TESLA MODEL Y 2020 Owner´s Manual
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(CC_a013)
Unable to charge
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A communication error occurred between the Wall
Connector and the vehicle.
What to do:
Try again by disconnecting the Wall Connector from the
vehicle and reconnecting. If possible, plug the vehicle
into another Wall Connector or a Mobile Connector to
determine if the vehicle is able to communicate with
other charging equipment. If the problem persists,
contact Tesla.
(CC_a018)
Unable to charge
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Only one Wall Connector can be set to a master
configuration. All other linked Wall Connectors must be
set to paired (position F). Set one of the Wall
Connectors to Master and all others to paired.
(CC_a022)
Unable to charge
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(CC_a026)
Unable to charge
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(CC_a029)
Unable to charge
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For more information on troubleshooting Mobile
Connector or Wall Connector status lights, refer to the
product
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For more information on troubleshooting Mobile
Connector or Wall Connector status lights, refer to the
product
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You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle
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While this alert is present, the deceleration rate of the
vehicle due to regenerative braking will be reduced and more brake pedal application will be required to slow the vehicle (similar to what is needed in a gas-powered,
non-electric, vehicle).
This alert is expected under the following conditions:
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This alert is often accompanied by other alerts that can
help you identify and troubleshoot the issue. Start by
investigating any other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to
confirm power to the device,
and also refer to the product owner’s manual for
troubleshooting information based on blink codes. If using other (non-Tesla) external charging equipment, check for a display or other user interface that provides troubleshooting help.
If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector to make sure it has not tripped.
Further troubleshooting tips based on equipment type: