Time MERCEDES-BENZ M-Class 2011 W164 User Guide

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information
Booklet describes all necessary maintenance
work that should be performed at regular
intervals.
Always have the Service and Warranty
Information Booklet with you when you bring
the vehicle to an authorized Mercedes-Benz
Center. The service advisor will record each
service in the Service and Warranty
Information Booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number will be
answered by Mercedes-Benz Customer
Assistance Representatives 24 hours a day,
365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) You will find both in your vehicle
literature portfolio.
In accordance with standard program
guidelines, Roadside Assistance is prepared
to provide vehicle service up until a
reasonable distance from the next paved
roadway. We will make every effort to assist
in a breakdown situation. However, the
accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Service technician or the tow service provider
on a case-by-case basis.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
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Change of address or ownership
In the event of a change of address, be sure
to send in the "Change of Address Notice"
found in the Service and Warranty
Information Booklet, or simply call the
Mercedes-Benz Customer Assistance Center
(in the USA) at 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (in
Canada) at 1-800-387-0100. This will assist
us in contacting you in a timely manner
should the need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it available
to the next operator.
If you bought this vehicle used, be sure to
send in the "Notice of Purchase of Used
Truck" found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (in
Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R Service facilities or replacement parts may
not be readily available.
R Unleaded gasoline for vehicles with
catalytic converters may not be available.
The use of leaded fuels can damage the
catalytic converter.
R Gasoline may have a considerably lower
octane rating. Improper fuel can cause
engine damage.
Sport Utility Vehicle
GWarning!
This Sport Utility Vehicle is designed for both
on-road and off-road use. It can go places and
perform tasks for which conventional 2-wheel
drive passenger cars are not intended. This
vehicle will handle and maneuver differently
from conventional passenger cars in driving
conditions which may occur on streets,
highways and off-road use.
This vehicle has a higher ground clearance
and a higher center of gravity than many
passenger cars. As with other vehicles of this
type, if you make sharp turns at excessive
speeds or abrupt maneuvers, the vehicle may
roll over or may go out of control and crash.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
Before you start to drive this vehicle, read the
Operator’s Manual. Take time to become
familiar with the driving characteristics of this
vehicle. Be sure you are familiar with all
vehicle controls. Learn how your vehicle
handles on different road surfaces. Do not
attempt sharp turns at excessive speeds or
abrupt maneuvers or other unsafe driving
actions that can cause loss of vehicle control.
When driving off-road or working the vehicle
hard, do not overload it. And, always wear
your seat belts at all times. In a rollover crash,
an unbelted person is significantly more likely
to die than a person wearing a seat belt.
Operating safety
Safety notes
GWarning
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
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Multifunction steering wheelFunctionPage:Multifunction display206;COMAND APS; see the
separate operating
instructions=~6Makes/accepts or rejects/
ends a call
220
WXSelects submenus in the
Settings menu
213
Changes valuesAdjusts the volumeOperates RACETIMER in
AMG vehicles
209
?Switches on the Voice
Control System; see the
separate operating
instructionsFunctionPage?VUSelects a menu: scrolls
back and forth
207
ASwitches off the Voice
Control System; see the
separate operating
instructions&*Scrolls back and forth
within a menu
207
30Multifunction steering wheelAt a glance
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Vehicle equipment
i This manual describes all the standard
and optional equipment of your vehicle
which was available at the time of
purchase. Country-specific differences are
possible. Bear in mind that your vehicle
may not feature all functions described
here. This also refers to safety-related
systems and functions.
Occupant safety
Overview of occupant safety
In this section you will learn the most
important facts about the restraint system
components of the vehicle.
The restraint systems are:
R Seat belts
R Child restraint systems
R "LATCH" type child seat mountings
Additional protection is provided by:
R SRS (Supplemental Restraint System)
R NECK-PRO head restraints
R PRE-SAFE ®
R Air bag system components with:
- PASSENGER air bag OFF indicator lamp
- USA only: front-passenger seat with
Occupant Classification System (OCS)
- Canada only: front-passenger seat with
BabySmart™ air bag deactivation system
The protective functions of the systems work
in conjunction with each other. The systems
are, however, autonomous.
GWarning!
Modifications to or work improperly
conducted on restraint system components
or their wiring, as well as tampering with
interconnected electronic systems, can lead
to the restraint systems no longer functioning
as intended.
Air bags or Emergency Tensioning Devices/
belt buckle tensioners, for example, could
deploy inadvertently or fail to deploy.
Therefore, never modify the restraint
systems. Do not tamper with electronic
components or their software.
i More information on the subject of
children in the vehicle and child restraint
systems can be found under the "Children
in the vehicle" chapter ( Y page 58).
SRS (Supplemental Restraint System)
Introduction
SRS reduces the risk of occupants coming
into contact with the vehicle's interior in the
event of an accident. It can also reduce the
effect of the forces to which occupants are
subjected during an accident.
SRS consists of:
R + SRS warning lamp
R air bags
R air bag control unit (with crash sensors)
R ETDs/belt buckle tensioners
R belt force limiters
SRS warning lamps
SRS functions are checked regularly when
you switch on the ignition and when the
engine is running. Therefore, malfunctions
can be detected in good time.
The + SRS warning lamp in the instrument
cluster lights up when the ignition is switched
on. It goes out no later than a few seconds
after the engine is started.
The SRS components are in operational
readiness when the + indicator lamp goes
out while the engine is running.
36Occupant safetySafety
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GWarning
The SRS self-check has detected a
malfunction if the + SRS warning lamp:
R does not illuminate
R goes out approximately 4 seconds after the
engine is started
R illuminates after the engine is started or
illuminates during the journey
For your safety, Mercedes-Benz recommends
that you have the system checked as soon as
possible at an authorized Mercedes-Benz
Center. Otherwise the SRS may not be
activated when it is needed in an accident,
which could result in serious or fatal injury.
The SRS might also deploy unexpectedly and
unnecessarily which could also result in
injury.
In addition, improper work on the SRS creates
a risk of rendering the SRS inoperative or
causing unintended air bag deployment. Work
on the SRS must therefore only be performed
by qualified technicians. Contact an
authorized Mercedes-Benz Center.
Contact an authorized Mercedes-Benz Center
if it is necessary to modify an air bag system
to accommodate a person with disabilities.
USA only: Call our Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) for details.
Safety guidelines for seat belts,
Emergency Tensioning Devices (ETDs)
and air bags
GWarning
R Damaged seat belts or seat belts that have
been subjected to stress in an accident
must be replaced. Their anchoring points
must also be checked. Only use seat belts
installed or supplied by an authorized
Mercedes-Benz Center.
R Air bags and pyrotechnic Emergency
Tensioning Devices (ETDs) contain
perchlorate material, which may require
special handling and regard for the
environment. Check your national disposal
guidelines. California residents, see
www.dtsc.ca.gov/HazardousWaste/
Perchlorate/index.cfm .
R Air bags and ETDs are designed to function
on a one-time-only basis. An air bag or ETD
that has deployed must be replaced. PRE-
SAFE ®
has electrically operated reversible
belt tensioners in addition to the
pyrotechnic ETDs.
R Do not pass seat belts over sharp edges.
They could tear.
R Do not make any modification that could
change the effectiveness of the seat belts.
R Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
R No modifications of any kind may be made
to any components or wiring of the SRS.
R Do not change or remove any component
or part of the SRS.
R Do not install additional trim material, seat
covers, badges, etc. to the:
- padded steering wheel boss
- front-passenger air bag cover
- outer side of front seat bolsters
- outer side of the seat bolsters of the rear
bench seat backrest
- roof lining trim
R Do not install additional electrical/
electronic equipment on or near SRS
components and wiring.
R Keep area between air bags and occupants
free of objects (e.g. packages, purses,
umbrellas, etc.).
R Do not hang items such as coat hangers
from the coat hooks or handles over the
door. These items may be thrown around in
the vehicle and cause head and other
injuries when the window curtain air bag is
deployed.
R Air bag system components will be hot after
an air bag has inflated. Do not touch them.Occupant safety37SafetyBA 164.1 USA, CA Edition B 2011; 1; 2, en-USd2mskotVersion: 3.0.3.52010-04-21T17:25:06+02:00 - Seite 37Z

possible and the seat belt is properly
positioned on the body.GWarning
Never let more people ride in the vehicle than
there are seat belts available. Make sure
everyone riding in the vehicle is correctly
restrained with a separate seat belt. Never
use a seat belt for more than one person at a
time.
GWarning
Damaged seat belts or seat belts that have
been subjected to stress in an accident must
be replaced and their anchoring points must
also be checked.
Only use seat belts which have been approved
by Mercedes-Benz.
Do not make any modifications to the seat
belts. This can lead to unintended activation
of the ETDs or to their failure to activate when
necessary.
Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
Have all work carried out only by qualified
technicians. Contact an authorized
Mercedes-Benz Center.
Correct use of the seat belt
GWarning
USE SEAT BELTS PROPERLY
R Seat belts can only protect when used
properly. Never wear seat belts in any other
way than as described in this section, as
that could result in serious injuries in case
of an accident.
R Each occupant should wear their seat belt
at all times, because seat belts help reduce
the likelihood of and potential severity of
injuries in accidents, including rollovers.
The integrated restraint system includes
SRS (driver's front air bag, front-passenger
front air bag, side impact air bags, window
curtain air bags for door windows),
Emergency Tensioning Devices, seat belt
force limiters, and front seat knee bolsters.
The system is designed to enhance the
protection offered to properly belted
occupants in certain frontal (front air bags
and ETDs) and side (side impact air bags,
window curtain air bags, and ETDs) impacts
which exceed preset deployment
thresholds and in certain rollovers (window
curtain air bags and ETDs).
R Never wear the shoulder belt under your
arm, across your neck or not routed across
your shoulder. In a frontal crash, your body
would move too far forward. That would
increase the chance of head and neck
injuries. The seat belt would also apply too
much force to the ribs or abdomen, which
could severely injure internal organs such
as your liver or spleen.
Adjust the seat belt so that the shoulder
section is located as close as possible to
the middle of the shoulder. It should not
touch the neck. Never pass the shoulder
portion of the seat belt under your arm. For
this purpose, you can adjust the height of
the seat belt outlet.
R Position the lap belt as low as possible on
your hips and not across the abdomen. If
the lap belt is positioned across your
abdomen, it could cause serious injuries in
a crash.
R Never wear seat belts over rigid or
breakable objects in or on your clothing,
such as eyeglasses, pens, keys etc., as
these might cause injuries.
R Make sure the seat belt is always routed
snugly. Take special care of this when
wearing loose clothing.
R Never use a seat belt for more than one
person at a time. Do not fasten a seat belt
around a person and another person or
other objects at the same time.
R Seat belts should not be worn twisted. In a
crash, you would not have the full width of
the seat belt to distribute impact forces.54Occupant safetySafety
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Belt warning for driver and front
passenger
Regardless of whether the driver's and front-
passenger seat belts have already been
fastened, the 7 seat belt warning lamp
lights up for six seconds each time the engine
is started. It then goes out once the driver and
the front passenger have fastened their seat
belts.
If the driver's seat belt is not fastened after
the engine is started, an additional warning
tone will sound. The warning tone goes out
after approximately six seconds or once the
driver's seat belt is fastened.
If after six seconds the driver or front-
passenger have not fastened their seat belts
and the doors are closed:
R the 7 seat belt warning lamp remains
illuminated as long as either the driver's or
front-passenger seat belt is not fastened.
R if the vehicle speed once exceeds 15 mph
(25 km/h), the 7 seat belt warning
lamp lights up. Additionally, a warning tone
will sound with increasing intensity for a
maximum of 60 seconds or until the
driver's and front-passenger seat belt are
fastened.
If the driver/front passenger unfasten their
seat belt while the vehicle is in motion, the
7 seat belt warning lamp lights up and a
warning tone sounds again.
The warning tone ceases even if the driver or
front passenger have still not fastened their
seat belt after 60 seconds. The 7 seat belt
warning lamp stops flashing but continues to
be illuminated.
After the vehicle has come to a standstill, the
warning tone is reactivated and the 7 seat
belt warning lamp flashes again if the vehicle
speed has exceeded 15 mph (25 km/h).
The 7 seat belt warning lamp only goes
out if:
R both the driver and the front passenger
have fastened their seat belts
or
R the vehicle is stationary and a door is open
i For more information on the 7 seat
belt warning lamp, see "Indicator and
warning lamps in the instrument cluster,
seat belt" ( Y page 248).
Emergency Tensioning Devices and
seat belt force limiters
The front seat belts and the outer seat belts
in the rear are equipped with ETDs and belt
force limiters. In addition, the front seat belts
are installed with belt buckle tensioners.
! If the front-passenger seat is not
occupied, do not engage the seat belt
tongue in the buckle on the front-
passenger seat. Otherwise, the Emergency
Tensioning Device/belt buckle tensioner
could be triggered in the event of an
accident.
ETDs/belt buckle tensioners tighten the seat
belts in an accident, pulling them close
against the body.
ETDs/belt buckle tensioners do not correct
incorrect seat positions or incorrectly
fastened seat belts.
ETDs do not pull vehicle occupants back
towards the backrest.
Seat belt force limiters, when activated, are
employed to help reduce the force exerted by
the seat belts on occupants during a crash.
The front belt force limiters are synchronized
with the front air bags, which take on a part
of the deceleration force. Thus, the force
exerted on the occupant is distributed over a
greater area.
The ETDs/belt buckle tensioners can only be
activated when:
R the ignition is switched on
R the restraint systems are operational; see
"SRS warning lamp" ( Y page 36)
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GWarning!
Do not carry heavy or hard objects in the
passenger compartment or trunk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
If an infant or child is traveling in the vehicle:
XSecure the child using an infant or child
restraint system appropriate to the age and
weight of the child.XMake sure that the infant or child is
properly secured at all times while the
vehicle is in motion.
Child restraint systems
Important safety guidelines
GWarning
Observe "Important safety instructions"
( Y page 58).
We recommend all infants and children be
properly restrained using the child restraint
systems at all times while the vehicle is in
motion.
The use of infant or child restraints is required
by law in all 50 states, the District of
Columbia, the U.S. territories and all
Canadian provinces.
Infants and small children should always be
seated in an infant or child seat restraint
system appropriate for the size and weight of
the child. They must be properly secured in
accordance with the manufacturer's
installation instructions for the infant or child
seat restraint system. All infant and child seat
restraint systems must comply with the US
Federal Motor Vehicle Safety Standards 213
and 225 and Canadian Motor Vehicle Safety
Standards 213 and 210.2.
A statement by the child restraint
manufacturer of compliance with these
standards can be found on the instruction
label on the child restraint system. You will
also find the statement in the instruction
manual provided with the child restraint
system.
When using an infant restraint system, child
restraint system or booster seat, make sure
to carefully read and follow all manufacturer's
instructions for installation and use.
Please read the warning labels affixed to the
interior of the vehicle or to the infant restraint
system or child restraint system.GWarning
According to accident statistics, children are
safer when properly restrained on the rear
seats than on the front-passenger seat. Thus,
we strongly recommend that children be
placed in the rear seats whenever possible.
Regardless of seating position, children 12
years old and under must be seated and
properly secured in an appropriately sized
child restraint system or booster seat
recommended for the size and weight of the
child.
The infant or child restraint system must be
properly secured with the vehicle's seat belt,
the seat belt and Top Tether strap, or lower
anchors and Top Tether strap, fully in
accordance with the child seat
manufacturer's instructions.
Occupants, especially children, should always
sit as upright as possible, wear the seat belt
properly and use an appropriately sized child
restraint system or booster seat
recommended for the size and weight of the
child.
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iIf the alarm stays on for more than 30
seconds, the emergency call system
mbrace (USA only) or Tele Aid (Canada
only) initiates a call to the Customer
Assistance Center automatically. The
emergency call system initiates the call
provided that:
R you have subscribed to the mbrace/Tele
Aid service
R the mbrace/Tele Aid service has been
activated properly
R the mobile phone, power supply and GPS
necessary are availableXTo arm: lock the vehicle with the SmartKey
or KEYLESS-GO.
The turn signal lamps flash three times to
indicate that the vehicle is locked. Indicator
lamp : flashes to indicate that the alarm
system is armed.
i If the turn signal lamps do not flash three
times, a door or the tailgate may not be
properly closed.
It may be necessary to close the affected
door or the tailgate.
XTo deactivate: unlock the vehicle using the
key or KEYLESS-GO.
The turn signal lamps flash once to indicate
that the anti-theft alarm system is switched
off.i Unless you open a door or the trunk lid
within 40 seconds after unlocking the
vehicle:
R the vehicle will be locked again.
R the anti-theft alarm system will be re-
armed.XTo stop the alarm using the SmartKey:
insert the key into the ignition lock.
The alarm is switched off.
or
XPress the % or & button on the key.
The alarm is switched off.XTo stop the alarm using KEYLESS-GO:
grasp the outside door handle. The key
must be outside the vehicle.
The alarm is switched off.
or
XPress the Start/Stop button on the
dashboard. The key must be inside the
vehicle.
The alarm is switched off.70Anti-theft systemsSafety
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Vehicle equipment
i This manual describes all the standard
and optional equipment of your vehicle
which was available at the time of
purchase. Country-specific differences are
possible. Bear in mind that your vehicle
may not feature all functions described
here. This also refers to safety-related
systems and functions.
SmartKey
Important safety guidelines
GWarning!
When leaving the vehicle, always remove the
SmartKey from the starter switch. Always
take the SmartKey with you and lock the
vehicle. Do not leave children unattended in
the vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
starter switch or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned by these
parts.
GWarning!
Do not carry heavy or hard objects in the
passenger compartment or cargo
compartment unless they are firmly secured
in place.
Unsecured or improperly positioned cargo
increases a child’s risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
General information
If you cannot open or lock the vehicle with the
SmartKey, either the battery in the SmartKey
is empty, the SmartKey is faulty, or the vehicle
battery is discharged.
XCheck the battery in the SmartKey and
replace it if necessary ( Y page 76).XUnlock the driver's door using the
mechanical key ( Y page 75).XLock the vehicle using the mechanical key
( Y page 75).XHave the vehicle battery and battery
contacts checked by an authorized
Mercedes-Benz Center.
If the SmartKey is faulty, contact Roadside
Assistance or an authorized Mercedes-Benz
Center.
SmartKey functions
General notes
i USA only:
This device complies with Part 15 of the
FCC regulations. Operation is subject to
the following conditions:
1. This device must not cause any harmful
interference, and
2. This device must be able to
accommodate interference that is
72SmartKeyOpening and closing
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