tailgate MERCEDES-BENZ EQA SUV 2021 Owners Manual

K
K
e
ey
y Ov
Ov
er
ervie
vie w of ke
w of key functions
y functions &
W
W ARNING
ARNING Risk of accident and inju rydue
to leaving children unattended in theve hi-
cle
If ch ildren are leT unattended in theve hicle,
th ey could, in particular:
R open doors, thereby endangering other
persons or road users.
R get out and be struck byoncoming tra1c.
R operate vehicle equipment and become
trapped, forex ample.
In addition, thech ildren could also set the
ve hicle in motion by,fo rex ample:
R releasing the parking brake.
R changing the transmission position.
R starting theve hicle. #
Never lea vechildren unattended in the
ve hicle. #
When leaving theve hicle, alw aysta ke the
ke y with you and lock theve hicle. #
Keep theve hicle key out of there ach of
ch ildren. *
N
NOOTE
TE Damage totheke y caused bymag-
netic /elds #
Keep theke yaw ay from strong magnetic
/elds. Ve
hicle key
1 Locks
2 Indicator lamp 3
Unloc ks
4 Opens/closes theta ilgate
% If indicator lamp 2does not light up aTer
pressing theÜ orß button, the battery
is we ak or possibly dischar ged. Re place the
battery as soon as possible.
Re place theke y battery (/ page 81).
The key loc ksand unloc ksthefo llowing compo-
nents:
R Doors
R Soc ket 0ap
R Tailgate
If th eve hicle is not opened within appr oximately
40 seconds aTer unlocking, it loc ksagain. Anti-
th eT pr otection is primed again.
Do not keep theke yto get her with elect ronic devi-
ces or me tal objects. This can a.ect theke y's
functionalit y. Opening and closing
79 79

Loc
Loc
king t
king t he fr
he front passeng
ont passeng er door and r
er door and r ear doors
ear doors #
Insert a suitable object, e.g. the emer gency
ke y,into opening 1onthe door loc k. #
T
To loc
o loc k t
k the
he leT-hand
leT-hand side of t
side of the v
he vehicle:
ehicle: turn
th e emer gency key anti-clockwise as far as it
will go. #
T
To loc
o loc k t
k the r
he r ight-hand side of t
ight-hand side of t he v
he vehicle:
ehicle: turn
th e emer gency key clockwise as far as it will
go.
If th e loc ked door is then closed, it can no longer
be opened from the outside. Load com
Load com
par
partment
tment Opening t
Opening t
he t
he tailg
ailgate
ate *
N
NOOTE
TE Damage totheta ilgate caused by
obstacles abo vetheve hicle The
tailgate swings rear wa rds and upwards
when it is opened. #
Make sure that there is su1cient space
behind and abo vetheta ilgate. #
Press theto p of the Mercedes star. #
V
Vehicles wit
ehicles wit h HANDS-FREE A
h HANDS-FREE A CCESS:
CCESS:make a
kicking mo vement with your foot below the
bumper (/ page 90). V
V
ehicles wit
ehicles wit h an EASY
h an EASY-PAC
-P AC K t
K tailg
ailg ate
ate #
Pull remo teoperating switch 1until theta il-
ga te opens.
or #
Press and hold thep button on thekey. #
Ifth eta ilgate is unloc ked, press theto p of the
Mercedes star. Opening and closing
87
87

V
V
ehicles wit
ehicles wit h HANDS-FREE A
h HANDS-FREE A CCESS:
CCESS:it is also
possible tostop the closing process bymaking a
kicking mo vement below there ar bumper. #
T
To close t
o close t he t
he tailg
ailgat
ate:
e: pull theta ilgate down-
wa rds slightl y.Re lease it as soon as it begins
to close. #
Swit chon the po wer supply or theve hicle. #
Push remo teoperating switch 1until theta il-
ga te is fully closed. #
Press closing button 1ontheta ilgate. V
V
ehicles wit
ehicles wit h KEYLESS-GO
h KEYLESS-GO #
Press locking button 2ontheta ilgate.
If a key is de tected outside theve hicle, the
ta ilgate will close and theve hicle will be
loc ked. #
Press and hold thep button on thekey.
The key must be in the vicinity of theve hicle.
V
V ehicles wit
ehicles wit h HANDS-FREE A
h HANDS-FREE A CCESS
CCESS #
Make a kicking mo vement with your foot
below the bumper (/ page 90).
A
A ut
ut omatic rev
omatic rever
ersing function f
sing function f or t
or the t
he t ailg
ailgate
ate
The tailgate is equipped with automatic bloc kage
de tection with a reve rsing function. If an obstacle
obstructs theta ilgate during the automatic closing
process, it will automatically open again slightl y.
Au tomatic bloc kage detection with there ve rsing
function is only an aid and is not a substitute for
yo ur attentiveness. #
During the closing process, make sure that no
body parts are in the closing area. Opening and closing
89
89

R
Do not come into contact with the bumper
while making the kicking mo vement.
R Do not car ryout the kicking mo vement too
slo wly.
R The kicking mo vement must be towa rdsthe
ve hicle and back again. 1
Detection range of the sensors
If se veral consecutive kicking mo vements are not
successful, waitte n seconds. Syst
Syst
em limits
em limits
The system may be impai red or may not function
in thefo llowing cases:
R The sensors are dirty, e.g. due toroad salt or
sno w.
R The kicking mo vement is made using a pros-
th etic leg.
The tailgate can open or close unintentionally in
th efo llowing situations:
R A person's arms or legs are moving in the sen-
sor de tection range, e.g. when polishing the
ve hicle or picking up objects.
R Objects are mo ved or placed behind theve hi-
cle, e.g. a charging cable or lug gage.
R Clamping straps, tarp aulins or other co verings
are pulled overth e bumper.
R A pr otective mat with a length reaching over
th e boot sill down into the de tection range of
th e sensors is used.
R The pr otective mat is not secured cor rectl y.
R Workis being done on the trailer hitch, trailers
or rear bicycle rack s. Deacti
vate the function of theke y (/ page 80) or
do not car rytheke y about your person in such
situations. Limiting t
Limiting t
he opening angle of t
he opening angle of t he t
he t ailg
ailgate
ate A
A
ctiv
ctiv ating t
ating t he opening angle limit
he opening angle limit er
er
Yo u can limit the opening angle of theta ilgate in
th eto p half of its opening range up toa point
shortly before the end position. #
Stop the opening procedure of theta ilgate at
th e desired position. #
Press and hold the closing button on theta il-
ga te until you hear a short acoustic signal.
The opening angle limiter will be activated. The
ta ilgate will then stop in the stored position
when opened.
To open theta ilgate full y,pull theto p part of the
Mercedes star on theta ilgate again aTer it has
stopped automaticall y.
Deactiv
Deactiv ating t ating the opening angle limit
he opening angle limit er
er #
Press and hold the closing button on theta il-
ga te until two short acoustic signals sound. Opening and closing
91
91

U
U
nloc
nloc king t
king t he t
he tailg
ailg at
ate wit
e wit h t
h the eme rg
he emerg encykey
ency key R R
eq eq uir
uir ements:
ements:
R The rear seat backrest has been folded
fo rw ard.
R The load compartment co ver has been
re mo ved. #
Remo vethe emer gency key (/ page 81). #
Inse rtemer gency key2 into opening 1in
th e trim and push it in.
The tailgate will be unloc ked. Side windo
ws
Side windo ws Opening and closing t
Opening and closing t
he side windows
he side wind ows &
W
WARNI NG
ARNI NGRisk of becoming trapped when
opening a side wind ow
When you open a side windo w,parts of the
body could be dr awn in or become trapped
between the side window and window frame. #
When opening, make sure that nobody is
to uching the side windo w. #
If someone is trapped, release the but-
to n immedia tely or pull it in order to
close the side window again. &
W
WARNING
ARNING Risk of becoming trapped when
closing a side window
When closing a side windo w,body parts could
be trapped in the closing area in the process. #
When closing, make sure that no body
parts are in the closing area. #
If someone is trapped, release the but-
to n immedia tely or press the button in
order toreopen the side windo w. &
W
WARNI NG
ARNI NGRisk of becoming trapped when
ch ildren operate the side windo ws
Children could become trapped if they operate
th e side windo ws,particular lywhen unat ten-
ded. #
Activate thech ild saf ety lock forth ere ar
side wind ows. #
When leaving theve hicle, alw aysta ke the
ke y with you and lock theve hicle. #
Never lea vechildren unattended in the
ve hicle. R
R
eq
eq uir
uir ements:
ements:
R The po wer supply or theve hicle has been
switched on. 92
92
Opening and closing

R
when tow- awa y protection is triggered
(/ page 100)
The ATA system is primed automatically aTer
appr oximately ten seconds in thefo llowing situa-
tions:
R aTer locking theve hicle with thekey
R aTer locking theve hicle using KEYLESS-GO Indicator lamp
10ashes when theATA system is
primed.
The ATA system is deacti vated automatically in the
fo llowing situations:
R aTer unlocking theve hicle with thekey
R aTer unlocking theve hicle using KEYLESS-GO
R aTer pressing the start/s top button with the
ke y in the st owage compartment
(/ page 151)
% When the Mercedes‑Benz emer gency call sys-
te m is active and the alarm st ays on for more
th an 30 seconds, a message is automatically
sent tothe Customer Assistance Centre
(/ page 287).
Deactiv Deactiv ating t
ating theATA
he ATA #
Press theÜ, ßorp button on the
key.
or #
Press the start/s top button with theke y in the
st ow age compartment (/ page 151) Deactiv
Deactiv
ating t
ating the alar
he alar m using KEYLESS-GO
m using KEYLESS-GO #
Grasp the outside door handle with thekey
outside theve hicle. F
F
unction of tow
unction of tow-awa
-a wa y pr ot
y pr otection
ection An audible and visual alarm is triggered if an alter-
ation
toyour vehicle's angle of inclination is
de tected while tow- awa y protection is primed.
To w- awa y protection is automatically primed aTer
appr oximately 60 seconds:
R aTer locking theve hicle with thekey
R aTer locking theve hicle using KEYLESS-GO
To w- awa y protection is only primed when thefo l-
lowing components are closed:
R doors
R tailgate
To w- awa y protection is automatically deactivated:
R aTer pressing theÜ orp button on the
key 100 100
Opening and closing

R
aTer pressing the start/s top button with the
ke y in the st owage compartment
(/ page 151)
R aTer unlocking theve hicle using KEYLESS-GO
R when using HANDS-FREE ACCESS
Information on collision de tection on a par ked
ve hicle (/ page 187). Pr
Pr
iming/deactiv
iming/deactiv atingtow
ating tow-awa
-a wa y pr ot
y pr otection
ection Multimedia system:
4 © 5
Settings 5
Quick access #
Prime or deactivate Tow-away protection.
To w- awa y protection is primed again in thefo llo w-
ing cases:
R The vehicle is unloc ked again.
R A door is opened.
R The vehicle is loc ked again.
% Ifqu ick access is una vailable, select theVehi-
cle submenu in theSettings main menu to
prime or deactivate tow- awa y protection. F
F
unction of int
unction of int er
erior pr ot
ior pr otection
ection When interior pr
otection is primed, a visual and
audible alarm is triggered if mo vement is de tected
in theve hicle interior.
Interior pr otection is primed automatically aTer
appr oximately ten seconds:
R aTer locking theve hicle with thekey
R aTer locking theve hicle using KEYLESS-GO
Interior pr otection is only primed when thefo llo w-
ing components are closed:
R doors
R tailgate
Interior pr otection is automatically deactivated:
R aTer pressing theÜ orp button on the
key
R aTer pressing the start/s top button with the
ke y in the st owage compartment
(/ page 151)
R aTer unlocking theve hicle using KEYLESS-GO
R when using HANDS-FREE ACCESS The
following situations can lead toafa lse alarm:
R when there are moving objects such as mas-
cots in theve hicle interior
R when a side wind owis open
R when a panoramic sliding sunroof is open Pr
Pr
iming/deactiv
iming/deactiv ating int
ating inter
erior pr ot
ior pr otection
ection Multimedia system:
4 © 5
Settings 5
Quick access #
Prime or deactivate Interior motion sensor .
Interior pr otection is primed again in thefo llowing
cases:
R The vehicle is unloc ked again.
R A door is opened.
R The vehicle is loc ked again.
% Ifqu ick access is una vailable, select theVehi-
cle menu under Settingstoprime or deacti-
va te interior pr otection. Opening and closing
101 101

3
Red guide line at a distance of appr oximately
0.3 m from there ar area
4 Yellow warning indicator of Parking Assist
PA RKTRONIC: obstacles at a distance
between app roximately 0.6 m and 1.0 m
5 Redwa rning display of Parking Assist
PA RKTRONIC: obstacles are very close
(appr oximately 0.3 m or less)
6 Orange warning display of Parking Assist
PA RKTRONIC: obstacles are a medium dis-
ta nce away (between appr oximately 0.3 m
and 0.6 m) Wi
de-angle view Tr
ailer view (vehicles with a trailer hitch)
1 Yellow guide line, locating aid
2 Red guide line at a distance of appr oximately
0.3 m from the ball head of the trailer hitch
3 Ball head of the trailer hitch
Syst
Syst em f
em f ailure
ailure
If th ere ve rsing camera is not operational, thefo l-
lowing display appears in the multimedia system. Syst
Syst
em limits
em limits
The reve rsing camera will not function or will only
partially function in thefo llowing situations:
R The tailgate is open.
R There is heavy rain, snow or fog.
R The light conditions are poo r,e.g. at night.
R Cameras, or vehicle components in which the
cameras are /tted, are damaged, dirty or co v-
ered. Obser vethe information on vehicle sen-
sors and cameras (/ page 188).
% Do not use there ve rsing camera in these
types of situations. You could otherwise injure
ot hers or collide with objects when parking
th eve hicle.
% The cont rast of the display may be impaired
by direct sunlight or by other light sources,
e.g. when driving out of a garage . In this case,
pay particular attention.
% Have the display repaired or replaced if, for
ex ample, pixel er rors considerably restrict its
use. 224
224
Driving and pa
rking

When
the electrical connection is established
between theve hicle and the trailer, the display
ch anges tothe side camera vie w.
This view supports manoeuvring procedures with
a trailer.
Side vie Side vie w of t
w of the mirr
he mirr or camer
or camer as
as
The sides of theve hicle can be seen in this vie w. 1
Guide line of extern al vehicle dimensions with
outside mir rors folded out
2 Marker of the wheel contact points
Syst
Syst em f
em f ailure
ailure
If th e system is not ready for operation, thefo l-
lowing message appears inthe media displa y: Syst
Syst
em limits
em limits
The 360° Camera will not function or will only
partially function in thefo llowing situations:
R The doors are open.
R The outside mir rors are folded in.
R The tailgate is open.
R There is heavy rain, snow or fog.
R The light conditions are poo r,e.g. at night.
R Cameras, or vehicle components in which the
cameras are /tted, are damaged, dirty or co v-
ered. Obser vethe information on vehicle sen-
sors and cameras (/ page 188).
% Do not use the 360° Camera under such cir-
cumstances. You could otherwise injure oth-
ers or collide with objects when parking the
ve hicle.
Fo rte ch nical reasons, the standard height of the
ve hicle may be altered if theve hicle is car rying a heavy load and can
result in inaccu racies in the
guide lines and in the display of thege nerated
ima ges.
% The cont rast of the display may be impaired
by abrupt, direct sunlight or by other light
sources, e.g. when driving out of a garage . In
th is case, pay particular attention.
% Have the display repaired or replaced if, for
ex ample, pixel er rors considerably restrict its
use.
See the no tes on cleaning the 360° Camera
(/ page 307).
Calling up t
Calling up t he vie
he view of t
w of the 360° Camer
he 360° Camer a using
a using
rev
rev er
erse g
se g ear
ear
R
R eq
eq uir
uir ements:
ements:
R The Auto reversing camera function is activa-
te d in the multimedia system (/ page 228). #
Engage reve rsege ar. #
Select the desired view in the multimedia sys-
te m (/ page 225). #
If, aTer shiTing toreve rsege ar, the image of
th ere ve rsing camera is not shown: switch o. Driving and parking
227
227

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Stop theve hicle immediately in accordance with the tra1c conditions. #
Close the bonnet.
A *T
hetailgate is open. #
Close theta ilgate.
Anti-theft alarm system
Malfunction *T
he anti-theT alarm system is malfunctioning. #
Consult a quali/ed specialist workshop.
¥
Top up washer fluid *T
hewasher 0uid le vel in thewa sher 0uid reser voir has dropped below the minimum. #
Top up thewa sher 0uid (/ page 302).
Wiper malfunctioning *The windscreen wiper is malfunctioning. #
Restart theve hicle.
If th e display message still appears: #
Consult a quali/ed specialist workshop. 380
380
Displ
aymessages and warning/indicator lamps