mileage SATURN OUTLOOK 2008 Owners Manual

Speedometer and Odometer
The speedometer lets you see your speed in both miles
per hour (mph) and kilometers per hour (km/h).
The odometer shows how far your vehicle has been
driven, in either miles or kilometers.
Your vehicle has a tamper-resistant odometer. If your
vehicle needs a new odometer installed, the new
one will be set to the mileage total of the old odometer.
If this is not possible, it will be set at zero and a
label must be put on the driver’s door to show the old
mileage reading when the new odometer was installed.
If the mileage is unknown, the label should then
indicate “previous mileage unknown”.
Tachometer
The tachometer displays the engine speed in revolutions
per minute (rpm).
Safety Belt Reminders
Safety Belt Reminder Light
When the engine is started, a chime comes on for
several seconds to remind people to fasten their safety
belts, unless the driver’s safety belt is already buckled.
The safety belt light will
also come on and stay on
for several seconds,
then it will ash for
several more.
This chime and light is repeated if the driver remains
unbuckled and the vehicle is in motion. If the driver’s belt
is already buckled, neither the chime nor the light will
come on.
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Trip/Fuel Menu Items
3
(Trip/Fuel):Press this button to scroll through the
following menu items:
ODOMETER
Press the trip/fuel button until ODOMETER displays.
This display shows the distance the vehicle has
been driven in either miles (mi) or kilometers (km).
Pressing the trip odometer reset stem will also display
the odometer.
To switch between English and metric measurements,
see “UNITS” later in this section.
TRIP A and TRIP B
Press the trip/fuel button until TRIP A or TRIP B
displays. This display shows the current distance
traveled in either miles (mi) or kilometers (km) since the
last reset for each trip odometer. Both trip odometers
can be used at the same time. Pressing the trip
odometer reset stem will also display the trip odometers.
Each trip odometer can be reset to zero separately
by pressing the set/reset button or the trip odometer
reset stem while the desired trip odometer is displayed.The trip odometer has a feature called the retro-active
reset. This can be used to set the trip odometer to
the number of miles (kilometers) driven since the
ignition was last turned on. This can be used if the trip
odometer is not reset at the beginning of the trip.
To use the retro-active reset feature, press and hold the
set/reset button for at least four seconds. The trip
odometer will display the number of miles (mi) or
kilometers (km) driven since the ignition was last turned
on and the vehicle was moving. Once the vehicle
begins moving, the trip odometer will accumulate
mileage. For example, if the vehicle was driven
5 miles (8 km) before it is started again, and then the
retro-active reset feature is activated, the display
will show 5 miles (8 km). As the vehicle begins moving,
the display will then increase to 5.1 miles (8.2 km),
5.2 miles (8.4 km), etc.
If the retro-active reset feature is activated after the
vehicle is started, but before it begins moving, the
display will show the number of miles (mi) or
kilometers (km) that were driven during the last
ignition cycle.
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Trip Odometer Reset Stem Menu Items
ODOMETER
Press the trip odometer reset stem until ODOMETER
displays. This display shows the distance the vehicle
has been driven in either miles (mi) or kilometers (km).
To switch between English and metric measurements,
see “UNITS” later in this section.
TRIP A or TRIP B
Press the trip odometer reset stem until TRIP A or
TRIP B displays. This display shows the current distance
traveled in either miles (mi) or kilometers (km) since
the last reset for each trip odometer. Both trip odometers
can be used at the same time.
Each trip odometer can be reset to zero separately by
pressing and holding the trip odometer reset stem while
the desired trip odometer is displayed.The trip odometer has a feature called the retro-active
reset. This can be used to set the trip odometer to
the number of miles (kilometers) driven since the
ignition was last turned on. This can be used if the
trip odometer is not reset at the beginning of the trip.
To use the retro-active reset feature, press and hold the
trip odometer reset stem for at least four seconds.
The trip odometer will display the number of miles (mi)
or kilometers (km) driven since the ignition was last
turned on and the vehicle was moving. Once the vehicle
begins moving, the trip odometer will accumulate
mileage. For example, if the vehicle was driven
5 miles (8 km) before it is started again, and then the
retro-active reset feature is activated, the display
will show 5 miles (8 km). As the vehicle begins moving,
the display will then increase to 5.1 miles (8.2 km),
5.2 miles (8.4 km), etc.
If the retro-active reset feature is activated after the
vehicle is started, but before it begins moving, the
display will show the number of miles (mi) or
kilometers (km) that were driven during the last
ignition cycle.
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Your vehicle has an airbag system. Before attempting
to do your own service work, seeServicing Your
Airbag-Equipped Vehicle on page 1-78.
You should keep a record with all parts receipts and
list the mileage and the date of any service work
you perform. SeeMaintenance Record on page 6-15.
Adding Equipment to the Outside
of the Vehicle
Things you might add to the outside of your vehicle
can affect the airow around it. This can cause
wind noise and can affect fuel economy and windshield
washer performance. Check with your dealer/retailer
before adding equipment to the outside of your vehicle.
Fuel
Use of the recommended fuel is an important part
of the proper maintenance of your vehicle. To help
keep the engine clean and maintain optimum vehicle
performance, we recommend the use of gasoline
advertised as TOP TIER Detergent Gasoline.
Gasoline Octane
Use regular unleaded gasoline with a posted octane
rating of 87 or higher. For best performance or trailer
towing, you could choose to use middle grade 89 octane
unleaded gasoline. If the octane rating is less than 87,
you might notice an audible knocking noise when you
drive, commonly referred to as spark knock. If this occurs,
use a gasoline rated at 87 octane or higher as soon as
possible. If you are using gasoline rated at 87 octane or
higher and you hear heavy knocking, the engine needs
service.
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If you are in an area of extreme cold, where the
temperature falls below−20°F (−29°C), it is
recommended that you use either an SAE 5W-30
synthetic oil or an SAE 0W-30 oil. Both provide easier
cold starting and better protection for the engine at
extremely low temperatures.
Engine Oil Additives
Do not add anything to the oil. The recommended oils
with the starburst symbol that meet GM Standard
GM6094M are all you need for good performance
and engine protection.
Engine Oil Life System
When to Change Engine Oil
Your vehicle has a computer system that lets you know
when to change the engine oil and lter. This is based on
engine revolutions and engine temperature, and not on
mileage. Based on driving conditions, the mileage at
which an oil change will be indicated can vary
considerably. For the oil life system to work properly,
you must reset the system every time the oil is changed.When the system has calculated that oil life has been
diminished, it will indicate that an oil change is necessary.
A CHANGE ENGINE OIL SOON message will come on.
Change the oil as soon as possible within the next
600 miles (1 000 km). It is possible that, if you are driving
under the best conditions, the oil life system might not
indicate that an oil change is necessary for over a year.
However, the engine oil and lter must be changed at
least once a year and at this time the system must be
reset. Your dealer/retailer has trained service people who
will perform this work using genuine parts and reset the
system. It is also important to check the oil regularly and
keep it at the proper level.
If the system is ever reset accidentally, you must
change the oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed.
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At Least Once a Month
Tire Ination Check
Inspect the vehicle’s tires and make sure they are
inated to the correct pressures. Do not forget to
check the spare tire. SeeInflation - Tire Pressure on
page 5-56. Check to make sure the spare tire is stored
securely. SeeChanging a Flat Tire on page 5-84.
Tire Wear Inspection
Tire rotation may be required for high mileage highway
drivers prior to the Engine Oil Life System service
notication. Check the tires for wear and, if necessary,
rotate the tires. SeeTire Inspection and Rotation on
page 5-63.
At Least Once a Year
Starter Switch Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the vehicle
moves, you or others could be injured.
1. Before you start, be sure you have enough room
around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. SeeParking Brake on page 2-34.
Do not use the accelerator pedal, and be ready to
turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle
should start only in PARK (P) or NEUTRAL (N).
If the vehicle starts in any other position, contact
your dealer/retailer for service.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during, and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of the vehicle
are resolved by the retailer’s sales or service
departments. If, for any reason, your ownership
experience falls below your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.STEP TWO:Should you need additional assistance, in
the U.S., contact the Saturn Customer Assistance Center
by calling 1-800-553-6000. In Canada, call the Saturn
Customer Communication Centre at 1-800-263-1999.
A Saturn Customer Assistance Center team member will
handle your call and assist in providing product and
warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This 17-digit
number can be found on the vehicle registration or
title, on the upper driver side corner of the instrument
panel, or on your roadside assistance key card.
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
When contacting Saturn, please remember that your
concern will likely be resolved at a retailer’s facility.
That is why we suggest you follow Step One rst.
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STEP THREE (U.S. Owners):Both Saturn and its
retailers are committed to making sure you are
completely satised with your Saturn vehicle. However,
if you continue to remain unsatised after following
the procedure outlined in Steps One and Two, Saturn
and its retailers offer the additional assistance of a
neutral party through our voluntary participation
in a mediation/arbitration program called Better Business
Bureau (BBB) Auto Line.
The BBB Auto Line Program is an out-of-court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. This program is available at no cost
to you, our customer.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court
action, use of the program is free of charge and your
case is generally heard within 40 days. If you do
not agree with the decision given in your case, you can
reject it and proceed with any other venue for relief
available to you.Contact the BBB Auto Line Program by using the
toll-free telephone number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage and other factors. Saturn Corporation
reserves the right to change eligibility limitations
and/or discontinue its participation in this program.
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Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Saturn helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your retailer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Retailers may provide you with
shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the retailer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the retailer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by Saturn for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reect actual costs and be supported by
original receipts. See your retailer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your retailer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every retailer. Please contact your retailer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate retailer personnel.
Saturn reserves the right to unilaterally modify, change
or discontinue Courtesy Transportation at any time
and to resolve all questions of claim eligibility pursuant
to the terms and conditions described herein at its
sole discretion.
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