MERCEDES-BENZ SPRINTER 2019 MY19 with 7” screen

A
Spa rewheel (e xample) →
255 At
aglance – Emer gencies and breakdowns 17

Environmental pr
otection
+ ENVIRONMENTAL
NOTEEnvironmental
damage due tooperating conditions and
personal driving style The pollutant emission of
your vehicle is
directly related totheve hicle's operation.
Yo u can make a contribution toenvironmen tal
pr otection byoperating your vehicle in an
environmentally responsible manner. Todo
th is, obser vethefo llowing recommendations
on ope rating conditions and your personal
driving style.
Operating conditions: #
Make sure that the tire pressures are
alw ays cor rect. #
Do not transport any unnecessa ry
we ight (e.g. a roof rack which is no lon‐
ge rre qu ired). #
Obser vethe service inter vals.
A regularly serviced vehicle will contri b‐
ute toenvironmen tal pr otection. #
Always ha vemaintenance workcar ried
out at a qualified specialist workshop.
Pe rsonal driving style: #
Do not depress the accelera tor pedal
when starting the engine. #
Do not warm upthe engine while sta‐
tionar y. #
Drive carefully and maintain a su fficient
dis tance to ot hervehicles. #
Avoid frequent, sudden acceleration and
braking. #
Shift gears in good time and use each
ge ar only up to00C3 of its maximum
engine speed. #
Switch off the engine when in stationary
traf fic fo r a prolonged time. #
Drive in a fuel-ef ficient manne r.Pay
attention tothe ECO display for a fuel-
ef ficient driving style. Environmental issues and
recommendations
It is recommended torege nerate and recycle sub‐
st ances ins tead of immediately disposing of
th em.
The releva nt environmental guidelines and regula‐
tions ser vetoprotect the environment and
should be follo we d carefully. Mercedes-Benz Genuine
Parts
+ ENVIRONMENTAL
NOTEEnvironmental
damage caused bynot using recycled
re conditioned components Daimler
AGoffers recycled reconditioned
components and pa rts with the same quality
as new parts. The same entitlement from the
Limited Warranty is valid as for new parts. #
Use recycled reconditioned components
and pa rts from Daimler AG. *
NO
TEThe ef fectiveness of there stra int
sy stems can be impaired byinstalling
accessory parts, per form ing repairs or
we lding operations Airbags, Emer
gency Tensioning Devices as
we ll as control units and sensors forthe
re stra int sy stems can be ins talled in thefo l‐
lowing areas of theve hicle:
R Door frames
R Roof frames
R Doors
R Door pillars
R Door sills
R Seats
R Cockpit
R Instrument clus ter
R Center console #
Do not ins tall any accessories such as
audio sy stems in these areas. #
Do not per form repairs or welding oper‐
ations. #
Have accesso ryparts ins talled at a
qu alified specialist workshop. If
yo u use parts, tires, wheels or saf ety-re leva nt
accesso ries which ha venot been appr ovedby
Mercedes-Benz, the operating saf ety of theve hi‐
cle may be jeopardized. Saf ety-re leva nt sy stems,
e.g. the brake sy stem, may malfunction. Only use
Mercedes-Benz Genuine Parts or parts of equal
qu ality. Use only tires, wheels and accesso ry
parts that are appr oved foryo ur vehicle model.
Mercedes-Benz tests original parts, con version
parts and accessory parts that ha vebeen
appr ovedfo ryo ur vehicle model forre liability,
saf ety and suitabilit y.Despite ongoing ma rket
re sear ch,we are unable toassess other parts. 18
General no tes

We
therefore accept no responsibility forth e use
of such parts in Mercedes-Benz vehicles, even if
th ey have been of ficially appr oved or independ‐
ently appr oved byate sting cen ter.
In some other countries, cer tain parts are only
of ficially appr ovedfo r ins tallation or modification
if th ey comply wi thlegal requirements. All
Mercedes-Benz Genuine Parts satisfy these
re qu irements. Make sure that all parts are suita‐
ble foryo ur vehicle.
Alw ays specify theve hicle identification number
(VIN) and the engine number when ordering
Mercedes-Benz Genuine Parts (/ page 261). Information about attachments, add-on
equipment, installations and con versions
Fo r saf etyre asons, ha veadd-on equipment pro‐
duced and assembled in accordance with the
va lid Mercedes-Benz add-on equipment guide‐
lines. These add-on equipment guidelines ensure
th at thech assis and add-on equipment form one
unit and that the greatest possible le vel of opera‐
tional and driving saf ety is achie ved.
Bo th vehicle manufacturers as well as body man‐
ufacturers must alw ays ensure that the products
manufactured bythem come into circulation only
in a safe state and do not pose any risks topeo‐
ple. Otherwise, there may be consequences
under civil, criminal or public la w.All manu factur‐
ers are responsible forth e products that they
ha ve manufactured. The manufacturer of attach‐
ments, add-on equipment, inserts and con ver‐
sions must guara ntee compliance wi thDirective
2001/95/EC on general product sa fety.
Mercedes-Benz recommends thefo llowing for
saf etyre asons:
R Do not make any other changes totheve hi‐
cle.
R Obtain appr oval from the dealer named on
th e inside title page in theeve nt of deviations
from the appr oved add-on equipment guide‐
lines.
Ac cep tance tests per form ed bypublic test bodies
or of ficial appr ovals do not rule out saf etyrisks.
Obser vethe information about Mercedes-Benz
Genuine Parts (/ page18).
% Fu
rther information can be obtained at a
qu alified specialist workshop. &
WARNING Risk of accident and injury in
th eeve nt of inco rrect con versions or
ch anges totheve hicle
Con versions or changes totheve hicle can
impair the function of sy stems or compo‐
nents.
As a result, they may no longer function as
intended and/or endanger the operating
saf ety of theve hicle. #
Always ha vecon versions or changes to
th eve hicle made at a qualified work‐
shop. If
yo u are planning on making changes to your
ve hicle, wehighly recommend that you con tact
th e dealer named on the inside title page, who
will give you all the information you need. There
may be a charge forth is service.
If add-on equipment manufacturers and dealers
make modifications that af fect thefinal inspec‐
tion of the engine, vehicle or equipment, they
must accept sole responsibility forth eve hicle.
This also applies tomarking and documenting the
ve hicle parts af fected bythech anges that they
make.
Yo u are responsible for certifying and pr oviding
ev idence that thefo llowing conditions are me t:
R theve hicle complies with all releva nt stand‐
ards and regulations that are af fected bythe
modification.
R the modified vehicle still meets theve hicle
saf etyst andards and emission regulations.
R the modification does not impair the saf ety of
th eve hicle.
We are not responsible forth efinal inspection,
product liability or warranty claims resulting from
modification. This applies to:
R the modified components or sy stems.
R there sultant violation of emission regulations
or vehicle saf etyst andards.
R all consequences resulting from the modi‐
fi ed , less safe or even faulty vehicle.
We accept no responsibility as final manu facturer
or forth ere sultant product liability.
Even seeming lyminor changes totheve hicle,
such as attaching a radiator grill in winter, are not
permitted. Do not co verth era diator. Do not use
any thermal mats, insect pr otection co vers etc. General no
tes19

Otherwise,
theva lues of theve hicle's diagnostic
sy stem will be dis torted. Some of these values
are prescribed bylaw and must be cor rect at all
times.
The factory equips theve hicle with a wooden or
plastic cargo compartment floor; this is an inte‐
gral part of theve hicle stru cture. If you ha vethe
cargo compa rtment floor remo ved, theve hicle
body may be damaged. Load securing will then
be impaired and the maximum loading capacity
of the tie-down points will no longer be guaran‐
te ed. Therefore, do not ha vethe cargo compart‐
ment floor remo ved.
Note s onthe pa rtition
Wi thout a partition, vehicles that are appr oved as
commercial vehicles (N1, N2) do not fulfill
ISO 27956, whi chdescribes the equipment for
properly securing a load in delivery vehicles. If
th eve hicle is used totranspo rtgoods, retrofitting
th e partition is stronglyrecommended, as prop‐
erly secu ring the load in vehicles without a parti‐
tion will alw ays be a complex operation. Operating Instructions
These Operating Instructions describe all models
and all standard and special equipment available
fo ryo ur vehicle at the time these Operating
Instructions wenttopress. Countr y-specific dif‐
fe re nces are possible. No tethat your vehicle may
not be equipped with all functions described. This
is also the case for sy stems and functions rele‐
va nt tosaf ety. Therefore, the equipment on your
ve hicle may dif fer from that in the descriptions
and illustrations.
The original pur chase agreement documen tation
fo ryo ur vehicle contains a list of all the sy stems
in your vehicle.
Should you ha veany questions concerning equip‐
ment and operation, consult an authorized
Mercedes-Benz Center.
The Operator's Manual and Maintenance Booklet
are impor tant documents and should be stored in
th eve hicle.
Note onvehicles which are equipped bybody
manu factu rers
Alw ays obser vethe body manufacturer's Operat‐
ing Instructions. You could otherwise failto rec‐
ognize dangers. Service and
vehicle operation Wa
rranty The Limi
tedWa rranty foryo ur vehicle is in
accordance with thewa rranty term s and condi‐
tions in the Service and Warranty In form ation
booklet.
Yo ur authorized Mercedes-Benz Center will
re place and repair all factor y-ins talled parts in
acco rdance with thete rm s of thefo llowing war‐
ra nty term s and conditions:
R New Vehicle Limited Warranty
R Exhaust Sy stem Warranty
R Emission Sy stems Warranty
R California, Connecticut, Maine, Massachu‐
setts, New York,Pe nnsy lvania, Rh ode Island
and Verm ont Emission Control Sy stem War‐
ra nty
R State Warranty En forc ement La ws("Lemon
La ws ")
Re placement parts and accessories are co vered
by the Mercedes-Benz Parts and Accessories
Wa rranties.
These are available at any authorized Mercedes-
Benz Center.
% Should
you lose your Service and Warranty
In fo rm ation booklet, ha vean authorized
Mercedes-Benz Center ar range for a replace‐
ment. The new Service and Warranty In for‐
mation booklet will be pos tedto yo u. Ve
hicle operation outside the USA or Canada When
you are tra veling abroad with your vehicle,
obser vethefo llowing points:
R service points or replacement parts may not
be available immediatel y.
R unleaded fuel forve hicles with a catalytic
con verter may not be available. Leaded fuel
can cause damage tothe catalytic con verter.
R the fuel may ha vea considerably lo wer
octane number. Unsuitable fuel can cause
engine damage.
Cer tain Mercedes-Benz models are available in
Europe thro ugh the European Delivery Program.
Fo r more information, please consult an author‐
ized Mercedes-Benz Center, or write toone of the
fo llowing addresses:
In the USA: 20
General no tes

Daimler
VANS US A,LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9 Main
tenance information Yo
ur cus tomer service advisor will record every
service foryo u in the Service and Warranty In for‐
mation booklet. Information on
Roadside Assistance Ro
adside Assis tance of fers tech nical help in the
eve nt of a breakdown. Your calls totheto ll-f ree
Ro adside Assis tance Hotline are ans weredby our
agents 24hours a da y,365 da ysaye ar.
1- 87 7-762-826 7(USA)
1-800-387-0 100(Canada)
Yo u can find fur ther information in theRo adside
Assis tance brochu re(USA) or the "Roadside
Assis tance" section in the Service and Warranty
booklet (Canada). You will find bo thintheve hicle
document wallet. Information on
changing address or owner In
theeve nt of a change of address, please send
us the "Notification of Address Change" in the
Service and Warranty In form ation booklet or sim‐
ply call the Cus tomer Assis tance Center (USA) at
th e hotline number 1-8 77-762-826 7or Cus tomer
Service (Canada) at 1-800-387-0 100. So, if nec‐
essar y,we can reach you in a timely fashion.
If yo u sell your Mercedes, please lea vethe entire
literature in theve hicle so that it is available to
th e next owner. If you ha vepur chased a used
ve hicle, please send us the "Notification of Pur‐
ch ase of Used Car" in the Service and Warranty
In fo rm ation booklet or call the Cus tomer Assis‐
ta nce Center (USA) at the hotline number
1-8 77-762-826 7or Cus tomer Service (Canada) at
1-800-387-0 100. Po
ssible danger due tosubstances haza rdous
to health In compliance with Proposition 65 ("P
rop65"), the
fo llowing de tach able label has been added to
each vehicle sold in Califo rnia: Operating saf
ety &
WARNING Risk of accident due tomal‐
functions or sy stem failures
If yo u do not ha vethe prescribed service/
maintenance workor any requiredrepairs
car ried out, this could result in malfunctions
or sy stem failures. #
Always ha vethe prescribed service/
maintenance workas well any required
re pairs car ried out at a qualified special‐
ist workshop. &
WARNING Risk of accident and injury as
a re sult of incor rect modi fications to
electronic component parts
Modification toelectronic components, their
software or wiring could impair their function
and/or the function of other networ ked com‐
ponent parts. In particular, sy stems releva nt
to saf ety could also be af fected.
As a result, they may no longer function as
intended and/or endanger the operating
saf ety of theve hicle. #
Neverta mp er with the wiring and elec‐
tronic component parts or their soft‐
wa re. #
You should ha veall workon electrical
and electronic components car ried out
at a qualified specialist workshop. Obser
vethe "Vehicle electronics" section in the
"Technical data". Gene
ral no tes 21

&
WARNING Risk offire due toflammable
materials on hot parts of theex haust sys‐
tem
Flammable material such as lea ves, grass or
twigs may ignite if they come into contact
wi th hot parts of theex haust sy stem. #
When driving on unpa vedro ads or off-
ro ad, regular lych eck theve hicle under‐
side. #
Remo vetrapped plants or other flam‐
mable material. #
Ifth ere is damage, consult a qualified
specialist workshop immediately. *
NO
TEDama getotheve hicle In
thefo llowing situations, in particular, there
is a risk of damage totheve hicle:
R The vehicle becomes grounded, e.g. on a
high curb or an unpa vedro ad
R The vehicle is driven toofast over an
obs tacle, e.g. a curb, speed bu mpor pot‐
hole
R A heavy object strike sth e underbody or
ch assis components
In situations such as this, the body, the
underbody, chassis components, wheels or
tires could be damaged without the damage
being visible. Components damaged in this
wa y can unexpectedly fail or, in the case of an
accident, may not absorb the loads that arise
as intended.
If th e underbody paneling is damaged, flam‐
mable materials such as lea ves, grass or
twigs can collect between the underbody and
th e underbody paneling. These materials may
ignite if they come into contact wi thhot parts
on theex haust sy stem. #
Have theve hicle checked and repaired
immediately at a qualified specialist
wo rkshop.
or #
If driving saf ety is impaired while con‐
tinuing your journe y,pull over and stop
th eve hicle immediately in accordance
with the traf fic conditions, and contact
a qu alified specialist workshop. Declarations of conformity
Information about
the decla ration of conform‐
ity for wi reless vehicle components USA:
"The wireless devices of this vehicle comply
with Part15 ofthe FCC Rules. Operation is sub‐
ject tothefo llowing two conditions: 1) These
devices may not cause harmful inter fere nce, and
2) These devices must acce ptany inter fere nce
re ceived, including inter fere nce that may cause
undesired operation. Changes or modi fications
not expressly appr ovedby the party responsible
fo r compliance could void the user's authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-e xemp t RSS
st andard(s). Operation is subject tothefo llowing
two conditions: (1) These devices may not cause
inter fere nce, and (2) These devices must acce pt
any inter fere nce, including inter fere nce that may
cause undesired operation of the device."
USA: "Wireless charging sy stem for mobile devi‐
ces (model: WMI2 Wireless Mobile Inter face): this
device complies with Part18 ofthe FCC Rules."
The name and address of there sponsible party
is:
peiker acustic GmbH
Max-Planc k-St r.28-32
61 381 Friedrichsdorf
Germany Diagnostics connection
The diagnostics connection is only intended for
th e connection of diagnostic devices at a quali‐
fi ed specialist workshop. &
WARNING Risk of accident due tocon‐
necting devices tothe diagnostics con‐
nection
If yo u connect equipment toa diagnostics
connection in theve hicle, it may af fect the
operation of vehicle sy stems.
As a result, the operating saf ety of theve hicle
could be af fected. #
Only connect equipment toa diagnos‐
tics connection in theve hicle which is
appr ovedfo ryo ur vehicle byMercedes-
Benz. 22
General no tes

&
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardizes the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Always ins tallth efloor mats securely
and as prescribed in order toensure
th at there is alw ays suf ficient room for
th e pedals. #
Do not use loose floor mats and do not
place floor mats on top of one ano ther. *
NO
TEBattery discharging from using
devices connec tedto the diagnostics
connection Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the bat‐
te ry, e.g. bydriving a considerable dis‐
ta nce. Connecting equipment
tothe diagnostics connec‐
tion can lead toemissions monitoring information
being reset, forex ample. This may lead tothe
ve hicle failing tomeet therequ irements of the
next emissions inspection du ring the main
inspection. Note
s onchanges tothe engine output
Output inc reases can:
R change the emission values.
R lead tomalfunctions.
R result in consequential damage.
The operating saf ety of the engine is not guaran‐
te ed in all situations.
Any tamp ering with the engine management in
order toinc rease the engine output will lead to
th e loss of the New Vehicle Limited Warranty and
ot her warranty entitlements.
If yo u sell theve hicle, inform the buyer of any
alterations totheve hicle's engine output. If you
do not inform the buyer, this may con stitute a
punishable of fense under national legislation. Qualified speciali
stwo rkshop
A qu alified specialist workshop has the necessary
special skills, tools and qualifications tocor rectly
car ryout any necessary workon your vehicle.
This particular lyapplies tosaf ety-re leva nt wo rks.
Alw ays ha vethefo llowing workon theve hicle
car ried out at a qualified specialist workshop:
R safety-re leva nt wo rks
R service and maintenance work
R repair work
R modifications as well as ins tallations and con‐
ve rsions
R workon electronic component parts
Mercedes-Benz recommends that you use an
authorized Mercedes-Benz Center forth is pur‐
pose. Ve
hicle registration
Mercedes-Benz may ask its service cen terto
car ryout tech nical inspections on cer tain vehi‐
cles. The quality or saf ety of theve hicle is
impr oved as a result of the inspection.
Mercedes-Benz can only inform you about vehicle
ch ecks if it Mercedes-Benz has your registration
data.
In thefo llowing cases your vehicle may not be
re gis tere dto yo uye t:
R You did not pur chase your vehicle at an
authorized specialist dealer.
R Your vehicle has not yet been inspected at an
au thorized Mercedes-Benz Center.
It is advisable toregis teryo ur vehicle with an
authorized Mercedes-Benz Center.
Inform Mercedes-Benz as soon as possible about
any change in address or vehicle ownership.
Yo u can do this, forex ample, at an authorized
Mercedes-Benz Center. Cor
rect use of theve hicle
If yo ure mo ve wa rning sticke rs,ot hers may failto
re cognize the dangers. Lea ve warning sticke rs in
position.
Obser vethefo llowing information in particular
when operating theve hicle:
R Safety no tes in these Operating Instructions
R Tech nical da taforth eve hicle General no
tes23

R
Traf fic ru les and regulations
R Laws per taining tomo torve hicles and saf ety
st andards Multi Purpose
Vehicle &
WARNING Risk of accident due toa high
cen ter of gr avity
As a result of the high center of gr avity the
ve hicle can skid or rollo ver in theeve nt of
ab rupt steering mo vements and/or inapp ro‐
priate speed. #
Adapt the speed and the driving style to
th e driving characteristics of theve hicle
as well as the pr evailing road and
we ather conditions. Utility
vehicles ha vea significantly higher rollo ver
ra te than other types of vehicles.
If th is vehicle is not operated in a safe manner it
could result in an accident, rollo ver as well as to
se vere or fata l injuries.
In a rollo ver crash, an unbel ted person is signifi‐
cantly more likely todie than a person wearing a
seat belt.
Yo u and all vehicle occupants should alw ayswe ar
a seat belt. Information on problems with
your vehicle
If yo u should experience a problem with your
ve hicle, particularly one that you belie vemay
af fect its safe ope ration, weurge youto contact
an au thorized Mercedes-Benz Center immediately
to have the problem diagnosed and rectified.
If th e problem is not resol vedto yo ur satisfaction,
please con tact an au thorized Mercedes-Benz
Center again or write toone of thefo llowing
addresses.
In the USA:
Daimler VANS US A,LLC
Cus tomer Assis tance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
Cu stomer Relations Department
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9 Re
porting saf ety defects
USA onl y:
The following text is published as required of
manufacturers under Title 49, Code of U.S. Fed‐
eral Regulations, Part57 5 pursuant tothe
"National Traf fic and Mo torVe hicle Saf etyAc t of
19 66".
If yo u belie vethat your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the
Na tional Highw ayTraf fic Saf etyAd ministration
(NHT SA) in addition tonotifying Daimler VANS
US A,LLC.
If NHT SAreceives similar complaints, it may open
an in vestigation, and if it finds that a saf ety
defect exists in a group of vehicles, it may order a
re call and remedy campaign. Ho wever,NHT SA
cannot become in volved in indi vidual problems
between you, your dealer, or Daimler VANS US A,
LLC.
To contact NHT SA,yo u may call theVe hicle
Saf ety Hotline toll-f ree at 1-888-327-4236
(TT Y:1-800-424-9 153); go tohttp://
www.safercar.gov, or write toAd ministrator,
NHT SA, 400 Se venth Street,SW .,Wa shington,
DC 20590, US A.
Yo u can find more information on vehicle saf ety
unde r:http://www.safercar.gov Limited
Warranty
* NO
TEDama getotheve hicle arising from
violation of these operating instructions. Damage
totheve hicle can arise from viola‐
tion of these operating instructions.
Such damage is not co veredby either the
Limited Warranty or the new or used-vehicle
wa rrant y. #
Obser vethe instructions in these oper‐
ating instructions on proper operation
of your vehicle as well as rega rding pos‐
sible vehicle damage. QR codes
forre scue card
The QR code sticke rs are af fixe dto the B-pillar on
th e driver's and front-passen ger side. In theeve nt
of an accident, emergency services can use the
QR code toquickly de term ine the cor responding
re scue card foryo ur vehicle. The cur rent rescue 24
General no tes

card contains, in compact
form ,th e most impor‐
ta nt information about your vehicle e.g. thero ut‐
ing of electric cables.
Fu rther information can be found at http://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control units are ins
talled in your vehi‐
cle. Some of these are necessary forth e safe
operation of your vehicle, while some assist you
when driving (driver assis tance sy stems). In addi‐
tion, your vehicle pr ovides com fort and enter tain‐
ment functions, which are also made possible by
electronic cont rol units.
The elect ronic control units contain da tamemo‐
ri es which can temp orarily or permanently store
te ch nical information about theve hicle's operat‐
ing state, component loads, main tenance requ ire‐
ments and tech nical events or malfunctions.
In general, this information documents thest ate
of a component part, a module, a sy stem or the
sur roundings such as:
R operating states of sy stem components (e.g.
fl uid le vels, battery status, tire pressure)
R status messages concerning theve hicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration, lateral
acceleration, display of thefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events leading tovehicle dam‐
age
R system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition toprov iding the actual cont rol unit
function, this data assists the manufacturer in
de tecting and rectifying malfunctions and opti‐
mizing vehicle functions. The majority of this data
is temp orary and is only processed in theve hicle
itself. Only a small portion of the data is stored in
th eeve nt or malfunction memo ry.
When your vehicle is serviced, tech nical da ta
from theve hicle can be read out byservice net‐
wo rkemplo yees (e.g. workshops, manufacturers)
or third parties (e.g. breakdown services). Serv‐ ices include
repair services, maintenance pro‐
cesses, warranty claims and quality assurance
measures, forex ample. The read out is per‐
fo rm ed via the legally prescribed port forthe
diagnostics connection in theve hicle. The
re spective service network locations or third par‐
ties collect, process and use this data. They
document tech nical statuses of theve hicle,
assist in finding malfunctions and impr oving qual‐
ity and are transmitted tothe manufacturer, if
necessar y.Fu rthermore, the manufacturer is sub‐
ject toproduct liability. Forth is, the manufacturer
re qu ires tech nical da tafrom vehicles.
Malfunction memories in theve hicle can be reset
by a service outlet as part of repair or mainte‐
nance work.
Depending on the selected equipment, you can
import data into vehicle con venience and info‐
ta inment functions yourself.
This includes, forex ample:
R multimedia data such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R data about the use of Internet services
This data can be sa ved locally in theve hicle or it
is located on a device which you ha veconnected
to theve hicle (e.g. smartphone, USB flash drive
or MP3 pla yer). If this data is stored in theve hi‐
cle, you can dele teit at any time. This data is
sent tothird parties only at your requ est, particu‐
lar lywhen you use online services in accordance
with the settings that you ha veselected.
Yo u can store or change con venience settings/
individualization in theve hicle at any time.
Depending on the equipment, this includes, for
ex ample:
R seat and steering wheel position settings
R suspension and climate cont rol settings
R Individualization such as interior lighting
If yo ur vehicle is accordingly equipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can control this by
means of the cont rol elements integrated in the
ve hicle. Images and audio from the smartphone
can be output via the multimedia sy stem. Cer tain General no
tes25

information is simultaneously transfer
redto yo ur
smartphone.
Depending on the type of integration, this can
include:
R general vehicle data
R position data
This allo wsyouto use selec ted apps on your
smartphone, such as navigation or music play‐
bac k.There is no fur ther interaction between the
smartphone and theve hicle; in particular, vehicle
data is not directly accessible. Which type of fur‐
th er data processing occurs is de term ined bythe
pr ov ider of the specific app used. Which settings
yo u can make, if an y,depends on the specific app
and the operating sy stem of your smartphone. Online services
Wire
less network connection
If yo ur vehicle has a wireless network connection,
data can be exchanged between your vehicle and
ot her sy stems. The wireless network connection
is enabled via theve hicle's transmission and
re ception unit or via connected mobile end devi‐
ces (e.g. sma rtphones). Online functions can be
used via this wireless network connection. These
include online services and applications/apps,
which are pr ovided bythe manufacturer or by
ot her pr oviders.
Manu factu rer's own services
In the case of the manufacturer's online services,
th e manufacturer describes the functions in a
suitable place (e.g. operating instructions, manu‐
fa cturer's website) and pr ovides the associated
information subject todata pr otection legislation.
Pe rsonal identification data may be used topro‐
vide online services. The data exchange forth is
ta ke s place via a secure connection, e.g. with the
manufacturer's IT sy stems intended forth e pur‐
pose. The collecting, processing, and use of per‐
sonal identification data be yond the pr ovision of
services occurs exclusively on the basis of a legal
permit or af ter due consent.
Generally, you can activate or deactivate the
services and functions (partly subject toafe e). In
some cases, this also applies tothe whole data
connection of theve hicle. Excluded from this are
special legally prescribed functions and services.
Services of third parties
If it is possible touse online services from other
pr ov iders, these services are subject tothe data
pr otection and term s of use of there sponsible pr
ov ider. The manufacturer has no influence on
th e contents exchanged whilst using these serv‐
ices.
Please ask there spective service pr ovider for
de tails on the type, extent and pu rpose of the
collection and use of personal da tainthe cont ext
of third party services. Event Data
Recorders USA onl
y:
This vehicle is equipped with an event da ta
re corder (EDR). The main pu rpose of an EDR is to
re cord, in cer tain crash or near crash-like situa‐
tions, su chas an air bag deployment or hitting a
ro ad obs tacle, da tathat will assist in unde rsta nd‐
ing how a vehicle's sy stems per form ed. The EDR
is designed torecord da tarelated tovehicle
dynamics and saf ety sy stems for a short period
of time, typically 30 seconds or less.
The EDR in this vehicle is designed torecord such
da ta as:
R How various sy stems in your vehicle were
operating;
R Whe ther or not the driver and passenger
saf ety belts werebuckled/fas tened;
R How far (if at all) the driver was depressing
th e accelera tor and/or brake pedal; and,
R How fasttheve hicle was tr ave ling.
This data can help pr ovide a better under standing
of the circums tances in whi chcrashes and inju‐
ri es occur. NOTE: EDR data are recorded by your
ve hicle only if a non-trivial crash situation occurs;
no data are recorded bythe EDR under normal
driving conditions and no personal data (e.g.
name, gende r,age and crash location) are recor‐
ded. Ho wever,ot her parties such as law enforce‐
ment could combine the EDR data with the type
of personally identifying data routinely acquired
during a crash in vestigation.
Ac cess totheve hicle and/or the EDR is needed
to read data that is recorded byan EDR, and spe‐
cial equipment is requ ired. In addition totheve hi‐
cle manufacturer, other parties that ha vethe spe‐
cial equipment, such as law enforcement, can
re ad the information byaccessing theve hicle or
th e EDR.
EDR data may be used in civil and criminal mat‐
te rs as a tool in accident reconstruction, accident
claims and vehicle saf ety. Since the Crash Data
Re trie val CDR tool that is used toextract da ta
from the EDR is commercially available, Daimler 26
General no tes