service SATURN ASTRA 2008 Owners Manual

Finish Damage
Any stone chips, fractures or deep
scratches in the nish should be
repaired right away. Bare metal will
corrode quickly and may develop
into major repair expense.
Minor chips and scratches can be
repaired with touch-up materials
available from your dealer/retailer.
Larger areas of nish damage
can be corrected in your dealer’s/
retailer’s body and paint shop.
Underbody Maintenance
Chemicals used for ice and snow
removal and dust control can collect
on the underbody. If these are not
removed, corrosion and rust can
develop on the underbody parts such
as fuel lines, frame, oor pan, and
exhaust system even though they
have corrosion protection.
At least every spring, ush these
materials from the underbody
with plain water. Clean any areas
where mud and debris can collect.
Dirt packed in close areas of
the frame should be loosened before
being ushed. Your dealer/retailer
or an underbody car washing
system can do this for you.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can fall
upon and attack painted surfaces on
the vehicle. This damage can take
two forms: blotchy, ring-shaped
discolorations, and small, irregular
dark spots etched into the paint
surface.
Although no defect in the paint job
causes this, we will repair, at no
charge to the owner, the surfaces of
new vehicles damaged by this
fallout condition within 12 months
or 12,000 miles (20 000 km) of
purchase, whichever occurs rst.
Vehicle Service and Care 9-79
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Vehicle Care/Appearance Materials
Description Usage
Polishing Cloth Interior and exterior polishing cloth.
Tar and Road Oil Remover Removes tar, road oil, and asphalt.
Chrome Cleaner and Polish Use on chrome or stainless steel.
White Sidewall Tire Cleaner Removes soil and black marks from whitewalls and raised white lettering.
Vinyl Cleaner Cleans vinyl.
Glass Cleaner Removes dirt, grime, smoke and ngerprints.
Chrome Wheel Cleaner Removes dirt and grime from chrome wheels.
Finish Enhancer Removes dust, ngerprints, and surface contaminants. Spray on and
wipe off.
Swirl Remover Polish Removes swirl marks, ne scratches, and other light surface
contamination.
Cleaner Wax Removes light scratches and protects nish.
9-80 Vehicle Service and Care
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Description Usage
Foaming Tire Shine Low Gloss Cleans, shines, and protects tires. No wiping necessary.
Wash Wax Concentrate Medium foaming shampoo. Cleans and lightly waxes. Biodegradable
and phosphate free.
Spot Lifter Quickly removes spots and stains from carpets, vinyl, and cloth
upholstery.
Odor Eliminator Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.
Vehicle Service and Care 9-81
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✍NOTES
9-82 Vehicle Service and Care
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Technical Data
Vehicle Identication
Vehicle Identication
Number (VIN)..................10-1
Service Parts
Identication Label...........10-1
Capacities and
Specications
Capacities and
Specications..................10-2
Vehicle Identication
Vehicle Identication
Number (VIN)
This is the legal identier for your
vehicle. It appears on a plate in the
front corner of the instrument panel,
on the driver side. It can be seen
through the windshield from outside
the vehicle. The VIN also appears on
the Vehicle Certication and Service
Parts labels and the certicates of
title and registration.
Engine Identication
The eighth character in the VIN is
the engine code. This code helps
identify the vehicle’s engine,
specications, and replacement
parts. See “Engine Specications”
underCapacities and Specifications
on page 10-2for your vehicle’s
engine code.
Service Parts
Identication Label
This label is on the trunk oor.
It is very helpful if you ever need
to order parts. The label has
the following information:
Vehicle Identication
Number (VIN)
Model designation
Paint information
Production options and special
equipment
Do not remove this label from the
vehicle.
Technical Data 10-1
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Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................11-1
Online Owner Center........11-4
Customer Assistance for
Text Telephone (TTY)
Users
..............................11-4
Customer Assistance
Offices............................11-5
GM Mobility
Reimbursement
Program
..........................11-5
Roadside Assistance
Program..........................11-5
Scheduling Service
Appointments..................11-8
Courtesy Transportation. . . .11-8
Collision Damage
Repair...........................11-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................11-13
Reporting Safety Defects
to the Canadian
Government
...................11-14
Reporting Safety Defects
to Saturn.......................11-14
Service Publications
Ordering Information......11-14
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................11-15
Event Data Recorders.....11-16
OnStar®..........................11-17
Navigation System...........11-17
Radio Frequency
Identication (RFID).......11-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Normally, concerns can be quickly
resolved at this level.
Customer Information 11-1
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Contact the BBB Auto Line Program
by using the toll-free telephone
number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in
all 50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. Saturn Corporation reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.STEP THREE (Canadian Owners):
General Motors Participation in
the Mediation/Arbitration Program
In the event that you do not feel
your concerns have been addressed
after following the procedure outlined
in Steps 1 and 2, General Motors of
Canada Limited has committed to
binding arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you le your complaint
to the nal decision, should be
completed in approximately 70 days.
We believe our impartial program
offers advantages over courts in
most jurisdictions because it is
informal, quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively, you may call the
Saturn Customer Communication
Centre, 1-800-263-1999, or you
may write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).
Customer Information 11-3
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Online Owner Center
(United States only)
This is a resource for your Saturn
ownership needs. Specic vehicle
information can be found in one
place.
The Online Owner Center allows
you to:
Get e-mail service reminders.
Access information about
your specic vehicle, including
tips and videos and an electronic
version of this owner manual.
Keep track of your vehicle’s
service history and maintenance
schedule.
Find Saturn retailers for service
nationwide.
Receive special promotions and
privileges only available to
members.
Refer to saturn.com on the web for
updated information and to
register your vehicle.
My GM Canada (Canada only)
My GM Canada is a
password-protected section of
gmcanada.com where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save details
such as address and phone
number for each of your preferred
GM Dealers or Retailers.
My Driveway: Receive service
reminders and helpful advice on
owning and maintaining your
vehicle.
My Preferences: Manage your
prole, subscribe to E-News
and use tools and forms with
greater ease.
To sign up, visit the My GM Canada
section within gmcanada.com.
Customer Assistance for
Text Telephone (TTY)
Users
To assist owners who have hearing
difficulties, Saturn has installed
special TDD (Telecommunication
Devices for the Deaf) equipment in
its Saturn Customer Assistance
Center.
Any hearing or speech-impaired
customer who has access to a TDD
or to a conventional Text Telephone
(TTY) can communicate with
Saturn by dialing 1-800-TDD-6000.
TTY users in Canada may dial
1-800-263-3830.
11-4 Customer Information
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Customer Assistance
Offices
Saturn encourages customers
to call the toll-free number for
assistance. If a customer wishes to
write to Saturn, the letter should
be addressed to:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500
1-800-553-6000
1-800-833-6000 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-553-6000
In Canada, write to:
Saturn Customer Communication
Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7gmcanada.com
1-800-263-1999
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you up to
$1,000 toward eligible aftermarket
driver or passenger adaptive
equipment you may require for
your vehicle such as hand controls,
wheelchair/scooter lifts, etc.
The offer is available for a limited
period of time from the date of
vehicle purchase/lease.For more details, or to determine
your vehicle’s eligibility, visit
your Saturn retailer or call the
Saturn Customer Assistance Center
at 1-800-553-6000. Text telephone
(TTY) users, call 1-800-833-6000.
In Canada, customers may call the
Saturn Customer Communication
Centre at 1-800-263-1999.
TTY users in Canada may call
1-800-263-3830.
Roadside Assistance
Program
For vehicles purchased in the
U.S., call1-800-553-6000; (Text
Telephone (TTY): 1-800-889-2438).
For vehicles purchased in Canada,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
As the owner of a new Saturn
vehicle, you are automatically
enrolled in the Saturn Roadside
Assistance Program.
Customer Information 11-5
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Who is Covered?
Roadside Assistance coverage is for
the vehicle operator, regardless of
ownership. In Canada, a person
driving this vehicle without the
consent of the owner is not eligible
for coverage.
Services Provided
The following services are provided
in the U.S. and Canada up to
5 years/100,000 miles (160 000 km),
whichever comes rst, and, in
Canada only, up to a maximum
of $100.
Fuel Delivery:Delivery of enough
fuel for the vehicle to get to
the nearest service station
(approximately $5 Canada).
In Canada, service to provide
diesel may be restricted. For
safety reasons, propane and
other alternative fuels are not
provided through this service.
Lock-Out Service:Lock-out
service is covered at no charge if
you are unable to gain entry into
your vehicle. A remote unlock
may be available if you have an
active OnStar
®subscription.
To ensure security, the driver
must present personal
identication before lock-out
service is provided. In Canada,
the vehicle registration is also
required.
Emergency Tow From a Public
Roadway or Highway:Tow to
the nearest Saturn retailer for
warranty service or in the event
of a vehicle-disabling crash.
Winch-out assistance is provided
when the vehicle is mired in sand,
mud, or snow.
Flat Tire Change:Installation of a
spare tire in good condition, when
equipped and properly inated,
is covered at no charge.The customer is responsible for
the repair or replacement of the
tire if not covered by a
warrantable failure.
Jump Start:A battery jump start
is covered at no charge if the
vehicle does not start.
Trip Routing Service (Canada
Only):Upon request, Roadside
Assistance will send you detailed,
computer personalized maps,
highlighting your choice of either
the most direct route or the most
scenic route to your destination,
anywhere in North America, along
with helpful travel information
pertaining to your trip.
Please allow three weeks before
your planned departure date.
Trip routing requests are limited
to six per calendar year.
11-6 Customer Information
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