phone SATURN RELAY 2007 Service Manual

Customer Assistance for Text
Telephone (TTY) Users
To assist owners who have hearing
difficulties, Saturn has installed special TDD
(Telecommunication Devices for the Deaf)
equipment in its Saturn Customer Assistance
Center.
Any hearing- or speech-impaired customer who
has access to a TDD or to a conventional
Text Telephone (TTY) can communicate with
Saturn by dialing 1-800-TDD-6000. TTY users in
Canada may dial 1-800-263-3830.
Customer Assistance Offices
Saturn encourages customers to call the toll-free
number for assistance. If a customer wishes to write
to Saturn, the letter should be addressed to:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500
1-800-553-6000
1-800-833-6000
(For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-553-6000
In Canada, write to:
Saturn Customer Communication Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-1999
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
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GM Mobility Reimbursement
Program
This program, available to qualied applicants,
can reimburse you up to $1,000 toward eligible
aftermarket driver or passenger adaptive
equipment you may require for your vehicle such
as hand controls, wheelchair/scooter lifts, etc.
The offer is available for a limited period of time
from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit your Saturn retailer or call the
Saturn Customer Assistance Center at
1-800-553-6000. Text telephone (TTY) users,
call 1-800-833-6000.In Canada, customers may call the Saturn
Customer Communication Centre at
1-800-263-1999. TTY users in Canada may
call 1-800-263-3830.
Roadside Assistance Program
For vehicles purchased in the U.S. call
1-800-553-6000 (TTY: 1-800-833-6000).
For vehicles purchased in Canada call
1-800-268-6800.
Service available 24 hours a day, 365 days a year
As the proud owner of a new Saturn vehicle, you
are automatically enrolled in the Saturn Roadside
Assistance Program. This value-added service is
intended to provide you with peace of mind as you
drive in the city or travel the open road.
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For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representatives:
Your name, home address, and home
telephone number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Odometer reading, Vehicle Identication
Number and delivery date of the vehicle
Description of the problem
While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember we are only
a phone call away. Saturn Roadside Assistance:
1-800-553-6000; text telephone (TTY) users,
call1-800-833-6000. Canadian customers
call1-800-268-6800.Saturn and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. Saturn and General Motors of Canada
Limited reserve the right to make any changes
or discontinue the Roadside Assistance program
at any time without notication.Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial or Federal
law, and mounting, dismounting or changing
of snow tires, chains or other traction devices.
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If an Accident Occurs
Here is what to do if you are involved in an
accident.
Try to relax and then check to make sure you
are all right. If you are uninjured, make sure
that no one else in your vehicle, or the
other vehicle, is injured.
If there has been an injury, call 911 for help.
Do not leave the scene of an accident until
all matters have been taken care of. Move
your vehicle only if its position puts you
in danger or you are instructed to move it by
a police officer.
Give only the necessary and requested
information to police and other parties involved
in the accident. Do not discuss your personal
condition, mental frame of mind, or anything
unrelated to the accident. This will help guard
against post-accident legal action.
If you need roadside assistance, call GM
Roadside Assistance. SeeRoadside
Assistance Program on page 543for more
information.
If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If they
ask for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee.
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Climate Control System............................... 205
Air Filter, Passenger Compartment........... 217
Dual......................................................... 209
Outlet Adjustment..................................... 212
Rear...............................................212, 215
Collision Damage Repair............................. 548
Comfort Guides, Rear Safety Belt................. 52
Compact Spare Tire.................................... 500
Compass..................................................... 240
Content Theft-Deterrent............................... 133
Control of a Vehicle..................................... 362
Convenience Net......................................... 173
Coolant
Engine Temperature Gage........................ 228
Heater, Engine......................................... 141
Cooling System........................................... 438
Cruise Control............................................. 188
Cruise Control Light.................................... 233
Cupholder(s)................................................ 167
Customer Assistance Information
Customer Assistance for Text
Telephone (TTY) Users......................... 542
Customer Assistance Offices.................... 542
Customer Satisfaction Procedure.............. 538
GM Mobility Reimbursement Program...... 543
Reporting Safety Defects to Saturn.......... 552Customer Assistance Information (cont.)
Reporting Safety Defects to the
Canadian Government.......................... 552
Reporting Safety Defects to the
United States Government.................... 552
Roadside Assistance Program.................. 543
Service Publications Ordering
Information........................................... 553
D
Daytime Running Lamps/Automatic
Headlamp System.................................... 193
Defensive Driving........................................ 358
Delayed Lighting.......................................... 196
Delayed Locking.......................................... 116
DIC Compass.............................................. 240
Disc, MP3................................................... 287
Doing Your Own Service Work.................... 413
Dome Lamp................................................ 196
Door
Automatic Door Lock................................ 117
Delayed Locking...................................... 116
Dual Sliding Doors................................... 118
Locks....................................................... 114
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