service SATURN OUTLOOK 2009 Owners Manual

(d)Inspect wiper blades for wear,
cracking, or contamination. Clean
the windshield and wiper blades,
if contaminated. Replace wiper
blades that are worn or damaged.
See Windshield Wiper Blade
Replacement on page 5-38 and
Windshield, Backglass, and Wiper
Blades on page 5-88 for more
information.
(e)Make sure the safety belt
reminder light and safety belt
assemblies are working properly.
Look for any other loose or damaged
safety belt system parts. If you see
anything that might keep a safety belt
system from doing its job, have it
repaired. Have any torn or frayed
safety belts replaced. Also see
Checking the Restraint Systems
on page 1-61.(f)Lubricate all key lock cylinders,
hood latch assemblies, secondary
latches, pivots, spring anchor
and release pawl, hood and door
hinges, rear folding seats, and
liftgate hinges. More frequent
lubrication may be required when
exposed to a corrosive environment.
Applying silicone grease on
weatherstrips with a clean cloth will
make them last longer, seal
better, and not stick or squeak.
(g)A fluid loss in any vehicle
system could indicate a problem.
Have the system inspected
and repaired and the fluid level
checked. Add fluid if needed.(h)Change automatic transmission
fluid if the vehicle is mainly driven
under one or more of these
conditions:
In heavy city traffic where the
outside temperature regularly
reaches 90°F (32°C) or higher.
In hilly or mountainous terrain.
When doing frequent trailer
towing.
Uses such as found in taxi, police,
or delivery service.
(i)Drain, flush, and refill cooling
system. This service can be
complex; you should have your
dealer/retailer perform this service.
See Engine Coolant on page 5-19 for
what to use. Inspect hoses. Clean
radiator, condenser, pressure cap,
and filler neck. Pressure test the
cooling system and pressure cap.
6-8 Maintenance Schedule
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(j)Check system for interference or
binding and for damaged or missing
parts. Replace parts as needed.
Replace any components that have
high effort or excessive wear. Do not
lubricate accelerator or cruise control
cables.
(k)Visually inspect belt for fraying,
excessive cracks, or obvious
damage. Replace belt if necessary.
(l)If driving regularly under dusty
conditions, inspect the filter at each
engine oil change.
(m)Change transfer case fluid if the
vehicle is mainly driven under
one or more of these conditions:
In heavy city traffic where
the outside temperature regularly
reaches 90°F (32°C) or higher.
In hilly or mountainous terrain.
When doing frequent trailer
towing.
Uses such as found in taxi,
police, or delivery service.Owner Checks and
Services
These owner checks and services
should be performed at the intervals
specied to help ensure vehicle
safety, dependability, and emission
control performance. Your dealer/
retailer can assist with these checks
and services.
Be sure any necessary repairs are
completed at once. Whenever any
uids or lubricants are added to the
vehicle, make sure they are the
proper ones, as shown in
Recommended Fluids and
Lubricants on page 6-12.
At Each Fuel Fill
It is important to perform these
underhood checks at each fuel fill.
Engine Oil Level Check
Notice:It is important to check
the engine oil regularly and keep it
at the proper level. Failure to keep
the engine oil at the proper level
can cause damage to the engine
not covered by the vehicle
warranty.
Check the engine oil level and
add the proper oil if necessary.
SeeEngine Oil on page 5-13.
Engine Coolant Level Check
Check the engine coolant level
and add DEX-COOL®coolant
mixture if necessary. SeeEngine
Coolant on page 5-19.
Windshield Washer Fluid
Level Check
Check the windshield washer uid
level in the windshield washer
uid reservoir and add the proper
uid if necessary.
Maintenance Schedule 6-9
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At Least Once a Month
Tire Ination Check
Inspect the vehicle’s tires and make
sure they are inated to the
correct pressures. Do not forget to
check the spare tire, if the vehicle
has one. SeeInflation - Tire
Pressure on page 5-45.Ifthe
vehicle has a spare tire, check to
make sure it is stored securely. See
Changing a Flat Tire on page 5-70.
Tire Wear Inspection
Tire rotation may be required for
high mileage highway drivers prior to
the Engine Oil Life System service
notication. Check the tires for
wear and, if necessary, rotate the
tires. SeeTire Inspection and
Rotation on page 5-52.
At Least Once a Year
Starter Switch Check
{CAUTION
When you are doing this
inspection, the vehicle could move
suddenly. If the vehicle moves,
you or others could be injured.
1. Before starting this check, be
sure there is enough room
around the vehicle.
2. Firmly apply both the parking
brake and the regular brake.
SeeParking Brake on page 2-27.
Do not use the accelerator
pedal, and be ready to turn off
the engine immediately if it starts.
3. Try to start the engine in
each gear. The vehicle should
start only in P (Park) or
N (Neutral). If the vehicle starts
in any other position, contact
your dealer/retailer for service.
Automatic Transmission Shift
Lock Control System Check
{CAUTION
When you are doing this
inspection, the vehicle could move
suddenly. If the vehicle moves,
you or others could be injured.
1. Before starting this check, be
sure there is enough room
around the vehicle. It should be
parked on a level surface.
2. Firmly apply the parking brake.
SeeParking Brake on page 2-27.
Be ready to apply the regular
brake immediately if the vehicle
begins to move.
3. With the engine off, turn the
ignition to ON/RUN, but do not
start the engine. Without applying
the regular brake, try to move the
shift lever out of P (Park) with
normal effort. If the shift lever
moves out of P (Park), contact
your dealer/retailer for service.
6-10 Maintenance Schedule
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Ignition Transmission Lock
Check
While parked, and with the parking
brake set, try to turn the ignition to
LOCK/OFF in each shift lever
position.
The ignition should turn to
LOCK/OFF only when the shift
lever is in P (Park).
The ignition key should come out
only in LOCK/OFF.
Contact your dealer/retailer if
service is required.
Parking Brake and Automatic
Transmission P (Park)
Mechanism Check
{CAUTION
When you are doing this check,
the vehicle could begin to move.
You or others could be injured
and property could be damaged.
Make sure there is room in front
of the vehicle in case it begins to
roll. Be ready to apply the regular
brake at once should the vehicle
begin to move.
Park on a fairly steep hill, with the
vehicle facing downhill. Keeping
your foot on the regular brake, set
the parking brake.
To check the parking brake’s
holding ability: With the engine
running and the transmission in
N (Neutral), slowly remove foot
pressure from the regular brake
pedal. Do this until the vehicle is
held by the parking brake only.
To check the P (Park)
mechanism’s holding ability:
With the engine running, shift to
P (Park). Then release the
parking brake followed by the
regular brake.
Contact your dealer/retailer if
service is required.
Underbody Flushing Service
At least every spring, use plain water
to ush any corrosive materials from
the underbody. Take care to clean
thoroughly any areas where mud and
other debris can collect.
Tire Sealant and
Compressor Kit
If the vehicle has a Tire Sealant and
Compressor Kit, check the sealant
expiration date printed on the
instruction label of the kit at least
once a year. See your dealer/retailer
for a replacement canister.
Maintenance Schedule 6-11
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-1. Any additional
information from Owner Checks and Services on page 6-9 can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
Date Odometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
6-16 Maintenance Schedule
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Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
Maintenance Schedule 6-17
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Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
6-18 Maintenance Schedule
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Customer
Assistance
Information
Customer Assistance and
Information
Customer Satisfaction
Procedure...........................7-1
Online Owner Center.............7-4
Customer Assistance for
Text Telephone (TTY)
Users.................................7-5
Customer Assistance Offices. . . .7-5
GM Mobility Reimbursement
Program.............................7-6
Roadside Assistance
Program.............................7-6
Scheduling Service
Appointments......................7-9
Courtesy Transportation.........7-9
Collision Damage Repair......7-11
Reporting Safety DefectsReporting Safety Defects to
the United States
Government......................7-14
Reporting Safety Defects to
the Canadian Government. . . .7-15
Reporting Safety Defects to
Saturn..............................7-15
Service Publications
Ordering Information...........7-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.......................7-16
Event Data Recorders..........7-17
OnStar
®.............................7-18
Navigation System...............7-18
Radio Frequency
Identication (RFID)............7-18
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before,
during, and after the purchase
of a Saturn vehicle, for total
customer satisfaction. We call this
the Saturn Difference. Normally,
any concerns with the sales
transaction or the operation of the
vehicle are resolved by the retailer’s
sales or service departments.
Customer Assistance Information 7-1
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If you do not agree with the decision
given in your case, you can reject it
and proceed with any other venue for
relief available to you.
Contact the BBB Auto Line Program
by using the toll-free telephone
number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. Saturn Corporation reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.STEP THREE (Canadian Owners):
General Motors Participation in
the Mediation/Arbitration Program
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps 1 and 2, General Motors of
Canada Limited has committed to
binding arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you le your complaint
to the nal decision, should be
completed in approximately 70 days.
We believe our impartial program
offers advantages over courts in
most jurisdictions because it is
informal, quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively, you may call the
Saturn Customer Communication
Centre, 1-800-263-1999, or you
may write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).
Customer Assistance Information 7-3
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Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/
saturn
Information and services customized
for your specic vehicle — all in
one convenient place.
Digital owner manual, warranty
information, and more
Online service and maintenance
records
Find Saturn retailers for service
nationwide
Exclusive privileges and offers
Recall notices for your specic
vehicle
OnStar®and GM Cardmember
Services Earnings summariesOther Helpful Links:
Saturn — www.saturn.com
Saturn Merchandise —
www.saturncollection.com
Help Center —
www.saturn.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) —
www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway prole.
My Preferences: Manage your
prole and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
7-4 Customer Assistance Information
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