TESLA MODEL S 2021 Owner´s Manual
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(CP_a043)
Charge port door sensor fault
Charge port may not operate as expected
One of the charge port door sensors is not functioning normally. When this occurs, the charge
port may be unable to accurately sense the charge port door position and the charge port may
not operate as expected.
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For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product
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You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle
Page 254 of 281
(CP_a055)
Charging equipment communication lost
Check power source and charging equipment
Charging stopped because communication between the vehicle and the external charging
equipment was interrupted.
Confirm whether the external charging equipment is powered by looking for any status lights,
displays, or other indicators on the equipment.
If the equipment is not powered, try to restore the external charging equipment
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For more information, see Stopping Charging on page 181.
For more information on charging, see Charging Instructions on page 179.
(CP_a057)
Charging equipment reports error
Check equipment for error code or message
Charging was interrupted because the external charging equipment has reported a fault that
prevents the vehicle from charging.
Inspect the external charging equipment and look for status lights, displays, or other status
indicators on the equipment. Consult the equipment owner
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For more information and troubleshooting suggestions, it is recommended that you check in
your vehicle touchscreen for other recent alerts that involve charging.
(CP_a066)
Charging equipment not ready
See equipment instructions to start charging
Charging cannot begin because the charging station is communicating to your vehicle that either the external charging equipment is not ready or charging is not authorized. The control
pilot signal that communicates between the charging station and your vehicle indicates that
your vehicle is not allowed to start charging. This could occur because:
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If the charge cable still cannot be removed, the charge port latch may be frozen.
Use your Tesla Mobile App to precondition your vehicle on HI for approximately 30 - 45 minutes.
This should help thaw any ice on the charge port latch so the charge cable can be removed.
NOTE: Be sure to use your Mobile App to precondition the vehicle. Setting your climate control
for the cabin to HI using the touchscreen is not effective.
If the charge cable still cannot be removed, try the manual release cable in your vehicle
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If you have checked for and cleared any debris or foreign objects, but charging is still limited or
your vehicle will not charge at all, the charge port latch may be frozen. Use your Tesla Mobile
App to precondition your vehicle on HI for approximately 30 - 45 minutes. This should help
thaw any ice on the charge port latch so the charge cable can be properly inserted.
NOTE: Be sure to use your Mobile App to precondition the vehicle. Setting your climate control
for the cabin to HI using the touchscreen is not effective.
As this alert usually indicates a temporary condition due to cold ambient temperature or a
charge port inlet obstruction, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
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(DI_a175)
Cruise control unavailable
Cruise Control, including Traffic-Aware Cruise Control, is currently unavailable. Take control and
drive your vehicle manually.
Continue to your destination. Your vehicle is OK to drive.
Cruise Control might become unavailable due to many factors, including: