RENAULT FLUENCE ZERO EMISSION 2012 1.G Owners Manual
Page 161 of 195
5.24
ENG_UD26165_2
Batterie : dépannage (L38 électrique - Renault)
ENG_NU_914-4_L38e_Renault_5
Attach  positive  lead  A   to  mounting  1 
attached  to  (+)  terminal  2   then  to 
(+)  terminal  3   of  the  battery  supplying 
the current.
Attach  the  negative  lead  B   to  the 
(–  )  terminal  4   of  the  battery  supplying 
the  current,  then  to  the  (–)  terminal 5 
of the discharged battery.
starting the vehicle using the 
battery from another vehicle
If  you  have  to  use  the  battery  from  an-
other  vehicle  to  start,  obtain  suitable 
jump  leads  (with  a  large  cross  section) 
from  an  approved  dealer  or,  if  you  al -
ready  have  jump  leads,  ensure  that 
they are in perfect condition.
The two batteries must have an iden-
tical nominal voltage of 12 volts. The 
battery  supplying  the  current  should 
have a capacity (amp-hours, Ah) which 
is  at  least  the  same  as  that  of  the  dis-
charged battery.
Switch off your vehicle ignition. Ensure 
that there is no risk of contact between 
the two vehicles (risk of short circuiting 
when  the  positive  terminals  are  con -
nected) and that the discharged battery 
is properly connected.
Start  the  engine  of  the  vehicle  supply -
ing the current and run it at an interme-
diate engine speed.
12 VOLT BATTEr Y: breakdown recovery  (2/2)
2
3
4
5
A
B1
Check  that  there  is  no  con-
tact between leads A and B 
and that the positive lead A 
is  not  touching  any  metal 
parts  on  the  vehicle  supplying  the 
current.
Risk  of  injury  and/or  damage  to  the 
vehicle.
2
51
Do  not  use  your  electric  vehicle  to  restart  the  12  volt  battery  in  a  conventional 
vehicle. The 12 volt electric power of an electric vehicle is not enough to perform 
such an operation. 
Risk of damage to vehicle
As  soon  as  it  starts,  disconnect 
cables  A  and B  in  reverse  order  (5  - 4 
- 3 - 2).  
Page 162 of 195
battery (remote control) ........................ (up to the end of the DU)
5.25
ENG_UD23947_3
Télécommande à radiofréquence : piles (L38 - X38 - X32 - B3\
2 - Renault)
ENG_NU_914-4_L38e_Renault_5
Radio frequency remote control unit: battery
rADIO FrEqUENCY  rEmOTE CONTrOL:  battery
replacing the battery
Open  the  case  at  slot 1   using  a  coin, 
and  replace  battery  2 ,  observing  the 
polarity shown on the back of the cover. Note: 
It  is  not  advisable  to  touch  the 
electrical  circuit  in  the  key  cover  when 
replacing the battery.
Do not touch the battery or the contact 
strips with your fingers. Use a soft cloth.
Do not dispose of your used 
batteries in the countryside. 
Give  them  to  an  organisa -
tion  that  collects  and  recy -
cles used batteries.Batteries can be obtained from your 
approved Dealer.
These batteries should have a serv-
ice life of approximately two years.
When refitting, ensure that the cover 
is correctly clipped into place.
1
2  
Page 163 of 195
accessories...........................................(up to the end of the DU)
5.26
ENG_UD19299_1
Accessoires (L38 - X38 - Renault)
ENG_NU_914-4_L38e_Renault_5
Accessories
ACCEssOrIEs
Electrical and electronic accessoriesBefore installing this type of accessory, make sure it is compatible with your vehicle. You can get advice from an au-
thorised dealer.
To install an accessory requiring intervention with the vehicle’s 12 V electrical circuit, please follow these instructions:
–  disconnect the charging cord from the traction battery;
–  switch off the ignition;
–  disconnect the 12 V battery.
risk of serious injury.
Connect accessories with a maximum power of 120 watts only. Fire hazard.
No work may be carried out on the vehicle’s electrical or radio circuits, except by authorised dealers: an incorrectly connected 
system may result in damage being caused to the electrical equipment and\
/or the components connected to it.
If the vehicle is fitted with any aftermarket electrical equipment, make sure that the installation is correctly protected by a fuse. 
Establish the rating and position of this fuse.
Use of transmission/receiving devices (telephones, CB equipment etc.).\
Telephones and CB equipment with integrated aerials may cause interference to the electronic systems originally fitted to the 
vehicle: it is advisable only to use equipment with an external aerial.  Furthermore, we remind you of the need to conform 
to the legislation in force concerning the use of such equipment.
Fitting after-market accessoriesIf you wish to install accessories on the vehicle: please contact an authorised dealer. Also, to ensure the correct operation of 
your vehicle, and to avoid any risk to your safety, we recommend that you use only accessories specifically designed for your 
vehicle, which are the only accessories for which the manufacturer will \
provide a warranty.
If you are using an anti-theft device, only attach it to the brake pedal\
.
Obstructions to the driver
On the driver’s side, only use mats suitable for the vehicle, attached with the pre-fitted components, and check the fitting regu-
larly. Do not lay one mat on top of another. There is a risk of wedging the pedals  
Page 164 of 195
wiper blades ......................................... (up to the end of the DU)
wipers blades  ............................................. (up to the end of the DU)
5.27
ENG_UD19300_1
Balais d’essuie-vitres (L38 - X38 - Renault)
ENG_NU_914-4_L38e_Renault_5
Wipers (replacing blades)
WINDsCrEEN WIPEr BLADEs
replacing wiper blades  1
With  the  ignition  on  and  the  engine 
switched  off,  lower  the  windscreen 
wiper  stalk  completely:  they  stop 
slightly away from the bonnet.
Lift  wiper  arm  3 ,  pull  tab  2   (move -
ment A) and push the blade upwards.
To refit
Slide  the  blade  along  the  arm  until  it 
clips  on.  Make  sure  that  the  blade  is 
correctly  locked  in  position.  Return  the 
windscreen  wiper  stalk  to  the  park  po-
sition.
1
2
3
Keep monitoring the condition of the 
wiper blades. How long they last de-
pends on you:
–  clean  the  blades  and  the  wind -
screen  regularly  with  soapy 
water;
–  do  not  use  them  when  the  wind-
screen is dry;
–  free  them  from  the  windscreen 
when  they  have  not  been  used 
for a long time.
A
– In  frosty  weather,  make 
sure  that  the  wiper  blades 
are  not  stuck  by  ice  (to 
avoid  the  risk  of  the  motor 
overheating).
–    Check  the  condition  of  the  wiper 
blades.
They should be replaced as soon 
as they become less efficient: ap-
proximately once a year.
When  changing  the  blade,  when  it 
has  been  removed,  do  not  let  the 
wiper  arm  fall  against  the  window: 
risk of breaking the window.  
Page 165 of 195
towingbreakdown  ...................................... (up to the end of the DU)
towing in the event of energy failure  .......... (up to the end of the DU)
5.28
ENG_UD28878_1
Remorquage, dépannage (L38 électrique - Renault)
ENG_NU_914-4_L38e_Renault_5
Jaune NoirNoir texte
Towing/breakdown
TOWINg, BrEAKDOWN (1/3)
Choice of breakdown service
In the event of an energy fault
In  the  event  of  a  fully  discharged  trac-
tion  battery,  any  type  of  towing  is  per -
mitted:  towing  on  a  flatbed  truck   or 
towing on the road using the tow eye 
(please see following pages).
All other cases
Only towing on a flatbed truck is per-
mitted.
Before repairs, insert the key in the igni-
tion to unlock the steering column. Turn 
it to position m.
The  regulations  in  force  for  breakdown 
recovery must always be observed.
Towing on a flatbed truck
Breakdown  recovery  must  be  per -
formed  on  a  flat  surface  under  all  cir -
cumstances  except  where  the  vehicle 
is immobilised following a full discharge 
of the traction battery. In the event of a 
total energy loss, please see the follow -
ing pages.  
Page 166 of 195
towing hitch............................................................ (current page)
JauneNoirNoir texte
5.29
ENG_UD28878_1
Remorquage, dépannage (L38 électrique - Renault)
ENG_NU_914-4_L38e_Renault_5
Bring lever to position  N.In the event of an energy 
fault: towing
In  the  event  of  a  fully  discharged  trac-
tion battery:
– the warning light 
Ṏ flashes;
–  needle  1 is in the lower section of the 
reserve zone.
It  is  possible  to  recover  on  a  flatbed 
truck  or  tow  the  vehicle  using  the  tow 
eye, following the instructions below. Before  towing,  insert  the  key  in  the 
switch  to  unlock  the  steering  column. 
Turn it to position m.
The  column  is  unlocked,  the  acces
-
sory  functions  are  supplied:  the  vehi -
cle  lights  can  be  used  (hazard  warn -
ing lights, brake lights etc.). The towed 
vehicle’s  lights  must  be  switched  on  at 
night.
The  speed  specified  by  current  legis -
lation  for  towing  must  always  be  ob -
served.
T OWINg, BrEAKDOWN (2/3)
W h e n   t h e   e n g i n e   i s 
stopped, steering and brak-
ing  assistance  are  not  op -
erational.
If  the  lever  is  stuck  in  P, 
even  though  you  are  de -
pressing  the  brake  pedal, 
the  lever  can  be  released 
manually.  To  do  this,  insert  a  rigid 
rod in the hole  3, press the rod and 
unlocking  button  2   located  on  the 
lever simultaneously.
2
31  
Page 167 of 195
towing hitch............................................................ (current page)
5.30
ENG_UD28878_1
Remorquage, dépannage (L38 électrique - Renault)
ENG_NU_914-4_L38e_Renault_5
T OWINg, BrEAKDOWN (3/3)
Access to towing points
Only use the front  6 and rear  7  towing 
points.
These  towing  points  may  only  be  used 
for towing: never use them for lifting the 
vehicle directly or indirectly. Unclip  cover
 5   or  8   by  inserting  a  flat -
blade  screwdriver  or  similar  under  the 
cover.
Tighten towing hitch  4 fully: as much 
as  possible  by  hand  at  first,  then  finish 
tightening it using the wheelbrace.
Only use the tow hitch  4 and the wheel-
brace  located  under  the  boot  carpet  in 
the  tool  kit  (please  refer  to  the  para -
graph entitled “Tool kit”).
Do not leave the tools unse-
cured  inside  the  vehicle  as 
they may come loose under 
braking.
After  use,  check  that  all  the  tools 
are correctly clipped into the tool kit, 
then, depending on the vehicle, po-
sition it correctly in its housing.
Risk of injury.
6
7
4
45
8
Do not remove the key from 
the  ignition  when  the  vehi -
cle is being towed.  
Page 168 of 195
operating faults ..................................... (up to the end of the DU)
faults operating faults  ............................... (up to the end of the DU)
5.31
ENG_UD29326_3
Anomalies de fonctionnement (L38 électrique - Renault)
ENG_NU_914-4_L38e_Renault_5
Operating faults
OPErATINg FAULTs (1/4)
The following advice will enable you to carry out quick, temporary repairs. For safety reasons you should always contact 
an approved dealer as soon as possible.
FAULTs POssIBLE CAUsEsWHAT TO DO
Impossible  to  charge  the  traction  bat -
tery. No  electrical  current  in  domes
-
tic  sockets  or  poor  connection  of 
cable to domestic socket. Check your installation (circuit breaker, pro-
grammer, etc.).
Check  the  connections  (socket,  etc.). 
Please  refer  to  the  information  on  “Electric 
vehicle: charging” in Section 1.
The  outdoor  temperature  is  lower 
than -26°C. Recharge  your  vehicle  in  a  more  suitable 
environment. If necessary, refer to the para-
graph on “Towing, breakdown” in Section 5.
The cord is defective. Please see an authorised dealer to replace 
it.
The  programmable  air  conditioning 
fails to work. One  of  the  usage  conditions  is  not 
complied  with  (the  traction  battery 
is not charged, etc).Please  refer  to  the  information  on  “Air-
conditioning: programming” in Section 3.  
Page 169 of 195
5.32
ENG_UD29326_3
Anomalies de fonctionnement (L38 électrique - Renault)
ENG_NU_914-4_L38e_Renault_5
Jaune NoirNoir texte
OPErATINg FAULTs (2/4)
FAULTs POssIBLE CAUsEsWHAT TO DO
The  remote  control  does  not  lock  or 
unlock the doors. The remote control battery is flat.
Use the emergency key.
Use  of  appliances  operating  on 
the  same  frequency  as  the  remote 
control (mobile phone, etc.). Stop using the devices or use the key.
Vehicle  located  in  a  high  electro -
magnetic radiation zone.
Discharged battery. Replace  the  battery.  You  can  still  lock/
unlock and start your vehicle (refer to the in-
formation on “Locking, unlocking the open
-
ing  elements”  in  Section  1  and  “Starting, 
stopping the engine” in Section 2).
The steering column remains locked. Steering wheel locked.To  unlock,  move  the  key  and  the  steering 
wheel  (please  refer  to  the  information  on 
“Starting, stopping the engine” in Section  2).
Vibrations. Tyres  not  inflated  to  correct  pres-
sures, incorrectly balanced or dam-
aged. Check  the  tyre  pressures.  If  this  is  not  the 
problem,  have  them  checked  by  an  ap
-
proved Dealer.  
Page 170 of 195
JauneNoirNoir texte
5.33
ENG_UD29326_3
Anomalies de fonctionnement (L38 électrique - Renault)
ENG_NU_914-4_L38e_Renault_5
Electrical equipment POssIBLE CAUsEsACTION rEqUIrED
The wipers do not work. Wiper blades stuck.Free the blades before using the wipers.
Broken windscreen wiper fuse. Consult an approved dealer.
Motor fault. Consult an approved dealer.
The wiper does not stop. Faulty electrical controls.Consult an approved dealer.
Direction indicators flashing more quickly. Blown bulb.Replace the bulb.
The indicators are 
not working. On one side only:
– blown bulb, Replace the bulb.
Consult an approved dealer.
On both sides: – fuse blown, Replace it.
–  faulty flasher unit. Needs  replacing:  please  see  an  author-
ised dealer.
OPErATINg FAULTs (3/4)