TOYOTA HIGHLANDER HYBRID 2021 Owners Manual (in English)

4817-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER HV_U
Stop the vehicle in a safe
place on a hard, flat surface.
 Set the parking brake.
 Shift the shift lever to P.
 Stop the hybrid system.
 Turn on the emergency flash-
ers. ( P.458)
 Turn off the power back door
system. ( P.530)
If you have a flat tire
Your vehicle is equipped
with a spare tire. The flat tire
can be replaced with the
spare tire.
For details about tires:
P.424
WARNING
■If you have a flat tire
Do not continue driving with a flat
tire.
Driving even a short distance with
a flat tire can damage the tire and
the wheel beyond repair, which
could result in an accident.
Before jacking up the
vehicle

4827-2. Steps to take in an emergency
HIGHLANDER HV_U
Jack handle
Wheel nut wrench
Adapter socket
Jack
Spare tire
Wheel lock key (if equipped)
Location of the spare tire, jack and tools
WARNING
■Using the tire jack
Observe the following precau-
tions.
Improper use of the tire jack may
cause the vehicle to suddenly fall
off the jack, leading to death or
serious injury.
●Do not use the tire jack for any
purpose other than replacing
tires or installing and removing
tire chains.
●Only use the tire jack that
comes with this vehicle for
replacing a flat tire.
Do not use it on other vehicles,
and do not use other tire jacks
for replacing tires on this vehi-
cle.

4837-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER HV_U
When replacing tires on a vehi-
cle with wheel lock nuts, use the
following procedures to remove
and install the wheel lock nuts.
The wheel lock key is stored in
the tray inside the luggage com-partment. Always return the
wheel lock key to its original
position after use, so that it does
not get lost. (
P.482)
■Removal
For ease of removal, the wheel
lock nut should always be the
first one loosened.
1 Place the wheel lock key on
top of the wheel lock nut,
turning until the wheel lock
key and wheel lock nut pat-
terns engage.
2 Place the wheel nut wrench
on the wheel lock key, and
while applying pressure on
the wheel lock key, loosen
the wheel lock nut.
■Installation
For ease of installation, the
wheel lock nut should always be
the last one tightened.
1 By hand, install a wheel lock
nut on each wheel.
2 Place the wheel lock key on
top of the wheel lock nut,
turning until the wheel lock
key and wheel lock nut pat-
terns engage.
3 Place the wheel nut wrench
on the wheel lock key, and
while applying pressure on
the wheel lock key, tighten
the wheel lock nut to the rec-
ommended torque.
WARNING
●Put the jack properly in its jack
point.
●Do not put any part of your body
under the vehicle while it is sup-
ported by the jack.
●Do not start the hybrid system
or drive the vehicle while the
vehicle is supported by the jack.
●Do not raise the vehicle while
someone is inside.
●When raising the vehicle, do not
put an object on or under the
jack.
●Do not raise the vehicle to a
height greater than that required
to replace the tire.
●Use a jack stand if it is neces-
sary to get under the vehicle.
●When lowering the vehicle,
make sure that there is no-one
near the vehicle. If there are
people nearby, warn them
vocally before lowering.
Wheel lock nut (if
equipped)

4847-2. Steps to take in an emergency
HIGHLANDER HV_U
1Pull the strap upwards and
open the center deck board.
2 Remove the center deck
board. 3
Remove the jack cover.
4 Remove the jack after remov-
ing the hook.
1 Pull the strap upwards and
open the center deck board.
NOTICE
■When using a wheel lock key
(if equipped)
Do not use an impact wrench.
Using an impact wrench may
cause permanent damage to
wheel lock nut and wheel lock
key. If in doubt about wheel lock
application, contact your Toyota
dealer.
Taking out the jack
Taking out the spare tire

4857-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER HV_U
2Remove the center deck
board.
3 Remove the cover.
If it is difficult to remove the cover,
you can use your key.
4Attach the adapter socket to
the spare tire clamp bolt.
5 Connect the jack handle
extension to the jack handle.
Check that the extension is locked in place by the button.
6
Connect the jack handle to
the adapter socket. Turn the
jack handle counterclock-
wise.
The tire will be lo wered completely
to the ground.
Turn the jack handle slowly to lower
the spare tire. If the handle is
turned quickly, the wire cable may
slip off of the shaft inside the unit
and the tire may not be lowered.
If the spare tire cannot be lowered:
 P.487
7 Pull out the spare tire and
stand it against the bumper.

4867-2. Steps to take in an emergency
HIGHLANDER HV_U
8Fully depress the secondary
latch and remove the
holding bracket from the
hoist assembly .
9 Tilt the bracket and pass it
through the wheel opening.
Then remove the hoist
assembly . 1
Chock the tires.
2 Slightly loosen the wheel
nuts (one turn).
Vehicles with wheel locks: Use the
wheel lock key to loosen the wheel
lock.
WARNING
■When storing the spare tire
Be careful not to catch fingers or
other body parts between the
spare tire and the body of the
vehicle.
Replacing a flat tire
Flat tireWheel chock
positions
Front left-hand
sideBehind the rear
right-hand side
tire
Front right-hand
sideBehind the rear
left-hand side tire
Rear left-hand
sideIn front of the
front right-hand
side tire
Rear right-hand
sideIn front of the
front left-hand
side tire

4877-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER HV_U
3Turn the tire jack portion
by hand until the notch of the
jack is in contact with the jack
point.
The jack point guides are located
under the rocker panel. They indi-
cate the jack point positions.
4Raise the vehicle until the tire
is slightly raised off the
ground.
5 Remove all the wheel nuts
and the tire.
When resting the tire on the
ground, place the tire so that the
wheel design faces up to avoid scratching the wheel surface.
■If the spare tire cannot be low-
ered
If the spare tire cannot be lowered, it
may not have been stowed properly.
Perform the following procedure:
1 Fully tighten the spare tire clamp
bolt by turning the jack handle
clockwise until two clicks are
heard and the jack handle skips.
2 Turn the jack handle counter-
clockwise to lower the spare tire.
If the spare tire still cannot be low-
ered, attempt to fully tighten the
spare tire clamp bolt again by turn-
ing the jack handle clockwise. Then
turn it counterclockwise at least 2
turns to lower the spare tire.
If the spare tire still cannot be low-
ered, the wire cable may be sev-
ered. Have the vehicle inspected by

4887-2. Steps to take in an emergency
HIGHLANDER HV_Uyour Toyota dealer.
1
Remove any dirt or foreign
matter from the wheel con-
tact surface.
If foreign matter is on the wheel
contact surface, the wheel nuts
may loosen while th e vehicle is in
WARNING
■Replacing a flat tire
●Do not touch the disc wheels or
the area around the brakes
immediately after the vehicle
has been driven.
After the vehicle has been
driven the disc wheels and the
area around the brakes will be
extremely hot. Touching these
areas with hands, feet or other
body parts while changing a tire,
etc. may result in burns.
●Failure to follow these precau-
tions could cause the wheel
nuts to loosen and the tire to fall
off, resulting in death or serious
injury.
• Never use oil or grease on the wheel bolts or wheel nuts.
Oil and grease may cause the
wheel nuts to be excessively
tightened, leading to bolt or disc
wheel damage. In addition, the
oil or grease can cause the
wheel nuts to loosen and the
wheel may fall off, causing an
accident and resulting in death
or serious injury. Remove any
oil or grease from the wheel
bolts or wheel nuts.
• Have the wheel nuts tightened with a torque wrench to 76 ft•lbf
(103 N•m, 10.5 kgf•m) as soon
as possible after changing
wheels.
• When installing a tire, only use wheel nuts that have been spe-
cifically designed for that wheel.
• If there are any cracks or defor- mations in the bolt screws, nut
threads or bolt holes of the
wheel, have the vehicle
inspected by your Toyota
dealer.
• Do not attach a heavily dam- aged wheel ornament, as it may
fly off the wheel while the vehi-
cle is moving.
●Observe the following precau-
tions.
Failure to do so may result in
serious injury:
• Do not try to remove the wheel ornament by hand. Take due
care in handling the ornament to
avoid unexpected personal
injury.
• Lower the spare tire completely to the ground before removing it
from under the vehicle.
■Replacing a flat tire for vehi-
cles with power back door
In cases such as when replacing
tires, make sure to turn off the
power back door main switch
(  P.530). Failure to do so may
cause the back door to operate
unintentionally if the power back
door switch is accidentally
touched, resulting in hands and
fingers being caught and injured.
Installing the spare tire

4897-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER HV_Umotion, causing the
tire to come off.
2Install the spare tire and
loosely tighten each wheel
nut by hand by approximately
the same amount.
Turn the wheel nuts until the wash-
ers come into contact with the disc
wheel.
Disc wheel
Washer
3 Lower the vehicle.
4 Firmly tighten each wheel nut
two or three times in the order shown in the illustra-
tion.
Vehicles with wheel locks: Tighten
the wheel lock using the wheel lock
key after tightening the other wheel
nuts.
Tightening torque:
76 ft•lbf (103 N•m, 10.5 kgf•m)
1
Remove the center wheel
ornament by pushing from
the reverse side.
Be careful not to lose the wheel
ornament.
2Stand the tire against the
bumper with the inner sur-
face facing toward you. Pass
the hoist assembly and
WARNING
■Stowing the flat tire
Failure to follow steps listed under
stowing the tire may result in
damage to the spare tire carrier
and loss of the tire, which could
result in serious injury or death.
Stowing the flat tire, jack
and all tools

4907-2. Steps to take in an emergency
HIGHLANDER HV_U
holding bracket through
the wheel opening.
3 Fully depress the secondary
latch and install the
bracket to the hoist
assembly . 4
Lay the tire on the ground
with the outer surface (valve
stem) facing up.
5 Before raising the tire, make
sure that the hoist assembly
is perpendicular to the wheel
opening. (Try to place the tire
directly beneath the vehicle,
near where the wire cable is
hanging from.)
Valve stem
6 Using the jack handle and
adapter socket, tighten the
tire clamp bolt by turning it
clockwise until the tire is in
the correct position and two
clicks are heard as the jack
handle skips.