ignition MERCEDES-BENZ CLA 2016 Workshop Manual

Display messages
Possible causes/consequences and P Solutions
Front Passenger
Airbag Disabled
See Operator' s Man ‐
ual The front-passenger air bag and front-passenger knee bag are
deactivated during th e journey, although:R
an adult
or R
a person of th e correspondin g stature is on th e front-passenger
seat
If additional forces are applied to th e seat , th e system may inter-
pre t th e occupant's weight as lowe r than it actually is.
G WARNIN G
The front-passenger fron t air bag and fron t passenger knee bag
may no t be triggered in th e event of an accident.
There is an increase d ris k of injury.X
Pull ove r and stop th e vehicl e safely as soo n as possible, payin g
attention to roa d and traffic conditions.X
Secur e th e vehicl e against rollin g away ( Y
page 169).X
Switc h th e ignition off. X
Hav e th e occupant get out of th e vehicle.X
Kee p th e seat unoccupied , close th e front-passenger doo r and
switch on th e ignition .X
Observ e th e PASSENGER AI R BA G indicato r lamp s in th e center
console and th e multifunction display and chec k th e following :
Seat unoccupied and ignition switched on :R
a self-diagnosi s is carrie d out . The PASSENGER AI R BA G OF F
and PASSENGER AI R BA G ON indicato r lamp s mus t ligh t up
simultaneousl y fo r approximately six s econdsR
th e PASSENGER AI R BA G OF F indicato r lamp mus t then ligh t
up and remain lit after th e self-diagnosis. If th e indicato r lamp
is on , OCS (Occupant Classification System) has disabled th e
front-passenger fron t air bag and front-passenger knee bag
( Y
page 51) R
th e Front Passenger Air Bag Enable d See Opera‐
tor's Manual or Front Passenger Air Bag Disabled
See Operator' s Manual display message s mus t no t be
shown in th e multifunction displayX
Wait fo r a period of at leas t 60 seconds until th e necessar y sys-
te m checks hav e been completed.X
Mak e sur e that th e display message s do no t appea r in th e mul-
tifunction display.
If these condition s are fulfilled , th e front-passenger seat can be
occupied again . Whether th e PASSENGER AI R BA G OF F or ONDisplay messages 23 7
On-board computer and displays Z

Display messages
Possible causes/consequences and P Solutions
indicato r lamp remain s lit or goe s out depend s on how OCS clas-
sifies th e occupant .
If th e condition s are no t fulfilled , th e system is no t operating cor-
rectly. X
Visit a qualified specialist workshop immediately.
Fo r further information about th e Occupant Classification System,
see ( Y
page 51) .
Front Passenger
Airbag Enable d See
Operator' s Manual The front-passenger air bag and front-passenger knee bag are
enabled during th e journey, eve n though :R
a child, a small adult or an objec t weighin g less than th e sys-
tem' s weight threshold is locate d on th e front-passenger seat
or R
th e front-passenger seat is unoccupied
The system may detec t objects or forces applying additional
weight on th e seat .
G WARNIN G
The front-passenger fron t air bag and front-passenger knee bag
may be triggered unintentionally.
There is an increase d ris k of injury.X
Pull ove r and stop th e vehicl e safely as soo n as possible, payin g
attention to roa d and traffic conditions.X
Secur e th e vehicl e against rollin g away ( Y
page 169).X
Switc h th e ignition off. X
Ope n th e front-passenger door. X
Remove th e child and th e child restrain t system from th e front-
passenger seat .X
Mak e sur e that there are no objects on th e seat addin g to th e
weight .
The system may otherwise detec t th e additional weight and
interpret th e seat occupant's weight as greate r than it actually
is. X
Kee p th e seat unoccupied , close th e front-passenger doo r and
switch on th e ignition .X
Observ e th e PASSENGER AI R BA G indicato r lamp s in th e ce nter
console and th e multifunction display and chec k th e following :238
Display messages
On-board computer and displays

Display messages
Possible causes/consequences and P Solutions
Seat unoccupied and ignition switched on :R
a self-diagnosi s is carrie d out . The PASSENGER AI R BA G OF F
and PASSENGER AI R BA G ON indicato r lamp s mus t ligh t up
simultaneousl y fo r approximately six secondsR
th e PASSENGER AI R BA G OF F indicato r lamp mus t then ligh t
up and remain lit after th e self-diagnosis. If th e indicato r lamp
is on , OCS has deactivated th e front-passenger fron t air bag
and front-passenger knee bag ( Y
page 51 )R
th e Front Passenger Air Bag Enable d See Opera‐
tor's Manual or Front Passenger Air Bag Disabled
See Operator' s Manual display message s mus t no t be
shown in th e multifunction displayX
Wait fo r a period of at leas t 60 seconds until th e necessar y sys-
te m checks hav e been completed.X
Mak e sur e that th e display message s do no t appea r in th e mul-
tifunction display.
If these condition s are fulfilled , th e front-passenger seat can be
occupied again . Whether th e PASSENGER AI R BA G OF F or ON
indicato r lamp remain s lit or goe s out depend s on how OCS clas-
sifies th e occupant .
If th e condition s are no t fulfilled , th e system is no t operating cor-
rectly. X
Visit a qualified specialist workshop immediately.
Fo r further information about th e Occupant Classification System,
see ( Y
page 51).
Lights
i Vehicles wit h LE D bulbs in th e ligh t clusters :
The display message fo r th e correspondin g lamp only appears when all of th e LEDs in th e
lamp hav e failed. Display messages 23 9
On-board computer and displays Z

A display message appears, asking
whether navigation should be started. X
Select Yes by turning 3 or sliding 1
the controller and confirm with 7 .
The system calculates the route and sub-
sequently starts the route guidance with
the address entered.
If you select No the address can be stored in
the address book.
If you have sent more than one destination
address, each individual destination must
be confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you own multiple Mercedes-Benz vehicles
with mbrace and activated mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remote opening You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlock-
ing may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
The vehicle remote unlocking feature is avail-
able if the relevant mobile phone network is
available and a data connection is possible. X
Contact the following service hotlines:
Mercedes-Benz Customer Assistance Cen-
ter at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
You will be asked for your password. X
Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center. Alternatively, the vehicle can be opened via: R
the Internet, under the "Owners Online"
section R
the telephone application (e .g . for iPhone ®
,
Android)
To do this, you will need your identification
number and password.
Vehicle remote closing The vehicle remote-closing feature can be
used when you have forgotten to lock the
vehicle and you are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, remote closing may
be delayed by 15 to 60 minutes. After 30 days
the vehicle can no longer be locked remotely.
The vehicle remote closing feature is availa-
ble if the relevant mobile phone network is
available and a data connection is possible. X
Contact the following service hotlines:
Mercedes-Benz Customer Assistance Cen-
ter at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the Doors
Locked Remotely message appears in the
multifunction display.
Alternatively, the vehicle can be locked via: R
the Internet, under the "Owners Online"
section R
the telephone application (e .g . for iPhone ®
,
Android)
To do this, you will need your identification
number and password. Features 287
Stowage and features Z

Stolen vehicle recovery service If your vehicle has been stolen: X
Notify the police.
The police will issue a numbered incident
report. X
This number will be forwarded to the
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen-
ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified.
Vehicle Health Check With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of
assistance is required. You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center or a recovery vehicle
is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center.
The Roadside Assistance Connected
message appears in the display. If the Vehicle
Health Check can be started, the Request
for Vehicle Diagnostics Received
Start vehicle diagnostics? message
appears in the display. X
Press the Yes button to confirm the mes-
sage. X
When the Vehicle Diagnostics
Please Start Ignition message
appears: turn the SmartKey to position 2 in
the ignition lock ( Y
page 147). X
If the Please follow the instruc‐
tions received by phone and move
your vehicle to a safe position.
message appears: please follow the
instructions received by phone and move
your vehicle to a safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the
Vehicle
Diagnostics Active message.
If you select Cancel , the Vehicle Health
Check is canceled completely.
When the check is complete, the Sending
vehicle diagnostics data. (Voice
connection may be interrupted dur‐
ing data transfer) message appears. The
vehicle data can now be sent. X
Press the OK button to confirm the mes-
sage.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐
ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted
at a later time by another means, e.g. by e-
mail or phone.
Another function of the Vehicle Health Check
is the transfer of service data to the Customer
Assistance Center. If a service is due, the dis-
play shows a message to this effect together
with information about any special offers at
your workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com.288
Features
Stowage and features

Useful information
i This Operator's Manual describes all
models and all standard and optional equip-
ment of your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
i Read the information on qualified special-
ist workshops ( Y
page 25).
Engine compartment
Hood
Important safety notes
G WARNING
If the hood is unlatched, it may open up when
the vehicle is in motion and block your view.
There is a risk of an accident.
Never unlatch the hood while driving. Before
every trip, ensure that the hood is locked.
G WARNING
When opening and closing the hood, it may
suddenly fall into the closed position. There is
a risk of injury to persons within range of
movement of the hood.
Open and close the hood only when no one is
within its range of movement.
G WARNING
Opening the hood when the engine is over-
heated or when there is a fire in the engine
compartment could expose you to hot gases
or other service products. There is a risk of
injury.
Let an overheated engine cool down before
opening the hood. If there is a fire in the
engine compartment, keep the hood closed
and contact the fire department. G WARNING
The engine compartment contains moving
components. Certain components, such as
the radiator fan, may continue to run or start
again suddenly when the ignition is off. There
is a risk of injury.
If you need to do any work inside the engine
compartment: R
switch off the ignition R
never reach into the area where there is a
risk of danger from moving components,
such as the fan rotation area R
remove jewelry and watches R
keep items of clothing and hair, for exam-
ple, away from moving parts
G WARNING
The ignition system and the fuel injection sys-
tem work under high voltage. If you touch
components which are under voltage, you
could get an electric shock. There is a risk of
injury.
Never touch components of the ignition sys-
tem or fuel injection system when the ignition
is switched on.
Opening the hood
G WARNING
Certain components in the engine compart-
ment, such as the engine, radiator and parts
of the exhaust system, can become very hot.
Working in the engine compartment poses a
risk of injury.
Where possible, let the engine cool down and
touch only the components described in the
following.
G WARNING
When the hood is open and the windshield
wipers are set in motion, you can be injured by
the wiper linkage. There is a risk of injury.
Always switch off the windshield wipers and
the ignition before opening the hood.296
Engine compartment
Maintenance and care

Displaying service messages X
Switc h on th e ignition .X
Press th e Y or e butto n to selec t th e
Serv.
menu.X
Press th e c or d butto n to selec t th e
ASSYST PLU S
submen u and confirm by
pressing th e v button.
The servic e due dat e appears in th e multi-
function display.
Information about Service
Resetting th e ASSYS T PLUS service
interva l display
! If th e ASSYST PLU S servic e interval dis -
play has been inadvertentl y reset , this set -
ting can be correcte d at a qualified special-
ist workshop .
Hav e servic e wor k carrie d out as described
in th e Maintenance Booklet . Thi s may oth-
erwise lead to increase d wear and damage
to th e major assemblies or th e vehicle.
A qualified specialis t workshop , e.g. an
authorized Mercedes-Ben z Center, will reset
th e ASSYST PLU S servic e interval display
after th e servic e wor k has been carrie d out .
You can also obtain further information on
maintenance work, fo r example.
Specia l service requirement s
The specifie d maintenance interval take s only
th e normal operation of th e vehicle into
account. Under arduous operatin g condition s
or increase d load on th e vehicle, mainte -
nance wor k mus t be carrie d out more fre-
quently, fo r example:R
regular city drivin g wit h frequent intermedi-
at e stops R
if th e vehicle is primarily used to trave l
short distances R
use in mountainous terrain or on poo r road
surfaces R
if th e engin e is ofte n lef t idlin g fo r lon g peri-
ods
Under these or similar conditions, have, fo r
example, th e air filter, engin e oil and oil filte r
replaced or changed more frequently. Under
arduous operatin g conditions, th e tires mus t
be checke d more often. Further information
can be obtained at a qualified specialist work-
shop, e.g. an authorized Mercedes-Ben z Cen -
ter.
Drivin g abroadAn extensive Mercedes-Ben z Servic e networ k
is also available in other countries. You can
obtain further information from any author -
ized Mercedes-Ben z Center.
Car e
General notes
H Environmental not e
Dispose of empty packagin g and cleanin g
cloths in an environmentally responsible man -
ner.
! Fo r cleanin g your vehicle, do no t use any
of th e following : R
dry, rough or har d cloths R
abrasiv e cleanin g agents R
solvents R
cleanin g agents containin g solvents
Do no t scrub .
Do no t touch th e surfaces or protective
films wit h har d objects , e.g. a rin g or ic e
scraper. You could otherwise scratch or
damage th e surfaces and protective film.
! Do no t par k th e vehicle fo r an extended
period straight after cleanin g it , particularly
after havin g cleaned th e wheels wit h whee l
cleaner. Wheel cleaners could caus e
increase d corrosion of th e brake discs and
brake pads/linings. Fo r this reason , youCare 301
Maintenance and care Z

Matte finish care
! Never polish the vehicle or the light alloy
wheels. Polishing causes the finish to
shine.
! The following may cause the paint to
become shiny and thus reduce the matte
effect: R
strong rubbing of the paintwork with
unsuitable materials R
frequent use of automatic car washes R
washing the vehicle in direct sunlight
! Never use paint cleaner, buffing or pol-
ishing products, or gloss preserver, e.g.
wax. These products are only suitable for
high-gloss surfaces. Their use on vehicles
with matte finish leads to considerable sur-
face damage (shiny, spotted areas).
Always have paintwork repairs carried out
at a qualified specialist workshop.
! Do not use wash programs with a hot wax
treatment under any circumstances.
Observe these notes if your vehicle has a
clear matte finish. This will help you to avoid
damage to the paintwork due to incorrect
treatment.
These notes also apply to light alloy wheels
with a clear matte finish.
The vehicle should preferably be washed by
hand using a soft sponge, car shampoo and
plenty of water.
Use only insect remover and car shampoo
from the range of approved Mercedes-Benz
care products.
Cleaning the vehicle parts
Cleaning the wheels
G WARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior damage
to the tires or chassis components. Compo- nents damaged in this way may fail unexpect-
edly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately.
! Do not use acidic wheel cleaning products
to remove brake dust. This could damage
wheel bolts and brake components.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after clean-
ing. Braking heats the brake discs and the
brake pads/linings, thus drying them. The
vehicle can then be parked.
Cleaning the windows
G WARNING
You could become trapped by the windshield
wipers if they start moving while cleaning the
windshield or wiper blades. There is a risk of
injury.
Always switch off the windshield wipers and
the ignition before cleaning the windshield or
wiper blades.
! Only fold the windshield wipers away from
the windshield when vertical. Otherwise,
you will damage the hood.
! Do not use dry cloths, abrasive products,
solvents or cleaning agents containing sol-
vents to clean the inside of the windows. Do
not touch the insides of the windows with
hard objects, e.g. an ice scraper or ring.
There is otherwise a risk of damaging the
windows.
! Clean the water drainage channels of the
windshield and the rear window at regular
intervals. Deposits such as leaves, petals
and pollen may under certain circumstan-304
Care
Maintenance and care

ces prevent water from draining away. This
can lead to corrosion damage and damage
to electronic components. X
Clean the inside and outside of the win-
dows with a damp cloth and a cleaning
product that is recommended and
approved by Mercedes-Benz.
Cleaning wiper blades
G WARNING
You could become trapped by the windshield
wipers if they start moving while cleaning the
windshield or wiper blades. There is a risk of
injury.
Always switch off the windshield wipers and
the ignition before cleaning the windshield or
wiper blades.
! Only fold the windshield wipers away from
the windshield when vertical. Otherwise,
you will damage the hood.
! Do not pull the wiper blade. Otherwise,
the wiper blade could be damaged.
! Do not clean wiper blades too often and
do not rub them too hard. Otherwise, the
graphite coating could be damaged. This
could cause wiper noise.
! Hold the wiper arm securely when folding
back. The windshield could be damaged if
the wiper arm smacks against it suddenly. X
Fold the windshield wiper arms away from
the windshield. X
Carefully clean the wiper blades with a
damp cloth. X
Fold the windshield wiper arms back again
before switching on the ignition.
Cleaning the exterior lighting
! Only use cleaning agents or cleaning
cloths which are suitable for plastic light
lenses. Unsuitable cleaning agents or
cleaning cloths could scratch or damage
the plastic light lenses. X
Clean the plastic lenses of the exterior
lights with a wet sponge and a mild cleaning
agent, e.g. Mercedes-Benz car shampoo or
cleaning cloths.
Cleaning the mirror turn signals
! Only use cleaning agents or cleaning
cloths that are suitable for plastic lenses.
Unsuitable cleaning agents or cleaning
cloths could scratch or damage the plastic
lenses of the mirror turn signals. X
Clean the plastic lenses of the mirror turn
signals in the exterior mirror housing using
a wet sponge and mild cleaning agent, e.g.
Mercedes-Benz car shampoo or cleaning
cloths.
Cleaning the sensors
! If you clean the sensors with a power
washer, make sure that you keep a dis-
tance of at least 11.8 in (30 cm) between
the vehicle and the power washer nozzle.
Information about the correct distance is
available from the equipment manufac-
turer.
X
Clean sensors C of the driving systems
with water, car shampoo and a soft cloth. Care 305
Maintenance and care Z

Cleaning the rear view camera
! Do not clean the camera lens and the area
around the rear view camera with a power
washer. X
Make sure that the vehicle is stationary and
that the SmartKey is in position 2 in the
ignition lock. X
Opening the camera cover for cleaning with
Audio 20 or COMAND; see the separate
operating instructions. X
To clean the rear view camera: use clear
water and a soft cloth to clean camera
lens C .
Cleaning the exhaust pipes
G WARNING
The exhaust tail pipe and tail pipe trim can
become very hot. If you come into contact
with these parts of the vehicle, you could burn
yourself. There is a risk of injury.
Always be particularly careful around the
exhaust tail pipe and the tail pipe trim. Allow
these components to cool down before touch-
ing them.
! Do not clean the exhaust pipe with acid-
based cleaning agents, such as bathroom
cleaner or wheel cleaner.
! Mercedes-AMG vehicles with black
exhaust pipes: the black-chrome tailpipe
finishers should not be polished with a
chrome polish. They will otherwise lose
their black sheen. For optimal care, the
faceplates should be rubbed with a lightly oiled cloth after every car wash. Commer-
cially available engine and care oils are
suitable for this.
For heavier soiling, you can apply a fine
paintwork polish with a microfiber cloth.
Remove the excess polish residue after pol-
ishing.
Impurities combined with the effects of road
grit and corrosive environmental factors may
cause flash rust to form on the surface. You
can restore the original shine of the exhaust
pipe by cleaning it regularly, especially in win-
ter and after washing. X
Clean the exhaust pipe with a care product
tested and approved by Mercedes-Benz.
Interior care
Cleaning the display
! For cleaning, do not use any of the fol-
lowing: R
alcohol-based thinner or gasoline R
abrasive cleaning agents R
commercially-available household clean-
ing agents
These may damage the display surface. Do
not put pressure on the display surface
when cleaning. This could lead to irrepara-
ble damage to the display. X
Before cleaning the display, make sure that
it is switched off and has cooled down. X
Clean the display surface using a commer-
cially available microfiber cloth and
TFT/LCD display cleaner. X
Dry the display surface using a dry micro-
fiber cloth.
Cleaning the plastic trim
G WARNING
Care products and cleaning agents containing
solvents cause surfaces in the cockpit to
become porous. As a result, plastic parts may306
Care
Maintenance and care