MERCEDES-BENZ EQS SUV 2023 Owners Manual

number Nrst or use the Mercedes-Benz emer-
gency call system (  page 361).
More information about Mercedes me connect services can be obtained in the Mercedes me Por-tal: https://me.secure.mercedes-benz.com

q Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con-
nect call depends on:
= The reason for initiation of the call
= The service that is selected in the voice con-
trol system
= The activated Mercedes me connect services
You can Nnd out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection information for Mercedes me connect. You canNnd these in your Mercedes me user account.Overview of the Mercedes me & Apps menu
When you log in with a user account to the
Mercedes me Portal, then services and oMers
from Mercedes-Benz will be available to you.
For more information consult an authorized
Mercedes-Benz Center or visit the Mercedes me Portal: https://me.secure.mercedes-benz.com
\bMake sure you always keep the Mercedes me
Apps updated.
You can call up the menu using Apps in the multi-
media system.
In the Apps menu, the following options can be
available:
= Connecting the vehicle with the Mercedes me
user account
= Deleting a connection between a user account
Mercedes me and the vehicle
= Calling up the Mercedes me services
= Calling up apps such as In-Car OPce or the
web browser depending on availability
Web browser overview1Previous website2Next website3Update4URL5Adds/removes bookmarks6Options7SettingsMBUX multimedia system359

\bUnder b you have the following options:
= Tabs
= Bookmarks & History
= Reading Mode
= Share Link
= Share Content
= Request Mobile Website\bWebsites cannot be shown while the vehicle is
in motion.
Overview of Smartphone Integration
With Smartphone Integration, you can use certain
functions on your mobile phone via the multime- dia system display.
Only one mobile phone at a time can be connec-
ted via Smartphone Integration to the multimedia system. Also for use with two phone mode withSmartphone Integration, only one additional
mobile phone can be connected using Bluetooth n
with the multimedia system.
The full range of functions for Smartphone Inte-
gration is only possible with an Internet connec-
tion. The appropriate application must be down-
loaded on the mobile phone to use Smartphone
Integration. The mobile phone must be switched on and connected to the multimedia system viathe USB port using a suitable cable.
Apps for Smartphone Integration:
= Apple CarPlay n
(wireless connection via Blue-
tooth n
also possible)
= Android Auto (wireless connection via Blue-
tooth n
also possible)\bFor safety reasons, the Nrst activation of
Apple CarPlay n
or Android Auto on the multi-
media system must be carried out when the vehicle is stationary with the parking brake.
You can start Smartphone Integration using theDevices menu.
You can end Smartphone Integration via the Devi-
ces or by disconnecting the connecting cable
between the mobile phone and multimedia sys-
tem.
\bMercedes-Benz recommends disconnecting
the connection via the device manager or theconnecting cable only when the vehicle is sta-
tionary.
Overview of transferred vehicle data
When using Smartphone Integration, certain vehi-
cle data is transferred to the mobile phone. This enables you to get the best out of selected mobile phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
= Sosware release of the multimedia system
= System ID (anonymized)
The transfer of this data is used to optimize com-
munication between the vehicle and the mobile phone.
To do this, and to assign several vehicles to the
mobile phone, a vehicle identiNer is randomly gen-
erated.
This has no connection to the vehicle identiNca-
tion number (VIN) and is deleted when the multi-
media system is reset (  page 331).
The following driving status data is transmitted: = Transmission position engaged
360MBUX multimedia system

=Distinction between parked, standstill, rolling
and driving
= Day/night mode of the driver\bs display
= Drive type
The transfer of this data is used to alter how con-
tent is displayed to correspond to the driving sit-
uation.
The following position data is transmitted: = Coordinates
= Speed
= Compass direction
= Acceleration direction
The mobile phone uses this data to improve the
accuracy of navigation, for example, when driving
through a tunnel.
Mercedes-Benz emergency call system
Information on the Mercedes-Benz emergency
call system
Your vehicle is equipped with the Mercedes-Benz emergency call system (!

Messages on the display
SOS NOT READY: the vehicle is not on or eCall not
available.
During an active emergency call, <schar> appears in the display.
You can Nnd more information on the regional
availability of eCall at: https://www.mercedes-
benz-mobile.com/extra/ecall/\bIf there is a malfunction of the emergency call
system, the loudspeakers, microphone, air
bag or the SOS button, for example, are
faulty.
You can recognize a malfunction in the emer-
gency call system by the following displays:
= A corresponding message will also appear
in the driver\bs display.
= The SOS button lights up red continuously.
Triggering an automatic Mercedes-Benz emer-
gency call
Requirements: = The vehicle is switched on.
= The starter battery is suPciently charged.
The Mercedes-Benz emergency call system trig- gers an emergency call automatically in the fol-
lowing cases:
= Aser activation of the restraint systems such
as air bags or Emergency Tensioning Devices aser an accident
= Aser an automatically initiated emergency
stop by Active Emergency Stop Assist
The emergency call has been made: = A voice connection is made to the Mercedes-
Benz emergency call center.
= A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmit the vehicle position data to oneof the emergency call centers.
The SOS button in the overhead control panel
Oashes until the emergency call is Nnished.
It is not possible to immediately end an automatic
emergency call.If no connection can be made to the emergency
services either, a corresponding message appears in the media display.Dial the local emergency number on yourmobile phone.
If an emergency call has been initiated:
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice connection is established with the emergency
call center operator.
= Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
= If no vehicle occupant answers, an ambulance
is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emergency
call
To use the SOS button in the overhead con- trol panel: press the SOS button at least one
second long (  page 354).
or
362MBUX multimedia system

To use voice control: use the voice commands
of the MBUX Voice Assistant.
The emergency call has been made:
= A voice connection is made to the Mercedes-
Benz emergency call center.
= A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmit the vehicle position data to one
of the emergency call centers.
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
= Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no connection can be made to the emergency
services, a corresponding message appears in the
central display.
Dial the local emergency number on your mobile phone.Ending an unintentionally triggered manual
Mercedes-Benz emergency callSelect <schar> on the multifunction steering wheel. Depress button for several seconds.
Data transfer of the Mercedes-Benz emergency
call system
In the event of an automatic or manual emergency
call the following data is transmitted, for example:
= Vehicle\bs GPS position data
= GPS position data on the route (a few hundred
meters before the incident)
= Direction of travel
= Vehicle identiNcation number
= Vehicle drive type
= Number of people detected in the vehicle
= Whether Mercedes me connect is available or
not
= Whether the emergency call was initiated
manually or automatically
= Time of the accident
= Language setting on the multimedia system
Data transmitted is vehicle information. For any
questions about the collection, use and sharing of
the eCall system data, please contact MBUSA\bs
Customer Assistance Center at 800-FOR-MERC.
For Canada, please contact MBC\bs Customer Assistance Center at 1-800-387-0100.
Customer requests for covered information should
be submitted via the same channels.
For accident clariNcation purposes, the following
measures can be taken up to an hour aser the
emergency call has been initiated:
= The current vehicle position can be deter-
mined.
= A voice connection to the vehicle occupants
can be established.MBUX multimedia system363

Radio & media
Overview of the symbols and functions in the media menu
SymbolDesignationFunction6PlaySelect to start or continue playback.8RestSelect to pause the playback.:Repeat a trackSelect to repeat the current track or the active playlist.
= Select once: the active playlist is repeated.
= Select twice: the current track is repeated.
= Select three times: the function is deactivated.9Random playbackSelect to play back the tracks in random order.

SymbolDesignationFunction=SettingsSelect to make settings.©HomeSelect to return to the home screen.LMessagingSelect to call up messaging.Full screenSelect to switch to full screen mode.The following functions and settings are available
in the media menu:
= Connecting external data storage media with
the multimedia system (e.g. using USB or
Bluetooth n
)
= Playing back audio or video NlesMBUX multimedia system365

Overview of the symbols and functions in the radio menuSymbolDesignationFunction©HomeSelect to return to the home screen.LMessagingSelect to call up messaging.

SymbolDesignationFunction=SettingsThe following additional settings are available in
the TuneIn Radio menu:
= Selecting stream
= Logging on to or out of the TuneIn accountßFavoritesSelect during playback to save the station cur-
rently set as a favorite.6 /8Play/PauseSelect to start, stop or continue playback.BrowseSelect to choose a category and then a radio sta-
tion.Additional functions of the satellite radio
SIRIUS XM n
satellite radio oMers more than 175
digital-quality radio channels providing commer-
cial-free music, sports, news and entertainment,
for example. SIRIUS XM n
satellite radio employs a
Oeet of high-performance satellites to broadcastaround the clock throughout the USA and Can-
ada. The satellite radio program is available for amonthly fee. Information about this can be
obtained from a Sirius XM n
Service Center and at
https://www.siriusxm.com (USA).\bSirius, XM and all related marks and logos are
trademarks of Sirius XM Radio Inc. and its
subsidiaries. All other marks, channel namesand logos are the property of their respective
owners. All rights reserved.MBUX multimedia system367

SymbolDesignationFunction=SettingsThe following additional settings are available in
the satellite radio menu:
= Activate child safety lock to lock channels
with adult content
= Set alarm program for music and sport alerts
= Create TuneMix lists to listen to music seam-
lessly6PlaySelect to start or continue playback.8RestSelect to pause the playback.Depending on the frequency band selected, diMer-
ent functions are available to you.
Select the desired frequency band in the radio
menu head runner.
Calling up TuneIn Radio
Requirements
= There is a user account at https://
www.mercedes.me.
= The vehicle is linked to the Mercedes me user
account.
= The TuneIn Radio service is activated in the
Mercedes me portal.
= The data volume is available.
Depending on the country, data volume may need to be purchased.
= A fast Internet connection for data transmis-
sion free of interference.\bData volume can be purchased directly from
a mobile phone network provider via the
Mercedes me Portal.\bThe functions and services are country-
dependent. For more information, consult an
authorized Mercedes-Benz Center.368MBUX multimedia system