Oldsmobile Cutlass Supreme 1996 Owner's Manuals

Part D: Recommended Fluids and
Lubricants
NOTE: Fluids and lubricants identified below by name,
part number or specification may be obtained from your
GM retailer.
FLUIDLUBRICANT
Engine oil with the American
Petroleum Institute Certified For
Gasoline Engines “Starburst”
symbol of the proper viscosity.
To
detemnine the preferred viscosity
for your vehicle’s engine, see
“Engine Oil” in the Index.
50/50 mixture of clean water
(preferably distilled) and GM
Goodwrench@ DEX-COOL
TM or
Havoline@ DEX-COOL
TM
(orange-colored, silicate-free)
antifreeze conforming to GM
Specification 6277M. See “Engine
Coolant” in the Index.
.
USAGE
Coolant
Supplement
Sealer
Hydraulic Brake System
Power Steering
System
Automatic
Transaxle Key Lock
Cylinders
FLUIDLUBRICANT
GM Part No. 3634621 or
equivalent with a complete flush
and refill.
Delco Supreme
11 @ Brake Fluid
(GM
Part No. 1052535 or
equivalent DOT-3 brake fluid).
GM Power Steering Fluid
(GM Part
No. 1052884 - 1 pint,
1050017
- 1 quart, or equivalent).
DEXRON@-111 Automatic
Transmission Fluid.
Multi-Purpose Lubricant, Superlube@ (GM Part
No. 12346241
or equivalent).
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Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval. Any
additional information from “Owner Checks and
Services” or “Periodic Maintenance’’ can be added on
the following record pages. Also, you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
I Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED SERVICED
BY ‘ READING
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Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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11111 Section 8 Customer Assistance Information
Here you will find out how to contact Oldsmobile if you
need assistance.
This section also tells you how to obtain
service publications and how to report any safety defects.
This section includes information on:
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The Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects Service and Owner Publications
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
retailer and Oldsmobile. Normally, any concern you
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may have with your vehicle can be handled by your
selling or servicing retailer. Your retailer has the facility,
trained technicians, special tools and up-to-date
information to promptly address any issue which may
arise. Oldsmobile has empowered its retailers to make
decisions and repair vehicles, and they are eager to
resolve your concern to your complete satisfaction.
If
your concern has not been resolved to your satisfaction,
take the following steps:
STEP ONE -- Discuss your concern with a member of
retail facility management. Normally, concerns can be
quickly resolved at that level.
If the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner of the retail facility or the
General Manager.
STEP TWO -- If after contacting a member of retail
facility management, it appears your concern cannot be
resolved by the retail facility without further help,
contact the Oldsmobile Customer Assistance Network
by calling 1-800-442-6537. In Canada, contact GM of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French). For
help outside of the United States and Canada, call
the following numbers as appropriate:
0 In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-751-4136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
In all other Caribbean countries: 1-809-763- 13 15
0 In other overseas locations, call GM North American
Export Sales
in Canada at: 1-905-644-41 12.

For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
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Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top
left of the instrument panel and visible
through the windshield.)
Retail facility name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However, if you wish to write
Oldsmobile, write to:
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend Street
P.O. Box 30095
Lansing, MI 48909 Refer
to your Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM Overseas offices.
When contacting Oldsmobile, please remember that
your concern will likely be resolved in the retail facility,
using the retailer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first if you
have a concern.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Oldsmobile has TTY equipment available at its
Customer Assistance Center. Any TTY user
can communicate with Oldsmobile by dialing:
1-800-833-OLDS. (TTY users in Canada can dial
1-800-263-3830.)
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Oldsmobile Roadside Assistance
Program Features and Benefits
r
The. Oldsmobile Roadside Assistance program means
help is just a toll-free call away
-- 24 hours a day,
365 days a year.
Courteous and capable Customer Assistance Advisors
are on-call to provide you with prompt assistance.
24-Hour Oldsmobile Roadside .Assistance
. Telephone Number
1-800-442-OLDS (6537) is the one number to call
for assistance in the United States. Trained Customer
Assistance Advisors, on-call to render assistance to
Oldsmobile drivers, can dispatch roadside assistance
and towing service, locate the nearest Oldsmobile retail
facility, take your request for
an Oldsmobile computerized
trip routing or simply answer any questions the
Oldsmobile driver may have about the coverage provided
by your Oldsmobile Roadside Assistance
Program. The
Oldsmobile Roadside Assistance number is
fully staffed
and operational
24 hours a day, 365 days a year.
Who Is Covered?
Olasmobile Roadside Assistance covers all 1996 Oldsmobile vehicles.*
Coverage is for the Oldsmobile vehicle,
regardless of
the driver, and is concurrent with the Bumper to Bumper
warranty period.
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when in
Oldsmobile's judgement the claims become excessive in
frequency or type of occurrence.
Vehicles sold in Canada have a separate roadside
assistance program, as described next in this section.
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Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the retailer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
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We’re here to help. That’s why whenever your
Oldsmobile is undergoing any Bumper to Bumper
Warranty service, we’ll make sure you don’t end up
stranded at the retail facility. It’s called Courtesy
Transportation and it’s our way to make sure you’re able
to get out even when your car is in. For same-day
service, we’ll give you a one-way shuttle ride of up to
10 miles. If your vehicle requires overnight warranty
repairs, we’ll provide a loaner car or reimburse you up
to $30 a day for the cost of alternate transportation
-- a
cab, a bus or even a rental car if necessary. Having your
car serviced is rarely convenient, but with Courtesy
Transportation, at least you’ll be able to get where you
need to go, whether it’s here, or there.
Some state insurance regulations make
it impractical to
rent vehicles to people under 21 years of age. If you are
under
21 arid have difficulty renting a vehicle,
Oldsmobile will reimburse you up to $3O/day for
documented transportation you receive. Please consult
your retailer for details.
For wari-anty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
retailer for details. The Roadside Assistance program is
available only
in the United States and Canada.
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GM Participation in BBB AUTO
LINE -- Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Oldsmobile and your Oldsmobile retailer are
committed to making sure you
are completely satisfied
with your new'vehicle.
Our experience has shown that, if a
situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described,eqlier in
this section is very successful.
There may be instances where an impartial third party
can assist in arriving at
a solbtion to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Oldsmobile voluntarily participates in
BBB AUTO LINE. BBB AUTO LINE
is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the following address:
BBB AUTO LINE
,Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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