MERCEDES-BENZ EQE 2023 Owner's Guide

Mercedes-Benz Customer Assistance Center(USA) on the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or Cus-
tomer Service (Canada) on 1-800-387-0100. We
can then reach you in a timely fashion, if neces- sary.
If you sell your Mercedes, please leave all litera-
ture in the vehicle so that it is available to the next
owner. If you have purchased a used vehicle, please send us the "Notice of Purchase of Used
Car" in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or Cus-
tomer Service (Canada) at 1-800-387-0100.
Possible danger due to substances hazardous to
health
In compliance with Proposition 65 ("Prop65"), the following detachable label has been added to
each vehicle sold in California:
Operating safety
&WARNING Risk of accident due to mal-
functions or system failures
If you do not have the prescribed service/
maintenance work or any required repairs car-
ried out, this could result in malfunctions or
system failures.
Always have the prescribed service and
maintenance work as well any required
repairs carried out at a qualiNed special-
ist workshop.&WARNING Risk of accident or injury due
to incorrect modiNcations on electronic
component parts
ModiNcation of electronic components, their
sosware or wiring could impair their function
and/or the function of other networked com- ponent parts or safety-relevant systems.
This can endanger the operating safety of the
vehicle.
Never tamper with the wiring and elec-
tronic component parts or their sos-
ware.You should have all work on electrical
and electronic components carried out
at a qualiNed specialist workshop.Observe the "On-board electronics" section in
"Technical data".General notes29

*NOTE Impairment of the operating eP-
ciency of the vehicle or individual compo-
nents due to tampering with the on-board
electronics
The vehicle is equipped by the manufacturer
with various safety mechanisms that interact
with each other.
If the system detects tampering with the on- board electronics due to an unauthorized
modiNcation of control units and/or their sos-
ware/data, this may have the following
eMects:
= Individual vehicle functions are (tempora-
rily) no longer operational.
= The overall vehicle is (temporarily) no lon-
ger operational.
Have the vehicle checked immediately at
a qualiNed specialist workshop and, if
necessary, reset to factory settings.*NOTE Damage to the vehicle caused by
driving too fast and by blows to the under-
body and chassis parts
The vehicle can be damaged in the following cases in particular:
= The underside of the vehicle makes con-
tact with the ground, e.g. on a high curb or
an unpaved road.
= The vehicle drives too quickly over an
obstacle, e.g. a curb, a speed bump or a
pothole.
= A heavy object hits the underbody or chas-
sis components.
In these or similar situations, the vehicle body,
the underbody, chassis components, wheels
or tires and parts of the high-voltage battery
could be damaged even if this is not visible.
Components that have been damaged in this
way can fail unexpectedly or, in the event of
an accident, may not absorb the loads that arise as intended.
Have the vehicle checked and repaired
immediately at a qualiNed specialist
workshop.
or
If driving safety is impaired during the
rest of the journey, stop immediately paying attention to the traPc situation
and notify a qualiNed specialist work-
shop.
Electric vehicles have an electric motor. The elec-
tric motor\bs energy supply is provided by the high- voltage on-board electrical system.
&DANGER Risk of death and Nre due to
modiNed and/or damaged components of
the high-voltage on-board electrical sys- tem
The vehicle\bs high-voltage on-board electrical
system is under high voltage. If you modify component parts in the vehicle\bs high-voltage
on-board electrical system or touch damaged
component parts, you may be electrocuted. In
30General notes

addition, modiNed and/or damaged compo-
nents may cause a Nre.
In the event of an accident or impact to the
vehicle underbody, components of the high- voltage electrical system may be damaged
although the damage is not visible.Never make any modiNcations to the
high-voltage on-board electrical system.Do not switch on or use the vehicle if its
high-voltage on-board electrical system
components have been modiNed or dam-
aged.Never touch damaged components of
the high-voltage on-board electrical sys- tem.Aser an accident, do not touch any com-
ponents of the high-voltage on-board
electrical system.Aser an accident, have the vehicle trans-
ported away.Have the components of the high-voltage
on-board electrical system checked at aqualiNed specialist workshop and
replaced if necessary.
The components of the vehicle\bs high-voltage on- board electrical system are marked with yellow warning stickers. The cables of the high-voltage
on-board electrical system are orange.
High-voltage components that can become very hot are marked with an additional warning sticker:
Vehicles with electric motors generate signiN-
cantly less noise when stationary and while driv-
ing than vehicles with combustion engines.
Therefore the vehicle may not be heard by other
road users due to the signiNcantly reduced noise
when stationary and while driving.
It is for this reason that the vehicle is equipped
with a sound generator, which serves as an acous- tic vehicle alerting system (AVAS).
General notes31

Notes on mounting the license plate on the frontlicense plate holder*NOTE Malfunctions and system failures
due to incorrect mounting of the license
plate on the front license plate holder
If the license plate is incorrectly mounted on
the front license plate holder, sensors, cam- eras or driving and safety systems may mal-
function or fail.
Observe the following points when mounting
the license plate on the front license plate holder:
Mount the license plate directly on thelicense plate holder without advertising
media or other holders.Mount the license plate so that it does not protrude above or to the side of the
license plate adapter.Declaration of conformity for vehicle installed
radio components
USA: "Radio based devices of this vehicle comply with Part 15 of the FCC Rules. Operation is sub-
ject to the following two conditions: 1) These devi- ces may not cause harmful interference, and 2)
These devices must accept any interference
received, including interference that may cause undesired operation.Changes or modiNcations not
expressly approved by the party responsible for
compliance could void the user!

systems and operating safety may be
impaired.For safety reasons, we recommend that
you use and connect only products
approved by an authorized Mercedes-
Benz Service Center.&WARNING Risk of accident due to objects
in the driver\bs footwell
Objects in the driver\bs footwell may impede
pedal travel or block a depressed pedal.
This jeopardizes the operating and road safety
of the vehicle.
Stow all objects in the vehicle securely so that they cannot get into the driver\bs
footwell.Always install the Ooor mats securely
and as prescribed in order to ensure that
there is always suPcient room for the
pedals.Do not use loose Ooor mats and do not
place Ooor mats on top of one another.*NOTE Battery discharging from using devi-
ces connected to the diagnostics connec-
tion
Using devices at the diagnostics connection
drains the battery.
Check the charge level of the battery.If the charge level is low, charge the bat- tery, e.g. by driving a considerable dis-
tance.
Connecting and using another device with the diagnostics connection can have the following
eMects:
= Malfunctions in the vehicle system
= Permanent damage to vehicle components
Please refer to the warranty terms and conditions
for this matter.
General notes33

QualiNed specialist workshop
An authorized Mercedes-Benz Service Center is a qualiNed specialist workshop. It has the necessary
special skills, tools and qualiNcations to correctly
carry out the work required on your vehicle. This particularly applies to safety-relevant work.
For the following, always have your vehicle checked at an authorized Mercedes-Benz Service
Center:
= Safety-relevant work
= Service and maintenance work
= Repair work
= ModiNcations as well as installations and con-
versions
= Work on electronic components
Mercedes!

Only have repairs and maintenance work in the
area of the following components carried out at a
qualiNed specialist workshop:
= Vehicle components carrying live voltage
= Transmission antenna
= Multimedia system and sound system
If you have any queries or suggestions, consult a
qualiNed specialist workshop.
Problems with your vehicle
If you should experience a problem with your vehi- cle, particularly one that you believe may aMect its
safe operation, we urge you to contact an author- ized Mercedes-Benz Center immediately to have
the problem diagnosed and rectiNed. If the prob-
lem is not resolved to your satisfaction, please discuss the problem again with an authorized
Mercedes-Benz Center or, if necessary, contact us at one of the following addresses:
In the USA:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
Customer Relations Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required of man-
ufacturers under Title 49, Code of U.S. Federal
Regulations, Part 575 pursuant to the "National
TraPc and Motor Vehicle Safety Act of 1966".
If you believe that your vehicle has a defect which could cause a crash or could cause injury or
death, you should immediately inform the National Highway TraPc Safety Administration (NHTSA) in
addition to notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may open
an investigation, and if it Nnds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between you, your dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to the https://
www.safercar.gov/; or write to: Administrator, NHTSA, 400 Seventh Street, SW., Washington, DC20590,: USA.
You can also obtain other information about motor vehicle safety from: https://www.safercar.gov
Canada only:
The following text is published as required of man-
ufacturers under subsection 18.4 (4) of the Motor Vehicle Safety Regulations.
If you believe that your vehicle has a defect which could cause a crash or could cause injury or
death, you should immediately inform Transport
Canada in addition to notifying Mercedes-Benz
Canada Inc.
If Transport Canada received similar complaints, it may open an investigation, and if it Nnds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However,General notes35

Transport Canada cannot become involved in indi-
vidual problems between you, your dealer or
Mercedes-Benz Canada Inc.
To contact Transport Canada, you may call the Defect Investigations and Recalls Division toll-free
in Canada at 1-800-333-0510 or 819-994-3328in
the Gatineau-Ottawa area or internationally; you
may also go to the following websites for more
information:
= English: https://www.tc.gc.ca/recalls
= French: https://www.tc.gc.ca/rappels
Limited Warranty
*NOTE Damage to the vehicle arising from
violation of these operating instructions.
Damage to the vehicle can arise from violation
of these operating instructions.
This damage is not covered either by the
Mercedes-Benz implied warranty or by the New!

Therefore, data generated or processed by controlunits may be attributable to a person or, undercertain conditions, become attributable to a per-
son. Depending on which vehicle data are availa-
ble, it may be possible to make inferences about,
for example, your driving behavior, your location,
your route or your use patterns.
Legal requirements regarding the disclosure of
data
If legally required to do so, manufacturers are, in
individual cases, legally obliged to provide govern-
mental entities, upon request and to the extent required, data stored by the manufacturer. For
example, this may be the case during the investi-
gation of a criminal oMense.
Governmental entities are themselves, in individ- ual cases and within the applicable legal frame- work, authorized to read out data from the vehi-cle. In the case of an accident, information thatcan help with an investigation can, therefore, betaken from the air bag control unit, for example.
Operational data in the vehicle
This is data regarding the operation of the vehicle, which have been processed by control units.This includes the following data, for example:
= vehicle status information such as the speed,
longitudinal acceleration, lateral acceleration,
number of wheel revolutions or the fastened
seat belts display
= ambient conditions, such as temperature, rain
sensor or distance sensor
Generally, the use of these data is temporary;
they will not be stored beyond the period of oper-
ation and will only be processed within the vehicle
itself. Control units osen contain data memories
for vehicle keys, for example. Their use permits
the temporary or permanent documentation of
technical information about the vehicle\bs operat-
ing state, component loads, maintenance require-
ments and technical events or malfunctions.
Depending on the vehicle equipment, the follow- ing data are stored:
= operating status of system components, such
as Nll levels, tire pressure or battery status
= malfunctions or faults in important system
components, such as lights or brakes= system reactions in special driving situations,
such as air bag deployment or the intervention of stability control systems
= information on events leading to vehicle dam-
age
= charge level of the high-voltage battery, esti-
mated range
In certain cases, it may be required to store data
that would have otherwise been used only tempo-
rarily. This may be the case if the vehicle has
detected a malfunction, for example.
If you use services, such as repair services and
maintenance work, stored operational data as well as the vehicle identiNcation number can be
read out and used. They can be read out by
service network employees, such as workshops and manufacturers or third parties, such as break-
down services. The same is true in the case of warranty claims and quality assurance measures.
In general, the readout is performed via the legally
prescribed port for the diagnostics connection in
the vehicle. The operational data that are read out document technical states of the vehicle or ofindividual components and assist in the diagnosisGeneral notes37

of malfunctions, compliance with warranty obliga-
tions and quality improvement. To that end, these
data, in particular information about component
loads, technical events, malfunctions and other faults may be transmitted along with the vehicle
identiNcation number to the manufacturer. Fur-
thermore, the manufacturer is subject to product liability. For this reason the manufacturer alsouses operational data from the vehicle, for exam-
ple, for recalls. These data can also be used to
examine the customer\bs warranty and guarantee
claims.
Malfunction memories in the vehicle can be reset
by a service outlet or at your request as part of
repair or maintenance work.
Convenience and infotainment functions
You can store convenience settings and individual
settings in the vehicle and change or reset them
at any time.
Depending on the vehicle equipment, this
includes the following settings, for example:
= seat and steering wheel positions
= suspension and climate control settings
= individual settings, such as interior lightingDepending on the selected equipment, you can
import data into vehicle infotainment functions yourself.
Depending on the vehicle equipment, this
includes the following data, for example:
= multimedia data, such as music, Nlms or pho-
tos for playback in an integrated multimedia
system
= address book data for use in connection with
an integrated hands-free system or an integra-
ted navigation system
= entered navigation destinations
= data about the use of Internet services
These data for convenience and infotainment
functions may be saved locally in the vehicle or
they may be located on a device which you have
connected to the vehicle, such as a smartphone,
USB Oash drive or MP3 player. If you have entered
these data yourself, you can delete them at any time.
This data is transmitted from the vehicle to third
parties only at your request. This applies, in par-ticular, when you use online services in accord-
ance with the settings that you have selected.
Smartphone integration (e.g. Android Auto or
Apple CarPlay n
)
If your vehicle is accordingly equipped, you can connect your smartphone or another mobile end
device to the vehicle. You can then control them by means of the control elements integrated in
the vehicle. Images and audio from the smart-
phone can be output via the multimedia system. Certain information is simultaneously transferred
to your smartphone. Depending on the type and integration, this includes position data, day/night
mode and other general vehicle statuses. For
more information please consult the Operator\bs Manual of the vehicle/infotainment system.
This integration allows the use of selected smart-
phone apps, such as navigation or music player apps. There is no further interaction between the
smartphone and the vehicle; in particular, vehicle
data is not directly accessible. The type of addi-
tional data processing is determined by the pro- vider of the app being used. Which settings you
can make, if any, depends on the speciNc app and
the operating system of your smartphone.38General notes