PONTIAC VIBE 2009 Owners Manual

Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................12-1
Online Owner Center........12-3
Customer Assistance for
Text Telephone (TTY)
Users
..............................12-4
Customer Assistance
Offices............................12-4
GM Mobility
Reimbursement
Program
..........................12-5
Roadside Assistance
Program..........................12-5
Scheduling Service
Appointments
(for Service)
.....................12-8
Scheduling Service
Appointments (for Vehicle
Customization)
.................12-8
Courtesy Transportation. . .12-10
Collision Damage
Repair...........................12-11
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................12-15
Reporting Safety Defects
to the Canadian
Government
...................12-15
Reporting Safety Defects
to General Motors.........12-16
Service Publications
Ordering Information......12-16
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................12-17
Event Data Recorders.....12-17
OnStar®..........................12-18
Navigation System...........12-18
Radio Frequency
Identication (RFID).......12-18
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Pontiac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will
be resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Information 12-1
2009 - Pontiac Vibe Owner Manual

STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Pontiac Customer Assistance
Center at 1-800-762-2737. In
Canada, call General Motors of
Canada Customer Communication
Centre at 1-800-263-3777 (English)
or 1-800-263-7854 (French).
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
Dealership name and location.
Vehicle delivery date and present
mileage.When contacting Pontiac, remember
that your concern will likely be
resolved at a dealer’s facility.
That is why we suggest you follow
Step One rst.
STEP THREE — U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satised
with your new vehicle. However, if
you continue to remain unsatised
after following the procedure
outlined in Steps One and Two,
you can le with the BBB Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New
Vehicle Limited Warranty. Although
you may be required to resort to
this informal dispute resolution
program prior to ling a court action,
use of the program is free of charge
and your case will generally beheard within 40 days. If you do not
agree with the decision given in
your case, you may reject it
and proceed with any other venue
for relief available to you.
You can contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
12-2 Customer Information
2009 - Pontiac Vibe Owner Manual

STEP THREE — Canadian
Owners:In the event that you do
not feel your concerns have
been addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third
party arbiter, and may include an
informal hearing before the arbiter.
The program is designed so
that the entire dispute settlement
process, from the time you le
your complaint to the nal
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or
write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).Online Owner Center
(United States only)
The Owner Center is a resource
for your GM ownership needs.
Specic vehicle information can be
found in one place.
The Online Owner Center
allows you to:
Get e-mail service reminders.
Access information about your
specic vehicle, including tips
and videos and an electronic
version of this owner manual.
Keep track of your vehicle’s
service history and maintenance
schedule.
Find GM dealers/retailers for
service nationwide.
Receive special promotions and
privileges only available to
members.
Refer to MyGMLink.com on the web
for updated information and to
register your vehicle.
Customer Information 12-3
2009 - Pontiac Vibe Owner Manual

My GM Canada (Canada only)
My GM Canada is a
password-protected section of
gmcanada.com where you can
save information on GM vehicles,
get personalized offers, and
use handy tools and forms with
greater ease.
Here are a few of the valuable
tools and services you will have
access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM Dealers or
Retailers.
My Driveway: Receive service
reminders and helpful advice
on owning and maintaining
your vehicle.
My Preferences: Manage your
prole, subscribe to E-News
and use tools and forms
with greater ease.
To sign up to My GM Canada,
visit the My GM Canada section
within gmcanada.com.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Pontiac has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with Pontiac
by dialing: 1-800-833-PONT (7668).
(TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance
Offices
Pontiac encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Pontiac,
the letter should be addressed to:
United States — Customer
Assistance
Pontiac Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.Pontiac.com
1-800-762-2737 or
1-800-833-7668
(For Text Telephone devices (TTYs))
Roadside Assistance:
1-800-ROADSIDE (762-3743)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
12-4 Customer Information
2009 - Pontiac Vibe Owner Manual

Canada — Customer
Assistance
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas — Customer
Assistance
Please contact the local General
Motors Business Unit.
Mexico, Central America
and Caribbean Islands/
Countries (Except Puerto
Rico and U.S. Virgin
Islands) — Customer
Assistance
General Motors de Mexico,
S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma #2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you
up to $1,000 of the cost of
eligible aftermarket adaptive
equipment required for your
vehicle, such as hand controls
or a wheelchair/scooter lift.The offer is available for a very
limited period of time from the
date of vehicle purchase/lease.
For more details, or to determine
your vehicle’s eligibility, visit
gmmobility.com or call the
GM Mobility Assistance Center at
1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.
General Motors of Canada
also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-ROADSIDE (762-3743);
(Text telephone (TTY):
1-888-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Customer Information 12-5
2009 - Pontiac Vibe Owner Manual

Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Pontiac and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notication.
Pontiac and General Motors of
Canada Limited reserve the right to
limit services or payment to an owner
or driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel
for the vehicle to get to the
nearest service station.
Lock-Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identication before this service
is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Pontiac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in sand,
mud, or snow.
Flat Tire Change:Service is
provided to change a at tire with
the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated.
It is the owner’s responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
12-6 Customer Information
2009 - Pontiac Vibe Owner Manual

Trip Interruption Benets and
Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed during the
5 years/100,000 miles
(160 000 km) Powertrain warranty
period. Items considered are
hotel, meals, and rental car.
Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement is
approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three weeks
for delivery.
Trip Interruption Benets
and Assistance:Must be over
250 kilometres from where your
trip was started to qualify.
General Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
Alternative Service:
If assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Customer Information 12-7
2009 - Pontiac Vibe Owner Manual

Scheduling Service
Appointments
(for Service)
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment.
By scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please call
your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests
you to bring the vehicle for service,
you are urged to do so as early
in the work day as possible to allow
for the same day repair.
Scheduling Service
Appointments (for
Vehicle Customization)
Your vehicle may have lighting and
door lock features that can be
programmed to your preference.
You will need to schedule an
appointment with your dealer/retailer
if you would like to change the
way these features are currently
programmed. The following is a list
of the features that can be
programmed. See your
dealer/retailer to change the
programming of these features:
Driver Door Key Unlock Switch:
If this feature is programmed on,
all of the doors will unlock when the
key is turned twice in the driver’s
door lock cylinder. When the vehicle
left the factory this feature was
programmed on.Courtesy Lamp Timer:This
feature allows for changing how
long the courtesy lamps stay
on when all the doors and liftgate
are closed and the key is out of
the ignition, in LOCK/OFF, or
in ACC/ACCESSORY. When the
vehicle left the factory the courtesy
lamps were programmed to stay
on for 15 seconds. This can
be changed to 7.5 seconds or
30 seconds.
Interior Lamps when Ignition
Off:If this feature is programmed
on, the interior lamps will come on
when the ignition is turned off
when it is dark outside. When the
vehicle left the factory this
feature was programmed on.
12-8 Customer Information
2009 - Pontiac Vibe Owner Manual

Interior Lamps on with Door
Key Unlock:If this feature is
programmed on, the interior lamps
will come on when the doors are
unlocked when it is dark outside.
When the vehicle left the factory this
feature was programmed on.
Key Fob Signal:If this feature is
programmed on, the Remote
Keyless Entry (RKE) transmitter
can be used to lock and unlock
the vehicle. When the vehicle left
the factory this feature was
programmed on.
RFA Visual Feedback:If this
feature is programmed on,
the hazard lights will ash when you
lock and unlock the vehicle with
the RKE transmitter. When the
vehicle left the factory this feature
was programmed on.RFA All Unlock Enable:If this
feature is programmed on, pressing
the RKE unlock button twice
within three seconds will unlock all
of the doors. When the vehicle
left the factory this feature
was programmed on.
Remote Panic Command:If this
feature is programmed on, pressing
and holding the RKE panic button
will cause the horn to sound and the
lights to ash. When the vehicle
left the factory this feature was
programmed on.
Automatic Door Locking:If this
feature is programmed on, the doors
will automatically lock when the
vehicle is shifted out of P (Park) or
when the vehicle speed is greater
than 8 mph (13 km/h).Automatic Door Unlocking:If this
feature is programmed on, the doors
will automatically unlock when the
vehicle is shifted into P (Park) or
when the ignition is turned off.
All Door Unlock Command:If this
feature is programmed on, the doors
will all unlock when the driver’s door
is opened.
Lock-out Timer:This feature allows
for changing how long of a delay
there is before all of the doors lock
when pressing the lock button on the
RKE transmitter. When the vehicle
left the factory the delay was set for
1 minute. This can be changed to
30 seconds or 2 minutes.
Customer Information 12-9
2009 - Pontiac Vibe Owner Manual

Courtesy Transportation
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the Bumper
to Bumper (Base Warranty Coverage
period in Canada) and extended
powertrain warranty in both the
U.S. and Canada.
Several courtesy transportation
options are available to assist
in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part
of the New Vehicle Limited Warranty.
A separate booklet entitled “Warranty
and Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps to
minimize your inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one-way or round
trip shuttle service within reasonable
time and distance parameters of
the dealer’s area.Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer’s shuttle service, the expense
must be supported by original
receipts and can only be up to the
maximum amount allowed by GM
for shuttle service. In addition, for
U.S. customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reect actual costs and be supported
by original receipts. See your
dealer for information regarding
the allowance amounts for
reimbursement of fuel or other
transportation costs.
12-10 Customer Information
2009 - Pontiac Vibe Owner Manual