TOYOTA AVALON HYBRID 2021 (in English) Manual PDF

711-2. Emergency assistance
1
For safety and security
■Safety Connect Services Information
●Phone calls using the vehicle’s Bluetooth® technology will not be possible
when Safety Connect is active and in use.
●Safety Connect is available beginning Fall 2009 on select Toyota models (in
the contiguous United States only). Contact with the Safety Connect
response center is dependent upon the telematics device being in operative
condition, cellular connection availability, and GPS satellite signal reception,
which can limit the ability to reach the response center or receive emer-
gency service support. Enrollment and Telematics Subscription Service
Agreement are required. A variety of subscription terms are available;
charges vary by subscription term selected and location.
●Automatic Collision Notification, Emergency Assistance and Stolen Vehicle
Location are available in the United States, including Hawaii and Alaska,
Puerto Rico and Canada, and Enhanced Roadside Assistance are available
in the United States, Puerto Rico and Canada.
●Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and
Enhanced Road Assistance are not available in the U.S. Virgin Islands.
For vehicles first sold in the U.S. Virgin Islands, no Safety Connect services
will function in or outside the U.S. Virgin Islands.
●Safety Connect services are not subject to section 255 of the Telecommuni-
cations Act and the device is not TTY compatible.
■Languages
The Safety Connect response center will offer support in multiple languages.
The Safety Connect system will offer voice prompts in English, Spanish, and
French. Please indicate your language of choice when enrolling.
■When contacting the response center
You may be unable to contact the response center if the network is busy.
When the power switch is turned to ON mode, the red indicator light
comes on for 2 seconds then turns off. Afterward, the green indicator
light comes on, indicating that the service is active.
The following indicator light patterns indicate specific system usage
conditions:
●Green indicator light on = Active service
●Green indicator light flashing = Safety Connect call in process
●Red indicator light (except at vehicle start-up) = System malfunction
(contact your Toyota dealer)
●No indicator light (off) = Safety Connect service not active
Safety Connect LED light Indicators

721-2. Emergency assistance
■Automatic Collision Notification
In case of either airbag deployment or severe rear-end collision, the
system is designed to automatically call the response center. The
responding agent receives the vehicle’s location and attempts to
speak with the vehicle occupants to assess the level of emergency.
If the occupants are unable to communicate, the agent automati-
cally treats the call as an emergency, contacts the nearest emer-
gency services provider to describe the situation, and requests that
assistance be sent to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local author-
ities to assist them in locating and recovering the vehicle. After filing
a police report, call the Customer Experience Center at 1-800-331-
4331 in the United States, 1-877-855-8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow the prompts for Safety Connect to
initiate this service.
In addition to assisting law enforcement with recovery of a stolen
vehicle, Safety-Connect-equipped vehicle location data may, under
certain circumstances, be shared with third parties to locate your
vehicle. Further information is available at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
■Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect response center. The answering agent
will determine your vehicle’s location, assess the emergency, and
dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center
agent that you are not experiencing an emergency.
■
Enhanced Roadside Assistance
Enhanced Roadside Assistance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs,
such as: towing, flat tire, fuel delivery, etc. For a description of the
Enhanced Roadside Assistance services and their limitations,
please see the Safety Connect Terms and Conditions, which are
available at Toyota.com in the United States, Toyotapr.com in
Puerto Rico and Toyota.ca in Canada.
Safety Connect services

731-2. Emergency assistance
1
For safety and security
Important! Read this information before using Safety Connect.
■Exposure to radio frequency signals
The Safety Connect system installed in your vehicle is a low-power
radio transmitter and receiver. It receives and also sends out radio
frequency (RF) signals.
In August 1996, the Federal Communications Commission (FCC)
adopted RF exposure guidelines with safety levels for mobile wire-
less phones. Those guidelines are consistent with the safety stan-
dards previously set by the following U.S. and international
standards bodies.
●ANSI (American National Standards Institute) C95.1 [1992]
●NCRP (National Council on Radiation Protection and Measure-
ment) Report 86 [1986]
●ICNIRP (International Commission on Non-Ionizing Radiation
Protection) [1996]
Those standards were based on comprehensive and periodic eval-
uations of the relevant scientific literature. Over 120 scientists, engi-
neers, and physicians from universities, and government health
agencies and industries reviewed the available body of research to
develop the ANSI Standard (C95.1).
The design of Safety Connect complies with the FCC guidelines in
addition to those standards.
Safety information for Safety Connect

741-2. Emergency assistance
■Certification for Safety Connect
FCC ID: BEJTL19BNN
IC: 2703H-TL19BNN

75
1
For safety and security
1-3. Hybrid system
The illustration is an example for explanation and may differ from the
actual item.
Gasoline engine
Electric motor (traction motor)
Hybrid system features
Your vehicle is a hybrid vehicle. It has characteristics different
from conventional vehicles. Be sure you are closely familiar with
the characteristics of your vehicle, and operate it with care.
The hybrid system combines the use of a gasoline engine and
an electric motor (traction motor) according to driving condi-
tions, improving fuel efficiency and reducing exhaust emis-
sions.
1
2

761-3. Hybrid system
◆When stopped/during start off
The gasoline engine stops
*, when the vehicle is stopped. During
start off, the electric motor (traction motor) drives the vehicle. At
slow speeds or when traveling down a gentle slope, the engine is
stopped
* and the electric motor (traction motor) is used.
When the shift lever is in N, the hybrid battery (traction battery) is
not being charged.
*: When the hybrid battery (traction battery) requires charging or the
engine is warming up, etc., the gasoline engine will not automatically
stop. (P. 77)
◆During normal driving
The gasoline engine is predominantly used. The electric motor
(traction motor) charges the hybrid battery (traction battery) as nec-
essary.
◆When accelerating sharply
When the accelerator pedal is depressed heavily, the power of the
hybrid battery (traction battery) is added to that of the gasoline
engine via the electric motor (traction motor).
◆When braking (regenerative braking)
The wheels operate the electric motor (traction motor) as a power
generator, and the hybrid battery (traction battery) is charged.
When driving with the gasoline engine stopped, a sound, which
changes in accordance with the driving speed, will be played in order
to warn people nearby of the vehicle’s approach. The sound will stop
when the vehicle speed exceeds approximately 22 mph (35 km/h).
Acoustic Vehicle Alerting System

771-3. Hybrid system
1
For safety and security
■Regenerative braking
In the following situations, kinetic energy is converted to electric energy and
deceleration force can be obtained in conjunction with the recharging of the
hybrid battery (traction battery).
●The accelerator pedal is released while driving with the shift lever in D or S.
●The brake pedal is depressed while driving with the shift lever in D or S.
■EV indicator
■Conditions in which the gasoline engine may not stop
The gasoline engine starts and stops automatically. However, it may not stop
automatically in the following conditions:
●During gasoline engine warm-up
●During hybrid battery (traction battery) charging
●When the temperature of the hybrid battery (traction battery) is high or low
●When the heater is switched on
■Charging the hybrid battery (traction battery)
As the gasoline engine charges the hybrid battery (traction battery), the bat-
tery does not need to be charged from an outside source. However, if the
vehicle is left parked for a long time the hybrid battery (traction battery) will
slowly discharge. For this reason, be sure to drive the vehicle at least once
every few months for at least 30 minutes or 10 miles (16 km). If the hybrid
battery (traction battery) becomes fully discharged and you are unable to start
the hybrid system, contact your Toyota dealer.
■Charging the 12-volt battery
P. 490
■After the 12-volt battery has discharged or when the terminal has been
removed and installed during exchange, etc.
The gasoline engine may not stop even if the vehicle is being driven by the
hybrid battery (traction battery). If this continues for a few days, contact your
Toyota dealer. The EV indicator comes on when the
vehicle is driven using only the electric
motor (traction motor) or the gasoline
engine is stopped.

781-3. Hybrid system
■Sounds and vibrations specific to a hybrid vehicle
There may be no engine sound or vibration even though the vehicle is able to
move with the “READY” indicator is illuminated. For safety, apply the parking
brake and make sure to shift the shift lever to P when parked.
The following sounds or vibrations may occur when the hybrid system is
operating and are not a malfunction:
●Motor sounds may be heard from the engine compartment.
●Sounds may be heard from the hybrid battery (traction battery) under the
rear seats when the hybrid system starts or stops.
●Relay operating sounds such as a snap or soft clank will be emitted from the
hybrid battery (traction battery), under the rear seats, when the hybrid sys-
tem is started or stopped.
●Sounds from the hybrid system may be heard when the trunk lid is open.
●Sounds may be heard from the transmission when the gasoline engine
starts or stops, when driving at low speeds, or during idling.
●Engine sounds may be heard when accelerating sharply.
●Sounds may be heard due to regenerative braking when the brake pedal is
depressed or as the accelerator pedal is released.
●Vibration may be felt when the gasoline engine starts or stops.
●Cooling fan sounds may be heard from the air intake vent. (P. 80)
■Acoustic Vehicle Alerting System
In the following cases, the acoustic vehicle alerting system may be difficult for
surrounding people to hear.
●In very noisy areas
●In the wind or the rain
■Maintenance, repair, recycling, and disposal
Contact your Toyota dealer regarding maintenance, repair, recycling and dis-
posal. Do not dispose of the vehicle yourself.
■Customization
Some functions can be customized. (P. 526)

791-3. Hybrid system
1
For safety and security
The illustration is an example for explanation and may differ from the
actual item.
Hybrid system precautions
Take care when handling the hybrid system, as it is a high volt-
age system (about 650 V at maximum) as well as contains parts
that become extremely hot when the hybrid system is operating.
Obey the warning labels attached to the vehicle.
Warning label
Service plug
Hybrid battery (traction bat-
tery)
High voltage cables (orange)Electric motor (traction motor)
Power control unit
Air conditioning compressor1
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5
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801-3. Hybrid system
There is an air intake vent under
the right side of the rear seat for
the purpose of cooling the hybrid
battery (traction battery). If the
vent becomes blocked, charging/
discharging of the hybrid battery
(traction battery) may become lim-
ited.
When a certain level of impact is detected by the impact sensor, the
emergency shut off system blocks the high voltage current and stops
the fuel pump to minimize the risk of electrocution and fuel leakage. If
the emergency shut off system activates, your vehicle will not restart.
To restart the hybrid system, contact your Toyota dealer.
A message is automatically displayed when a malfunction occurs in
the hybrid system or an improper operation is attempted.
If a warning message is shown on
the multi-information display, read
the message and follow the
instructions. (P. 465)
Hybrid battery (traction battery) air intake vent
Emergency shut off system
Hybrid warning message