SAAB 9-7X 2007 Owners Manual

Trip Interruption Benets and Assistance
In the event of a warranty related vehicle
disablement, while en route and over 100 miles,
for U.S. customers, and 250 kilometres, for
Canadian customers, from the original point of
departure, you may qualify for trip interruption
expense assistance. This assistance covers
reasonable reimbursement of up to a maximum
of $1000 for U.S. customers, and $500 for
Canadian customers, to assist you with some of
the unplanned expense incurred within three
days of the disablement you may incur while
waiting for your vehicle to be repaired.
Pre-authorization, original detailed receipts and
a copy of the repair order are required.
In some instances, mechanical failures may be
covered under the Saab Bumper-to-Bumper
warranty, for U.S. customers, and the duration of
the Base Warranty, for Canadian customers,
of the new Vehicle Limited Warranty. However,
any cost for parts and labor not covered by
warranty are the responsibility of the vehicle owner
or driver.Additional Services for Canadian
Customers

Trip Routing Service:Upon Request,
Roadside Assistance will send you detailed,
computer-personalized maps, highlighting your
choice of either the most direct route or the
most scenic route to your destination,
anywhere in North America, along with any
helpful travel information we may have
pertaining to your trip. We will make every
attempt to send your personalized trip routing
as quickly as possible, but it is best to
allow three weeks before your planned
departure date. Trip routing requests will be
limited to six calendar year.
We’ll make every attempt to send your
personalized trip routing as quickly as
possible, but it’s best to allow three weeks
before your planned departure date.
Trip routing requests will be limited to
six per calendar year.
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Calling for Assistance
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
Your name, home address, and home
telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number
of the vehicle.
Odometer reading, Vehicle Identication
Number (VIN), and delivery date of the vehicle.
Description of the problem.
While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember, we are only
a phone call away. Saab and General Motors
of Canada Limited reserve the right to make any
changes or discontinue the Roadside Assistance
program at any time without notication.Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. Saab and General Motors of Canada
Limited reserve the right to make any changes or
discontinue the Roadside Assistance program
at any time without notication.
Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial, or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
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Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles,
has a number of sophisticated computer systems
that monitor and control several aspects of the
vehicle’s performance. Your vehicle uses on-board
vehicle computers to monitor emission control
components to optimize fuel economy, to monitor
conditions for airbag deployment and, if so
equipped, to provide anti-lock braking and to help
the driver control the vehicle in difficult driving
situations. Some information may be stored
during regular operations to facilitate repair of
detected malfunctions; other information is stored
only in a crash event by computer systems,
such as those commonly called event data
recorders (EDR).
In a crash event, computer systems, such as the
Airbag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated,
such as data related to engine speed, brake
application, throttle position, vehicle speed, safety
belt usage, airbag readiness, airbag performance,and the severity of a collision. If your vehicle is
equipped with StabiliTrak
®, steering performance,
including yaw rate, steering wheel angle, and
lateral acceleration, is also recorded. This
information has been used to improve vehicle
crash performance and may be used to improve
crash performance of future vehicles and
driving safety. Unlike the data recorders on many
airplanes, these on-board systems do not
record sounds, such as conversation of vehicle
occupants.
To read this information, special equipment is
needed and access to the vehicle or the device
that stores the data is required. Saab will not
access information about a crash event or share it
with others other than:
with the consent of the vehicle owner or,
if the vehicle is leased, with the consent of the
lessee,
in response to an official request of police or
similar government office,
as part of Saab’s defense of litigation through
the discovery process, or
as required by law.
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In addition, once Saab collects or receives data,
Saab may:
use the data for Saab research needs,
make it available for research where
appropriate condentiality is to be maintained
and need is shown, or
share summary data which is not tied to a
specic vehicle with non-Saab organizations
for research purposes.
Others, such as law enforcement, may have
access to the special equipment that can read the
information if they have access to the vehicle
or the device that stores the data.
If your vehicle is equipped with OnStar
®, please
check the OnStar®subscription service agreement
or manual for information on its operations and
data collection.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualied
technician using the proper equipment and
quality replacement parts. Poorly performed
collision repairs will diminish your vehicle’s resale
value, and safety performance can be
compromised in subsequent collisions.
Collision Parts
Genuine Saab Collision parts are new parts made
with the same materials and construction methods
as the parts with which your vehicle was originally
built. Genuine Saab Collision parts are your best
choice to assure that your vehicle’s designed
appearance, durability and safety are preserved.
The use of Genuine Saab parts can help maintain
your Saab New Vehicle Warranty.
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Recycled original equipment parts may also be
used for repair. These parts are typically removed
from vehicles that were total losses in prior
accidents. In most cases, the parts being recycled
are from undamaged sections of the vehicle.
A recycled original equipment Saab part, may be
an acceptable choice to maintain your vehicle’s
originally designed appearance and safety
performance, however, the history of these parts
is not known. Such parts are not covered by
your Saab New Vehicle Limited Warranty, and any
related failures are not covered by that warranty.
Aftermarket collision parts are also available.
These are made by companies other than Saab
and may not have been tested for your vehicle.
As a result, these parts may t poorly, exhibit
premature durability/corrosion problems, and may
not perform properly in subsequent collisions.Aftermarket parts are not covered by your Saab
New Vehicle Limited Warranty, and any vehicle
failure related to such parts are not covered by that
warranty.
Repair Facility
Saab also recommends that you choose a
collision repair facility that meets your needs
before you ever need collision repairs. Your Saab
dealer may have a collision repair center with
Saab-trained technicians and state of the
art equipment, or be able to recommend a collision
repair center that has Saab-trained technicians
and comparable equipment.
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Insuring Your Vehicle
Protect your investment in your Saab vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality
of coverage afforded by various insurance policy
terms. Many insurance policies provide reduced
protection to your Saab vehicle by limiting
compensation for damage repairs by using
aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend
that you assure your vehicle will be repaired
with Saab original equipment collision parts.
If such insurance coverage is not available from
your current insurance carrier, consider switching
to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures
repairs with Genuine Saab Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read your lease
carefully, as you may be charged at the end of
your lease for poor quality repairs.
If an Accident Occurs
Here is what to do if you are involved in an
accident.
Try to relax and then check to make sure you
are all right. If you are uninjured, make sure
that no one else in your vehicle, or the
other vehicle, is injured.
If there has been an injury, call 911 for help.
Do not leave the scene of an accident until
all matters have been taken care of. Move
your vehicle only if its position puts you
in danger or you are instructed to move it by a
police officer.
Give only the necessary and requested
information to police and other parties involved
in the accident. Do not discuss your personal
condition, mental frame of mind, or anything
unrelated to the accident. This will help guard
against post-accident legal action.
If you need roadside assistance, call Saab
Roadside Assistance. SeeRoadside
Assistance Program on page 469for more
information.
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If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
Choose a reputable collision repair facility
for your vehicle. Whether you select a
Saab dealer or a private collision repair facility
to x the damage, make sure you are
comfortable with them. Remember, you will
have to feel comfortable with their work
for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
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Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage
repairs, Saab recommends that you take an active
role in its repair. If you have a pre-determined
repair facility of choice, take your vehicle there, or
have it towed there. Specify to the facility that
any required replacement collision parts be original
equipment parts, either new Genuine Saab
parts or recycled original Saab parts. Remember,
recycled parts will not be covered by your
Saab vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the
repair using aftermarket parts. Discuss this with
your repair professional, and insist on Genuine
Saab parts.Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine
Saab parts, even if your insurance coverage does
not pay the full cost.
If another party’s insurance company is paying for
the repairs, you are not obligated to accept a
repair valuation based on that insurance
company’s collision policy repair limits, as you
have no contractual limits with that company. In
such cases, you can have control of the repair and
parts choices as long as cost stays within
reasonable limits.
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Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying General Motors.
If NHTSA receives similar complaints, it may open
an investigation, and if it nds that a safety
defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your dealer, or
General Motors.To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to:
Administrator, NHTSA
400 Seventh Street, SW.
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
Reporting Safety Defects to
the Canadian Government
If you live in Canada, and you believe that your
vehicle has a safety defect, you should
immediately notify Transport Canada, in addition
to notifying General Motors of Canada Limited.
You may call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
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Reporting Safety Defects to Saab
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, we certainly hope
you will notify Saab. Please call the Saab
Customer Assistance Center at 1-800-955-9007,
or write:
Saab Cars USA, Inc.
Saab Customer Assistance Center
4405-A International Boulevard
Norcross, GA 30093
In Canada, please call us at 1-800-263-1999
(English or French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle
suspension, brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair
service procedures, adjustments, and
specications for Saab transmissions, transaxles,
and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service Saab cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, the Service Bulletin reference number
can be obtained by contacting your Saab dealer or
by calling 1-800-GM-DRIVE (1-800-463-7483).
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