TOYOTA HIGHLANDER 2020 Owners Manual (in English)

541
HIGHLANDER_U
Index
.What to do if... (Trouble-shooting) ................... 542
Alphabetical Index....... 545

542What to do if... (Troubleshooting)
HIGHLANDER_U
1-1.What to do if... (Troubleshooting)What to do if... (Troubleshooting)
 If you lose your mechanical
keys, new genuine mechani-
cal keys can be made by your
Toyota dealer. ( P.479)
 If you lose your electronic
keys, the risk of vehicle theft
increases significantly. Con-
tact your Toyota dealer imme-
diately. ( P.479)
 Is the electronic key battery
weak or depleted? ( P.428)
 Is the engine switch in ON?
When locking the doors, turn the
engine switch off. ( P.201)
 Is the electronic key left inside
the vehicle?
When locking the doors, make sure
that you have the electronic key on
your person.
The function may not operate properly due to the condition
of the radio wave. (
P.132)
 Is the child-protector lock set?
The rear door cannot be opened
from inside the vehicle when the
lock is set. Open the rear door from
outside and then unlock the
child-protector lock. ( P. 1 1 8 )
 Did you press the engine
switch while firmly depress-
ing the brake pedal?
( P.200)
 Is the shift lever in P?
( P.200)
 Is the electronic key any-
where detectable inside the
vehicle? ( P.131)
 Is the steering wheel
unlocked? ( P.200)
 Is the electronic key battery
weak or depleted?
In this case, the engine can be
started in a temporary way.
( P.482)
 Is the battery discharged?
( P.483)
If you have a problem,
check the following before
contacting your Toyota
dealer.
The doors cannot be
locked, unlocked, opened
or closed
You lose your keys
The doors cannot be
locked or unlocked
The rear door cannot be
opened
If you think something is
wrong
The engine does not start

543What to do if... (Troubleshooting)
HIGHLANDER_U
 Is the engine switch in ON?
If you cannot release the shift lever
by depressing the brake pedal with
the engine switch in ON ( P.206)
 It is locked automatically to
prevent theft of the vehicle.
( P.200)
 Is the window lock switch
pressed?
The power window except for the
one at the driver’s seat cannot be
operated if the win dow lock switch
is pressed. ( P.166)
 The auto power off function
will be operated if the vehicle
is left in ACC or ON (the
engine is not running) for a
period of time. ( P.203)
 The seat belt reminder light is
flashing
Are the driver and the passengers
wearing the seat belts? ( P.453)
 The parking brake indicator is
on
Is the parking brake released?
( P.209)
Depending on the situation,
other types of warning buzzer
may also sound. ( P.450, 460)
 Did anyone inside the vehicle
open a door during setting the
alarm?
The sensor detects it and the alarm
sounds. ( P. 7 1 )
Do one of the following to stop
the alarms:
 Unlock the doors.
 Turn the engine switch to
ACC or ON, or start the
engine.
 Is the message displayed on
the multi-information display?
Check the message on the
multi-informatio n display. (P.460)
 When a warning light turns on
The shift lever cannot be
shifted from P even if you
depress the brake pedal
The steering wheel can-
not be turned after the
engine is stopped
The windows do not open
or close by operating the
power window switches
The engine switch is
turned off automatically
A warning buzzer sounds
during driving
An alarm is activated and
the horn sounds (vehicles
with an alarm)
A warning buzzer sounds
when leaving the vehicle
A warning light turns on
or a warning message is
displayed

544What to do if... (Troubleshooting)
HIGHLANDER_U
or a warning message is dis-
played, refer to P.450, 460.
 Stop the vehicle in a safe
place and replace the flat tire
with the spare tire. ( P.464)
 Try the procedure for when
the vehicle becomes stuck in
mud, dirt, or snow. ( P.489)
When a problem has
occurred
If you have a flat tire
The vehicle becomes
stuck

545Alphabetical Index
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Alphabetical Index
A
A/C ................................... 328, 333 Air conditioning filter ............. 426
Automatic air conditioning sys-tem ..................................... 333
Eco air conditioning mode .... 340
Front seat concentrated airflow mode (S-FLOW) ................. 342
Manual air conditioning system ........................................... 328
Rear automatic air conditioning system ................................ 348
Rear manual air conditioning system ................................ 346
ABS (Anti-lock Brake System) ............................................... 313Warning light ........................ 452
ACA (Active Cornering Assist) ............................................... 313
Active Cornering Assist (ACA) ............................................... 313
Adaptive Front-lighting System (AFS)...................................... 216
AFS (Adaptive Front-lighting System) ................................. 216
AHB (Automatic High Beam) . 217
Air conditioning filter ............. 426
Air conditioning system 328, 333 Air conditioning filter ............. 426
Automatic air conditioning sys-tem ..................................... 333
Eco air conditioning mode .... 340
Front seat concentrated airflow mode (S-FLOW) ................. 342
Manual air conditioning system ........................................... 328
Rear automatic air conditioning system ................................ 348
Rearmanual air conditioning sys- tem ..................................... 346 Airbags
Airbag operating conditions ....34
Airbag precautions for your child.............................................37
Correct driving posture ...........23
Curtain shield airbag operating conditions .............................35
Curtain shield airbag precautions .............................................37
Front passenger occupant clas- sification system ...................41
General airbag precautions ....37
Locations of airbags ...............32
Modification and disposal of air- bags......................................40
Side airbag operating conditions .............................................35
Side airbag precautions..........37
Side and curtain shield airbags operating conditions .............35
Side and curtain shield airbags precautions ...........................37
SRS airbags ...........................32
SRS warning light .................451
Alarm .........................................71 Warning buzzer ....................450
Anchor brackets .................50, 60
Antennas (smart key system)131
Anti-lock Brake System (ABS) ...............................................313Warning light.........................452
Approach warning ..................261
Armrest ......... ......................... ..375
Assist grips .............................375
Audio system-linked display .86, 95
Automatic air conditioning sys- tem .........................................333Eco air conditioning mode ....340
Automatic headlight leveling system ...................................215
Automatic High Beam ............217

546Alphabetical Index
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Automatic light control system ............................................... 215
Automatic transmission ........ 204 If the shift lever cannot be shifted from P................................. 206
M mode ................................ 206
Auxiliary boxes ............... 361, 366
Average fuel economy ....... 84, 92
Average vehicle speed....... 86, 95
AWD Control ....................... 87, 95
B
Back door ................................ 119
Back-up lights Replacing light bulbs ............ 432
Battery Battery checking................... 408
If the battery is discharged ... 483
Preparing and checking before winter.................................. 319
Replacing ............................. 485
Warning light ........................ 451
Blind Spot Monitor (BSM) ...... 270
Brake Brake hold ............................ 212
Fluid ............................. 408, 499
Parking brake ....................... 209
Warning light ........................ 450
Brake assist ............................ 313
Break-in tips ........................... 178
Brightness control Instrument panel light control . 81
BSM (Blind Spot Monitor) ...... 270
Buzzer Hands off steering wheel warn-ing (LTA) ............................. 249
C
Care Exterior ................................. 388
Interior .................................. 391 Seat belts .............................391
Wheels and wheel ornaments
...........................................388
Cargo capacity ........................187
Cargo net hooks .....................363
Chains......................................320
Child restraint system Fixed with a LATCH system ...58
Fixed with a seat belt..............53
Front passenger occupant clas-sification system ...................41
Points to remember ................48
Riding with children ................47
Types of child restraint system installation method ...............50
Using an anchor bracket ........60
Child safety Airbag precautions .................37
Back door precautions.......... 119
Battery precautions ......409, 486
Child restraint system .............50
Heated steering wheel and seat heater precautions..............352
How your child should wear the seat belt ................................26
Moon roof precautions..........168
Panoramic moon roof precau- tions ....................................172
Power window lo ck switch ....166
Power window precautions...165
Rear door child-protectors .... 118
Removed electronic key battery precautions .........................429
Seat belt extender precautions .............................................27
Seat belt precautions..............47
Child-protectors...................... 118
Cleaning Exterior .................................388
Interior ..................................391
Radar sensor ........................228
Seat belts .............................391

547Alphabetical Index
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Wheels and wheel ornaments ........................................... 388
Clock ................................... 79, 82
Coat hooks .............................. 376
Condenser .............................. 408
Console box ............................ 359
Consumption screen.............. 106
Conversation mirror ............... 378
Cooling system ...................... 407 Engine overheating .............. 487
Cruise control Dynamic radar cruise control with full-speed range .......... 254
Cup holders ............................ 360
Current fuel consumption . 84, 92
Curtain shield airbags ............. 32
Customizable features ........... 515
D
Daytime running light system214 Replacing light bulbs ............ 432
Defogger Outside rear view mirrors ... 329, 335, 339
Rear window ........ 329, 335, 339
Windshield............ 329, 335, 338
Differential Rear differential oil ............... 498
Digital Rearview Mirror .......... 152
Dimension ............................... 492
Dinghy towing ........................ 199
Display Dynamic radar cruise control with full-speed range .......... 254
Head-up display ................... 101
Intuitive parking assist .......... 276
LTA (Lane Tracing Assist) ..... 246
Multi-information display .. 82, 91
RCTA .................................... 284
Toyota Multi-operation touch 326
Warning message ................ 460 Distance until next engine oil
change .....................................81
Do-it-yourself maintenance ...395
Door courtesy lights...............355
Door lock Back door ............................. 119
Side doors ............................ 115
Smart key system .................131
Wireless remote control........ 113
Doors Automatic door locking and unlocking system ................ 118
Back door ............................. 119
Door glasses ........................164
Door lock .............................. 119
Open door warning buzzer . 116, 11 8
Outside rear view mirrors .....162
Rear door child-protectors .... 118
Downhill assist control system ............................................... 311
Drive distance .....................86, 95
Drive information ................86, 95
Driver’s seat position memory Driving position memory .......144
Memory recall function .........145
Drive-start control ..................178
Driving Break-in tips .........................178
Correct driving posture ...........23
Driving mode select switch ...306
Procedures ...........................177
Winter drive tips....................319
Driving information display83, 92
Driving mode select switch ...306
Driving position memory .......144 Memory recall function .........145
Driving range ................84, 92, 93
Driving support system informa- tion display........................85, 95

548Alphabetical Index
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Dynamic radar cruise control with full-speed range ........... 254Warning message ................ 263
Dynamic Torque Control AWD system ................................... 314
Dynamic Torque Vectoring AWD system ................................... 314
E
Eco drive mode ...................... 306
Eco Driving Indicator . 84, 93, 104
Eco Driving Indicator Light84, 93
EDR (Event data recorder)......... 7
Elapsed time ....................... 86, 95
Electric Power Steering (EPS) ............................................... 313Warning light ........................ 452
Electronic key ......................... 112 Battery-saving function......... 132
If the electronic key does not operate properly ................. 481
Replacing the battery ........... 428
Electronic roof sunshade Jam protection function ........ 171
Operation ............................. 170
Emergency flashers ............... 442
Emergency, in case of If a warning buzzer sounds .. 450
If a warning light turns on ..... 450
If a warning message is dis-played................................. 460
If the battery is discharged ... 483
If the electronic key does not operate properly ................. 481
If the engine will not start ..... 478
If the fuel filler door cannot be opened ............................... 480
If the vehicle is trapped in rising water .................................. 443
If you have a flat tire ............. 464
If you lose your keys ............ 479 If you think something is wrong
...........................................448
If your vehicle becomes stuck ...........................................489
If your vehicle has to be stopped in an emergency .................442
If your vehicle ne eds to be towed
...........................................445
If your vehicle overheats ......487
Engine ACCESSORY mode .............203
Compartment........................404
Engine switch .......................200
Fuel pump shut off system ...449
Hood .....................................402
How to start the engine ........200
Identification number ............494
If the engine will not start......478
If your vehicle has to be stopped in an emergency .................442
Ignition switch (engine switch) ...........................................200
Overheating ..........................487
Tachometer.............................79
Engine coolant Capacity ...............................497
Checking ..............................407
Preparing and checking before winter ..................................319
Engine coolant temperature gauge .......................................79
Engine immobilizer system .....69
Engine oil Capacity ...............................495
Checking ..............................404
Preparing and checking before winter ..................................319
Warning light.........................451
Engine oil maintenance data .406
Engine switch .........................200 Auto power off function .........203

549Alphabetical Index
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Changing the engine switch modes ................................ 203
If your vehicle has to be stopped in an emergency................. 442
EPS (Electric Power Steering) ............................................... 313Warning light ........................ 452
Event data record er (EDR)......... 7
F
Flat tire
Tire pressure warning system........................................... 414
Vehicles with a spare tire ..... 464
Floor mats ................................. 22
Fluid Automatic transmission ........ 497
Brake .................................... 499
Washer ................................. 410
Fog lights Replacing light bulbs ............ 432
Switch................................... 220
Footwell light ....... ................... 355
Front passenger occupant clas- sification system .................... 41
Front seats Adjustment ........................... 138
Cleaning ............................... 391
Correct driving posture ........... 23
Driving position memory....... 144
Head restraints ..................... 147
Memory recall function ......... 145
Seat heaters ......................... 352
Seat position memory .......... 144
Seat ventilators .................... 352
Front side marker light Light switch .......................... 214
Front side marker lights Replacing light bulbs ............ 432
Front turn signal lights Replacing light bulbs ............ 432
Turn signal lever ................... 208 Fuel
Capacity ...............................495
Fuel gauge .............................79
Fuel pump shut off system ...449
Information ......... ..................503
Refueling ..............................225
Type......................................495
Warning light.........................453
Fuel consumption Average fuel economy ......84, 92
Current fuel consumption .84, 92
Fuel economy .....................84, 92
Fuel filler door If the fuel filler door cannot be opened ...............................480
Refueling ..............................225
Fuel gauge.................................79
Fuel pump shut off system ....449
Fuses .......................................429
G
Garage door open er ...............379
Gauges ......................................79
Glove box ................................359
Glove box light........................359
H
Head restraints .......................147
Headlight aim ..........................431
Headlights Adaptive Front-lighting System (AFS) ..................................216
Automatic High Beam system ...........................................217
Light switch...........................214
Replacing light bulbs ............432
Head-up display ......................101 Driving information display area...........................................101
Eco Driving Indicator ............104

550Alphabetical Index
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Navigation system-linked display ........................................... 104
Settings ................................ 102
Heated steering wheel ........... 352
Heaters Automatic air conditioning sys-tem ..................................... 333
Heated steering wheel ......... 352
Manual air conditioning system ........................................... 328
Outside rear view mirrors ... 329, 335, 339
Rear automatic air conditioning system ................................ 348
Rear manual air conditioning system ................................ 346
Seat heaters ......................... 352
High mounted stoplight Replacing light bulbs ............ 432
Hill-start assist control .......... 313
Hood Open .................................... 402
Hooks Cargo net hooks ................... 363
Coat hooks ........................... 376
Retaining hooks (floor mat) .... 22
Horn ......................................... 150
I
I/M test ..................................... 398
Identification Engine .................................. 494
Vehicle.................................. 492
Ignition switch (engine switch) ............................................... 200Auto power off function ........ 203
Changing the engine switch modes ................................ 203
If your vehicle has to be stopped in an emergency................. 442
Indicators .................................. 76 Initialization
Items to initialize ...................527
Maintenance .................395, 406
Power windows ....................164
Tire pressure warning system...........................................417
Inside rear view mirror ...151, 152
Instrument panel light control .81
Interior lights...........................355 Front interior light .................355
Rear interior light ..................355
Intuitive parking assist Function................................276
Warning message.................279
J
JackPositioning a floor jack .........403
Vehicle-equipped jack ..........465
Jack handle .............................465
Jam protection function Electronic roof sunshade ......171
Moon roof .............................167
Panoramic moon roof ...........171
Power back door ..................125
Power windows ....................164
K
Keyless entrySmart key system .................131
Wireless remote control........ 113
Keys Battery-saving function .........132
Electronic key ....................... 112
Engine switch .......................200
If the electronic key does not operate properly .................481
If you lose your keys.............479
Key number plate ................. 112
Keyless entry ........ 115, 121, 131
Mechanical key..................... 112