OLDSMOBILE BRAVADA 1998 Owners Manual

Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval.
Any additional information from "Owner Checks and
Services" or "Periodic Maintenance'' can be added on
the following record pages. Also,
you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
Maintenance Record
ODOMETER
DATE h1AINTENANCE PERFORMED SERVICED
BY READING
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Maintenance Record
I ODOMETER 1 1
DATE MAINTENANCE PERFORMED
SERVICED BY READING
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Section 8 Customer Assistance Information
Here YOLI will find out how to contact Oldsn~obile if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
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Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Oldsmobile Roadside Assistance Program
Features and Benefits
Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program
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Warranty Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to
the
Canadian Government
Reporting Safety Defects to General Motors
Ordering Service and Owner Publications
in Canada
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Customer Satisfaction Procedure Oldsmobile retailers have the facilities, trained
technicians and up-to-date information
to promptly
address any concerns you may have. However,
if a
concern has not been resolved
to your complete
satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of retail facility management.
Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed
with the sales, service or parts
manager, contact the owner
of the retail fdcility or the
general manager.
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STEP TWO -- If after contacting a member of
retail facility management, it appears your concern
cannot be resolved by the retail facility without further
help, contact the Oldsmobile Customer Assistance
Network by calling 1-800-442-6537. In Canada,
contact
GM of Canada Customer Communication
Centre
in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
For help outside
of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
r
In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4 135
(English)
or 1-800-75 1-4 I36 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-01 22
0 In all other Caribbean countries: (809) 763- 13 15
In other overseas locations, call GM Overseas
Distribution Corporation
in Canada at:
(905) 644-4 1 12.
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For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
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Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title,
or the plate at
the t,op left
of the instrument panel and visible
through the windshield.)
Retail facility name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us so we can give your inquiry
prompt attention. However,
if you wish to write
Oldsmobile, address your inquiry to:
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend Street
P.0. Box 30095
Lansing, MI 48909
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Refer to your Warranty and Owner Assistance
Information booklet for addresses of
GM Overseas offices.
When contacting Oldsmobile, please remember that
your concern will likely
be resolved in the retail facility,
using the retailer’s facilities, equipment and personnel.
That
is why we suggest you follow Step One first if you
have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Oldsmobile has TTY equipment available at
its
Customer Assistance Center. Any TTY user
can communicate
with Oldsmobile by dialing:
1-800-833-OLDS. (TTY users
in Canada can dial
1-800-263-3830.)
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Oldsmobile Roadside Assistance
Program Features and Benefits
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The Oldsmobile Roadside Assistance program means
help is just a toll-free call away
-- 24 hours a day,
365 days
a year.
Courteous and capable Customer Assistance Advisors
are on-call to provide you with prompt assistance.
24-Hour Oldsmobile Roadside Assistance
Telephone Number
1-800-442-OLDS (6537) is the one number to call
for assistance in the United States. Trained Customer Assistance Advisors, on-call to render assistance to Oldsmobile drivers, can dispatch roadside assistance
and towing service, locate the nearest Oldsmobile
retail facility, take your request for an Oldsmobile
computerized trip routing or simply answer any
questions the Oldsmobile driver may have about the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number is fully staffed and operational 24 hours a day, 365 days a year.
Who Is Covered?
Oldsmobile Roadside Assistance covers all
1998 Oldsmobile vehicles.
Coverage is for the Oldsmobile vehicle,
regardless of
the driver, and is concurrent with the Bumper to Bumper
warranty period.
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when in
Oldsmobile’s judgement the claims become excessive in
frequency or type of occurrence.
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Courtesy Transportation
We’re here to help. That’s why whenever your
Oldsmobile is undergoing any Bumper to Bumper
Warranty service, we’ll make sure you don’t end up
stranded at the retail facility. It’s called Courtesy
Transportation and it’s our way
to make sure you’re able
to get out even when your car
is in. For same-day
service, we’ll give you a one-way shuttle ride of up
to
10 miles. If your vehicle requires overnight warranty
repairs, we’ll provide
a loaner car or reimburse you up
to $30 a day for the cost of alternate transportation -- a
cab,
a bus or even a rental car if necessary. Having your
car serviced is rarely convenient,
but with Courtesy
Transportation’
at least you’ll be able to get where YOLI
need to go, whether it’s here, or there. Some state insurance regulations
make
it impractical
to rent vehicles to people under
21 years of age. If
you are under 21 and have difficulty renting a
vehicle, Oldsmobile will reimburse up to $30/day
for documented transportation you receive. Please
consult your retailer for details.
For warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Wdrranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
retailer for details. The Roadside Assistance progratn
is
available only in the United States and Canada.
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GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or
to discontinue its
participation
in this program.
Both Oldsmobile and your Oldsmobile retailer are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if a
situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist
in resolving these
disagreements, Oldsmobile voluntarily participates
in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free
of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-
1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator
will make a decision which you may
accept or reject. If you accept the decision,
GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time
you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or
in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Oldsmobile Customer
Assistance Network at 1-800-442-6537.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your retailer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123
in
the Washington, D.C. area) 01- write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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