tow SATURN ASTRA 2008 Owner's Manual

6. Raise the vehicle by turning the
jack handle clockwise. Raise the
vehicle far enough off the
ground so there is enough room
for the compact spare tire to
t under the vehicle.
7. Remove all of the wheel bolts.
{CAUTION
Rust or dirt on a wheel, or on
the parts to which it is
fastened, can make wheel bolts
become loose after time. The
wheel could come off and
cause an accident. When you
change a wheel, remove any
rust or dirt from places where
the wheel attaches to the
vehicle. In an emergency, you
can use a cloth or a paper
towel to do this; but be sure to
use a scraper or wire brush
later, if needed, to get all the
rust or dirt off. SeeChanging a
Flat Tire on page 9-60.8. Remove any rust or dirt from the
wheel bolts, mounting surfaces
and spare wheel.
Installing wheels with a good
metal-to-metal contact at
the mounting surface is
necessary to prevent the wheel
bolts from becoming loose.
To prevent corrosion or rust
build-up, apply a light coat of
wheel bearing grease to the
wheel hub center and to the
cone-shaped surface of each
wheel bolt at every wheel change.
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9. Place the compact spare tire on
the wheel-mounting surface.
10. Reinstall the wheel bolts with
the rounded end of the bolts
toward the wheel. Tighten each
bolt by hand until the wheel
is held against the hub.
11. Lower the vehicle by turning the
jack handle counterclockwise.
Lower the jack completely.12. Tighten the wheel bolts rmly
in a crisscross sequence,
as shown.
{CAUTION
Incorrect or improperly
tightened wheel bolts can
cause the wheel to come loose
and even come off. This could
lead to a crash. If you have to
(Continued)
CAUTION (Continued)
replace them, be sure to get
new original equipment wheel
bolts. Stop somewhere as
soon as you can and have the
bolts tightened with a torque
wrench to the proper torque
specication. SeeCapacities
and Specifications on
page 10-2for wheel bolt
torque specication.
Notice:Improperly tightened
wheel bolts can lead to brake
pulsation and rotor damage.
To avoid expensive brake repairs,
evenly tighten the wheel bolts
in the proper sequence and to
the proper torque specication.
SeeCapacities and Specifications
on page 10-2for the wheel bolt
torque specication.
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Towing
Towing Your Vehicle
The vehicle was neither designed
nor intended to be towed with any of
its wheels on the ground.
Consult your dealer/retailer or a
professional towing service if
the disabled vehicle needs to be
towed. SeeRoadside Assistance
Program on page 11-5.
Notice:Dolly towing or dinghy
towing your vehicle may
cause damage because of
reduced ground clearance.
Always put your vehicle on a
atbed truck.
Recreational Vehicle
Towing
Notice:Dolly towing or dinghy
towing your vehicle may
cause damage because of
reduced ground clearance.
Always put your vehicle on a
atbed trailer.
The vehicle was neither designed
nor intended to be towed with any
of its wheels on the ground.
Towing a Trailer
The vehicle is neither designed nor
intended to tow a trailer.
Appearance Care
Interior Cleaning
Your vehicle’s interior will continue
to look its best if it is cleaned
often. Although not always visible,
dust and dirt can accumulate
on your upholstery. Dirt can damage
carpet, fabric, leather, and plastic
surfaces. Regular vacuuming
is recommended to remove particles
from the upholstery. It is important
to keep your upholstery from
becoming and remaining heavily
soiled. Soils should be removed as
quickly as possible. Your vehicle’s
interior may experience extremes of
heat that could cause stains to
set rapidly.
Lighter colored interiors may require
more frequent cleaning. Use care
because newspapers and garments
that transfer color to your home
furnishings may also transfer color
to your vehicle’s interior.
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Fabric/Carpet
Use a vacuum cleaner with a soft
brush attachment frequently to
remove dust and loose dirt.
A canister vacuum with a beater bar
in the nozzle may only be used
on oor carpet and carpeted oor
mats. For soils, always try to remove
them rst with plain water or club
soda. Before cleaning, gently
remove as much of the soil as
possible using one of the following
techniques:
For liquids: gently blot the
remaining soil with a paper towel.
Allow the soil to absorb into
the paper towel until no more
can be removed.
For solid dry soils: remove as
much as possible and then
vacuum.To clean, use the following
instructions:
1. Saturate a lint-free, clean white
cloth with water or club soda.
2. Wring the cloth to remove excess
moisture.
3. Start on the outside edge of the
soil and gently rub toward the
center. Continue cleaning, using
a clean area of the cloth each
time it becomes soiled.
4. Continue to gently rub the soiled
area until the cleaning cloth
remains clean.
5. If the soil is not completely
removed, use a mild soap
solution and repeat the cleaning
process that was used with
plain water.
If any of the soil remains, a
commercial fabric cleaner or
spot lifter may be necessary.
When a commercial upholstery
cleaner or spot lifter is to be used,test a small hidden area for
colorfastness rst. If the locally
cleaned area gives any impression
that a ring formation may result,
clean the entire surface.
After the cleaning process has been
completed, a paper towel can be
used to blot excess moisture
from the fabric or carpet.
Leather
A soft cloth dampened with water
can be used to remove dust.
If a more thorough cleaning is
necessary, a soft cloth dampened
with a mild soap solution can be
used. Allow the leather to dry
naturally. Do not use heat to dry.
Never use steam to clean leather.
Never use spot lifters or spot
removers on leather. Many
commercial leather cleaners and
coatings that are sold to preserve
and protect leather may permanently
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page 9-80. Follow all manufacturers’
directions regarding correct
product usage, necessary safety
precautions and appropriate
disposal of any vehicle care product.
Rinse the vehicle well, before
washing and after to remove all
cleaning agents completely. If they
are allowed to dry on the surface,
they could stain.
Dry the nish with a soft, clean
chamois or an all-cotton towel to
avoid surface scratches and
water spotting.
High pressure car washes may
cause water to enter the vehicle.
Avoid using high pressure washes
closer than 12 inches (30 cm)
to the surface of the vehicle.
Use of power washers exceeding
1,200 psi (8 274 kPa) can result
in damage or removal of paint
and decals.Weatherstrips
Silicone grease on weatherstrips will
make them last longer, seal better,
and not stick or squeak. Apply
silicone grease with a clean cloth.
During very cold, damp weather
frequent application may be required.
See “Fluids and Lubricants” in the
Index of the “Maintenance and
Warranty and Owner assistance
Information” manual.
Wheels and Trim — Aluminum
or Chrome
Your vehicle may have either
aluminum or chrome-plated wheels.
Keep the wheels clean using a soft
clean cloth with mild soap and water.
Rinse with clean water. After rinsing
thoroughly, dry with a soft clean
towel. A wax may then be applied.
Notice:Chrome wheels and
other chrome trim may be
damaged if you do not wash your
vehicle after driving on roads
that have been sprayed withmagnesium, calcium or sodium
chloride. These chlorides are
used on roads for conditions
such as ice and dust. Always
wash your vehicle’s chrome with
soap and water after exposure.
Notice:If you use strong soaps,
chemicals, abrasive polishes,
cleaners, brushes, or cleaners
that contain acid on aluminum or
chrome-plated wheels, you
could damage the surface of the
wheel(s). The repairs would
not be covered by your warranty.
Use only approved cleaners on
aluminum or chrome-plated
wheels.
The surface of these wheels is
similar to the painted surface of your
vehicle. Do not use strong soaps,
chemicals, abrasive polishes,
abrasive cleaners, cleaners with
acid, or abrasive cleaning brushes
on them because you could damage
the surface. Do not use chrome
polish on aluminum wheels.
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Notice:Using chrome polish on
aluminum wheels could damage
the wheels. The repairs would not
be covered by your warranty.
Use chrome polish on chrome
wheels only.
Use chrome polish only on
chrome-plated wheels, but avoid
any painted surface of the wheel,
and buff off immediately after
application.
Notice:If you drive your vehicle
through an automatic car wash
that has silicone carbide tire
cleaning brushes, you could
damage the aluminum or
chrome-plated wheels. The repairs
would not be covered by your
warranty. Never drive a vehicle
equipped with aluminum or
chrome-plated wheels through an
automatic car wash that uses
silicone carbide tire cleaning
brushes.Windshield and Wiper Blades
Clean the outside of the windshield
with glass cleaner.
Clean the rubber blades using a lint
free cloth or paper towel soaked
with windshield washer uid or
a mild detergent. Wash the
windshield thoroughly when cleaning
the blades. Bugs, road grime,
sap, and a buildup of vehicle
wash/wax treatments may cause
wiper streaking. Replace the
wiper blades if they are worn or
damaged.
Wipers can be damaged by:
Extreme dusty conditions
Sand and salt
Heat and sun
Snow and ice, without proper
removal
Tires
To clean the tires, use a stiff brush
with tire cleaner.
Notice:Using petroleum-based
tire dressing products on your
vehicle may damage the paint
nish and/or tires. When applying
a tire dressing, always wipe off
any overspray from all painted
surfaces on your vehicle.
Sheet Metal Damage
If the vehicle is damaged and
requires sheet metal repair or
replacement, make sure the body
repair shop applies anti-corrosion
material to parts repaired or replaced
to restore corrosion protection.
Original manufacturer replacement
parts will provide the corrosion
protection while maintaining
the vehicle warranty.
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Customer Assistance
Offices
Saturn encourages customers
to call the toll-free number for
assistance. If a customer wishes to
write to Saturn, the letter should
be addressed to:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500
1-800-553-6000
1-800-833-6000 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-553-6000
In Canada, write to:
Saturn Customer Communication
Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7gmcanada.com
1-800-263-1999
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you up to
$1,000 toward eligible aftermarket
driver or passenger adaptive
equipment you may require for
your vehicle such as hand controls,
wheelchair/scooter lifts, etc.
The offer is available for a limited
period of time from the date of
vehicle purchase/lease.For more details, or to determine
your vehicle’s eligibility, visit
your Saturn retailer or call the
Saturn Customer Assistance Center
at 1-800-553-6000. Text telephone
(TTY) users, call 1-800-833-6000.
In Canada, customers may call the
Saturn Customer Communication
Centre at 1-800-263-1999.
TTY users in Canada may call
1-800-263-3830.
Roadside Assistance
Program
For vehicles purchased in the
U.S., call1-800-553-6000; (Text
Telephone (TTY): 1-800-889-2438).
For vehicles purchased in Canada,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
As the owner of a new Saturn
vehicle, you are automatically
enrolled in the Saturn Roadside
Assistance Program.
Customer Information 11-5
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Who is Covered?
Roadside Assistance coverage is for
the vehicle operator, regardless of
ownership. In Canada, a person
driving this vehicle without the
consent of the owner is not eligible
for coverage.
Services Provided
The following services are provided
in the U.S. and Canada up to
5 years/100,000 miles (160 000 km),
whichever comes rst, and, in
Canada only, up to a maximum
of $100.
Fuel Delivery:Delivery of enough
fuel for the vehicle to get to
the nearest service station
(approximately $5 Canada).
In Canada, service to provide
diesel may be restricted. For
safety reasons, propane and
other alternative fuels are not
provided through this service.
Lock-Out Service:Lock-out
service is covered at no charge if
you are unable to gain entry into
your vehicle. A remote unlock
may be available if you have an
active OnStar
®subscription.
To ensure security, the driver
must present personal
identication before lock-out
service is provided. In Canada,
the vehicle registration is also
required.
Emergency Tow From a Public
Roadway or Highway:Tow to
the nearest Saturn retailer for
warranty service or in the event
of a vehicle-disabling crash.
Winch-out assistance is provided
when the vehicle is mired in sand,
mud, or snow.
Flat Tire Change:Installation of a
spare tire in good condition, when
equipped and properly inated,
is covered at no charge.The customer is responsible for
the repair or replacement of the
tire if not covered by a
warrantable failure.
Jump Start:A battery jump start
is covered at no charge if the
vehicle does not start.
Trip Routing Service (Canada
Only):Upon request, Roadside
Assistance will send you detailed,
computer personalized maps,
highlighting your choice of either
the most direct route or the most
scenic route to your destination,
anywhere in North America, along
with helpful travel information
pertaining to your trip.
Please allow three weeks before
your planned departure date.
Trip routing requests are limited
to six per calendar year.
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Towing and Road Service
Exclusions
Specically excluded from Roadside
Assistance coverage are towing
or services for vehicles operated on
a non-public roadway or highway,
nes, impound towing caused
by a violation of local, Municipal,
State, Provincial or Federal law, and
mounting, dismounting or changing
of snow tires, chains, or other
traction devices.
Roadside Assistance is not part
of or included in the coverage
provided by the New Vehicle Limited
Warranty. Saturn and General
Motors of Canada Limited reserve
the right to make any changes or
discontinue the Roadside Assistance
program at any time without
notication.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until
it can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please call your
dealership/retailer, let them know
this, and ask for instructions.
If the dealer/retailer requests you to
bring the vehicle for service, you
are urged to do so as early in
the work day as possible to allow
for the same day repair.
Courtesy Transportation
To enhance your ownership
experience, we and our participating
retailers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the Bumper
to Bumper (Base Warranty Coverage
period in Canada) and extended
powertrain warranty in both the U.S.
and Canada.
Several courtesy transportation
options are available to assist
in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
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If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 11-5for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurancecompany and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need. If
they ask for a police report, phone
or go to the police department
headquarters the next day and
you can get a copy of the report
for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are drivable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you have
a pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will not
be covered by your GM vehicle
warranty.
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