MERCEDES-BENZ EQS SUV 2023 Owners Manual

As soon as a vehicle occupant moves their hand
towards the door handle, depending on the vehi- cle equipment, the following warnings are issued:
= The active ambient lighting or ambient lighting
Oashes red.
= The warning lamp in the outside mirror also
Oashes red for one of the front doors.
= When the door is opened, a warning tone
sounds.\bThe visual warning is thus already given
before the door is opened.\bFurther information on Active Blind Spot
Assist with exit warning (  page 263) and on
ambient lighting (  page 162).
Switching the reading light and search light and
on or oM
Requirements
= For the reading light: the cameras are
switched on:
The front camera activates the reading light
for driver and front passenger.
The rear camera activates the reading light for
the les and right rear seat passengers.
= The driver\bs and front passenger\bs hand move-
ment takes place under the inside rearview
mirror. Rear compartment passengers move their hand at the grab handle in front of thereading lamp.
= For the search light: the function is available in
the vehicle when it is dark.
The cameras are switched on:
The front camera records the interaction area
of the unoccupied front passenger seat.
The rear camera records the interaction area
of the unoccupied les or right rear seat.
= The seats covered are unoccupied or a child is
sitting in a child restraint system.Switching the reading light on and oM
Carrying out operation of the reading light for the
driver and front passenger
MBUX multimedia system319

Carrying out operation of the reading light for rearoccupants
Move your hand up and down vertically under
the inside review mirror.
or
Move your hand vertically, up and down in
front of the reading lamp.
The reading light is switched on or oM.Switching the search light on and oM
Interaction area for activating the search light
To switch on: reach with your hand into the
area of an unoccupied seat.
The search light is switched on automatically for the vehicle occupants.To switch oM: withdraw the hand from the area
of the unoccupied seat.
The search light is switched oM again.Automatic preselection of the outside mirrors
(COMFORT/reactive)
Requirements
= The front camera is switched on.
Until now, to set the outside mirrors the desired
mirror had to be selected using a preselection button in the driver\bs door.
With the MBUX Interior Assistant, the mirror to be set is preselected automatically by the naturalmovement of your head to the les or right. When
the hand touches the button for adjusting the out- side mirror, the LED under the button of the pre-
selected mirror side lights up.
Use the button to set the position of the active outside mirror.
\bPreselection of the outside mirrors using but-
tons is still possible. Further information on
adjusting the outside mirrors (  page 167).\bThe driver camera is also used for this appli-
cation.320MBUX multimedia system

Calling up favorites with the V pose (INFOTAIN-MENT/contactless)
Requirements
= The front camera is switched on.
= At least one favorite has been saved in the
favorites list.
= The favorite is connected with the MBUX Inte-
rior Assistant .
= The area for detecting the favorites pose (V
pose) is above the center console in front of the central display.
= The V pose is held for a brief time.
The V pose makes it easier to call up favorites.
The front vehicle occupants can associate their
own favorite with the V-pose. Some examples
include a navigation destination, a radio station or
a massage program for a seat.
If the vehicle is equipped with a front passenger
display, the front passenger can link the V-pose
directly to a favorite on the front passenger dis- play. If the front passenger performs the V-pose
as described, the favorite will open on the front
passenger display.
\bIf a favorite has not yet been saved and con-
nected with the MBUX Interior Assistant, the
multimedia system will assist you.
Implementation of the V-pose above the stowage compartment of the center console at the height of
the central display
Position your hand above the stowage com-
partment of the center console at the height of the central display. The back of your hand isfacing upwards. In doing so, your index and
middle Nnger are spread to form a V. With your
other Nngers bent inwards.BrieOy hold the V pose.
The favorite is called up.
Function of the driver camera
The driver camera is located in the driver display.
The driver camera detects the following character- istics:
= Head position
= Viewing direction
= Eyelid closure characteristics
= Driver\bs face
\bThe driver camera is automatically activated
each time the vehicle is opened with the
SmartKey.
The current status of the è driver camera
is shown in the status line of the central dis-
play.MBUX multimedia system321

\bThe driver camera records image data for
applications such as ATTENTION ASSIST and facial recognition, for example.
The camera converts the image data directly
into meta data. No image data is saved in the
process. The data is only processed in the
vehicle and is not transmitted from the vehi- cle.
The driver camera must be set up for face detec-
tion before use. Teaching-in biometric data (  page 324).
System limits
The system may be impaired or may not function in the following situations:
= The camera is covered or dirty, fogged up or
scratched.
= The driver\bs face and/or eyes are covered.
= The driver is wearing glasses that block infra-
red.
Display messages
In the following situations display messages may be shown:
= The driver camera is inoperative.
The camera is faulty. The Driver Camera Inoperative See Opera-
tor's Manual message appears.
= The driver camera cannot capture the position
of your head.
The Change the steering wheel/ seat posi-
tion until 6 dots are visible on the upper
edge of the screen. message appears.
= The view of the driver camera is reduced or
restricted.
The Driver Camera View Currently Restricted
See Operator's Manual message appears.
The message can appear, for example, in the
following cases:
- The camera\bs view is obstructed, e.g. due
to a scarf or hat being worn.
- The driver is wearing glasses that block
infrared.- If hair partially obstructs the eyes, e.g. as
with a long fringe.
- In the event of strong direct sunlight. The
driver camera cannot detect the driver\bs
eyes if the light-dark contrast is too strong.
- When one or both hands are on top of the
steering wheel (twelve o\bclock position).
Notes on care
Please comply with the notes on caring for the interior (  page 381).
Switching the driver camera on or oM
Multimedia system:
4 © 5
Settings 5
System
5 Intelligent Assistance
The driver camera is automatically activated each time the vehicle is switched on.
Select On or Off.322MBUX multimedia system

When the driver camera is switched oM or the
Driver Camera View Currently Restricted See
Operator's Manual message appears, the follow-
ing functions are not available or limited:
= The MBUX augmented reality head-up display
(only for stereo camera)(  page 298)
= The microsleep and distraction detection of
ATTENTION ASSIST (  page 235)
= The facial recognition
This function serves as sensor input for
authentication and unlocking of the user pro- Nle and protected applications (  page 324).
= The mirror preselection
This function allows the natural movement of
the head to the les or right to automatically
preselect the outside mirror to be adjusted
(  page 167).Information on users, suggestions and favorites&WARNING Risk of becoming trapped dur-
ing adjustment of the driver\bs seat aser
calling up a driver proNle
Selecting a user proNle may trigger an adjust-
ment of the driver\bs seat to the position saved
under the user proNle. You or other vehicle
occupants could be injured in the process.
Make sure that when the position of driv-
er\bs seat is being adjusted using the mul-
timedia system, no people or body parts
are in the seat\bs range of movement.
If there is a risk of someone becoming trap-
ped, immediately stop the adjustment process
by:
a) Pressing the warning message on the
central display.
or
b) Pressing a position button of the memory function or a seat adjustment
switch in the driver\bs door.
The adjustment process is stopped.The driver\bs seat is equipped with an anti-entrap-
ment feature.
If the driver\bs door is open, the driver\bs seat will
not be set aser calling up the driver\bs proNle.
User proNles and user-speciNc content
Prerequisites for the vehicle owner:
= You have a Mercedes me user account.
= You have a Mercedes me PIN.
= You have agreed to the terms of use.
= The vehicle is linked to a Mercedes me user
account.\bIf one of the requirements listed is missing or if no user proNle has been selected, the data
described in the following section will be
saved in the vehicle as the standard setting.
Standard settings can be changed by all vehi- cle users.
User proNles save personal settings. If the vehicle
is used by several people, a person can change
their proNle settings without changing the settings
of other users.
MBUX multimedia system323

If the vehicle is equipped with the MBUX high-endRear Seat Entertainment System, the occupants
in the rear passenger compartment can log in as Mercedes me users from their seats. The Multi-seat ProNle Management allows three proNles to
be used simultaneously. A user proNle can only be
activated simultaneously on one display.\bSome settings apply to the entire vehicle and
are displayed in all user proNles, e.g. ambient
lighting and the current navigation settings.
These initially belong to the driver, but can
also be changed by the other vehicle occu-
pants in their user proNle.
You can individualize a user proNle in the vehicle
using the set-up assistant or using the settings in your user proNle. Some settings, e.g. the
Mercedes me PIN and a proNle photo are made in
the Mercedes me App or in the Mercedes me Por- tal.
User-speciNc content and applications with per-
sonal data are protected by diMerent levels of
security. To access protected content, the Mercedes me PIN and, depending on the vehicle equipment, biometric sensors can be used.
\bThe security level is set by the multimedia sys- tem and calculated from the combination of
all sensor inputs. Some security levels cannot
be turned oM.\bWhen a user proNle is activated, the following
personalized comfort systems, for example, can be adjusted or their settings loaded:
= Seat
= Ambient light
= Outside mirrors
= Blinds
= Climate control settings
If the user proNle is activated when driving,
the driver\bs seat position will not be adjusted.
Depending on the vehicle equipment you can, as
a user, save the following settings, for example:
= Driver\bs seat, steering wheel and mirror set-
tings
= Climate control
= Ambient lighting
= Radio (including station list)
=Suggestions and favorites
Suggestions
The vehicle can learn the habits of the driver. It then makes suggestions regarding navigation des-
tinations, phone numbers and music preferences. The requirements for that are the selection of auser, your consent to the recording of data and
suPcient collected data.
Favorites
Favorites oMer you quick access to frequently
used applications. 100 favorites are available in
total.
ConNguring users, suggestions and favorites
Requirements
= To use the set-up assistant: the vehicle is sta-
tionary.
324MBUX multimedia system

Multimedia system:4 © 5
H 5
Change User
Adding a userSelect t Add User .
A QR code is loaded.Scan the displayed QR code with the
Mercedes me App or any QR code scanner on a mobile device. If the Mercedes me App is
not yet installed on your mobile device, you
will be directed to the store of your mobile
device.Follow the directions in the app.
The vehicle is connected with your Mercedes
me user account. This automatically creates
your user proNle in the vehicle.
If only your user proNle is available, it will be
loaded automatically.
If more than one user proNle is available, you
will be directed to the user selection.
When the vehicle is stationary, the set-up assistant starts automatically aser user selec-
tion.Protecting user-speciNc content and applications
If you add a new user, access protection is
already activated for the user proNle. The
Mercedes me PIN and, depending on the vehicle equipment, biometric sensors are available foraccess. Biometric sensors in the vehicle must be
taught in. The authentication process then takes
all taught-in and available sensors into account.
The following user-speciNc content and applica-
tions are protected, for example:
= User selection and user proNle settings
= Biometric sensors
The teaching-in of biometric sensors is protec- ted.
= Suggestions
The data and determination of the most prob- able navigation destinations, media sources,radio stations, contacts and messages are
protected.
= ENERGIZING COACH
The recorded health data and their evaluation
are protected.
= Mercedes me connect storeThe purchase of services is protected.Switch Protect Content on or oM.Switch Access Protection on or oM.\bWhen access protection is switched oM, your
user proNle can be viewed from any seat and
changes can be made.\bAccess protection is switched on or oM on a
vehicle-speciNc basis.
Teaching in, editing and deleting biometric data
The biometric data models are saved in the sen-
sors in the vehicle. If recognition has been taught-
in, this sensor serves as a contributory factor for
authentication on the multimedia system.
Select Protect Content .Select Facial Recognition , Fingerprint Recog-
nition or Voice Recognition .\bIf necessary, authenticate yourself on the mul-
timedia system.
Authenticating using face recognition
Close the driver\bs door or fasten the driver\bsseat belt.MBUX multimedia system325

Look at the driver\bs display for about Nve sec-
onds.
Your face is scanned. A message in the driv-
er\bs display shows whether facial recognition
was successful or not. You can unlock your user proNle and protected applications with
the facial scan.
Authenticating using Nngerprints
Place and lis your Nnger several times on the
Nngerprint sensor under the touchscreen
(  page 304).
The Nnger is scanned. If the scanning proce-
dure is successful, a message appears on the central display. You can unlock your user pro-
Nle and protected applications with your Nnger
print.
Authenticating using voice recognition
Speak the sentence shown on the central dis- play and follow the voice assistant\bs instruc-
tions.
If the voice recognition was successful, a mes-
sage appears on the central display. You can
unlock your user proNle.\bAvoid background or disturbing noises during
voice recognition.
Deleting biometric data
Tap on * , for example, behind Facial Rec-
ognition .Select Yes.
Teaching in the vehicle key for proNle selection
Select Protect Content .Select SmartKey Recognition .Have the key ready and follow the set-up
assistant\bs prompts. The user proNle is linked to the selected key. If
you open the vehicle with the key, the light,
mirror and seat settings for your user proNle
are pre-activated. The key you are currently
using for unlocking is used.
The key is only stored for the driver and for
one user proNle.
Selecting a user
\bWhen you call up your driver proNle, the driv-
er\bs seat and the steering wheel can be set.You can cancel the setting process with the following actions:
= Press Tap Here to Cancel message on the
central display.
= Press one of the seat operating buttons in
the driver\bs door.Select Change User .Select a user.When requested to do so, authenticate with
the Mercedes me PIN or a taught-in biometric
characteristic.
The user proNle is loaded and activated.\bIf you select Continue Without Selecting a
User , no speciNc settings for the user proNle
are loaded.
ConNguring and deleting suggestions
Select ©.Select Settings .Select System .Select Suggestions .Select =.326MBUX multimedia system

Switch the options on or oM individually.
If an option is switched on and suPcient data
has been gathered, personalized suggestions based on your user behavior will be oMered to
you on the zero layer. These are, for example,
navigation destinations visited, phone num- bers dialed as well as suggestions based onyour music preferences.To delete collected suggestions: select

Overview of sosware updates
Important sosware updates may be necessary for
the security of your multimedia system\bs data.
Install these updates, or else the security of your
multimedia system cannot be ensured.
The multimedia system displays a corresponding
message when a sosware update is available.
If the Automatic Online Update option is active,
sosware updates are downloaded automatically. If
the option is deactivated, you will be informed of new sosware updates once. The sosware updates
are available for downloading for a limited period
of time.
Carrying out a sosware update:
= You can start sosware updates via the com-
munication module.
= You can start sosware updates via a Wi-Fi hot-
spot.
= You can start map updates from an external
medium.
\bOnline sosware updates cannot be performed
via external Wi-Fi hotspots that are encrypted
via TKIP.\bIf the Wi-Fi hotspot requires logging in via the browser, once the connection is successfully
established the browser will open in order to
start the update. Follow the instructions in the
browser in order to start the download.\bTo complete sosware updates via the commu-
nication module, the vehicle must be connec-
ted with the Internet and a Mercedes me user
account.\bTo complete sosware updates via Wi-Fi, the
vehicle must be connected to an external Wi-
Fi hotspot.
A sosware update consists of three steps:
= Downloading or copying of the data required
for installation
= Installation of the downloaded sosware
update
= Activation of the downloaded sosware update
\bIt may be necessary to restart the MBUX mul-
timedia system aser completion of a sosware
update.\bWhile some sosware updates are being down-
loaded, the multimedia system cannot beoperated and the vehicle functions may be
restricted.\bSome sosware updates require a safe vehicle
status for the installation to be completed.
They can only be carried out in a safely
parked vehicle with the vehicle switched oM.
For sosware updates requiring a safe vehicle sta-
tus: when the last installation step is reached, a
message appears on the central display aser the
vehicle is switched oM. Follow the step-by-step
instructions on the central display to complete the
installation.
There are sosware updates that can only be
installed when the vehicle is safely parked, there
are no more people in the vehicle and the vehicle
is locked.
Availability of the driver\bs and central display During the installation of sosware updates, it is
not possible to use the vehicle, central display and driver\bs display. You may receive the following display message when an installation is running:
328MBUX multimedia system