MERCEDES-BENZ C CLASS 2019 Owners Manual

The Mercedes-Benz Customer Center andtheMercedes-Benz emergency call center areavaila‐bleforyou aroundthe clock.
The me button andthe SOS button can befoundonthevehicle'soverhead control panel(page319).
You can also callthe Mercedes-Benz CustomerCenter usingthe multimedia system(page319).
Pleasenotethat Mercedes me connect is aMercedes-Benz service. In emergencies, alwayscallthe national emergency servicesfirst usingthestandard national emergency service phonenumbers. In emergencies,you can also usetheMercedes-Benz emergency call system(page 321).
Observethe conditions of usefor Mercedes meconnect andother services. These can beobtained inthe Mercedes me portal: https://me.secure.mercedes-benz.com
Callingthe Mercedes-Benz Customer Centerusing the multimedia system
Requirements:RYou haveaccesstoa GSM network.
RThe contract partner's GSM network cover‐age isavailable intherespectiveregion.
RThe ignition is switched on sothatvehicledata can be transferred automatically.
Multimedia system:
PhoneªContacts
CallMercedes me connect.The call is made.
Then,you can select a service and be con‐nectedtoa specialist atthe Mercedes-BenzCustomer Center.
Making a call viatheoverhead control panel
Requirements:RYou haveaccesstoa GSM network.
RThe contract partner's GSM network cover‐age isavailable intherespectiveregion.
RThe ignition is switched on sothatvehicledata can be transferred automatically.
1Service call button (me button)
2SOS button cover
3SOS button
Tomake a service call:press button1.
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Tomake an emergency call:press SOSbutton cover2brieflytoopen.
Press and hold SOS button3for at leastone second.
If a service call is active, an emergency call canstill be triggered. This has priorityover allotheractive calls.
Service calls are only possible if a mobile phonenetwork isavailable.
Information aboutthe service call usingthemebuttonA calltothe Mercedes-Benz Customer Centerhas been initiated viathe me button intheover‐head control panel orthe multimedia system.
Intheevent of a breakdown,you willget sup‐port:
RAqualified Mercedes-Benztechnician pro‐vides breakdown assistance on site and/orthevehicle will betowedtothe nearestauthorized Mercedes-Benz Center.
You may bechargedforthese services.
You canfind information onthefollowingtopics:
RActivation of Mercedes me connect
ROperatingthevehicle
RNearest authorized Mercedes-Benz Center
ROther products and services from Mercedes-Benz
Data is transferred duringthe connectiontotheMercedes-Benz Customer Center(page 321).
Information on Mercedes me connect acci‐dent managementThe Mercedes me connect accident manage‐ment is anextension ofthe Mercedes-Benzemergency call system (page 321).
An emergency call is madetothe Mercedes-Benz emergency call center after an accident:
RAvoice connection is madetoa contact per‐son atthe Mercedes-Benz emergency callcenter.
RIf necessary,the contact person attheMercedes-Benz emergency call centerfor‐
wardsthe calltoMercedes me connect acci‐dent management.
Forwardingthe call is not possible in allcountries.
RIf necessary,thevehicle will betowedtoanauthorized Mercedes-Benz Center.
Arranging a service appointment viaMercedes me connectIfyou haveactivatedthe maintenance manage‐ment service,relevantvehicle data is transferredautomaticallytothe Mercedes-Benz CustomerCenter.You willthenreceiveindividualrecom‐mendationsregardingthe maintenance ofyourvehicle.
Regardless of whetheryou haveconsentedtothe maintenance management service,the multi‐media systemremindsyou after a certainamount of timethat a service is due. A promptappears asking ifyouwould liketomake anappointment.
Toarrange a service appointment:selectCall.Afteryour agreementthevehicle data is sentand a Mercedes-Benz Customer Center
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employee deals withyour appointment. Theinformation isthen senttoyour desiredservice outlet.
This service outlet willthen contactyouwithin24hours.
Ifyou selectLaterafterthe service messageappears,the message is hidden andreap‐pears after a certain period of time.
Transferred data during a service call
Observethe conditions of usefor Mercedes meconnect andother services. These can beobtained inthe Mercedes me portal: https://me.secure.mercedes-benz.com
Whenyou make a service call via Mercedes meconnect, data will be transmitted.
Thefollowing data is transmitted if a service callis made via Mercedes me connect:
RVehicle identification number
RReasonforthe initiation ofthe call
Mercedes-Benz emergency call system
Information onthe Mercedes-Benz emer‐gency call systemYourvehicle is equipped withthe Mercedes-Benzemergency call system ("eCall"). Thisfeature canhelp savelives intheevent of an accident. eCallin nowayreplaces assistance provided fromdialing911.
The Mercedes-Benz emergency call system isavailablefor at leasttenyearsstarting fromthemanufacturing date.
Mercedes-Benz eCall only functions in areaswhere mobile phone coverageisavailable fromthe wireless service providers. Insufficient net‐workcoveragefromthe wireless service provid‐ers mayresult in an emergency call not beingtransmitted.
eCall is astandardfeature inyour Mercedes-Benzvehicle. In ordertofunction as intended,the systemrelies onthe transmission of datadetailed inthe "Mercedes-Benz emergency callsystem data transmission" sectionthatfollows(page 323).
Todisable eCall, a customer must visit anauthorized Mercedes-Benz Service departmenttodeactivatethevehicle's communication mod‐ule.
Deactivation ofthis module preventstheactivation of any and all Mercedes me con‐nect services. After the deactivation ofeCall, automatic emergency call and manualemergency call will not beavailable.
The ignition must be switched on before an auto‐matic emergency call can be made.
eCall is activated atthefactory.
eCall can be deactivatedbyan authorizedMercedes-Benz dealer. Please notethat intheeventownership ofthevehicle is trans‐ferredtoanotherowner in its deactivatedstate, eCall willremain deactivated unlessthe newowner visits an authorizedMercedes-Benz dealershiptoreactivatethesystem.
Overview ofthe Mercedes-Benz emergencycall systemeCall can helptoreducethe time between anaccident andthe arrival of emergency services
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atthe site ofthe accident. It helps locate anaccident site in placesthat are difficulttoaccess. However,even if avehicle is equippedwith eCall,this does not meanthe system is ON.As such, eCall does notreplace dialing911 intheevent of an accident.
The emergency call can be made automatically(page 322) or manually (page 322).Only make emergency calls ifyou orothers arein need ofrescue.
Only make emergency calls ifyou orothers arein need ofrescue. Do not make an emergencycall intheevent of a breakdown or a similar sit‐uation.
Displays inthe media display:SOS READY: eCallavailable
SOS NOT READY:the ignition is not on or eCallis notavailable.
During an active emergency call,Sappearsinthe display.
You canfind more information ontheregionalavailability of eCall system at: http://www.mercedes-benz.com/connect_ecall.
Ifthere is a malfunction inthe emergencycall system (e.g. a malfunction withthespeaker, microphone, airbag, SOS button), acorresponding message appearsinthe mul‐tifunction display ofthe instrument cluster.
Triggering an automatic emergency call
RequirementsRThe ignition is switched on.
RThestarter battery is sufficientlycharged.
Ifrestraint systems such as airbags or Emer‐gencyTensioning Devices havebeen activatedafter an accident,the Mercedes-Benz emer‐gency call system may automatically initiate anemergency call.
The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
The SOS button intheoverhead control panelflashes untilthe emergency call isfinished.
It is not possibletoimmediately end an auto‐matic emergency call.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
Dialthe local emergency number onyourmobile phone.
If an emergency call has been initiated:
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center operator.
RBased onthe call,the operator decideswhether it is necessarytocallrescueteamsand/orthe policetothe accident site.
RIf novehicle occupant answers, an ambu‐lance is senttothevehicle immediately.
Triggering a manual emergency callPress and holdthe SOS button intheover‐head control panelfor at leastone second.
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The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center service provider.
ROnthe basis ofthe call,the service providerdecides whether it is necessarytocallres‐cueteams and/orthe policetothe accidentsite.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
Dialthe local emergency number onyourmobile phone.
Ending an unintentional emergency call
Selectvonthe multifunctionsteeringwheel. Depress buttonfor several seconds.
Data transfer ofthe Mercedes-Benz emer‐gency call system
Intheevent of an automatic or manual emer‐gency callthefollowing data is transmitted,forexample:
RVehicle's GPS position data
RGPS position data ontheroute (afew300feet(hundred meters) beforethe inci‐dent)
RDirection of travel
RVehicle identification number
RVehicle drive type
RNumber of people determinedtobe inthevehicle
RWhether Mercedes me connect isavailableor not
RWhetherthe emergency callwas initiatedmanually or automatically
RTime ofthe accident
RLanguage setting onthe multimedia system
Data transmitted isvehicle information.For anyquestions aboutthe collection, use and sharingofthe eCall system data, please contact MBU‐SA's Customer Assistance Center at 800-FOR-MERC.
For Canada, please contact MBC's CustomerAssistance Center at 1-800-387-000.
Customerrequestsfor covered informationshould be submitted viathe samechannels.
For accident clarification purposes,thefollowingmeasures can betaken uptoan hour aftertheemergency call has been initiated:
RThe currentvehicle position can be called up
RAvoice connectiontothevehicle occupantscan be established
Multimedia system323

Online and Internet functions
Internet connection
Information on connectingtothe Internet
\nWARNINGRisk of distraction from infor‐mation systems and communicationsequipment
Ifyou operate information and communica‐tion equipment integrated inthevehiclewhen driving,you will be distracted fromthetraffic situation. This could also causeyoutolose control ofthevehicle.
Only operatethis equipment whenthetraffic situation permits.
Ifyou cannot be sure ofthis,stopthevehicle whilst paying attentiontoroadand traffic conditions and operatetheequipment withthevehiclestationary.
You must observethe legalrequirementsforthecountry in whichyou are currently driving whenoperatingthe multimedia system.
\nWARNINGRisk of distraction from oper‐ating mobile communication equipmentwhilethevehicle is in motion
Ifyou operate mobile communication equip‐ment when driving,you will be distractedfromthe traffic situation. This could alsocauseyoutolose control ofthevehicle.
Only operatethis equipment whenthevehicle isstationary.
You must observethe legalrequirementsforthecountry in whichyou are currently driving whenoperating mobile communication equipment inthevehicle.The Internet functions can only be usedtoa limi‐ted degree whilst driving.
Function ofthe communication moduleOnvehicles with a built-in communication mod‐ule,the Internet connection is established via anintegrated SIM card.
Touse Internetaccess viathe communicationmodulethefollowing conditions must be met:
RThevehicle is equipped with a permanentlyinstalled communication module.
RMercedes me connect is active andreadyforoperation.
RMercedes me connect is activatedfor Inter‐net access.
RCountry dependent: datavolume viaMercedes me connect isavailable.
Ifthe datavolume limit isreached,theavailabil‐ity of Mercedes me connect services is limited.The datavolume must be purchased viaMercedes me connect.
Contact an authorized Mercedes-Benz Cen‐tertofind out whether it is possibletopur‐chase datavolume inyour country.
Establishing an Internet connectionMultimedia system:
Connect
Forexample, selectzBrowser.
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The multimedia system usually establishesthe Internet connection automatically.Ifthemultimedia system is not connectedtotheInternet,the Internet connection is estab‐lished when an Internet application is used.
Theavailability ofweb browsers is country-dependent.
Connectionstatus
Connectionstatusoverview
1Display ofexisting connection
Displayingthe connectionstatusMultimedia system:
SystemöConnectivity
SelectInternet Status.
Inthe case of a connection viathe communi‐cation modulethefollowingstatus informa‐tion is shown:
RType of network
RStatus online/offline
Mercedes-Benz Apps
Calling up Mercedes-Benz Apps
Requirements:RTheregistrationforthe use of Mercedes-Benz Apps has been completed.
RThegeneralterms and conditions havebeenconfirmed.
Multimedia system:
Connect

Web browser
Calling up aweb page
\nWARNINGRisk of distraction from infor‐mation systems and communicationsequipment
Ifyou operate information and communica‐tion equipment integrated inthevehiclewhen driving,you will be distracted fromthetraffic situation. This could also causeyoutolose control ofthevehicle.
Only operatethis equipment whenthetraffic situation permits.
Ifyou cannot be sure ofthis,stopthevehicle whilst paying attentiontoroadand traffic conditions and operatetheequipment withthevehiclestationary.
You must observethe legalrequirementsforthecountry in whichyou are currently driving whenoperatingthe multimedia system.
Multimedia system:
ConnectzBrowserzEnter URL
Enter aweb address.
The function is country-dependent.
Tofinishthe entry and call uptheweb‐site:selectT.
Showing/hidingtheweb browser menuIfyou call up awebsitebyselecting a link,forexample,theweb browser menu is hidden.
Toshow/hide:pressthe8button.
Theweb browser supports video playback.
Nowebsites or videos are displayed whilethevehicle is in motion.
Web browseroverview
1URL entry
2Bookmarks
3Web page, back
4Web page,forwards
5Options
6Closesthe browser
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Calling upweb browser optionsMultimedia system:
ConnectzBrowserZOptions
Thefollowing functions areavailable:
RRefresh Page/Cancel
RZoom
RBrowser Settings
RDelete Browser Data
Select an option.
Makethe desiredchangestothe settings.
Calling uptheweb browser settingsMultimedia system:
ConnectzBrowserZOptionsBrowser Settings
Thefollowing functions areavailable:
RBlock Pop-Ups
RActivate Javascript
RAllow Cookies
Activatesor deactivateSthe function.
Deleting browser dataMultimedia system:
ConnectzBrowserZOptionsDelete Browser Data
Thefollowing options areavailable:
RAll
RCache
RCookies
REntered URLs
RForm Data
Select an option.
SelectYes.
Managing bookmarksMultimedia system:
ConnectzBrowserßBookmarks
Selecting a bookmark
Select an entry.
Creating a bookmark
SelectAdd New Bookmark.
Enter a URL and a name.
Select¡.
Editing a bookmark
Highlight a bookmark.
Selectp.
SelectEdit.
Enter a URL and a name.
Select¡.
Deleting a bookmark
Highlight a bookmark.
Selectp.
SelectDelete.
SelectYes.
Closing the browserMultimedia system:
ConnectzBrowser
SelectåClose Browser.
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Internetradio
Calling up Internetradio
Requirements:RThe Internetradio service is activated.
RThe datavolume isavailable.
Depending onthe country, datavolume mayneedtobe purchased.
RAfastInternet connectionfor data transmis‐sion free of interference.
The services are country-dependent.
For more information, consult an authorizedMercedes-Benz Center.
Multimedia system:
RadioÞRadio Source
SelectTuneIn Radio.The Internetradio display appears. The laststation setstarts playing.
The connectionquality depends onthe localmobile phonereception.
Internetradiooverview
1Internetradio provider
2Selected category
3Display (if connectedtoprivate useraccount)
4Data transferrate
5Currentstation isstored as afavorite
6Additional information onthe currentstation
Selecting and connecting Internetradiosta‐tionsMultimedia system:
RadioÞRadio SourceTuneIn Radio