be observed. In California,see http://www.dtsc.ca.gov/HazardousWaste/Perchlorate/index.cfm.
Occupant safety35

Seat belts
Protection providedbythe seat belt
Alwaysfastenyour seat belt correctlybeforestarting a journey.A seat belt can only providethe best level of protection if it isworncorrectly.
\nWARNINGRisk of injuryor death duetoincorrectlyfastened seat belt
Ifthe seat belt is notworncorrectly, it can‐not performits intended protective function.
In addition, an incorrectlyfastened seat beltcan also cause injuries,forexample, intheevent of an accident or when braking orchanging direction suddenly.
Always ensurethat allvehicle occu‐pants havetheir seat beltsfastenedcorrectly and are sitting properly.
Always observethe instructions aboutthe cor‐rect driver's seat position and adjustingthe seat(page 90).
In orderforthe correctlywornseat belttopro‐videthe intended level of protection, eachvehi‐cle occupant must observethefollowing infor‐mation:
RThe seat belt must not be twisted and mustfit tightly and snugly acrossthe body.
RThe seat belt must berouted acrossthe cen‐ter ofthe shoulder and as low down acrossthe hips as possible.
RThe shoulder section ofthe seat belt shouldnottouchyour necknor berouted underyour arm or behindyour back.
RAvoidwearing bulky clothing, e.g. a wintercoat.
RPushthe lap belt down asfar as possibleacrossyour hips and pull tight withthe shoul‐der section ofthe belt. Neverroutethe lapbelt acrossyour abdomen.
RNeverroutethe seat belt across sharp, poin‐ted, abrasive or fragile objects.
ROnly one person should use each seat belt atany one time. Never allowbabies andchil‐drentotravel sitting onthe lap of anothervehicle occupant.
RNever secure objects with a seat belt iftheseat belt is also being usedbyone ofthevehicle's occupants. Always observetheinstructionsfor loadingthevehicle whensecuring objects, luggage or loads(page104).
Also ensurethat no objects, e.g. a cushion,areever placed between a person andtheseat.
The seat belts onthefollowing seats are equip‐ped with a special seat beltretractor:
Rfront-passenger seat
RRear seats
Activate or deactivatethe special seatbeltretractor (page54).
Ifchildren are traveling inthevehicle, be suretoobservethe instructions and safety notes on"Children inthevehicle" (page 49).
36Occupant safety

Reduced seat belt protection
\nWARNINGRisk of injuryor death duetoincorrect seat position
The seat belt does not offerthe intendedlevel of protection ifyou havenot movedtheseat backresttoan almostvertical position.
When braking or intheevent of an accident,you could slide underneaththe seat belt andsustain abdominal or neck injuries,forexam‐ple.
Adjustthe seat properlybefore begin‐ningyour journey.
Always ensurethatthe seat backrest isin an almostvertical position andthatthe shoulder section ofyour seat belt isrouted acrossthe center ofyour shoul‐der.
\nWARNINGRisk of injuryor death whenadditionalrestraint systems are not usedfor persons with a smaller build
Persons under 5ft(1.50 m)tall cannotwearthe seat belt correctly without a suitableadditionalrestraint system.
Ifthe seat belt is notworncorrectly, it can‐not performits intended protective function.In addition, an incorrectlyfastened seat beltcan also cause injuries,forexample, intheevent of an accident or when braking orchanging direction suddenly.
Always secure persons under 5ft(1.50 m)tall in a suitablerestraint sys‐tem.
\nWARNINGRisk of injuryor death duetodamaged or modified seat belts
Seat belts cannotprovide protection inthefollowing situations:
RIfthe seat belts are damaged, modified,extremelydirty, bleached or dyed
RIfthe seat belt buckle is damaged orextremelydirty
RIfthe EmergencyTensioning Devices,seat belt anchorages or seat beltretrac‐torshavebeen modified
Seat belts may be damaged in an accident,althoughthe damage may not be visible, e.g.duetosplinters ofglass.
Modified or damaged seat belts maytear orfail, e.g. in an accident.
Modified EmergencyTensioning Devices canaccidentallytrigger orfailtofunction asintended.
Never modifythe seat belts, EmergencyTensioning Devices, seat belt ancho‐rages or seat beltretractors.
Makesurethatthe seat belts areundamaged, notwornand clean.
Always havethe seat beltscheckedimmediately after an accident at aqualified specialistworkshop.
Occupant safety37

Only use seat belts which havebeen approvedforyourvehiclebyMercedes-Benz.
\nWARNINGRisk of injuryor death fromdeployedpyrotechnic EmergencyTen‐sioning Devices
Pyrotechnic EmergencyTensioning Devicesthat havebeen deployed are no longer opera‐tional and are unabletoperformtheir inten‐ded protective function.
Therefore, havedeployedpyrotechnicEmergencyTensioning Devices immedi‐atelyreplaced at aqualified specialistworkshop.
Mercedes-Benzrecommendsthatyou havethevehicletowedtoaqualified specialistworkshopafter an accident.
NOTEDamagecausedbytrappingtheseat belt
If an unused seat belt is not fullyretracted, itmay become trapped inthe door or intheseat mechanism.
Always ensurethat an unused seat beltis fullyretracted.
Releasingtherear passenger compartmentcenter seat belt
Ifthe left-handrear seat backrest isfolded downand back up again, it may not be possibletopullouttherear passenger compartment center seatbelt. The seat belt must bereleased.
Pullthe seat belt out approximately 1 in(25 mm) atthe seat belt outlet onthe seatbackrest andthenrelease it again.The seat belt isretracted andreleased.
Fastening and adjustingthe seat belts
Ifthe seat belt is pulledquickly or sharply,theseat beltretractor locks. The seat beltstrap can‐not be pulled out any further.
Always engage seat belttongue2oftheseat belt into seat belt buckle1ofthe cor‐responding seat.
Press and holdthe seat belt outletreleaseand slide seat belt outlet3intothe desiredposition.
Let go ofthe seat belt outletrelease andensurethat seat belt outlet3locksintoposition.
38Occupant safety