ESP MERCEDES-BENZ E CLASS 2019 Owners Manual

Thefollowing system information is transmitted:
RSoftwarerelease ofthe multimedia system
RSystem ID (anonymized)
The transfer ofthis data is usedtooptimize com‐munication betweenthevehicle andthe mobilephone.
Todothis, andtoassign severalvehiclestothemobile phone, avehicle identifier israndomlygenerated.
This has no connectiontothevehicle identifica‐tion number (VIN) and is deleted whenthe multi‐media system isreset (→page 267).
Thefollowing drivingstatus data is transmitted:
RTransmission position engaged
RDistinction between parking,standstill,roll‐ing and driving
RDay/night mode ofthe instrument cluster
The transfer ofthis data is usedtoalter howcontent is displayedtocorrespondtothe drivingsituation.
Thefollowing position data is transmitted:
RCoordinates
RSpeed
RCompass direction
RAcceleration direction
This datais only transferred whilethe navigationsystem is active in ordertoimproveit (e.g. so itcan continue functioning when in a tunnel).
Mercedes me connect
Notes on Mercedes me connect
Mercedes me connect providesthefollowingservices:
RAccident and breakdown management (mebutton)
RConcierge Service (whenthe service is acti‐vated), appointmentrequests or similar (mebutton)
RMercedes-Benz emergency call system (auto‐matic emergency call or SOS button)
The Mercedes-Benz Customer Center andtheMercedes-Benz emergency call center areavaila‐bleforyou aroundthe clock.
The me button andthe SOS button can befoundonthevehicle'soverhead control panel(→page313).
You can also callthe Mercedes-Benz CustomerCenter usingthe multimedia system(→page313).
Pleasenotethat Mercedes me connect is aMercedes-Benz service. In emergencies, alwayscallthe national emergency servicesfirst usingthestandard national emergency service phonenumbers. In emergencies,you can also usetheMercedes-Benz emergency call system(→page315).
Observethe conditions of usefor Mercedes meconnect andother services. These can beobtained inthe Mercedes me portal: https://me.secure.mercedes-benz.com
312Multimedia system

Callingthe Mercedes-Benz Customer Centerusing the multimedia system
Requirements:RYou haveaccesstoa GSM network.
RThe contract partner's GSM network cover‐age isavailable intherespectiveregion.
RThe ignition is switched on sothatvehicledata can be transferred automatically.
Multimedia system:
PhoneªContacts
CallMercedes me connect.The call is made.
Then,you can select a service and be con‐nectedtoa specialist atthe Mercedes-BenzCustomer Center.
Making a call viatheoverhead control panel
Requirements:RYou haveaccesstoa GSM network.
RThe contract partner's GSM network cover‐age isavailable intherespectiveregion.
RThe ignition is switched on sothatvehicledata can be transferred automatically.
1Service call button (me button)
2SOS button cover
3SOS button
Tomake a service call:press button1.
Tomake an emergency call:press SOSbutton cover2brieflytoopen.
Press and hold SOS button3for at leastone second.
If a service call is active, an emergency call canstill be triggered. This has priorityover allotheractive calls.
Service calls are only possible if a mobile phonenetwork isavailable.
Information aboutthe service call usingthemebuttonA calltothe Mercedes-Benz Customer Centerhas been initiated viathe me button intheover‐head control panel orthe multimedia system.
Intheevent of a breakdown,you willget sup‐port:
RAqualified Mercedes-Benztechnician pro‐vides breakdown assistance on site and/orthevehicle will betowedtothe nearestauthorized Mercedes-Benz Center.
You may bechargedforthese services.
Multimedia system313

Ifthere is a malfunction inthe emergencycall system (e.g. a malfunction withthespeaker, microphone, airbag, SOS button), acorresponding message appearsinthe mul‐tifunction display ofthe instrument cluster.
Triggering an automatic emergency call
RequirementsRThe ignition is switched on.
RThestarter battery is sufficientlycharged.
Ifrestraint systems such as airbags or Emer‐gencyTensioning Devices havebeen activatedafter an accident,the Mercedes-Benz emer‐gency call system may automatically initiate anemergency call.
The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
The SOS button intheoverhead control panelflashes untilthe emergency call isfinished.
It is not possibletoimmediately end an auto‐matic emergency call.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
Dialthe local emergency number onyourmobile phone.
If an emergency call has been initiated:
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center operator.
RBased onthe call,the operator decideswhether it is necessarytocallrescueteamsand/orthe policetothe accident site.
RIf novehicle occupant answers, an ambu‐lance is senttothevehicle immediately.
Triggering a manual emergency callPress and holdthe SOS button intheover‐head control panelfor at leastone second.
The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center service provider.
ROnthe basis ofthe call,the service providerdecides whether it is necessarytocallres‐cueteams and/orthe policetothe accidentsite.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
Dialthe local emergency number onyourmobile phone.
316Multimedia system

Connecting USB devices
NOTEDamagecausedbyhightempera‐tures
Hightemperatures can damage USB devices.
Removethe USB device after use andtakeit out ofthevehicle.
The multimedia connection unit isfound inthestowage compartment underthe armrest andhas two USB ports.
Depending onthevehicle's equipment, addi‐tional USB ports can befound inthestowagecompartment ofthe center console and intherear passenger compartment.
Connectthe USB devicetothe USB port.Playable musicfiles are played back only ifthe corresponding media display is activated.
Usethe USB port identifiedby

Activating Bluetooth®audioMultimedia system:
MediaàMedia Sources
SelectáBluetooth Audio.The multimedia system activatesthe connec‐
ted Bluetooth®audio equipment.
Selectingthe media player on the Bluetooth®
audio deviceMultimedia system:
Mediaª
SelecttheBluetooth Audio Playerscategory.If multiple media playersare present onthe
Bluetooth®audio equipment a list appears.
Select a media player.Playbackstarts.
The function is not supportedbyeverymobile phone.
Searchingfor a music track on the Blue‐
tooth®audio deviceMultimedia system:
MediaàMedia SourcesáBlue-
tooth Audio
Selectª.
Select a category.A track listappears.
Select a track.
The function is onlyavailable whenthemobile phone andthe media player selectedonthe mobile phone supportthis function.
Switching Bluetooth®audio equipment viaNFC
Requirements:RObservethe notes on using NFC(→page 301).
RThe Bluetooth®audiooverview is displayed(→page 333).
Lightly pressthe NFC area onthe mobilephone (seethe manufacturer's operatinginstructions).Ifthe mobile phone has already been author‐
ized onthe multimedia system as Bluetooth®
audio equipment, it is now connected.
Ifthe mobile phone is authorized onthe mul‐
timedia system as Bluetooth®audio equip‐mentforthefirst time, it is connected afterconfirmingthe instructionsforthe mobilephone (seethe manufacturer's operatinginstructions).
Disconnecting Bluetooth®audio equipmentMultimedia system:
PhoneáMedia Sources
Selecttheisymbol inthe line ofthemobile phone.The disconnection ofthe mobile phonetakesplace without a confirmation prompt. Themobile phoneremains authorized inthe sys‐tem.
Multimedia system335

SelectMove Highlighted Station.
Select a memorypreset.
Deletingstations:
Highlight a preset entry and navigatetotheleft.
SelectDelete Highlighted Station.
SelectYes.
Tagging music tracks
Multimedia system:
Radio
Ifradiostations providetherelevant information,this function allowsyoutotransfer informationonthe music track currently playingtoan
Apple®device.You canthen purchasethe audio
file fromtheiTunesStore®.
Select♫→ Tag This Song.The track information is saved.
Activating/deactivatingradiotext
Multimedia system:
RadioZOptionsDisplay Radio
Text Information
Activatesor deactivateSthe function.
Satelliteradio
Information onthe satelliteradio
SIRIUS XM®satelliteradio offersmorethan175digital-qualityradiochannels providing100%commercial-free music, sports, newsand enter‐tainment,forexample. SIRIUS XM satelliteradioemploysafleet of high-performance satellitestobroadcast aroundthe clockthroughoutthe USAand Canada. The satelliteradio program isavail‐ablefor a monthlyfee. Information aboutthis
can be obtained from a Sirius XM®Service Cen‐ter and at http://www.siriusxm.com (USA) orhttp://www.siriusxm.ca (Canada).
Sirius, XM and allrelated marksand logosare trademarksof Sirius XMRadio Inc. andits subsidiaries. Allother marks,channel
names and logos arethe property oftheirrespectiveowners. Allrightsreserved.
SatelliteradiorestrictionsSatelliteradio mode may betemporarily unavail‐able or interruptedfor avariety ofreasons.These include environmental ortopographicalconditions beyondthe control of Mercedes-BenzUSA,LLC. Thus, operation at certain locationsmay not be possible.
Registering satelliteradio
Requirements:RSatelliteradio equipment
RRegistration with a satelliteradio provider
RIfregistration is not included when purchas‐ingthe system,your credit card details willberequiredtoactivateyour account
Multimedia system339

ASSYST PLUS service interval display
Function ofthe ASSYST PLUS service intervaldisplay
The ASSYST PLUS service interval display ontheInstrument Display provides information ontheremaining time or distance beforethe nextservice due date.
You can hidethis service message usingtheback button onthe left-hand side ofthesteeringwheel.
Depending on howthevehicle is used,theASSYST PLUS service interval display mayshortenthe service interval, e.g. inthefollowingcases:
RMainly short-distance driving
RWhenthe engine is often leftidlingfor longperiods
RIntheevent of frequent coldstart phases
Mercedes-Benzrecommendsavoiding suchoperating conditions.
You can obtain further information concerningthe servicing ofyourvehicle from aqualified
specialistworkshop, e.g. an authorizedMercedes-Benz Center.
Displayingthe service due date
On-board computer:
Service ASSYST PLUS
The next service due date is displayed.
Toexitthe display:pressthe back buttononthe left-hand side ofthesteering wheel.
Make suretoobservethefollowing furtherrela‐ted subject:
ROperatingthe on-board computer(→page 221).
Information onregular maintenancework
NOTEPrematurewearthroughfailuretoobserveservice due dates
Serviceworkwhich is not carried out attheright time or incompletelycan leadtoincreasedwear and damagetothevehicle.
Always observethe prescribed serviceintervals.
Always havethe prescribed serviceworkcarried out at aqualified specialistworkshop.
Special servicerequirements
The prescribed service interval is based on nor‐mal operation ofthevehicle. Maintenanceworkwill needtobe performed more often ifthevehi‐cle is operated under arduous conditions orincreased loads.
The ASSYST PLUS service interval display is onlyan aid. The driver ofthevehicle bearsresponsi‐bility asregardstowhether maintenanceworkneedstobe performed more oftenthan speci‐fied based onthe actual operating conditionsand/or loads.
Examples of arduous operating conditions:
Rregular city driving with frequent intermedi‐atestops
Rmainly short-distance driving
Maintenance and care347

On-board computer:
Service Engine Oil Level
You will see one ofthefollowing messages inthe multifunction display:
Measuring Engine Oil Level...: measurementofthe oil level is notyet possible.Repeattherequest after a maximum of 30 minutes' driv‐ing.
Engine Oil Level OKandthe bar displayforindicatingthe oil level inthe multifunctiondisplay is green and is between "min" and"max":the oil level is correct.
Engine Oil Level Add 1.0 landthe bar displayfor indicatingthe oil level inthe multifunctiondisplay is orange and is below "min": add1.1 US qt (1 l) of engine oil.
Reduce Engine Oil Levelandthe bar displayfor indicatingthe oil level inthe multifunctiondisplay is orange and is above"max": drainofftheexcess engine oil. Consult aqualifiedspecialistworkshop.
For Engine Oil Level Switch Ignition On:switch onthe ignitiontocheckthe engine oillevel.
Engine Oil Level System Inoperative: sensordefective or not inserted. Consult aqualifiedspecialistworkshop.
Engine Oil Level System Currently Unavail.:closethe hood.
Adding engine oil
\nWARNINGRisk of burns from hot com‐ponent parts inthe engine compartment
Certain components inthe engine compart‐ment can beveryhot, e.g.the engine,theradiator and parts oftheexhaust system.
Allowthe enginetocool down and onlytouch component parts described inthefollowing.
\nWARNINGRisk offireand injury fromengine oil
If engine oil comes into contact withhotcomponent parts inthe engine compart‐ment, it may ignite.
Make surethat no engine oil is spillednexttothefiller opening.
Allowthe enginetocool off andthor‐oughly cleanthe engine oil from compo‐nent parts beforestartingthevehicle.
NOTEEngine damagecausedbyanincorrect oilfilter, incorrect oil or addi‐tives
Do not use engine oils or oilfilterswhich do not correspondtothe specifi‐cationsexplicitly prescribedfortheservice intervals.
Do not alterthe engine oil or oilfilter inordertoachievelongerchange intervalsthan prescribed.
Do not use additives.
352Maintenance and care

Cleaning and careAvoiding paintwork damage
MattefinishROnly use care products approvedfor Mercedes-Benz.RDo not polishthevehicle and alloy wheels.
ROnly use carwashesthat correspondtothe latest engi‐neeringstandards.
RDo not use carwash programs with afinal hotwax treat‐ment.
RDo not use paint cleaners, buffing or polishing products,gloss preservers, e.g.wax.
RAlways havepaintworkrepairs carried out at aqualifiedspecialistworkshop.
Notes on cleaning decorativefoils
Observethe notes on mattefinish care inthechapter "Notes on paintwork/mattefinish paint‐
workcare" (→page357). They also applytomatte decorativefoils.
358Maintenance and care

Tires withrun-flatcharacteristics:
Observethe information andwarningnotes on MOExtended tires (run-flattires).
Intheevent of aflat tire,thefollowing optionsareavailable depending onyourvehicle's equip‐ment:
RVehicles with MOExtended tires:it is pos‐sibletocontinuethe journeyfor a shortperiod of time. Make sureyou observethenotes on MOExtended tires (run-flat tire)(→page 365).
RVehicles with a TIREFIT kit:you canrepairthe tires sothat it is possibletocontinuethejourneyfor a short period of time.Todothis,usethe TIREFIT kit (→page 366).
RVehicles with Mercedes me connect:youcan make a callforRoadside Assistance viatheoverhead control panel inthe case of abreakdown (→page313).
RAllvehicles:changethe wheel(→page 409).
Notes on MOExtended tires (run-flat tire)
\nWARNINGRisk of accident when drivingin emergency mode
When driving in emergency mode,the han‐dlingcharacteristics are impaired. e.g. whencornering, when acceleratingstronglyandwhen braking.
Do notexceedthe permissible maxi‐mum speedfor MOExtended tires.
Avoid any abruptsteering and drivingmaneuvers aswell as drivingoverobstacles (curbs, pot holes, off-road).This applies, in particular,toa loadedvehicle.
Stop driving inthe emergency mode ifyou notice:
Rbanging noise
Rvehicle vibration
Rsmoke which smells likerubber
Rcontinuous ESP®intervention
Rcracksin tire sidewalls
After driving in emergency mode havetherimscheckedbyaqualified special‐istworkshop withregardtotheir furtheruse.
The defective tire must bereplaced ineverycase.
WithMOExtended tires (run-flat tire),you cancontinuetodriveyourvehicleeven ifthere is atotal loss of pressure in one or more tires. How‐ever,the tire affected must not show any clearlyvisible damage.
You canrecognize MOExtended tiresbytheMOExtended marking which appearsonthe sidewall ofthe tire.
Vehicles with tire pressure losswarning sys‐tem:MOExtended tires may only be used in con‐junction withan activated tire pressure losswarning system.
Vehicles with tire pressure monitoring sys‐tem:MOExtended tires may only be used in con‐junction withan activated tire pressure monitor‐ing system.
Breakdown assistance365