maintenance MERCEDES-BENZ E-Class WAGON 2013 W212 Owner's Manual

Welcome to the world of Mercedes-Benz
Before
you first drive off, read this Operator's
Manual carefully and familiarize yourself with
your vehicle. For your own safety and a longer
vehicle life, follow the instructions and
warning notices in this manual. Disregarding
them may lead to damage to the vehicle or
personal injury.
Vehicle damage resulting from the disregard
of the instructions is not covered by the
Mercedes-Benz Limited Warranty.
The equipment or model designation of your
vehicle may differ according to:
R model
R order
R country variant
R availability
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R design
R equipment
R technical features
Therefore, descriptions may vary from those
of your own vehicle.
The following are integral components of the
vehicle:
R Operator's Manual
R Maintenance Booklet
R Equipment-dependent supplements
Keep printed copies of the documents in the
vehicle at all times. If you sell the vehicle,
always pass the documents on to the new
owner.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
2125847881 É212584788
1EËÍ

Index
....................................................... 4Introduction .........................................
22 At a glance
........................................... 29 Safety ...................................................
39 Opening/closing
................................. 77 Seats, steering wheel and mirrors ..
101 Lights and windshield wipers
..........119 Climate control
................................. 137 Driving and parking ..........................
151 On-board computer and displays
....225 Stowage and features ......................
287 Maintenance and care
......................327 Breakdown assistance
.....................341 Wheels and tires ...............................
361 Technical data ...................................
403 Contents
3

ATTENTION ASSIST
Activating/deactivating .................237
Display message ............................ 261
Function/notes ............................. 210
Audio system
see separate operating instructions
Authorized Centers
see Qualified specialist workshop
Authorized Mercedes-Benz Center
see Qualified specialist workshop
Authorized workshops
see Qualified specialist workshop
AUTO lights
Display message ............................ 257
see Lights
Automatic engine start (ECO start/
stop function) .................................... 159
Automatic engine switch-off (ECO
start/stop function) .......................... 158
Automatic headlamp mode ..............121
Automatic transmission Automatic drive program ............... 166
Changing gear ............................... 164
DIRECT SELECT lever .....................162
Display message ............................ 271
Drive program display ....................162
Driving tips .................................... 164
Emergency running mode ..............169
Engaging drive position .................. 163
Engaging neutral ............................ 163
Engaging park position (AMG
vehicles) ........................................ 163
Engaging reverse gear ................... 163
Engaging the park position ............ 162
Kickdown ....................................... 165
Manual drive program ....................167
Overview ........................................ 161
Problem (malfunction) ...................169
Program selector button ................165
Pulling away ................................... 156
Selector lever ................................ 161
Shift ranges ................................... 166
Starting the engine ........................ 155
Steering wheel paddle shifters ...... 166
Transmission position display ........ 161
Transmission position display
(DIRECT SELECT lever) ................... 162
Transmission positions .................. 164Automatic transmission
emergency mode
...............................
169 B
Bag hook ............................................ 296
BAS (Brake Assist System) ................. 67
BAS PLUS (Brake Assist System
PLUS) .................................................... 68
Battery (SmartKey) Checking ..........................................

81
Important safety notes .................... 81
Replacing ......................................... 81
Battery (vehicle)
Charging ........................................ 350
Display message ............................ 259
Important safety notes .................. 348
Jump starting ................................. 352
Blind Spot Assist
Activating/deactivating ................. 237
Display message ............................ 264
Notes/function .............................. 214
see Active Blind Spot Assist
BlueTEC
Adding DEF .................................... 173
BlueTEC (DEF) .................................... 410
Bottle holder ...................................... 306
Box (trunk) ......................................... 299
Brake Assist see BAS (Brake Assist System)
Brake fluid
Display message ............................ 249
Notes ............................................. 412
Brake lamps
Display message ............................ 255
Brakes
ABS .................................................. 67
BAS .................................................. 67
BAS PLUS ........................................ 68
Brake fluid (notes) .........................412
Display message ............................ 247
Driving tips .................................... 180
High-performance brake system .... 181
Important safety notes .................. 180
Maintenance .................................. 181
Parking brake ................................ 176
Warning lamp ................................. 277 Index
5

Trip odometer
Calling up ....................................... 230
Resetting (on-board computer) ...... 232
Trunk
Emergency release .......................... 91
Locking separately ...........................91
Trunk lid
Display message ............................ 272
Opening dimensions ...................... 414
Trunk load (maximum) ...................... 414
Turn signals Changing bulbs (front) ................... 132
Display message ............................ 254
Switching on/off ........................... 124
Type identification plate
see Vehicle identification plate U
Unlocking Emergency unlocking .......................86
From inside the vehicle (central
unlocking button) ............................. 85V
Vanity mirror (in the sun visor) ........

306
Vehicle Data acquisition ............................... 26
Display message ............................ 271
Equipment ....................................... 22
Individual settings ..........................238
Limited Warranty ............................. 26
Loading .......................................... 373
Locking (in an emergency) ............... 86
Locking (SmartKey) .......................... 79
Lowering ........................................ 389
Maintenance .................................... 23
Parking for a long period ................ 177
Pulling away ................................... 156
Raising ........................................... 386
Reporting problems .........................25
Securing from rolling away ............386
Towing away .................................. 354
Transporting .................................. 356
Unlocking (in an emergency) ........... 86
Unlocking (SmartKey) ......................79
Vehicle data ................................... 414Vehicle data .......................................
414
Vehicle dimensions ...........................414
Vehicle emergency locking ................86
Vehicle identification number see VIN


Vehicle identification plate ..............405
Vehicle level AIRMATIC ...................................... 199
Vehicle level (display message) .......261
Vehicle tool kit .................................. 342
Video Operating the DVD ......................... 234
VIN ...................................................... 405 W
Warning and indicator lamps ABS

................................................ 278
Brakes ........................................... 277
Check Engine ................................. 282
Coolant .......................................... 283
Distance warning ........................... 285
DISTRONIC PLUS ........................... 285
ESP ®
.............................................. 279
ESP ®
OFF ....................................... 279
Fuel tank ........................................ 282
Overview .................................. 32, 275
PASSENGER AIR BAG OFF
indicator lamp .................................. 48
Reserve fuel ................................... 282
Seat belt ........................................ 276
SPORT handling mode ................... 280
SRS ................................................ 281
Tire pressure monitor .................... 286
Warranty ............................................ 405
Washer fluid Display message ............................ 273
Wheel bolt tightening torque ...........389
Wheel chock ...................................... 386
Wheels Changing a wheel .......................... 384
Checking ........................................ 363
Cleaning ......................................... 336
Cleaning (warning) .........................385
Emergency spare wheel ................. 398
Important safety notes .................. 362
Interchanging/changing ................384
Mounting a new wheel ................... 38820
Index

Product information
Mercedes-Benz recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for your vehicle.
Mercedes-Benz
tests genuine parts as well as
conversion parts and accessories that have
been specifically approved for your vehicle for
their reliability, safety and suitability. Despite
ongoing market research, Mercedes-Benz is
unable to assess other parts. Therefore,
Mercedes-Benz accepts no responsibility for
the use of such parts in Mercedes-Benz
vehicles. This is also the case, even if they
have been independently or officially
approved. The use of non-approved parts
could affect your vehicle's operating safety.
Genuine Mercedes-Benz parts, approved
conversion parts and accessories are
available from any authorized Mercedes-Benz
Center. Here, you will receive advice about
permissible technical modifications, and the
parts will be professionally installed. Printed Operator's Manual
The
printed Operator's Manual (including any
Supplements) must be observed.
There is no electronic update to the Digital
Operator's Manual. Amendments are only
made to the printed Operator's Manual. Operator's Manual
General notes
Before
you first drive off, read this Operator's
Manual carefully and familiarize yourself with
your vehicle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
this manual. Disregarding them may lead to
damage to the vehicle or personal injury. Vehicle damage resulting from the disregard
of the instructions is not covered by the
Mercedes-Benz Limited Warranty.
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features described.
This also applies to safety-related systems
and

functions. The equipment in your vehicle
may therefore differ from some of the
descriptions or illustrations.
The original purchase agreement lists all
systems installed in your vehicle.
Contact an authorized Mercedes-Benz Center
if you have any questions about equipment or
operation.
The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle. Service and vehicle operation
Service and literature
Your
vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet. Your
authorized Mercedes-Benz Center will
exchange or repair any defective parts
originally installed in the vehicle in
accordance with the terms of the following
warranties:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control Systems Warranty
R State warranty enforcement laws (lemon
laws)22
Introduction

Information for customers in
California
In California, you have the right to exchange
a vehicle or receive a refund of the purchase
or leasing price if Mercedes-Benz USA, LLC
and/or an authorized workshop or
maintenance facility cannot, after several
authorized repairs, rectify considerable
damage
to or malfunctions of the vehicle that
are covered by the contractual warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on
the odometer of the vehicle, whichever
occurs first, a reasonable number of repair
attempts is presumed for a retail buyer or
lessee if one or more of the following occurs:
(1) the serious defect or damage can result in deadly or serious injury to the vehicle
occupants while driving AND this defect
has already been repaired at least twice
AND Mercedes-Benz, LLC has been
informed in writing of the necessity of a
repair.
(2) the defect or damage, though less serious
than (1) above, has already been
repaired at least four times AND
Mercedes-Benz has been informed in
writing of the necessity of a repair.
(3) the vehicle cannot be used for longer than 30 calendar days because of repair
work resulting from this or other serious
defects or damage.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals. Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes

(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send

us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or Introduction
23

Customer Service (Canada) at
1-800-387-0100
.Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service

facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Operating safety
Important safety notes
G
WARNING
Work improperly carried out on electronic
components and associated software could
cause

them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact

an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving. G
WARNING
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole.
If you feel a sudden significant vibration or
ride

disturbance, or you suspect that damage
to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs. Declarations of conformity
Vehicle components which receive
and/or transmit radio waves USA: "The wireless devices of this vehicle
comply with Part 15 of the FCC Rules.
Operation is subject to the following two
conditions: 1) These devices may not cause
harmful interference, and 2) These devices
must accept any interference received,24
Introduction

including interference that may cause
undesired operation. Changes or
modifications not expressly approved by the
party responsible for compliance could void
the user’s authority to operate the
equipment."
Canada:

"The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference,
including interference that may cause
undesired operation of the device." Diagnostics connection
G
WARNING
If you connect equipment to the on-board
diagnostics connection, it can affect the
operation of the vehicle systems. This can
impair the operating safety of your vehicle
while driving. There is a risk of an accident.
Do not connect any equipment to the on-
board diagnostics connection. G
WARNING
Loose equipment or equipment cables which
are connected to the on-board diagnostics
connection can obstruct the area around the
pedals. The equipment or the cables could
come between the pedals in the event of
sudden braking or acceleration. This may
affect the function of the pedals. There is a
risk of an accident.
Do

not attach any equipment or cables in the
driver's footwell.
! If the engine is switched off and
equipment on the diagnostics connection
is used, the starter battery may discharge.
The diagnostics connection is only intended
for the connection of diagnostic equipment at
a qualified specialist workshop.
Connecting equipment to the diagnostics
connection can, for example, lead to emissions monitoring information being
reset. This may lead to the vehicle failing to
meet

the requirements of the next emissions
test during the main inspection. Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required

on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Problems with your vehicle
If
you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue Introduction
25 Z

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible.
Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: ( Y page 25).Overview of climate control systems
Important safety notes
G
WARNING
Observe the settings recommended on the
following pages. The windows could
otherwise

fog up. This could prevent you from
observing the traffic conditions, thereby
causing an accident. G
WARNING
Severe conditions (e.g. strong air pollution)
may require replacement of the filter before
its

scheduled replacement interval. A clogged
filter will reduce the air volume to the interior
and the windows could fog up, impairing
visibility and endangering you and others.
Have a clogged filter replaced as soon as
possible at a qualified specialist workshop.
Climate control regulates the temperature
and the humidity in the vehicle interior and
filters undesirable substances out of the air.
Climate control is only operational when the
engine is running. The system only works
optimally when the side windows and the roof
are closed.
The residual heat function can only be
activated or deactivated with the ignition
switched off (Y page 147). i
Ventilate the vehicle for a brief period
during warm weather, e.g. using the
convenience opening feature ( Y page 94).
This will speed up the cooling process and
the desired vehicle interior temperature
will be reached more quickly.
i The integrated filter can filter out most
particles

of dust, and completely filters out
pollen. A clogged filter reduces the amount
of air supplied to the vehicle interior. For
this reason, you should always observe the
interval for replacing the filter, which is
specified in the Maintenance Booklet.
Since the replacement interval depends on
environmental conditions, e.g. heavy air
pollution, the interval may be shorter than
stated in the Maintenance Booklet.
i It is possible that the residual heat
function may be activated automatically an
hour after the SmartKey is removed. The
vehicle is then ventilated for 30 minutes to
dry the air-conditioning system. 138
Overview of climate control systems
Climate control

Problem Possible causes/consequences and
M SolutionsThe fuel filler flap
cannot be opened. The fuel filler flap is not unlocked.
or
The SmartKey battery is discharged.
X
Unlock the vehicle using the mechanical key ( Y page 80).
X Open the trunk lid or the tailgate.
X Manually unlock the fuel filler flap using the emergency release
(Y page 171). The fuel filler flap is unlocked, but the opening mechanism is
jammed.
X
Consult a qualified specialist workshop. DEF (BlueTEC vehicles only)
Important notes on use To function properly, BlueTEC exhaust gas
aftertreatment must be operated with the
reducing
agent DEF. Adding DEF is one of the
tasks performed during maintenance. Under
normal operating conditions, a tank of DEF
lasts until the next service due date.
When the supply of DEF is almost used up,
the Check Additive See Operator's
Manual message is shown in the
multifunction display.
When the DEF supply drops to a minimum, the
Remaining Starts: 16 message is shown
in the multifunction display.
If the Remaining Starts: 16 message
appears in the multifunction display, you can
start the engine another 16 times. If DEF is
not added, it will then not be possible to
restart the engine. Fill the DEF tank with
about 1 gal (3.8l) of DEF or have the DEF tank
refilled at a qualified specialist workshop.
Use the special DEF refill bottle when filling
between maintenance intervals. Contact an
authorized Mercedes-Benz Center with any
questions or, if necessary, contact Roadside
Assistance ( Y page 23).
If the outside temperature is lower than
12 ‡ ( Ò11) †, damage may occur when adding DEF. If DEF is frozen and there is an
active warning indicator, it may not be
possible to add DEF. Park the vehicle in a
warmer place, e.g. in a garage, until DEF has
become

fluid again. It will then be possible to
add DEF again. Alternatively, have the DEF
tank refilled at a qualified specialist
workshop.
Further information about BlueTEC exhaust
gas aftertreatment and DEF is available at any
authorized Mercedes-Benz Center.
Important notes on topping up G
WARNING
Make sure
R DEF does not come into contact with skin,
eyes, or clothing
R to keep DEF out of the reach of children
If you and/or others have come into contact
with DEF:
R If DEF has gotten into contact with eyes,
flush with plenty of water immediately and
seek medical help.
R Clean

affected skin immediately with plenty
of water.
R If DEF was swallowed, rinse mouth
immediately with plenty of water and drink
plenty of water. Consult a physician. Refueling
173
Driving and parking Z