service indicator MERCEDES-BENZ C CLASS 2019 Owners Manual

Symbols........................................................5
Ataglance....................................................6Cockpit ........................................................... 6Warning and indicator lamps ........................10Overhead control panel ................................14Door control panel and seat adjustment .......16Emergencies and breakdowns ......................18
Digital Operator's Manual.........................20Calling upthe Digital Operator's Manual ...... 20
General notes.............................................21Protectingthe environment ..........................21Genuine Mercedes-Benz parts ......................21Operator's Manual ........................................22Service andvehicle operation ......................23Operating safety ...........................................24Declaration of conformityfor wirelessvehicle components .....................................25Diagnostics connection ................................ 25Qualified specialistworkshop ....................... 26Correct use ofthevehicle ............................26
Problems withyourvehicle ...........................27Reporting safety defects ...............................27LimitedWarranty ..........................................27QR codeforrescue card ...............................28Datastorage .................................................28Copyright ......................................................31
Occupant safety.........................................33Restraint system ...........................................33Seat belts ..................................................... 36Airbags ......................................................... 40
PRE-SAFE®system .......................................47Safely transportingchildren inthevehi‐cle ................................................................48Notes on pets inthevehicle .........................62
Opening and closing..................................64SmartKey......................................................64Doors............................................................ 69Trunk ............................................................73Roller sun blinds ...........................................78Side windows............................................... 80Sliding sunroof ............................................. 83Anti-theft protection .....................................88
Seats andstowing.....................................90Notes onthe correct driver's seat posi‐tion ............................................................... 90Seats ............................................................91Steering wheel ............................................100Easy entry andexitfeature .........................101Operatingthe memory function ..................102Stowage areas ............................................104Cup holder ..................................................11 5Ashtrayand cigarettelighter .......................116Sockets .......................................................11 8Wirelesscharging ofthe mobile phoneand connection withtheexterior antenna ...11 9Installing/removingthefloor mats .............120
Light and visibility...................................12 2Exterior lighting ..........................................12 2Interior lighting ...........................................127Changing bulbs (onlyforvehicles withhalogen headlamps) ....................................12 8Windshield wiper and windshieldwashersystem ........................................................13 2Mirrors........................................................13 4Operatingthe sun visors .............................137
2Contents

Overview of climate control systems
Notes on climate control
An interior airfilter must always be used sothatthe air conditioning system, pollution level moni‐toring andthe airfiltering functionworkcor‐rectly. Makesurethatthefilter is installed cor‐rectly andthefilter housing inthe engine com‐partment is closed correctly usingthe cap andalways tightly sealed when in operation. Usefil‐tersrecommended and approvedbyMercedes-Benz. Always haveserviceworkcarried out at aqualified specialistworkshop.
Overview ofthe control panelfor dual-zoneautomatic climate control
The indicator lamps onthe buttons indicatethatthe corresponding function is activated.
1

Ifthe indicator/warning lamps inthe instrumentcluster do not light up at lowtemperatures, it isverylikelythatthe discharged battery has fro‐zen. Inthis caseyou may neither jump-startthevehicle norchargethe battery.
The service life of a batterythat has beenthawed may be dramatically shortened. Thestartingcharacteristics may be impaired, espe‐cially at lowtemperatures.
It isrecommendedthatyou haveathawed bat‐terychecked at aqualified specialistworkshop.
AllvehiclesPlug-inhybrid:observethe notes inthe Supple‐ment. Otherwise,you mayfailtorecognize dan‐gers.
NOTEDamagecausedbynumerous orextended attemptstostartthe engine
Numerous orextended attemptstostarttheengine may damagethe catalytic converterduetonon-combusted fuel.
Avoid numerous andextended attemptstostartthe engine.
Observethefollowing points duringstartingassistance and whenchargingthe battery:
ROnly use undamaged jumper cables/charg‐ing cables with a sufficient cross-section andinsulatedterminal clamps.
RNon-insulated parts oftheterminal clampsmust not come into contact withother metalparts whilethe jumper cable/charging cableis connectedtothe battery/jump-startcon‐nection point.
RThe jumper cable/charging cable must notcome into contact withany parts which maymovewhenthe engine isrunning.
RAlways make surethat neitheryou northebattery is electrostaticallycharged.
RKeepawayfromfireand openflames.
RDo not leanoverthe battery.
Observethe additionalfollowing points whenchargingthe battery:
ROnly use batterychargerstested andapprovedfor Mercedes-Benz.
RReadthe batterycharger's operating instruc‐tions beforechargingthe battery.
Observethe additionalfollowing points duringstarting assistance:
RStarting assistance may only be providedusing batteries with a nominalvoltage of12V.
RThevehicles must nottouch.
RGasoline engine:Onlyacceptstarting assis‐tance ifthe engine andexhaust system arecold.
Starting assistance andchargingthe12 Vbattery
Requirements:RThevehicle is secured withthe electric park‐ing brake.
RAutomatic transmission:The transmissionis in position].
RThe ignition and all electrical consumers areswitched off.
RThe hood is open.
Breakdown assistance37 9

Display messagesPossible causes/consequences andPPSolutions
\nWARNINGRisk of skidding if ESP®is malfunctioning
If ESP®is malfunctioning, ESP®cannot carryoutvehiclestabilization. In addition,other driving safety systemsare switched off.
Drive on carefully.
HaveESP®checked at aqualified specialistworkshop.
Drive on carefully.
Visit aqualified specialistworkshop immediately.
u
Left Side Curtain AirbagMalfunction ServiceRequired(Example)
*The corresponding window curtain airbag is malfunctioning (page 34).
\nWARNINGRisk of injuryorfatal injury duetomalfunctions inthe window airbag
Ifthe window airbag is malfunctioning, it might be triggered unintentionally or might not be triggered at all intheevent of an accident withhigh deceleration.
Havethe window airbagchecked andrepaired immediately at aqualified specialistworkshop.
Visit aqualified specialistworkshop immediately.
Front Passenger AirbagEnabled See Operator'sManual
*The front passenger airbag and knee airbags are enabled duringthe journey:
Reven when achild, a small adult or an objectweighing lessthanthe systemweightthreshold is located onthefront passenger seat
Displaymessages andwarning/indicator lamps443

Display messagesPossible causes/consequences andPPSolutions
\nWARNINGRisk of injuryorfatal injury duetoa disabled front passenger airbag
Ifthe front passenger airbag is disabled,the front passenger airbag will not be deployed intheevent of an acci‐dent and cannotperformits intended protective function.
A person inthe front passenger seat couldthen,forexample, come into contact with thevehicle's interior,especially ifthe person is sittingtoo closetothe cockpit.
Make sure, bothbefore and duringthe journey,thatthestatus ofthe front passenger airbag is correct.
Pullover andstopthevehicle safely as soon as possible, paying attentiontoroad and traffic conditions.
Checkthestatus ofthe automatic front passenger airbag shutoff (page44).
If necessary,consult aqualified specialistworkshop immediately.
Active Brake Assist Func-tions Limited See Opera-tor's Manual
*Vehicles with Driving AssistancePackage:Active Brake Assistwith cross-traffic function, EvasiveSteering
Assist or PRE‑SAFE®PLUS is malfunctioning.
Vehicles without Driving AssistancePackage:Active Brake Assistis malfunctioning.
Visit aqualified specialistworkshop.
PRE-SAFE Inoperative SeeOperator's Manual
*PRE‑SAFE®functions are malfunctioning.
Visit aqualified specialistworkshop.
Mercedes me connectServices Limited See Oper-ator's Manual
*Service limited.
Atleast one ofthe main functions ofthe Mercedes me connect system is malfunctioning.
Display messages andwarning/indicator lamps445

Display messagesPossible causes/consequences andPPSolutions
Observethe notes onthe diagnostics connection (page 25).
Visit aqualified specialistworkshop.
S
Inoperative
*At least one main function ofthe Mercedes me connect system or ofthe SOS emergency call system is malfunc‐tioning.
Visit aqualified specialistworkshop.
u
Front Left MalfunctionService Required(Example)
*The correspondingrestraint system isfaulty (page 34).
\nWARNINGRisk of injuryorfatal injury duetoa malfunction intherestraint system
Iftherestraint system is malfunctioning,restraint system components may be triggered unintentionally ormight not be triggered at all intheevent of an accident. This may affectthe EmergencyTensioning Device orairbag,forexample.
Havetherestraint systemchecked andrepaired immediately at aqualified specialistworkshop.
Detection of arestraint system malfunction:
RTheurestraint systemwarning lamp does not light up whenthe ignition is switched on.
RTheurestraint systemwarning lamp lights up continuously orrepeatedly during a journey.
Visit aqualified specialistworkshop immediately.
446Displaymessages andwarning/indicator lamps

Display messagesPossible causes/consequences andPPSolutions
Active Brake Assist Func-tions Currently Limited SeeOperator's Manual
*Vehicles withthe Driving AssistancePackage:Active Brake Assistwith cross-traffic function, EvasiveSteering
Assist or PRE‑SAFE®PLUS aretemporarily unavailable or only partiallyavailable.
Vehicles withoutthe Driving Assistance package:Active Brake Assististemporarily unavailable.
The ambient conditions are outsidethe system limits (page175).
Drive on.As soon asthe ambient conditions are withinthe system limits,the system will becomeavailable again.
Ifthe display message does not disappear,stopthevehicle while paying attentiontoroad and traffic conditionsandrestartthe engine.
u
SRS Malfunction ServiceRequired
*Therestraint system isfaulty (page 34).
\nWARNINGRisk of injuryorfatal injury duetoa malfunction intherestraint system
Iftherestraint system is malfunctioning,restraint system components may be triggered unintentionally ormight not be triggered at all intheevent of an accident. This may affectthe EmergencyTensioning Device orairbag,forexample.
Havetherestraint systemchecked andrepaired immediately at aqualified specialistworkshop.
Detection of arestraint system malfunction:
RTheurestraint systemwarning lamp does not light up whenthe ignition is switched on.
RTheurestraint systemwarning lamp lights up continuously orrepeatedly during a journey.Visit aqualified specialistworkshop immediately.
Displaymessages andwarning/indicator lamps447

Display messagesPossible causes/consequences andPPSolutions
Transmission MalfunctionStop
Pullover andstopthevehicle safely as soon as possible, paying attentiontoroad and traffic conditions.
Switchthe transmissiontoposition].
Consult aqualified specialistworkshop.
N Permanently Active Riskof Rolling Away
*Whilethevehicle isrolling or whileyou are driving,the transmission has been shiftedtoposition\\.
Depressthe brake pedaltostop and, whenthevehicle isstationary,shiftthe transmissiontoposition].
Tocontinueyour journey,shiftthe transmissiontoposition[or^.
Stop Vehicle Leave EngineRunning Wait TransmissionCooling
*The transmission isoverheating. Pullingawaymay betemporarily impaired or not possible.
Pullover andstopthevehicle safely as soon as possible, paying attentiontoroad and traffic conditions. Do notcontinue driving under any circumstances.
Leavethe enginerunning.
Wait untilthe display message disappears before pullingaway.
To Deselect P or N,Depress Brake and StartEngine
*You haveattemptedtoshiftthe transmission out of position]or\\into another transmission position.
Depressthe brake pedal.
Startthe engine.
Apply Brake to Shift from'P'
*You haveattemptedtoshiftthe transmission out of position]and into another transmission position.
Depressthe brake pedal.
Service Required Do NotShift Gears Visit Dealer
*The transmission is malfunctioning. The transmission position can no longer be shifted.
464Display messages andwarning/indicator lamps

Display messagesPossible causes/consequences andPPSolutions
Whenthe transmission is in position[, consult aqualified specialistworkshop and do notchangethe trans‐mission position.
For allother transmission positions, parkthevehicle safely.
Consult aqualified specialistworkshop or breakdown service.
Reversing Not PossibleService Required
*The transmission is malfunctioning.Reversegear can no longer be engaged.
Visit aqualified specialistworkshop.
Only Shift to 'P' when Vehi-cle is Stationary
*The transmission can only be shiftedtoposition]whenthevehicle isstationary.
Driver's Door Open &Transmission Not in P Riskof Vehicle Rolling Away
*The driver's door is not fully closed andthe transmission is in position^,\\or[.
Shiftthe transmissiontoposition]whenyou parkthevehicle.
To Engage Transmiss. Posi-tion R First Depress theBrake
*You havetriedtoswitchtotransmission position^.
Depressthe brake pedal.
Shiftthe transmissiontoposition^.
Auxiliary Battery Malfunc-tion
*The auxiliarybatteryforthe transmission is no longer beingcharged.
Visit aqualified specialistworkshop.
Untilthen, manually setthe transmissiontoposition]beforeyou switchoffthe engine.
Before leavingthevehicle, applythe electric parking brake.
Display messages andwarning/indicator lamps465

Warning/indicator lampPossible causes/consequences andPPSolutions
Intheevent of afireinthe engine compartment,keepthe hood closed and callthefireservice.
Pullover andstopthevehicle safely and switch offthe engine, paying attentiontoroad and traffic conditions. Donot continue driving under any circumstances.
Observethe messages onthe multifunction display.
Ifthe coolanttemperature display is atthe lower end ofthetemperature scale:
Consult aqualified specialistworkshop.
or
Exitthevehicle andkeep a safe distance from it untilthe engine has cooled down.
Checkthe coolant level (page 357).
Make surethatthe air supplytotheradiator is not obstructed.
Avoiding high loads onthe engine, drivetothe nearestqualified specialistworkshop. In doing so, ensurethatthecoolanttemperature displayremains belowthered area.
Display messages andwarning/indicator lamps489