SAAB 9-7X 2005 Owners Manual

Usage Fluid/Lubricant
Hood Latch
Assembly,
Secondary
Latch, Pivots,
Spring Anchor,
and
Release PawlLubriplate Lubricant Aerosol meeting
requirements of NLGI #2, Category
LB or GC-LB.
Hood and Door
Hinges, Body
Door Hinge
Pins, Liftgate
Hinge and
Linkage,
Folding Seats,
and Fuel Door
HingeMulti-Purpose Lubricant, Superlube
(Part No. U.S. 12346241,
in Canada 10953474).Usage Fluid/Lubricant
Outer Tailgate
Handle Pivot
Points and
HingesMulti-Purpose Lubricant, Superlube
(Part No. U.S. 12346241,
in Canada 10953474).
Weatherstrip
ConditioningDielectric Silicone Grease
(Part No. U.S. 12345579,
in Canada 992887).
Weatherstrip
SqueaksSynthetic Grease with Teon,
Superlube (Part No. U.S. 12371287,
in Canada 10953437).
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Normal Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your dealer.
Part Part Number ACDelco®Part Number
Automatic Transmission Filter Kit 24208576 —
Engine Air Cleaner/Filter 15036141 A2014C
Engine Oil Filter
4200 L6 89017342 PF61
5300 V8 88984215 PF46
Spark Plugs
4200 L6 12569190 41-981
5300 V8 12571164 41-985
Wiper Blades
Front – 22 inches (56 cm) 15214346 —
Rear – 13 inches (33 cm) 15262794 —
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2. Any additional
information fromOwner Checks and Services on page 6-9can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-3
Customer Assistance Offices............................7-3
Roadside Assistance Program..........................7-4
Vehicle Data Collection and Event Data
Recorders..................................................7-5Reporting Safety Defects..................................7-6
Reporting Safety Defects to the United States
Government...............................................7-6
Reporting Safety Defects to the Canadian
Government...............................................7-7
Reporting Safety Defects to Saab.....................7-7
Service Publications Ordering Information...........7-7
Section 7 Customer Assistance and Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Saab. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or
parts manager, contact the owner of the dealership
or the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Saab Customer Assistance Center by calling
1-800-955-9007. In Canada, contact Saab Customer
Assistance Centre by calling 1-800-263-1999
(English and French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Your name, address and daytime phone number.
Vehicle Identication Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
The name of the selling dealership and location.
Vehicle delivery date and present mileage
(kilometers).
Nature and details of the problem you are
experiencing.
When contacting Saab, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
If after contacting the Saab Customer Assistance Center
your concern has not been resolved, please refer to the
“Dispute Resolution Process” found in your Saab
Consumer’s Guide.
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Online Owner Center
The Owner Center is a resource for your Saab
ownership needs. Specic vehicle information
can be found in one place.
The Online Owner Center allows you to:
Access information about your specic vehicle,
including an electronic version of this owner
manual (United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Receive e-mail service reminders
Receive recall notices for your specic vehicle
Receive special promotions and privileges
only available to members (United States only).
Access a hand-held companion (PDA) application
Access an interactive vehicle design & racing game
Refer to the web for updated information.
To register your vehicle, visit www.owners.saabusa.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Saab has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Saab by dialing: 1-866-612-0380. (TTY users in Canada
can dial 1-800-263-3830.)
Customer Assistance Offices
Saab encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to Saab,
the letter should be addressed to Saab’s Customer
Assistance Center.
United States — Customer Assistance
Saab Customer Assistance Center
Saab Cars USA, Inc.
4405-A International Boulevard
Norcross, GA 30093
1-800-955-9007
1-866-612-0380 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-852-9001
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Canada — Customer Assistance
General Motors of Canada, Limited
Customer Assistance Centre
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-1999 (English and French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Roadside Assistance Program
Roadside Assistance
Saab has a strong commitment to customer satisfaction
and has established the Saab Roadside Assistance
Program. As the owner of a new Saab vehicle, you
are automatically enrolled in the Program. This service
is intended to provide you with peace of mind as
you drive in the city or coast-to-coast throughout
the 4 year/50,000 mile term of your New Car Limited
Warranty.
24 Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day,
365 days a year. Our advisors have access to a
nationwide network of recommended service providers.
The following services are available to handle related
emergencies.
Towing
Locksmith Service
Flat tire change
Gas delivery
Battery jump starting
If it is necessary to tow your disabled Saab, it will be
taken to the nearest authorized Saab dealer, whenever
possible. The cost of towing will be covered by Roadside
Assistance if necessitated by a mechanical breakdown
covered under the New Car Limited Warranty.
If your 2005 Saab is disabled due to a failure covered
by the New Car Limited Warranty “Bumper-to-Bumper
Coverage” and you are more than 100 miles from home,
Saab will reimburse you for certain expenses in
conjunction with the trip interruption. These expenses
include only reasonable and customary daily cost
for emergency lodging, meals, care rental or other
transportation to your destination incurred within
three days of the disablement, NOT to exceed $1000.
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