instrument panel SATURN AURA 2009 Workshop Manual

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
retailer and to Saturn. Together we are committed to
providing our customers with unparalleled service,
before, during, and after the purchase of a Saturn vehicle,
for total customer satisfaction. We call this the Saturn
Difference. Normally, any concerns with the sales
transaction or the operation of the vehicle are resolved
by the retailer’s sales or service departments. If, for any
reason, your ownership experience falls below your
expectations, we suggest you take the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.STEP TWO:Should you need additional assistance, in
the U.S., contact the Saturn Customer Assistance Center
by calling 1-800-553-6000. In Canada, call the Saturn
Customer Communication Centre at 1-800-263-1999.
A Saturn Customer Assistance Center team member
will handle your call and assist in providing product
and warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This 17-digit
number can be found on the vehicle registration or
title, on the upper driver side corner of the instrument
panel, or on your roadside assistance key card.
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
When contacting Saturn, please remember that your
concern will likely be resolved at a retailer’s facility.
That is why we suggest you follow Step One rst.
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A
Accessories and Modications............................ 5-3
Accessory Power............................................2-23
Accessory Power Outlets.................................3-18
Adding Equipment to Your
Airbag-Equipped Vehicle...............................1-71
Additional Required Services,
Scheduled Maintenance................................. 6-6
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment............................5-90
Adjustment
Chime Level...............................................3-92
Adjustments
Headlamp Range.......................................... 1-7
Air Cleaner/Filter, Engine.................................5-20
Air Conditioning..............................................3-19
Airbag
Readiness Light..........................................3-30
Airbag System................................................1-56
Adding Equipment to Your
Airbag-Equipped Vehicle............................1-71
How Does an Airbag Restrain?......................1-63
Passenger Sensing System...........................1-65
Servicing Your Airbag-Equipped Vehicle..........1-70
What Makes an Airbag Inate?......................1-63
What Will You See After an Airbag Inates?....1-64
When Should an Airbag Inate?....................1-61
Where Are the Airbags?...............................1-59Airbags
Passenger Status Indicator...........................3-31
Antenna
Backglass...................................................3-92
Antenna, XM™ Satellite Radio Antenna System . . . 3-92
Antilock Brake System (ABS)............................. 4-5
Warning Light.............................................3-34
Appearance Care
Aluminum Wheels........................................5-87
Care of Safety Belts....................................5-84
Chemical Paint Spotting...............................5-88
Cleaning Exterior Lamps/Lenses....................5-85
Fabric/Carpet..............................................5-83
Finish Care.................................................5-86
Finish Damage............................................5-88
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-84
Interior Cleaning..........................................5-81
Leather......................................................5-83
Sheet Metal Damage...................................5-88
Tires..........................................................5-87
Underbody Maintenance...............................5-88
Washing Your Vehicle...................................5-85
Weatherstrips..............................................5-84
Windshield and Wiper Blades........................5-86
Assistance Program, Roadside........................... 7-7
Audio System.................................................3-55
Audio Steering Wheel Controls......................3-89
Setting the Clock.........................................3-56
XM™ Satellite Radio Antenna System............3-92
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Check
Engine Lamp..............................................3-37
Checking Things Under the Hood......................5-10
Chemical Paint Spotting...................................5-88
Child Restraints
Infants and Young Children...........................1-33
Lower Anchors and Tethers for Children..........1-43
Older Children.............................................1-30
Securing a Child Restraint in a
Rear Seat Position...................................1-50
Securing a Child Restraint in the
Right Front Seat Position..........................1-52
Systems.....................................................1-37
Where to Put the Restraint...........................1-40
Chime Level Adjustment..................................3-92
Cleaning
Aluminum Wheels........................................5-87
Exterior Lamps/Lenses.................................5-85
Fabric/Carpet..............................................5-83
Finish Care.................................................5-86
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-84
Interior.......................................................5-81
Leather......................................................5-83
Tires..........................................................5-87
Underbody Maintenance...............................5-88
Washing Your Vehicle...................................5-85
Weatherstrips..............................................5-84
Windshield and Wiper Blades........................5-86Climate Control System...................................3-19
Outlet Adjustment........................................3-26
Climate Control Systems
Automatic...................................................3-23
Clock, Setting.................................................3-56
Collision Damage Repair..................................7-11
Compact Spare Tire........................................5-80
Compass.......................................................2-36
Content Theft-Deterrent....................................2-18
Control of a Vehicle
.......................................... 4-3
Convenience Net............................................2-49
Coolant
Engine.......................................................5-23
Engine Temperature Gage............................3-36
Engine Temperature Warning Light.................3-35
Cooling System..............................................5-22
Courtesy Transportation...................................7-10
Cruise Control................................................3-10
Cruise Control Light........................................3-41
Cupholders....................................................2-48
Customer Assistance......................................... 7-6
Offices......................................................... 7-6
Text Telephone (TTY) Users........................... 7-6
Customer Information
Service Publications Ordering Information........7-15
Customer Satisfaction Procedure........................ 7-2
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D
Damage Repair, Collision.................................7-11
Data Recorders
Event.........................................................7-17
Daytime Running Lamps (DRL).........................3-14
Defensive Driving............................................. 4-2
Delayed Headlamps........................................3-14
Delayed Locking.............................................2-11
Disc, MP3......................................................3-67
Doing Your Own Service Work........................... 5-4
Dome Lamps .................................................3-16
Door
Ajar Reminder.............................................2-10
Delayed Locking..........................................2-11
Locks........................................................2-10
Power Door Locks.......................................2-10
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-12
Driver Information Center (DIC).........................3-43
DIC Operation and Displays..........................3-43
DIC Vehicle Personalization..........................3-50
DIC Warnings and Messages........................3-45
Driving
At Night.....................................................4-15
Before a Long Trip......................................4-16
Defensive..................................................... 4-2
Drunk.......................................................... 4-3
Highway Hypnosis.......................................4-16Driving (cont.)
Hill and Mountain Roads..............................4-17
In Rain and on Wet Roads...........................4-15
Loss of Control...........................................4-13
Off-Road Recovery......................................4-13
Rocking Your Vehicle to Get it Out.................4-21
Winter........................................................4-18
Driving for Better Fuel Economy......................... 4-2
E
EDR .............................................................7-16
Electrical Equipment
Add-On Equipment......................................5-90
Electrical System
Engine Compartment Fuse Block...................5-94
Fuses........................................................5-91
Instrument Panel Fuse Block.........................5-91
Power Windows and Other Power Options......5-90
Rear Compartment Fuse Block......................5-97
Windshield Wiper Fuses...............................5-90
Electronic Immobilizer
PASS-Key
®III+...........................................2-19
Electronic Immobilizer Operation
PASS-Key
®III+...........................................2-20
Electronic Stability Control................................. 4-6
Electronic Stability Control Indicator Light...........3-34
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Engine
Air Cleaner/Filter.........................................5-20
Check and Service Engine Soon Lamp...........3-37
Compartment Overview................................5-12
Coolant......................................................5-23
Coolant Heater............................................2-25
Coolant Temperature Gage...........................3-36
Coolant Temperature Warning Light................3-35
Cooling System...........................................5-22
Drive Belt Routing.......................................6-14
Exhaust.....................................................2-33
Oil .............................................................5-15
Oil Life System...........................................5-18
Overheated Protection Operating Mode...........5-30
Overheating................................................5-27
Starting......................................................2-23
Entry/Exit Lighting...........................................3-16
Event Data Recorders.....................................7-17
Extender, Safety Belt.......................................1-29
F
Filter
Engine Air Cleaner......................................5-20
Finish Damage...............................................5-88
Flashers, Hazard Warning.................................. 3-6Flash-to-Pass................................................... 3-8
Flat Tire........................................................5-67
Flat Tire, Changing.........................................5-68
Flat Tire, Storing.............................................5-76
Fluid
Automatic Transmission................................5-22
Power Steering...........................................5-30
Windshield Washer......................................5-32
Fog Lamp
Fog ...........................................................3-15
Folding Rear Seat............................................ 1-8
Fuel............................................................... 5-5
Additives...................................................... 5-6
California Fuel.............................................. 5-6
Economy Driving........................................... 4-2
Filling a Portable Fuel Container....................5-10
Filling the Tank............................................. 5-8
Fuels in Foreign Countries.............................. 5-7
Gage .........................................................3-42
Gasoline Octane........................................... 5-5
Gasoline Specications.................................. 5-6
Fuses...........................................................5-91
Engine Compartment Fuse Block...................5-94
Instrument Panel Fuse Block.........................5-91
Rear Compartment Fuse Block......................5-97
Windshield Wiper.........................................5-90
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G
Gage
Speedometer..............................................3-29
Tachometer.................................................3-29
Gages
Engine Coolant Temperature.........................3-36
Fuel..........................................................3-42
Trip Odometer.............................................3-29
Garage Door Opener.......................................2-41
Garment Hooks..............................................2-49
Gasoline
Octane........................................................ 5-5
Specications............................................... 5-6
Glove Box.....................................................2-48
GM Mobility Reimbursement Program.................. 7-6
H
Halogen Bulbs................................................5-41
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-7
Headlamp
Aiming .......................................................5-41
Headlamps....................................................3-13
Bulb Replacement.......................................5-41
Daytime Running Lamps (DRL).....................3-14
Delayed.....................................................3-14
Flash-to-Pass............................................... 3-8Headlamps (cont.)
High/Low Beam Changer................................ 3-8
On Reminder..............................................3-13
Range Adjustment......................................... 1-7
Headlamps Off in Park....................................3-13
Heated Seats................................................... 1-4
Heater...........................................................3-19
Engine Coolant...........................................2-25
Highbeam On Light.........................................3-41
High-Speed Operation, Tires.............................5-53
Highway Hypnosis...........................................4-16
Hill and Mountain Roads..................................4-17
Hood
Checking Things Under................................5-10
Release.....................................................5-11
Horn ............................................................... 3-6
How to Wear Safety Belts Properly...................1-15I
Ignition Positions.............................................2-22
Infants and Young Children, Restraints...............1-33
Ination - Tire Pressure...................................5-52
Instrument Panel
Brightness..................................................3-16
Cluster.......................................................3-28
Overview..................................................... 3-4
Introduction...................................................... 6-2
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