MERCEDES-BENZ EQE 2023 Owners Manual

Ending an unintentionally triggered manual
Mercedes-Benz emergency callSelect v on the multifunction steering
wheel. Depress button for several seconds.
Data transfer of the Mercedes-Benz emergency
call system
In the event of an automatic or manual emergency
call the following data is transmitted, for example:
= Vehicle\bs GPS position data
= GPS position data on the route (a few hundred
meters before the incident)
= Direction of travel
= Vehicle identiNcation number
= Vehicle drive type
= Number of people determined to be in the
vehicle
= Whether Mercedes me connect is available or
not
= Whether the emergency call was initiated
manually or automatically
= Time of the accident
=Language setting on the multimedia system
Data transmitted is vehicle information. For any questions about the collection, use and sharing of
the eCall system data, please contact MBUSA\bs
Customer Assistance Center at 800-FOR-MERC.
For Canada, please contact MBC\bs Customer Assistance Center at 1-800-387-0100.
Customer requests for covered information should
be submitted via the same channels.
For accident clariNcation purposes, the following
measures can be taken up to an hour aser the
emergency call has been initiated:
= The current vehicle position can be deter-
mined.
= A voice connection to the vehicle occupants
can be established.
Sound settings
Overview of functions in the sound menu
The setting options and functions available
depend on the sound system installed. You can
Nnd out which sound system is installed in your
vehicle in the Digital Operator\bs Manual.
Standard sound system
The following functions are available: = Equalizer
- Treble, mid-range and bass
= Balance and fader
= Volume
- Automatic adjustmentMBUX multimedia system339

ASSYST PLUS service interval display
Function of the ASSYST PLUS service interval dis-
play
The ASSYST PLUS service interval display on the driver\bs display informs you of the next regular
service due date.
Depending on the operating conditions of the vehicle, the remaining time or distance until the
next service due date will be displayed.
You can hide this service display using the G
back button on the steering wheel.
You can obtain information concerning the servic- ing of your vehicle from a qualiNed specialist
workshop, e.g. an authorized Mercedes-Benz Cen-
ter (  page 34).
Displaying the service due date
Driver\bs display:
4 Service
The next service due date is displayed.
To exit the display: press the back button
G on the steering wheel.Bear in mind the following related topic:
= Operating the driver\bs display (  page 281).
Information on regular maintenance work
*NOTE Premature wear through failure to
observe service due dates
Maintenance work which is not carried out at
the right time or incompletely can lead to
increased wear and damage to the vehicle.
Adhere to the prescribed service inter- vals.Always have the prescribed maintenance
work carried out at a qualiNed specialist
workshop.*NOTE Irreparable damage to the high-volt-
age battery due to maintenance work not
being carried out
The high-voltage battery is subject to wear.
Maintenance work which is not carried out in
time can lead to irreparable damage to the high-voltage battery.
Always observe the warning messages
about the high-voltage battery and
immediately consult a qualiNed specialist
workshop.Have the necessary maintenance work
on the high-voltage battery carried out at
a qualiNed specialist workshop.
Notes on special service requirements
The prescribed service interval is based on nor-
mal operation of the vehicle. Have the mainte-
nance work carried out more osen than prescri-
bed if operating conditions are diPcult or the
vehicle is subject to increased stress. This is the
case for frequent operation in mountainous ter- rain or on poor road surfaces, for example.
In these or similar operating conditions, have the interior air Nlter changed more frequently. Check
the tires more frequently if the vehicle is operated under increased stress. Further information can
be obtained at a qualiNed specialist workshop.
The ASSYST PLUS service interval display is only an aid. It is the responsibility of the driver of the
340Maintenance and care

vehicle to have maintenance work carried out
more osen than prescribed due to actual operat-
ing conditions and/or stresses.
Battery disconnection periods
The ASSYST PLUS service interval display can cal- culate the service due date only when the batteryis connected.
Display and note down the service due date
on the driver display before disconnecting the
battery (  page 340).
Maintenance Management
Notes about Maintenance Management
If the Maintenance Management service is activa-
ted, relevant data is automatically transferred to
the Mercedes-Benz customer center.
The customer center transmits the data to the
service partner that you have entered on the Mercedes me website at: http://
www.mercedes.me. You will then receive individ-
ual recommendations regarding the maintenance of your vehicle.\bThe calculation of the optimal transmission
time of the maintenance request to the service partner is subject to technical limita-
tions that may cause the maintenance recom-
mendation to be perceived as too early or too
late or not to be made at all. In this case, you
can conveniently arrange a maintenance
appointment with the customer center via the
maintenance reminder in the multimedia sys-
tem.\bMaintenance Management and the mainte-
nance reminder in the multimedia system are not available in every country. Contact an
authorized Mercedes-Benz Center to Nnd out
whether this function is available in your coun-
try.
Data transferred when using Maintenance Man-
agement
When the service is activated, relevant data is
automatically transferred to determine the
required scope of maintenance as well as mal-
function detection and malfunction rectiNcation.
Details on data transfer can be found in the data protection information for the Mercedes me con-
nect services. These can be found at: http://
www.mercedes.me under "My Mercedes me
account", "Terms of use".\bMaintenance Management and the mainte-
nance reminder in the multimedia system are not available in every country.
Telediagnosis
Notes about Telediagnosis
\bThis service is not available in all countries.
The vehicle can detect if certain wear parts need
to be replaced or if malfunctions have occurred in
vehicle systems. If the Telediagnosis service is activated, relevant data is automatically transmit-
ted to the manufacturer. If fault conditions are
detected by the vehicle system self-diagnosis, the system transmits recommendations for action to
the Mercedes-Benz customer center depending on the fault detected. The customer center trans-
mits the data to the service partner that you have
Maintenance and care341

entered on the Mercedes me website at: http://
www.mercedes.me.
For selected faults, the notiNcation that a mal-
function has been detected may appear in the multimedia system with a request to contact the
Mercedes-Benz customer center. From this mes- sage, a call can be made directly to the customer
center for assistance.\bThe transmission of a notiNcation to the multi-
media system depends on the country, vehi- cle model and equipment and requires a fast
data connection, over which the service pro-
vider has no inOuence.\bReliable fault detection is subject to technical
limitations. Therefore, only a limited selection
of faults can be detected and recommenda- tions for action transmitted to the customer
center and the service partners. Mercedes- Benz AG is continuously working on theexpansion of this service. The fault detection
depends on the country, vehicle model and equipment.Data transferred when using Telediagnostics
When the service is activated, relevant data is
automatically transferred to determine the next
required scope of maintenance as well as mal-
function detection and malfunction rectiNcation.
Details on data transfer can be found in the data protection information for the Mercedes me con-
nect services. These can be found at: http://
www.mercedes.me under "My Mercedes me
account", "Terms of use".
\bThe scope of the data transmitted depends on
the vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Engine compartment
Notes on the hood
Only the specialist personnel at a qualiNed spe-
cialist workshop should open the hood. Access by the customer is not permitted.
To open the hood, consult a qualiNed specialist
workshop.
&DANGER Risk of fatal injuries when carry-
ing out maintenance work during the
charging process
During the charging process, the high-voltage
on-board electrical system is under high volt-
age.
Do not perform any maintenance work
during the charging process.&WARNING Risk of accident due to driving
with the hood unlocked
The hood may open and block your view.
Never release the hood when driving.Before every trip, ensure that the hood is
locked.&WARNING Risk of accident and injury
when opening and closing the hood
The hood may suddenly drop into the end position.
There is a risk of injury for anyone in the
hood\bs range of movement.
342Maintenance and care

Do not open or close the hood if there isa person in the hood\bs range of move-
ment.&WARNING Risk of injury due to overheated
vehicle
If you open the hood in the event of an over- heated vehicle or Nre in the engine compart-
ment, the following situations may occur:
= You may come into contact with hot gases.
= You may come into contact with other
escaping hot operating Ouids.
In the event of overheating or Nre in the
engine compartment, keep the hood
closed and call the Nre service.Allow the overheated vehicle to cool
down Nrst if you need to open the hood.&WARNING Risk of injury due to moving
parts
Components in the engine compartment may continue to run or start unexpectedly even
when the drive system is switched oM.
Observe the following if you must open the
hood:
Switch oM the vehicle.Never touch the danger zones surround-
ing moving components, e.g. the rotation
area of the fan.Remove jewelery and watches.Keep items of clothing and hair away from moving parts.&WARNING Risk of injury from using the
windshield wipers when the hood is open
If the windshield wipers start moving when the
hood is open, you could be trapped by the wiper linkage.
Always switch oM the windshield wipers
and the vehicle Nrst if you need to open
the hood.
Notes on the coolant level
Checking or reNlling coolant should be carried out
only by the trained personnel of a qualiNed spe-
cialist workshop. Access by the customer is not
permitted.
To check or reNll coolant, use a qualiNed specialist
workshop.
&WARNING Risk of scalding from hot cool-
ant
You may scald yourself if you open the cap
when the drive system is at normal operating temperature.
Let the vehicle cool down before opening
the cap.When opening the cap, wear protective
gloves and safety glasses.Open the cap slowly to release pressure.Maintenance and care343

Keeping the air/water duct freeKeep the area between the hood and thewindshield free of deposits, e.g. ice, snow or
leaves.
ReNlling the windshield washer system
&WARNING Risk of Nre and injury from
windshield washer concentrate
Windshield washer concentrate is highly Oam-
mable.
Avoid Nre, open Oames, smoking and the
creation of sparks when using windshield washer concentrate.
Requirements: = The vehicle is unlocked.
Press on the rear area of washer Ouid Nller Oap
1 .
Washer Ouid Nller Oap 1 will open.Add washer Ouid.Close washer Ouid Nller Oap 1 .\bFurther information about the windshield
washer Ouid ( page 405)Cleaning and care
Information on washing the vehicle in a car wash
&WARNING Risk of accident due to
reduced braking eMect aser washing the
vehicle
The braking eMect is reduced aser washing
the vehicle.
Aser the vehicle has been washed, brake
carefully while paying attention to the
traPc conditions until the braking eMect
has been fully restored.*NOTE Damage caused by automatic brak-
ing
If one of the following functions is activated, the vehicle brakes automatically in certain sit-
uations:
= Active Brake Assist
= Active Distance Assist DISTRONIC
= HOLD function
344Maintenance and care

=Active Parking Assist
To avoid damage to the vehicle, deactivate
these systems in the following or similar situa-
tions:During towing.In a car wash.*NOTE Damage due to unsuitable car washBefore driving into a car wash make sure
that the car wash is suitable for the vehi-
cle dimensions.Ensure there is suPcient ground clear-
ance between the underbody and the guide rails of the car wash.Ensure that the clearance width of the
car wash, in particular the width of the
guide rails, is suPcient.
To avoid damage to your vehicle when using a car
wash, ensure the following beforehand:
= Active Distance Assist DISTRONIC is deactiva-
ted.
= The HOLD function is switched oM.
= The 360° camera or the reversing camera is
switched oM.
= The vehicle is locked and the door handles are
retracted.
= The side windows and sliding sunroof are com-
pletely closed.
= The outside mirrors are folded in.
= The blower for the ventilation and heating is
switched oM.
= The windshield wiper switch is in position Z.
= The key is at a minimum distance of 20 s
(6 m) away from the vehicle. Otherwise, the
trunk lid or a door could open unintentionally.
= For car washes with a conveyor system:
- Neutral \\ is engaged.
- The vehicle is locked from the inside.\bIf, aser the car wash, you remove the wax
from the windshield and wiper rubbers, this
will prevent smearing and reduce wiper noise.Automatic car wash mode
In car wash mode, the vehicle is prepared for driv-
ing into an automatic car wash. Car wash mode
can be activated at a speed of up to 12 mph
(20 km/h) (  page 346).
When car wash mode is activated, the Automatic
Car Wash Mode Active message will appear on
the driver\bs display. The following adjustments will
be made:
= To prevent the windshield washer system from
starting up automatically, the rain sensor will
be deactivated.
= The comfort doors will be deactivated.
= The servo opening system for the door han-
dles will be deactivated.
= Parking Assist PARKTRONIC will be deactiva-
ted.
= Vehicles with 360° camera: the front image
will be activated aser approximately eight sec-
onds.
= Vehicles with HANDS-FREE ACCESS: kick rec-
ognition will be deactivated.Maintenance and care345

If one of the settings cannot be selected, this will
be shown with next to the respective set-
ting.
Pressing Switch Off will end car wash mode.
Above a speed of 12 mph (20 km/h) car wash mode will be deactivated automatically.
You can also switch oM the car wash mode via the
MBUX multimedia system (  page 346).
The following settings will be reset when car wash mode is deactivated:
= The rain sensor will be activated.
= The comfort doors will be activated.
= The servo opening system for the door han-
dles will be activated.
= Parking Assist PARKTRONIC will be reset to
the previously selected setting.
= Vehicles with 360° camera: the front image
will be deactivated at speeds above 11 mph
(18 km/h).
= Vehicles with HANDS-FREE ACCESS: kick
detection will be activated.Activating/deactivating automatic car wash mode
Requirements: = The vehicle is stationary.
= The vehicle is switched on.
Multimedia system: 4 © 5
Settings 5
Vehicle 5
Driving
Activating automatic car wash mode
Select Automatic Car Wash Mode .Select Activate .
If one of the settings cannot be selected, this is
shown by a next to the respective setting.
\bFor an overview of the settings made when
activating automatic car wash mode
(  page 344).
Deactivating automatic car wash mode
Select Deactivate .
The automatic car wash settings are reset.\bThe automatic car wash mode is automatically
deactivated as soon as a speed of 12 mph
(20 km/h) is exceeded.Information on using a power washer&WARNING Risk of an accident when using
power washers with round-spray nozzles
The water jet can cause externally invisible
damage.
Components damaged in this way may unex-
pectedly fail.
Do not use a power washer with round- spray nozzles.Have damaged tires or chassis parts
replaced immediately.
To avoid damage to your vehicle, observe the fol- lowing when using a power washer:
= The key is at a minimum distance of 10 s
(3 m) away from the vehicle. Otherwise the
trunk lid or a door could open unintentionally.
= Maintain a distance of at least 11.8 in (30 cm)
to the vehicle.
= Vehicles with decorative foil: Parts of your
vehicle are covered with a decorative foil.
Maintain a distance of at least 27.6 in (70 cm)
346Maintenance and care

between the foil-covered parts of the vehicle
and the nozzle of the power washer. Move the power washer nozzle around while cleaning.The water temperature of the power washer
must not exceed 140 °F (60 °C).
= Observe the information on the correct dis-
tance in the equipment manufacturer\bs opera-
tor manual.
= Do not direct the nozzle of the power washer
directly at sensitive parts, e.g. tires, gaps,
electrical component parts, batteries, lighting and louvers.
Washing the vehicle by hand
Observe the relevant legal requirements (e.g. in
some countries, washing by hand is permitted
only in specially designated wash bays).
Use a mild cleaning agent (e.g. car shampoo).Wash the vehicle with lukewarm water using a
sos car sponge. When doing so, do not
expose the vehicle to direct sunlight.Carefully hose the vehicle oM with water and
dry using a chamois.\bObserve the notes on the care of car parts
(  page 348).
Notes on paintwork/matt Nnish paintwork care
To avoid damaging the paintwork and interfering
with the driving assistance systems, please
observe the following notes:
Paint
= Insect remains: soak with insect remover and
rinse oM the treated areas aserwards.
= Bird droppings: soak with water and rinse oM
aserwards.
= Tree resin, oils, fuels and greases: remove by
rubbing gently with a cloth soaked in petro- leum ether or lighter Ouid.
= Coolant and brake Ouid: remove with a damp
cloth and clean water.
= Tar stains: use tar remover.
= Wax: use silicone remover.
= Do not attach stickers, Nlms or similar materi-
als. Have Nlm attached to the bumper only at
a qualiNed specialist workshop.
=
Remove dirt immediately, where possible.
Matt Nnish
= Use only care products approved for
Mercedes-Benz.
= Do not attach stickers, Nlms or similar materi-
als. Have Nlm attached to the bumper only at
a qualiNed specialist workshop.
= Do not polish the vehicle and alloy wheels.
= Use only car washes that correspond to the
latest engineering standards.
= Do not use any car wash program with a Nnal
hot wax treatment.
= Do not use paint cleaners, buPng or polishing
products or gloss preservers, e.g. wax.
In the event of paintwork damage:
= Always have paintwork repairs carried out at a
qualiNed specialist workshop.
= Make sure the radar sensors function
(  page 212).Maintenance and care347

Notes on cleaning decorative Nlms
Observe the "Notes on paintwork/matte Nnish
paintwork care" (  page 347). They also apply to
matte decorative Nlms.
Observe the notes on cleaning decorative Nlms to
avoid damage.
Cleaning
= For cleaning, use plenty of water and a mild
cleaning agent without additives or abrasive substances (e.g. a car shampoo approved forMercedes-Benz).
= Remove dirt as soon as possible. Avoid rub-
bing too hard in order not to damage the dec- orative Nlm irreparably.
= If there is dirt on the Nnish or if the decorative
Nlm is dull: use the paint cleaner recommen-
ded and approved for Mercedes-Benz.
= Insect remains: soak with insect remover and
rinse oM the treated areas aserwards.
= Bird droppings: soak with water and rinse oM
aserwards.
= To prevent water stains, dry a Nlm-wrapped
vehicle with a sos, absorbent cloth aser every
car wash.
Avoiding damage to the decorative Nlm
= The service life and color of decorative Nlms
are impaired by:
- Sunlight
- Temperature (e.g. hot air blower)
- Weather conditions
- Stone chippings and dirt
- Chemical cleaning agents
- Oily products
= Do not use polish on matte decorative Nlm.
Polishing will have the eMect of shining the
Nlm-wrapped surface.
= Do not treat matte or structured decorative
Nlms with wax. Permanent stains may occur.
Scratches, corrosive deposits, areas aMected by
corrosion and damage caused by incorrect care
cannot always be completely repaired. In this case, contact a qualiNed specialist workshop.You can obtain more information on care and
cleaning agents from the manufacturer.
In the case of Nlm-wrapped surfaces, visual diMer-
ences may occur between the surfaces that were
not protected by a decorative Nlm aser a decora-
tive Nlm has been removed.\bHave work or repairs to decorative Nlms car-
ried out at a qualiNed specialist workshop
(e.g. at an authorized Mercedes-Benz Center).
Notes on care of car parts
&WARNING Risk of entrapment if the wind-
shield wipers are switched on while the
windshield is being cleaned
If the windshield wipers are set in motion
while you are cleaning the windshield or wiper
blades, you can be trapped by the wiper arm.
Always switch oM the windshield wipers
and the drive system before cleaning the
windshield or wiper blades.
To avoid damage to the vehicle, observe the notes
on cleaning and care of the following car parts:
348Maintenance and care