MERCEDES-BENZ C-CLASS SALOON 2022 Owners Manual

%
To ensure secure operation, only use FAT32
or e
xFAT formatted USB storage devices.
% The Nle size and t
herefore the duration of sin-
gle recording is limited by the limitations of
the USB Oash drive format. So FAT32 format-
ted USB Oash drives do not allow Nles larger
than 4 GB, for example.
When the Nle size is reached, the recording
stops and you receive a notiNcation.
% The following functions are available in the
Galler
y app:
= Switching write protection on or oM
= Deleting video Nles Selecting a USB device for a video recording with
t
he dashcam Requirements:
= A

t least one USB device is connected with the
multimedia system .
Multimedia system: 4 © 5
Apps 5
Dashcam 
Select the USB symbol. 
Select the USB device.
% When USB devices contain multiple partitions,
r
ecorded video Nles are not always displayed
in the recording list.
Mercedes-Benz recommends that you use
USB devices with one partition. Starting or stopping video recording with the
dashcam Requirements:
= F

or recording and saving a video Nle: a USB
device is connected with the multimedia sys-
tem.
= The vehicle is switched on.
Multimedia system: 4 © 5
Apps 5
Dashcam 
If several USB devices are connected with the
multimedia sy

stem, select a USB device
( page 348).
If no USB device is selected, a selection is
made automatically when recording starts. 
To select a recording mode: select Loop
recording or Individual recording .
Loop recording r

ecords several short video
Nles. When the memory is full, recording is
continued automatically. In doing so, other
Nles will be overwritten starting with the oldest
Nle.
Individual recording stops recording when the
memory limit is reached. An individual record-
ing is automatically protected against being
overwritten. 
To start: select Start recording.
The lengt
h of the recording is shown. The Do
not remove the storage medium during
recording. Before removing the storage
medium, eject it first. message appears. The
video Nle is stored on the USB device. 
To end: select End recording .
% In some countries, geo-coordinates (longitude
and latitude) ar

e shown in the video image.
For technical reasons, the geo-coordinates
may show greater inaccuracies. 348
MBUX multimedia system

A report may appear in the following cases:
= Individual recording : t
he memory is full or
there are only a few minutes recording time
available. The video recording stops or will be
stopped imminently.
Change the USB device or delete a video Nle.
= The camera is not functional, the Camera
unavailable message appears.
Have the camera checked in a Mercedes-Benz
service centre.
= If the country border indication has been
switched on.
= If an outdoor recording is started with the
camera app during a dashcam recording, the
dashcam recording pauses and resumes auto-
matically aser the camera recording is Nn-
ished. A notiNcation to this eMect is displayed. Telephone
Telephony
Notes on telephony
&
WARNING Risk of dis
traction from operat-
ing integrated communication equipment
while the vehicle is in motion
If you operate communication equipment inte-
g
rated in the vehicle when driving, you could
be distracted from the traPc situation. This
could also cause you to lose control of the
vehicle. 
Only operate this equipment when the
tr

aPc situation permits. 
If you cannot be sure of this, stop the
v
ehicle whilst paying attention to road
and traPc conditions and operate the
equipment with the vehicle stationary. &
WARNING Risk of accident fr
om operating
mobile communication equipment while
the vehicle is in motion
Mobile communication devices distract the
dr
iver from the traPc situation. This can also
cause the driver to lose control of the vehicle. 
As a driver, only operate mobile commu-
nication de

vices when the vehicle is sta-
tionary. 
As a vehicle occupant, use mobile com-
munication de

vices only in the designa-
ted area, e.g. in the rear passenger com-
partment. You must observe the legal requirements for the
countr

y in which you are currently driving when
operating mobile communication equipment in
the vehicle. &
WARNING Risk of injur
y due to objects
being stowed incorrectly
If objects in the vehicle interior are stowed
incor
rectly, they can slide or be thrown around MBUX multimedia system
349

and hit vehicle occupants. In addition, cup
holder
s, open stowage spaces and mobile
phone receptacles cannot always retain all
objects within.
There is a risk of injury, particularly in the
event of sudden braking or a sudden change
in direction. 
Always stow objects so that they cannot
be t
hrown around in such situations. 
Always make sure that objects do not
pr

otrude from stowage spaces, luggage
nets or stowage nets. 
Close the lockable stowage spaces
bef
ore starting a journey. 
Always stow and secure heavy, hard,
point
ed, sharp-edged, fragile or bulky
objects in the boot/load compartment. Observe the additional information on stowing
mobile communications de

vices correctly:
= Loading the vehicle ( page 121)
Bluetooth n
connection: The menu view and the available functions in the
t

elephone menu are in part dependent on the
Bluetooth n
proNle of the connected mobile
phone. If the mobile phone supports all the fol-
lowing Bluetooth n
proNles, the full range of fea-
tures is available:
= PBAP (Phone Book Access ProNle)
- The contacts on the mobile phone are
shown automatically on the multimedia
system.
= MAP (Message Access ProNle)
- The mobile phone message functions can
be used on the multimedia system.
= HFP (hands-free proNle)
- Wireless telephony is available on the mul-
timedia system.
= SAP (SIM Access ProNle)
- The car telephone has access to the SIM
card data and dials into the mobile phone
network via the exterior aerial.
Irrespective of this, Bluetooth n
audio functionality
can by used with any mobile radio unit. For information on the range of functions of the
mobile r adio unit to be connected, see the manu-
facturer's operating instructions.
Network connection:
The following cases can lead to the call being dis-
connected while the vehicle is in motion:
= You switch into a transmission/reception sta-
tion, in which no communication channel is
free.
= The SIM card used is not compatible with the
network available
= A mobile phone with "Twincard" is logged into
the network with the second SIM card at the
same time
The multimedia system supports calls in HD
Voice n
for improved speech quality. A require-
ment for this is that the mobile phone and the
mobile phone network provider of the person you
are calling support HD Voice n
.
Depending on the quality of the connection, the
voice quality may Ouctuate.350
MBUX multimedia system

Further information can be obtained from a
Mer cedes-Benz service centre or at: https://
www.mercedes-benz.com/connect Telephone menu overview 1
Bluetooth n
de
vice name of the currently con-
nected mobile phone/of the mobile phone
2 Bluetooth n
de
vice name of the currently con-
nected mobile phone/of the mobile phone
(two phone mode)
3 Signal strength of the mobile phone network
4 Battery status of the connected mobile phone 5
Options
6 Messages
7 Calls up my devices
8 Numerical pad
9 Starts contact search
Telephony operating modes overview
Depending on y
our equipment, the following tel-
ephony operating modes are available:
= A mobile phone is connected to the multime-
dia system via Bluetooth n
.
= Two mobile phones are connected with the
multimedia system via Bluetooth n
(two phone
mode).
- You can use all the functions of the multi-
media system with both mobile phones.
Connecting a mobile phone
Requirements: = Bluetooth n
is activated on the mobile phone
(see the manufacturer's operating instruc-
tions). MBUX multimedia system
351

=
Blue toothn
is activated on the multimedia sys-
tem.
Multimedia system: 4 © 5
Phone 5
= 5
Devices
5 My devices
Searching for a mobile phone 
Select Connect new device.
Connecting a mobile phone 
Select a mobile phone.
A code is displa

yed in the multimedia system
and on the mobile phone. 
If both codes match, conNr
m the code on the
mobile phone.
Functions in the telephony menu
In t
he telephony menu you have the following
functions, for example:
= Making calls, e.g.:
- 3 Accepting a call
- L End call
- Answering a call with a message -
J Conference
- A

ccepting or rejecting a waiting call
= Managing contacts, e.g.:
- Downloading mobile phone contacts
- Managing the format of a contact's name
- Deleting favourites
= Receiving and sending messages, e.g.:
- Using the read-aloud function
- Dictating a new message Mercedes me app
Mercedes me calls
Making a call via the overhead control panel
% Mercedes me calls are not possible in every
countr
y. Find out at a Mercedes-Benz service
centre if these functions are available in your
country. 1
me button for service or information calls
2 SOS button cover
3 SOS button (emergency call system)
Making a Mercedes me call 
Press me button 1. 352
MBUX multimedia system

Making an emergency call

To open the cover of SOS button 2 , pr ess it
brieOy. 
Press and hold SOS button 3 f
or at least one
second.
If a Mercedes me call is active, an emergency call
can s
till be triggered. This has priority over all
other active calls.
Information about the Mercedes me call using the
me button
A call to the Mercedes-Benz Customer Centre has
been initiated via the me button in the overhead
control panel or the multimedia system
(  page 352).
Using the voice dialogue system you access the
desired service:
= Accident and Breakdown Management
= Mercedes-Benz Customer Centre for general
information about the vehicle
You can Nnd information on the following topics:
= Activation of Mercedes me connect
= Operating the vehicle =
N
earest Mercedes-Benz service centre
= Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre ( page 355).
Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements: = Access to a GSM network is available.
= The contract partner's GSM network coverage
is available in the respective region.
= The vehicle must be switched on so that vehi-
cle data can be transferred automatically.
Multimedia system: 4 © 5
Phone 5

=
The collision de tection service with thes notiN-
cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away pro-
tection is primed on a locked vehicle, you will
receive a notiNcation in the multimedia system
when you switch the vehicle on.
Find out at a Mercedes-Benz service centre if this
functions is available in your country.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a
few seconds.
% The availability of collision detection depends
on t
he vehicle.
Aser q
uitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Centre. 
Select Call .
= Aser y

our agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle data is transferred automatically
(  pag

e 357).
= The Mercedes-Benz Customer Centre
takes your call and organises the break-
down and accident assistance.
You may be charged for these services.
% Depending on the severity of the accident, an
aut

omatic emergency call can be initiated.
This has priority over all other active calls
(  page 363).
% In addition, if the Mercedes me connect
ser

vice "Telediagnostics" is active, a similar
prompt can appear aser a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.
% If you answer the prompt for support from the
Mer
cedes-Benz Customer Centre with Call
later, the message will be hidden and appear
again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either be conNr
med
or declined. Aser being
declined, this will not be shown again.
Arranging a service appointment via a Mercedes
me call
If y

ou have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you aser a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment. 
To arrange a service appointment: select Call.
Aser y

our agreement, the vehicle data is
transferred and the Mercedes-Benz customer
centre takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to conNrm the appoint-
ment and if necessary consult about the
details. 354
MBUX multimedia system

%
If you select Call later aser t he service mes-
sage appears, the message is hidden and
reappears at a later time.
Giving consent to data transfer during a Mercedes
me call
R

equirements:
= There is an active Mercedes me call via the
multimedia system or the me button in the
overhead control panel (  page 352).
% The prompt to conNr
m data transfer does not
appear in all countries.
If the Accident and Breakdown Management serv-
ices ar
e not activated on Mercedes me, the Do
you want to transfer your vehicle data and the
vehicle's position to the Mercedes-Benz Cus-
tomer Centre to improve the processing of your
request" message is shown.
% The exact phrase may diMer depending on t
he
multimedia system installed. 
Select Yes .
= The r

elevant vehicle data is sent automati-
cally (  page 355). or 
Select No and conNr
m.
= Only call control data is transmitted
(  page 355).
More information on Mercedes me: https://
www
.mercedes.me
Data transferred during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an ePcient service.
The following requirements must be fulNlled for
the transfer of the data:
= The vehicle is switched on.
= The required data transfer technology is sup-
ported by the mobile phone network provider.
= The quality of the mobile connection is suP-
cient.
Multi-stage transfer depends on the following fac-
tors:
= Reason for the initiation of the call
= The available mobile phone transmission tech-
nology. =
The activ
ated Mercedes me connect services.
= The service selected in the voice control sys-
tem.
% A prompt for consent to the data transfer only
occur
s if the corresponding Mercedes me
connect service is not activated.
% The scope of the data transmitted depends on
t

he vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Data transfer if Mercedes me connect services
ar
e not activated
If no Mercedes me connect services are activated
and the data protection prompt has been con-
Nrmed the following data is transmitted:
= Vehicle identiNcation number
= Time of the call
= Reason for the initiation of the call
= ConNrmation of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system MBUX multimedia system
355

=
T elephone number of the communication plat-
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted: = Current mileage and maintenance data
If a call is made aser automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
= Current mileage and maintenance data
= Current vehicle location
If Accident and Breakdown Management is called
via the voice control system and no service has
been activated, but the data protection query has
been conNrmed, the following data can also be
called up from the vehicle by the Mercedes-Benz
Customer Centre:
= Current vehicle location
If the data protection prompt has been rejected,
the following data is transmitted to enable targe-
ted advice and an ePcient service:
= Reason for the initiation of the call =
R ejection of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
Data transfer if Mercedes me connect services
are activated
Only if the respective service is activated will
additional incident-speciNc data be transmitted in
the second stage to enable an optimal service.
An overview of the data transferred is contained
in the data protection information for the
Mercedes me connect services. You can Nnd
these in your Mercedes me user account.
Data processing
The data transmitted within the scope of the call
is deleted from the processing system aser the
call is Nnished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speciNc data is processed and stored
in the Mercedes-Benz Customer Centre and, if
required to process the incident, forwarded to the service partner authorised by the Mercedes-Benz
Cus tomer Centre. Take note of the data protec-
tion information on the Mercedes me Internet
page https://www.mercedes.me or in the recor-
ded message immediately aser calling the
Mercedes-Benz Customer Centre.
% The recorded message is not available in
e
very country. Mercedes me connect
Information on Mercedes me connect
%
Mercedes me connect or individual Mercedes
me connect ser
vices are not available in every
country. Find out at a Mercedes-Benz service
centre if these functions are available in your
country.
Mercedes me connect consists of multiple serv-
ices. 356
MBUX multimedia system

You can use the following services via the multi-
media sy
stem and the overhead control panel, for
example:
= Accident and Breakdown Management (me
button or situation-dependent display in the
multimedia system)
= Mercedes-Benz Emergency Call System (auto-
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call centre are available to you around the
clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
(  page 352).
You can also call the Mercedes-Benz Customer
Centre using the multimedia system
(  page 353).
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, Nrst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the Mercedes-Benz emergency call system
(
 pag
e 363).
Please note the Mercedes me connect terms of
use and the data protection information for
Mercedes me connect. You can Nnd these in your
Mercedes me user account.
Information on Mercedes me connect Accident
and Breakdown Management
% Accident and Breakdown Management is not
a

vailable in every country. Contact a
Mercedes-Benz service centre to Nnd out
whether this function is available in your coun-
try.
The Accident and Breakdown Management can
include t
he following functions:
= Supplement to the Mercedes-Benz emergency
call system (  page 363)
If necessary, the contact person at the
Mercedes-Benz emergency call centre for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries. =
Br
eakdown assistance by a technician on
location and/or the towing away of the vehicle
to the nearest Mercedes-Benz service centre
You may be charged for these services.
= Addition to the emergency guide aser auto-
matic accident or breakdown detection
( page 353)
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal
support by the Mercedes-Benz Customer
Centre and the authorised service partner or
breakdown assistance.
= Addition to the Mercedes me connect service
Telediagnostics
With the Telediagnostics function, speciNc
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes-
Benz Customer Centre for further help. This MBUX multimedia system
357