TOYOTA RAV4 2019 Owners Manual (in English)

611
8
8
When trouble arises
When trouble arises
8-1. Essential informationEmergency flashers .... 612
If your vehicle has to be stopped in an emergency
.................................. 612
If the vehicle is trapped in rising water ................ 613
8-2. Steps to take in an emer- gency
If your vehicle needs to be towed......................... 615
If you think something is wrong ........................ 620
Fuel pump shut off system .................................. 621
If a warning light turns on or a warning buzzer sounds.................................. 622
If a warning message is dis- played........................ 633
If you have a flat tire.... 636
If the engine will not start .................................. 645
If you lose your keys ... 646
If the electronic key does not operate properly (vehi-
cles with smart key sys-
tem) ........................... 647
If the vehicle battery is dis- charged ..................... 649
If your vehicle overheats .................................. 653If the vehicle becomes stuck
.................................. 655

6128-1. Essential information
8-1.Essential information
Press the switch.
All the turn signal lights will flash.
To turn them off, press the switch
once again.
■Emergency flashers
●If the emergency flashers are
used for a long time while the
engine is not running, the battery
may discharge.
●If any of the SRS airbags deploy
(inflate) or in the event of a strong
rear impact, the emergency flash-
ers will turn on automatically.
The emergency flashers will turn
off automatically after operating
for approximately 20 minutes. To
manually turn the emergency
flashers off, press the switch
twice. (The emergency flashers
may not turn on automatically
depending on the force of the
impact and conditions of the colli-
sion.)
1 Steadily step on the brake
pedal with both feet and
firmly depress it.
Do not pump the brake pedal
repeatedly as this will increase the
effort required to slow the vehicle.
2Shift the shift lever to N.
If the shift lever is shifted to N
3 After slowing down, stop the
vehicle in a safe place by the
road.
4 Stop the engine.
If the shift lever cannot be
shifted to N
3 Keep depressing the brake
pedal with both feet to reduce
vehicle speed as much as
possible.
4 Perform the following proce-
dure to stop the engine:
Vehicles without smart key
system
Turn the engine switch to ACC.
Emergency flashers
The emergency flashers are
used to warn other drivers
when the vehicle has to be
stopped in the road due to a
breakdown, etc.
Operating instructions
If your vehicle has to
be stopped in an emer-
gency
Only in an emergency, such
as if it becomes impossible
to stop the vehicle in the
normal way, stop the vehicle
using the following proce-
dure:
Stopping the vehicle

6138-1. Essential information
8
When trouble arises
Vehicles with smart key sys-
tem
Press and hold the engine switch
for 2 consecutive seconds or more,
or press it briefly 3 times or more in
succession.
5Stop the vehicle in a safe
place by the road. 
Remove the seat belt first.
 If the door can be opened,
open the door and exit the
vehicle.
 If the door can not be opened,
open the window using the
power window switch and exit
the vehicle through the win-
dow.
 If the window can not be
opened using the power win-
dow switch, remain calm, wait
until the water level inside the
vehicle rises to the point that
the water pressure inside of
the vehicle equals the water
pressure outside of the vehi-
cle, and then open the door
and exit the vehicle.
WA R N I N G
■If the engine has to be turned
off while driving
●Power assist for the brakes and
steering wheel will be lost, mak-
ing the brake pedal harder to
depress and the steering wheel
heavier to turn. Decelerate as
much as possible before turning
off the engine.
●Vehicles without smart key sys-
tem: Never attempt to remove
the key, as doing so will lock the
steering wheel.
If the vehicle is
trapped in rising water
In the event the vehicle is
submerged in water, remain
calm and perform the fol-
lowing.

6148-1. Essential information
WA R N I N G
■Using an emergency hammer*
for emergency escape
The front side windows and rear
side windows, as well as the rear
window can be shattered with an
emergency hammer
* used for
emergency escape. However, an
emergency hammer can not shat-
ter the windshield as it is lami-
nated glass.
*: Contact your Toyota dealer, or
aftermarket accessory manu-
facturer for further information
about an emergency hammer.
■Escaping the vehicle from the
window
There are cases where escaping
the vehicle from the window is not
possible due to seating position,
passenger body type, etc.
When using an emergency ham-
mer, consider your seat location
and the size of the window open-
ing to ensure that the opening is
accessible and large enough to
escape.

6158-2. Steps to take in an emergency
8
When trouble arises
8-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your Toy-
ota dealer or commercial
towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
2WD models: If towing your
vehicle with a wheel-lift type
truck from the front, the
vehicle’s rear wheels and
axles must be in good con-
ditions. (P.617)
If they are damaged, use a
towing dolly or flatbed
truck.
AWD models: If towing your
vehicle with a wheel-lift type
truck, use a towing dolly.
( P.617)
WA R N I N G
Observe the following precau-
tions.
Failure to do so m ay result in
death or serious injury.
■When towing the vehicle
2WD models
Be sure to transp ort the vehicle
with the front wheels raised or
with all four wheels raised off the
ground. If the vehicle is towed
with the front wheels contacting
the ground, the drivetrain and
related parts may be damaged.
AWD models
Be sure to transp ort the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires co ntacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck.

6168-2. Steps to take in an emergency
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
WA R N I N G
■While towing (vehicles with
towing eyelet)
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelets, cables or
chains. The towing eyelets,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Do not turn the engine switch to
OFF.
There is a possibility that the
steering wheel is locked and
cannot be operated.
■Installing towing eyelet to the
vehicle (vehicles with towing
eyelet)
Make sure that towing eyelet is
installed securely.
If not securely installed, towing
eyelet may come loose during
towing.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
●Do not tow the vehicle from the
rear when the engine switch is
in OFF or the key is removed
(vehicles without smart key sys-
tem). The steering lock mecha-
nism is not strong enough to
hold the front wheels straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the
vehicle during emergency
towing (vehicles with towing
eyelet)
Do not secure cables or chains to
the suspension components.
■When towing the vehicle
(vehicles with Stop & Start
system)
If it is necessary to tow the vehicle
with all four wheels on the ground,
perform the following procedure
before towing the vehicle, in order
to protect the system.
Turn the engine switch to OFF
and then start the engine or turn
the engine switch to ON.
■Recreational towing (behind
motor home, etc.)
Never dinghy tow your vehicle to
prevent causing serious damage
to the Dynamic Torque Control
AWD system (AWD models) and
transmission. ( P.193)
Situations when it is nec-
essary to contact dealers
before towing

6178-2. Steps to take in an emergency
8
When trouble arises
commercial towing service
before towing.
The engine is running but the
vehicle does not move.
 The vehicle makes an abnor-
mal sound.
Do not tow with a sling-type
truck to prevent body damage.
From the front (2WD models)
Release the parking brake.
From the front (AWD models)
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
If your vehicle is transported by
a flatbed truck, it should be tied
down at the locations shown in
the illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45°.
Do not overly tighten the tie Towing with a sling-type
truck
Towing with a wheel-lift
type truck
Using a flatbed truck

6188-2. Steps to take in an emergency
downs or the vehicle may be
damaged.
If a tow truck is not available in
an emergency, your vehicle may
be temporarily towed using
cables or chains secured to the
emergency towing eyelets. This
should only be attempted on
hard surfaced roads for at most
50 miles (80 km) at under 18
mph (30 km/h).
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive train,
axles, steering and brakes must
be in good condition.
To have your vehicle towed by
another vehicle, the towing eye-
let must be installed to your
vehicle. Install the towing eyelet
by following the specified proce-
dure. 1
Take out the towing eyelet.
( P.637)
2 Using a flathead screwdriver,
remove eyelet cover ( ),
and then remove eyelet
cover ( ).
To protect the b odywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Type A
Type B
3 Insert the towing eyelet into
the hole and tighten partially
by hand.
Emergency towing (vehi-
cles with towing eyelet)
Emergency towing proce-
dure (vehicles with towing
eyelet)
A
B

6198-2. Steps to take in an emergency
8
When trouble arises
Ty p e A
Ty p e B
4 Tighten down the towing eye-
let securely using a wheel nut
wrench or hard metal bar.
Ty p e A
Type B
5 Securely attach cables or
chains to the towing eyelet.
Take care not to damage the vehi-
cle body.
6Enter the vehicle being towed
and start the engine.
Turn off the Parking Support Brake
function. (if equipped): P. 2 8 4
If the engine does not start, turn the
engine switch to ON.
Vehicles with Stop & Start system:
Before towing the ve hicle, turn the
engine switch to OFF once, and
then start the engine.
7 Shift the shift lever to N and
release the parking brake.
When the shift lever cannot be
shifted: P. 2 0 2
■While towing
If the engine is not running, the
power assist for the brakes and
steering will not function, making
steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench is installed in the
tool bag. ( P.637)

6208-2. Steps to take in an emergency
Fluid leaks under the vehicle
(Water dripping from the air
conditioning after use is nor-
mal.)
 Flat-looking tires or uneven
tire wear
 Engine coolant temperature
gauge needle continually
points higher than normal.
 Changes in exhaust sound
 Excessive tire squeal when
cornering
 Strange noises related to the
suspension system
 Pinging or other noises
related to the engine
 Engine missing, stumbling or
running roughly
 Appreciable loss of power
 Vehicle pulls heavily to one side when braking
 Vehicle pulls heavily to one
side when driving on a level
road
 Loss of brake effectiveness,
spongy feeling, pedal almost
touches the floor
If you think something
is wrong
If you notice any of the fol-
lowing symptoms, your
vehicle probably needs
adjustment or repair. Con-
tact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms