display MERCEDES-BENZ CLK-CLASS 2002 Owners Manual

183 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index If the indicator lamp in the Roadside Assistance
button• is illuminated continuously and there was
no voice connection to the Response Center established,
then the Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “ROADSIDE
ASSISTANCE – CALL FAILED” appears in the
multifunction display.
Roadside Assistance calls can be terminated using the
ìbutton on the multifunction steering wheel.
Information button ¡
Located below the center armrest cover is the
Information button¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Customer Assistance Center. The button will flash
while the call is in progress. The message “INFO –
CONNECTING CALL” will appear in the multifunction
display. When the connection is established, the
message “INFO – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).A voice connection between the Customer Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the
multifunction display. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products and services is
ava i l ab le to yo u .
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).
Notes:
The indicator lamp in the Information button¡
remains illuminated in red for approx. 10 seconds
during the system self-check after turning electronic
key in starter switch to position 2 (together with the
SOS button and the Roadside Assistance button•).
See system self-check on page 179 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Information button¡ is
illuminated continuously and there was no voice
connection to the Response Center established, then the
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184 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Tele Aid system could not initiate an Information call
(e.g. the relevant cellular phone network is not
available). The message “INFO – CALL FAILED” appears
in the multifunction display.
Information calls can be terminated using the
ìbutton on the multifunction steering wheel.
Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Center and
have the system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada) as soon as possible.Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside Assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
customer information is not available, the operator may
need to retransmit. During this time you will hear a
beep and voice contact will be interrupted. Voice contact
will resume once the retransmission is completed. Once
a call is concluded, a beep will be heard and the
appropriate indicator lamp will stop flashing. The
COMAND system operation will resume (only vehicles
with COMAND).
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185 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Customer Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp in the respective button flashes until
the call is concluded. Calls can only be terminated by a
Response Center or Customer Assistance Center
representative except Roadside Assistance and
Information calls, which can also be terminated by
pressing ìbutton on the multifunction steering
wheel.When a Tele Aid call has been initiated, the audio
system or the COMAND system audio (only vehicles
with COMAND) is muted and the selected mode (radio,
tape or CD) pauses. The optional cellular phone (if
installed) switches off. If you must use this phone, the
vehicle must be parked. Disconnect the coiled cord and
place the call. The COMAND navigation system (if
engaged) will continue to run. The display in the
instrument cluster is available for use and spoken
commands are only available by pressing the RPT
button on the COMAND unit. A pop-up window will
appear in the COMAND display to indicate that a Tele
Aid call is in progress.
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186 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and the reserve key is not
handy, contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and press trunk lock for
minimum of 20 seconds until the SOS button is
flashing. The message “EMERGENCY CALL – CALL
CONNECTED” appears in the multifunction display.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.Notes:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will flash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in the multifunction display to indicate receipt of the
door unlock command.
Once the vehicle is unlocked, a Response Center
specialist will attempt to establish voice contact with the
vehicle occupants.
If the trunk lock was pressed for more than 20 seconds
before door unlock authorization was received by the
Response Center, you must wait 15 minutes before
pressing trunk lock again.
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187 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Stolen vehicle tracking services
In the event your vehicle was stolen, report the incident
to the police who will issue a numbered incident report.
Pass this number on to the Mercedes-Benz Response
Center.
The Response Center will then attempt to covertly
contact the vehicle’s Tele Aid system. Once the vehicle
is located, the Response Center will contact the local
Law Enforcement and you. The vehicle’s location will
only be provided to Law Enforcement.
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188 Steering lock
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Steering lock
0The electronic key can be withdrawn in this position
only. The steering is locked when the electronic key
is removed from the steering lock. If necessary,
move steering wheel slightly to allow the locking
mechanism to engage. The electronic key can only
be removed with the selector lever in position “P”.
After removing the electronic key or with the
electronic key in steering lock position 0, the
selector lever is locked in position “P”.1Steering is unlocked.
(If necessary, move steering wheel slightly to allow
the electronic key to be turned clockwise to
position 1.) Most electrical consumers can be
operated. For detailed information see respective
subjects.
2Driving position.
Gear selector lever is unlocked.
To move the selector lever out of position “P”, firmly
depress the service brake pedal.
3Starting position.
See page 190 for starting and turning off the engine.
P82.00-2073-26
Wa r n i n g !
When leaving the vehicle, always remove the
electronic key from the steering lock, and lock the
vehicle. Do not leave children unattended in the
vehicle, or with access to an unlocked vehicle.
Unsupervised use of vehicle equipment may cause
an accident and/or serious personal injury.
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189 Steering lock
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
If the electronic key is left in the steering lock position 0
for an extended period of time, it can no longer be
turned in the lock. In this case, remove electronic key
from steering lock and reinsert.
Caution!
To prevent accelerated battery discharge and a possible
dead battery, always remove the electronic key from the
steering lock. Do not leave the electronic key in steering
lock position 0.Notes:
A warning sounds when the driver’s door is opened
while the electronic key is in steering lock position 1
or 0.
If the electronic key cannot be turned in the steering
lock, the vehicle battery may not be sufficiently charged.
See battery on page 270 or jump starting on page 271.
With the engine at idle speed, the charging rate of the
alternator (output) is limited.
It is therefore recommended that you turn off
unnecessary electrical consumers while driving in stop-
and-go traf fic. This precaution helps to avoid draining of
the battery.
Unnecessary strain on the battery and charging system
may be minimized by turning off the following power
consumers, for example: Heated seats, rear window
defroster. In addition, the automatic climate air volume
control should be set to the lowest position.
The steering lock can only be unlocked with the vehicle
battery properly charged and connected.
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190 Starting and turning off the engine
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Starting and turning off the engine
Before starting
Ensure that parking brake is engaged and that selector
lever is in position “P” or “N”. Turn electronic key in
steering lock to position 2.
Starting
Do not depress accelerator.
Briefly turn electronic key in steering lock clockwise to
the stop and release. The starter will engage until the
engine is running.
If engine will not run, and the starting procedure stops,
turn electronic key completely to the left and repeat
starting the engine.
After several unsuccessful attempts, have the system
checked at the nearest authorized Mercedes-Benz
Center.Important!
Due to the installed starter non-repeat feature, the
electronic key must be turned completely to the left
before attempting to start the engine again.
In areas where temperatures frequently drop below -4
°F
(-20
°C) we recommend that an engine block heater be
installed. Your authorized Mercedes-Benz Center will
advise you on this subject.
Note:
Too many unsuccessful starting attempts may discharge
the battery.
Turning off
Turn the electronic key in the steering lock to position 0
to stop the engine.
The electronic key can only be removed with the
selector lever in position “P”.
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191 Automatic transmission
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Automatic transmissionThe automatic transmission selects individual gears
automatically, dependent upon
•Selector lever position
•Program mode selector
•Accelerator position
•Vehicle speed
The gear shifting process is continuously adapted,
dependent on the driving style, the driving situation
and the road characteristics.
Important!
When parking the vehicle or before working on the
vehicle with the engine running, firmly depress the
parking brake pedal and shift the selector lever into “P”.
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192 Automatic transmission
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Driving
The selector lever is automatically locked while in
position “P”. To move the selector lever out of
position “P”, the service brake pedal must be firmly
depressed before the shift lock will release.
Shift selector lever to the desired position only when the
engine is idling normally and the service brake is
applied. Do not release the brake until ready to drive.
The vehicle may otherwise start creeping when the
selector lever is in drive or reverse position.Important!
After selecting any driving position from “N” or “P”,
wait a moment to allow the gear to fully engage before
accelerating, especially when the engine is cold.
Accelerator position
Partial throttle = early upshifting = normal acceleration
Full throttle = later upshifting = rapid acceleration
Kickdown (depressing the accelerator beyond full
throttle) = downshifting to a lower gear = maximum
acceleration. Once the desired speed is attained, ease up
on the accelerator – the transmission shifts up again.
Wa r n i n g !
It is dangerous to shift the selector lever out of “P”
or “N” if the engine speed is higher than idle speed.
If your foot is not firmly on the brake pedal, the
vehicle could accelerate quickly forward or in
reverse. You could lose control of the vehicle and
hit someone or something. Only shift into gear
when the engine is idling normally and when your
right foot is firmly on the brake pedal.
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