ESP SATURN OUTLOOK 2009 Owner's Guide

If a Tire Goes Flat
It is unusual for a tire to blowout
while you are driving, especially if
you maintain the tires properly. See
Tires on page 5-39. If air goes out of
a tire, It is much more likely to leak
out slowly. But if you should ever
have a blowout, here are a few tips
about what to expect and what to do:
If a front tire fails, the at tire will
create a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip the
steering wheel rmly. Steer to
maintain lane position, and then
gently brake to a stop well out of the
traffic lane.A rear blowout, particularly on a
curve, acts much like a skid and may
require the same correction you
would use in a skid. In any rear
blowout, remove your foot from the
accelerator pedal. Get the vehicle
under control by steering the way
you want the vehicle to go. It may be
very bumpy and noisy, but you can
still steer. Gently brake to a stop, well
off the road if possible.
If a tire goes at, avoid further tire
and wheel damage by driving slowly
to a level place and stopping.
1. Turn on the hazard warning
ashers. SeeHazard Warning
Flashers on page 3-5.
2. Park the vehicle. Set the parking
brake rmly and put the shift
lever in P (Park).
3. Turn off the engine.
4. Inspect the at tire.{CAUTION
Lifting a vehicle and getting under
it to do maintenance or repairs is
dangerous without the appropriate
safety equipment and training. If a
jack is provided with the vehicle,
it is designed only for changing a
at tire. If it is used for anything
else, you or others could be badly
injured or killed if the vehicle slips
off the jack. If a jack is provided
with the vehicle, only use it for
changing a at tire.
This vehicle may come with a jack
and spare tire or a tire sealant
and compressor kit. To use the jack
and spare tire, seeChanging a
Flat Tire on page 5-70. To use the
tire sealant and compressor kit,
seeTire Sealant and Compressor
Kit on page 5-62.
Service and Appearance Care 5-61
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Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Saturn and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notication.
Saturn and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.
Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
Lock-Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identication before this service
is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Saturn retailer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in sand,
mud, or snow.
Flat Tire Change:Service is
provided to change a at tire with
the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated.
It is the owner’s responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Interruption Benets
and Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed during
the 5 years/100,000 miles
(160 000 km) Powertrain warranty
period. Items considered are
hotel, meals, and rental car.
Customer Assistance Information 7-7
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Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three weeks
for delivery.
Trip Interruption Benets
and Assistance:Must be over
250 kilometres from where your
trip was started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
7-8 Customer Assistance Information
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Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
retailer’s shuttle service, the expense
must be supported by original
receipts and can only be up to the
maximum amount allowed by Saturn
for shuttle service. In addition, for
U.S. customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reect actual costs and be supported
by original receipts. See your
retailer for information regarding
the allowance amounts for
reimbursement of fuel or other
transportation costs.Courtesy Rental Vehicle
Your retailer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as
shuttle service, may not be
available at every retailer. Please
contact your retailer for specic
information about availability.
All Courtesy Transportation
arrangements will be administered
by appropriate retailer personnel.
Saturn reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
7-10 Customer Assistance Information
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If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurancecompany and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need.
If they ask for a police report,
phone or go to the police
department headquarters the next
day and you can get a copy of the
report for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work
for a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will not
be covered by your GM vehicle
warranty.
Customer Assistance Information 7-13
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Event Data Recorders
This vehicle has an Event
Data Recorder (EDR). The main
purpose of an EDR is to record,
in certain crash or near crash-like
situations, such as an airbag
deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
How various systems in your
vehicle were operating
Whether or not the driver and
passenger safety belts were
buckled/fastened
How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
How fast the vehicle was
travelingThis data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) is recorded. However,
other parties, such as law
enforcement, could combine the
EDR data with the type of personally
identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.Saturn will not access this data or
share it with others except: with
the consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others
for research purposes, where
a need is shown and the data is not
tied to a specic vehicle or vehicle
owner.
Customer Assistance Information 7-17
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