TOYOTA C-HR 2020 Accessories, Audio & Navigation (in English)
Page 91 of 170
933-6. Tips for operating the audio/visual system
3
Audio/visual system
WMA files are Ver. 7, 8 and 9.
 Trademark Acknowledge-
ment Windows Media is either 
a registered trademark or 
trademark of Microsoft Corpo-
ration in the United States 
and/or other countries. This 
product includes technology 
owned by Microsoft Corpora-
tion and cannot be used or 
distributed without a license 
from Microsoft Licensing, Inc.
■AAC
 AAC is short for Advanced 
Audio Coding and refers to an 
audio compression technol-
ogy standard used with 
MPEG2 and MPEG4.
■USB
■iPod
■Bluetooth® audio
●If the malfunction is not rectified, 
take your vehicle to your Toyota 
dealer.
Error messages
MessageExplanation
“USB Error”
This indicates a 
problem in the 
USB memory or 
its connection.
“No music files 
found.”
This indicates 
that no 
MP3/WMA/AAC 
files are included 
in the USB mem-
ory.
“No video files 
found.”
This indicates 
that no video 
files are included 
in the USB mem-
ory.
MessageExplanation
“iPod Error”
This indicates a 
problem in the 
iPod or its con-
nection.
“No music files 
found.”
This indicates 
that there is no 
music data in the 
iPod.
“Please check 
the iPod firm-
ware version.”
This indicates 
that the firm-
ware version is 
not compatible. 
Perform the iPod 
firmware 
updates and try 
again.
“Unable to 
authorize the 
iPod.”
This indicates 
that it failed to 
authorize the 
iPod.
Please check 
your iPod.
MessageExplanation
“Music tracks not 
supported. 
Please check 
your portable 
player.”This indicates a 
problem in the 
Bluetooth
® 
device. 
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943-6. Tips for operating the audio/visual system
Page 93 of 170
95
4
4
Voice command system
Voice command sys-
tem
4-1. Voice command system operation
Voice command system . 96
Command list ................. 99 
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964-1. Voice command system operation
4-1.Voice command system operation
■Steering switchTa l k   s w i t c h
Voice command system:
• Press the talk switch to start the  voice command system. To can-
cel voice command, press and 
hold the talk switch.
When an Apple CarPlay/Android 
Auto connection is established:
• Press and hold the talk switch to  start Siri/Google Assistant. To 
cancel Siri/Google Assistant, 
press the talk switch.
• Press the talk switch to start the  voice command system.
■Microphone
 It is unnecessary to speak 
directly into the microphone 
when giving a command.
●Voice commands may not be rec-
ognized if:
• Spoken too quickly.
• Spoken at a low or high volume.
• The roof or windows are open.
• Passengers are talking while  voice commands are spoken.
• The fan speed of the air condition-
ing system is set at high.
• The air conditioning vents are  turned towards the microphone.
●In the following c onditions, the 
system may not  recognize the 
command properly and using 
voice commands may not be pos-
sible:
• The command is incorrect or  unclear. Note that certain words, 
accents or speech patterns may 
be difficult for the system to recog-
nize.
• There is excessive background 
noise, such as wind noise.
●Normally, it is necessary to wait 
for a beep before saying a com-
mand. To enable th e ability to talk 
over prompts and say commands 
before the beep, enable the voice 
prompt interrupt function. ( P. 5 5 )
●This system may not operate 
immediately after the engine 
switch is in ACC or ON.
Voice command sys-
tem
The voice command system 
enables the radio, phone 
dialing, etc. to be operated 
using voice commands. 
Refer to the command list 
for samples of voice com-
mands. ( P.99)
Using the voice command 
system
A 
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974-1. Voice command system operation
4
Voice command system
The voice command system is 
operated by saying commands 
which correspond to a sup-
ported function. To display 
examples of commands for sup-
ported functions, select a func-
tion button on the screen after 
starting the voice command sys-
tem.
1Press the talk switch.
 Voice guidance for the voice 
command system can be 
skipped by pressing the talk 
switch.
2 If “Getting Started with Voice” 
screen is displayed, select 
“OK” or press the talk switch. 
( P. 9 8 ) 3
After hearing a beep, say a 
supported command.
 To display sample commands 
of the desired function, say 
the desired function or select 
the desired function button. To 
display more commands, 
select “More Commands”.
 Selecting “Help” or saying 
“Help” prompts the voice com-
mand system to offer exam-
ples of commands and 
operation methods.
 Registered names in the con-
tacts list etc., can be said in 
the place of the “<>” next to 
the commands. ( P.99)
For example: Say “Call John Smith” 
etc.
If a desired outcome is not 
shown, or if no selections are 
available, perform one of the 
following to return to the pre-
vious screen:
• Say “Go back”.
•Select  .
To cancel voice recognition, 
select  , say “Cancel”, or 
press and hold the talk switch.
 To perform the voice com-
mand operation again, select 
“Start Over” or say “Start 
over”.
 To suspend voice command 
operation, select “Pause” or 
say “Pause”. To resume the 
NOTICE
●Do not touch and  put a sharp 
object to the microphone. It may 
cause failure.
Voice command system 
operation
Operation from the main 
menu 
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984-1. Voice command system operation
voice command operation, 
select “Resume” or press the 
talk switch.
●If the system does not respond or 
the confirmation screen does not 
disappear, press the talk switch 
and try again.
●If a voice command cannot be rec-
ognized 3 consecutive times, 
voice recognition will be canceled.
●Voice recognition prompts can be 
changed on the voice settings 
screen. ( P. 5 5 )
This function can be used to cancel 
voice guidance by turning the voice 
prompts off. When you press the 
talk switch while using this setting, a 
beep sounds, and then you can 
immediately say a command.
●Some voice guidance can be can-
celed by setting voice prompts to 
off. Use this setting when it is 
desirable to say a command 
immediately after pressing the talk 
switch and hearing a beep.
To increase voice recognition 
performance, use the “Tutori-
als” and “Voice Training” func-
tions on the “Getting Started 
with Voice” screen. These func-
tions are only available when 
the vehicle is not moving.
The “Tutorials” and “Voice Train-
ing” functions can also be 
started on the voice settings 
screen. ( P. 5 5 )
1 Press the talk switch. 2
Select the desired item to be 
set.
Select to display the voice 
command tutorials.
Select to train the voice com-
mand system.
The user will be a sked to say 10 
sample phrases.  This will help the 
voice command system adapt to 
the user’s accent.
Select to prevent the screen 
from being displayed again.
Select to proceed to the 
voice command screen.
Increasing the voice rec-
ognition performance
A
B
C
D 
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994-1. Voice command system operation
4
Voice command system
Recognizable voice commands 
and their actions are shown 
below.
Frequently used commands 
are listed in the following 
tables.
 For devices that are not 
installed to the vehicle, com-
mands relating to that device 
may not be displayed on the 
screen. Also, depending on 
other conditions, such as 
compatibility, some com-
mands may not be displayed 
on the screen.
 The functions available may 
vary according to the system 
installed.
 Voice recognition language 
can be changed. ( P.51)
 When an Apple Car-
Play/Android Auto connec-
tion is established, some 
commands will become 
unavailable.
■Common
■Top menu
*: Vehicle must be parked
Command list
Command list overview
Command list
CommandAction
“Help”
Displays exam-
ples of some of 
the available 
commands
“Go back”Returns to the 
previous screen
“Cancel”
Cancels the 
voice command 
system
“Start over”Returns to top 
menu screen
“Pause”
Temporarily 
pauses a voice 
session until it is 
resumed by 
pressing the talk 
switch again.
CommandAction
“Show com-
mand examples 
for <menu>”Displays the 
command list of 
the selected 
menu
“More com-
mands”Displays more 
commonly used 
commands
“Voice settings”Displays Voice 
Setting screen
“Train my voice”
Displays Train 
Voice Recogni-
tion screen
* 
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1004-1. Voice command system operation
■Phone*1
*1: When an Apple CarPlay connec-tion is established, this voice 
commands will be unavailable.
*2: If the system does not recognize the name of a con tact, create a 
voice tag. ( P.132) The name of 
a contact can also be recognized 
by adding a voice tag.
■While in a phone call*
*: When an Apple CarPlay connec- tion is established, this voice 
commands will be unavailable.
■While incoming message 
notification is displayed
*1, 2
*1: Full screen message notification must be turned on within the 
phone settings ( P.130)
*2: When an Apple CarPlay connec-
tion is established, this voice 
CommandAction
“Call <con-
tact>”
*2
Places a call to 
the specified 
contact from the 
phone book
“Call <contact> 
<phone type>”
*2
Places a call to 
the specified 
phone type of 
the contact from 
the phone book
“Dial <phone 
number>”Places a call to 
the specified 
phone number
“Redial”
Places a call to 
the phone num-
ber of the latest 
outgoing call
“Call back”
Places a call to 
the phone num-
ber of latest 
incoming call
“Show recent 
calls”Displays the call 
history screen
“Send a mes-
sage to <con-
tact>”
Sends a text 
message to 
specified con-
tact from the 
phone book
CommandAction
“Send <digits>”
Sends DTMF 
tones has speci-
fied
“Mute”
Mutes the micro-
phone (far side 
cannot hear the 
conversation)
“Unmute”Unmutes the 
microphone
CommandAction
“Read message”
Reads the 
incoming mes-
sage over the 
vehicle speakers
“Ignore”
Ignores the 
incoming mes-
sage notification
“Reply”
Initiates sending 
a reply to the 
incoming mes-
sage
“Call”
Places a call to 
the phone num-
ber of incoming 
message 
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1014-1. Voice command system operation
4
Voice command system
commands will be unavailable.
■Radio
*1: A station list must be built first 
using the radio screen ( P. 6 5 )
*2: If equipped
*3: Requires a satellite radio sub- scription
■Audio*1
CommandAction
“Tune to <fre-
quency> AM”
Changes the 
radio to the 
specified AM fre-
quency
“Tune to <fre-
quency> FM”
Changes the 
radio to the 
specified FM fre-
quency
“Play a <genre> 
station”
Changes the 
radio to an FM 
station of the 
specified genre
*1
“Tune to preset 
<1-36>”
Changes the 
radio to the 
specified preset 
radio station
“Tune to a 
<genre> satel-
lite station”
*2
Changes the 
radio to a satel-
lite radio channel 
of the specified 
genre
*3
“Tune to <satel-
lite channel 
name>”
*2
Changes the 
radio to the sat-
ellite radio chan-
nel with the 
specified name
*3
“Tune to chan-
nel <number> on 
XM”
*2
Changes the 
radio to a satel-
lite radio channel 
of the specified 
number
*3
CommandAction
“Play Playlist 
<name>”
*2
Plays tracks 
from the 
selected playlist
“Play Artist 
<name>”
*2
Plays tracks 
from the 
selected artist
“Play Song 
<name>”
*2Plays the 
selected track
“Play Album 
<name>”
*2
Plays tracks 
from the 
selected album
“Play Genre 
<name>”
*2
Plays tracks 
from the 
selected genre
“Play Composer 
<name>”
*2
Plays tracks 
from the 
selected com-
poser
“Play Podcast 
<name>”
*2
Plays tracks 
from the 
selected podcast
“Play Audiobook 
<name>”
*2
Plays tracks 
from the 
selected audio-
book
“Audio On”
Turns the 
audio/visual sys-
tem on
“Audio Off”
Turns the 
audio/visual sys-
tem off
“Change the 
audio source to 
<source name>”Sets the source 
to the specified 
audio mode 
Page 100 of 170
1024-1. Voice command system operation
*1: The audio device must be con-nected via a USB cable to use 
the functionality in this section
*2: When an Apple CarPlay connec-tion is established, this voice 
commands will be unavailable.
■Toyota apps*1
*1: When an Apple CarPlay connec-tion is established, this voice 
commands will be unavailable.
*2: When an application is opened and is in full screen mode, press-
ing the talk switch will start the 
voice command system and 
commands for the currently dis-
played application will be avail-
able
●Commands relating to operation 
of the audio/visual system can 
only be performed when the 
audio/visual system is turned on.
CommandAction
“Launch <appli-
cation name>”
*2Activates the 
Toyota apps