NISSAN QUEST 2013 RE52 / 4.G 08IT Navigation Manual

Black plate (221,1)
[ Edit: 2012/ 4/ 11 Model: 08NJ-N ]
11 Troubleshooting guide
Customer assistance...
............................................................. 11-2
Basic operations ...
.................................................................... 11-3
Vehicle icon ...
........................................................................\
..... 11-4
Route calculation and visual guidance ...
............................. 11-6 Voice guidance
...
...................................................................... 11-8
Voice recognition ...
................................................................... 11-9
Traffic information ...
............................................................... 11-10

Black plate (222,1)
[ Edit: 2012/ 4/ 11 Model: 08NJ-N ]
11-2Troubleshooting guide
GUID-B40C8288-548D-42E2-95B7-E3394E12BA8EFor assistance or inquiries about the NISSAN
Navigation System, contact the NISSAN NAVI-
GATION SYSTEM HELPDESK. See the contact
information on the inside front cover of this
manual.
CUSTOMER ASSISTANCE

Black plate (223,1)
[ Edit: 2012/ 4/ 11 Model: 08NJ-N ]
GUID-1D3FAC03-7CBA-47B6-986C-E27256D02FE4
SymptomPossible cause Possible solution
No image is displayed. The brightness is at the lowest setting. Adjust the brightness of the display.
The system in the video mode. Push appropriate button (depending on models)
on the control panel to change the mode. Refer
to the vehicle Owner’s Manual.
The display is turned off. Push<DAY/NIGHT OFF> to turn on the
display.
No voice guidance is available.
or
The volume is too high or too low. The volume is not set correctly, or it is turned off.
Adjust the volume of voice guidance.
Voice guidance is not provided for certain streets (roads displayed in
gray). This is not a malfunction.
No map is displayed on the screen. A screen other than map screen is displayed. Push<MAP>.
The screen is too dim. The movement
is slow. The temperature in the interior of the vehicle is low.
Wait until the interior of the vehicle has warmed
up.
Some pixels in the display are darker
or brighter than others. This condition is an inherent characteristic of liquid crystal displays. This is not a malfunction.
Some menu items cannot be se-
lected. Some menu items become unavailable while the vehicle is driven. Park the vehicle in a safe location, and then
operate the navigation system.
Troubleshooting guide
11-3
BASIC OPERATIONS

Black plate (224,1)
[ Edit: 2012/ 4/ 11 Model: 08NJ-N ]
11-4Troubleshooting guide
GUID-B7C8CF99-4AE0-48B5-88F3-A2B0020D2A49
SymptomPossible cause Possible solution
Names of roads and locations differ
between Plan View and Birdview
TM. This is because the quantity of the displayed information is reduced so
that the screen does not become too crowded. There is also a chance
that names of the roads or locations may be displayed multiple times,
and the names appearing on the screen may be different because of a
processing procedure. This is not a malfunction.
The vehicle icon is not displayed in
the correct position. The vehicle was transported after the ignition switch was pushed off,
for example, by a ferry or car transporter. Drive the vehicle for a while on a road where
GPS signals can be received.
The position and direction of the vehicle icon may be incorrect
depending on the driving environments and the levels of positioning
accuracy of the navigation system. This is not a malfunction. Drive the vehicle for a
while to automatically correct the position and
direction of the vehicle icon.
“Current vehicle location” (page 10-3)
When the vehicle is traveling on a
new road, the vehicle icon is located
on another road nearby. Because the new road is not stored in the map data, the system
automatically places the vehicle icon on the nearest road available.
Updated road information will be included in the
next version of the map data.
The screen does not switch to the
night screen even after turning on the
headlights. The daytime screen was set the last time the headlights were turned
on.
Set the screen to the night screen mode using
<Day/Night OFF>
when turning on the head-
lights.
“Display settings” (page 8-3)
The map does not scroll even when
the vehicle is moving. The current location map screen is not displayed.
Push<MAP>.
The vehicle icon is not displayed. The current location map screen is not displayed. Push<MAP>.
The GPS indicator on the screen
remains gray. GPS signals cannot be received under certain conditions, such as in a
parking garage, on a road with many tall buildings, etc. Drive on an open, straight road for a while.
GPS signals cannot be received because objects are placed on the
instrument panel. Remove the objects from the instrument panel.
A sufficient number of GPS satellites is not available. Wait for the satellites to move to locations
available for the navigation system.
VEHICLE ICON

Black plate (225,1)
[ Edit: 2012/ 4/ 11 Model: 08NJ-N ]
SymptomPossible cause Possible solution
The location of the vehicle icon is
misaligned from the actual position. When using tire chains or replacing the tires, speed calculations
based on the speed sensor may be incorrect. Drive the vehicle for about 30 minutes at
approximately 19 MPH (30 km/h) to automatically
correct the vehicle icon position.
If this does not correct the vehicle icon position,
contact a NISSAN dealer.
The map data has a mistake or is incomplete (the vehicle icon position
is always misaligned in the same area). Updated road information will be included in the
next version of the map data.
Troubleshooting guide
11-5

Black plate (226,1)
[ Edit: 2012/ 4/ 11 Model: 08NJ-N ]
11-6Troubleshooting guide
GUID-73D69F46-E698-4955-83CC-FCBB612B2785
SymptomPossible cause Possible solution
Waypoints are not included in the
auto reroute calculation. Waypoints that have been already passed are not included in the auto
reroute calculation. To go to that waypoint again, edit the route.
Route information is not displayed. Route calculation has not yet been performed. Set the destination and perform route calculation. The vehicle is not on the suggested route. Drive on the suggested route.
Route guidance is set to off. Turn on route guidance.
Route information is not provided for certain types of roads (roads
displayed in gray). This is not a malfunction.
The auto reroute calculation (or de-
tour calculation) suggests the same
route as the one previously sug-
gested. Route calculations took priority conditions into consideration, but the
same route was calculated.
This is not a malfunction.
A waypoint cannot be added. Five waypoints are already set on the route, including ones that the vehicle has already passed. A maximum of 5 waypoints can be set on the
route. To go to 6 or more waypoints, perform
route calculations multiple times as necessary.
[Calculate] must be selected for route calculation after Waypoints are
selected from the “Edit/Add to Route” screen. Highlight [Calculate] and push
<ENTER>after
selecting waypoints.
The suggested route is not displayed. Roads near the destination cannot be calculated. Reset the destination to a main or ordinary road,
and recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away. Divide the trip by selecting one or two inter-
mediate destinations, and perform route calcula-
tions multiple times.
There are time restricted roads (by the day of the week, by time) near
the current vehicle location or destination. Set [Use Time Restricted Roads] to off.
“Setting conditions for route calculation”
(page 5-23)
A part of the route is not displayed. The suggested route includes narrow streets (roads displayed in gray). This is not a malfunction.
ROUTE CALCULATION AND VISUAL
GUIDANCE

Black plate (227,1)
[ Edit: 2012/ 4/ 11 Model: 08NJ-N ]
SymptomPossible cause Possible solution
The part of the route that the vehicle
has already passed is deleted. A route is managed by sections between waypoints. If the vehicle
passed the first waypoint, the section between the starting point and
the waypoint is deleted (it may not be deleted depending on the area). This is not a malfunction.
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to the starting point or destination, the system may suggest an indirect route. Adjust the location of the starting point or
destination.
The system may suggest an indirect route because route calculation
does not take into consideration some areas such as narrow streets
(gray roads). Reset the destination to a main or ordinary road,
and recalculate the route.
The landmark information does not
correspond to the actual information. This may be caused by insufficient or incorrect map data.
Updated information will be included in the next
version of the map data.
The suggested route does not exactly
connect to the starting point, way-
points, or destination. There is no data for route calculation closer to these locations. Set the starting point, waypoints and destination
on a main road, and perform route calculation.
Troubleshooting guide
11-7

Black plate (228,1)
[ Edit: 2012/ 4/ 11 Model: 08NJ-N ]
11-8Troubleshooting guide
GUID-79B1EB3E-C67E-4ABD-9140-68CF7EFC4FE2
SymptomPossible cause Possible solution
Voice guidance is not available. Voice guidance is only available at certain intersections marked with
. In some cases, voice guidance is not available even when the
vehicle should make a turn. This is not a malfunction.
The vehicle has deviated from the suggested route. Go back to the suggested route or request route calculation again.
Voice guidance is set to off. Turn on voice guidance.
Route guidance is set to off. Turn on route guidance.
The guidance content does not cor-
respond to the actual condition. The content of voice guidance may vary, depending on the types of
intersections at which turns are made. Follow all traffic rules and regulations.
VOICE GUIDANCE

Black plate (229,1)
[ Edit: 2012/ 4/ 11 Model: 08NJ-N ]
GUID-5771AD35-50E4-42BB-A944-8F2248131AD2
SymptomPossible cause Possible solution
The system does not accept the voice
command.
or
The system accepts the voice com-
mand incorrectly. The interior of the vehicle is too noisy.
Close the windows or have other occupants be
quiet.
The volume of the voice is too low. Speak louder.
The volume of the voice is too loud. Speak softer.
Pronunciation is unclear. Speak clearly.
The voice command is given before the voice recognition system is
ready. Push
<TALK
>on the steering wheel switch,
and speak a command after the tone sounds.
8 seconds or more have passed after pushing <TALK
>on the
steering wheel switch. Make sure to speak a command within 8 seconds
after the beep tone sounds.
Only a limited range of voice commands is usable for each screen. Use a correct voice command appropriate for the current screen.
The system cannot be operated. The soft top is not closed (for Roadster and CrossCabriolet models). Close the soft top.
INFO:
For the best recognition, speak appropriate
commands. Command lists are available earlier
in this manual.
Standard Mode:
“Command List” (page 9-6)
Alternate Command Mode:
“Command List” (page 9-14)
Troubleshooting guide11-9
VOICE RECOGNITION

Black plate (230,1)
[ Edit: 2012/ 4/ 11 Model: 08NJ-N ]
11-10Troubleshooting guide
GUID-ED24E6AD-DF16-495B-A77D-50AC2451877E
SymptomPossible cause Possible solution
The traffic information is not dis-
played. The traffic information is not set to on.
Set the traffic information to on.
The vehicle is in an area where traffic information is not available. Scroll to an area where traffic information is available.
The subscription to NavTraffic is incomplete, or the subscription to
NavTraffic has expired. Check the subscription status of NavTraffic.
The map scale is set at a level where the display of icons is impossible. Check that the map scale is set at a level in which the display of icons is possible.
“Traffic information display and scale le-
vels” (page 7-7)
With the automatic detour route
search ON, no detour route is set to
avoid congested areas. There is no faster route compared to the current route, based on the
road network and traffic information.
The automatic detour search is not intended for
avoiding traffic jams. It searches for the fastest
route taking into consideration such things as
traffic jams. Follow the current route. Also see
“NOTES ON NavTraffic INFORMATION” for
further information.
The route does not avoid a road
section with traffic information stating
that it is closed due to road construc-
tion. The navigation system is designed not to avoid this event because the
actual period of closure may differ from the declared roadwork period.
Observe the actual road conditions and follow
the instructions on the road for detour when
necessary. If the road actually is closed, use the
detour function and set the detour distance to
avoid the road section that is closed.
TRAFFIC INFORMATION