TOYOTA RAV4 HYBRID 2020 Warranties & Maintenance Guides (in English)

9Introduction
INTRODUCTION
W
e realize that your condence
in the quality and reliability
of our products was a key
factor in your decision to buy a Toyo t a .
We also know how disruptive the loss
of transportation can be to your daily
routine. That’s why we’re pleased
to offer you the benets of our
Transportation Assistance Policy.
Under this policy, you are eligible
for transportation assistance if your
Toyo t a must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
• The warranty repairs will take longer
than one day to complete.
• The warrantable condition requires
extensive diagnosis.
• The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive. The
policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2020 model-year Toyo t a s sold and
serviced by authorized Toyo t a dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyo t a dealer.
TRANSPORTATION ASSISTANCE

10Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
Important: You must use the Dispute
Settlement Program (o r, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not created
by the Act, you are not required to use
the Dispute Settlement Program
(CDSP). You may also be required to
use the Dispute Settlement Program or
CDSP before seeking remedies under
the “Lemon Laws” of your state. Please
check this booklet and the appropriate
page of the Owner’s Warranty Rights
Notification booklet for additional
information and the requirements
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties
is Toyo t a Motor Sales, U.S.A., Inc.
(“Toyota”), a California corporation, P. O .
Box 259001, Plano, Tex a s 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2020 model-
year R AV4 Hybrid vehicles distributed by
Toyo t a that are originally sold by an authorized
dealer in the United States and normally
operated or touring in the United States,
U.S. territories or Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for specic
parts or systems, such as the Powertrain
Warranty or Emission Performance Warranty,
is governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s
in-service date, which is the rst date the
vehicle is either delivered to an ultimate
purchaser, leased or used as a company
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and la b o r.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyo t a dealership and/or Toyo t a .
Parts scheduled to be replaced as required
maintenance are warranted until their rst
replacement only.

11Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTYInformal Dispute
Settlement Program
Toyo t a offers assistance through an
informal dispute settlement program
called the Dispute Settlement Program.
This program is administered by an
independent third party:
National Center for Dispute Settlement
P. O . Box 688
Mt. Clemens, MI 48046
Further information about this program
can be found in this booklet and the
Owner’s Warranty Rights Notification booklet.
California residents : Toyo t a offers
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyo t a Customer Experience Center
at (800) 331-4331. You may also contact
the CDSP directly at (888) 3 0 0 - 6 2 3 7. Failure
to use the CDSP may affect your rights and
remedies under California’s “Lemon L aw s .”
Limitations
The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyo t a does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability
or tness for a particular purpose is
limited to the duration of these written
warranties. Some states do not allow
restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.
Your Rights Under State Law
These warranties give you specic legal
rights. You may also have other rights that
vary from state to state.

12Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
WARRANTY COVERAGE AT A GLANCE
1Exception of the Hybrid Battery Warranty coverage of 10 years/150,000 mi\
les, whichever occurs rst.2Specic components may have longer coverage under terms of the Powert\
rain Warranty.3Also applies to Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped with a California Certied Emission
Control System. Vehicles covered by this warranty are also covered by t\
he Federal Emission Control Warranty.
2
2
1
3

13Yo u r Warranties in Detail
WARRANTY

W H AT IS COVERED
AND HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Toyo t a , subject to the
exceptions indicated under “What
Is Not Covered” on pages 15 –16.
Coverage is for 36 months or 36,000 miles,
whichever occurs rst, with the exception of
wheel alignment and wheel balancing, which
are covered for 12 months or 12,000 miles,
whichever occurs rst.
Hybrid System Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of the components listed here and supplied
by Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 15 –16.
The Toyo t a Hybrid Warranty is in effect for
8 years or 100,000 miles from the vehicle’s
in-service date, whichever occurs rst for the
following components:
• Hybrid battery control module
(battery voltage sensor)
• Hybrid control module
(power management control module)
• Inverter with converter
Hybrid Battery Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of the components listed here and supplied
by Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 15 –16.
The Toyo t a Hybrid Battery Warranty is in
effect for 10 years or 150,000 miles from
the vehicle’s in-service date, whichever
occurs rst.




Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any component listed below and supplied
by Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 15 –16.
Coverage is for 60 months or 60,000 miles,
whichever occurs rst.
Engine
Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and c over, ywheel, valve
covers, oil pan, oil pump, engine mounts,
turbocharger housing and all internal
parts, supercharger housing and all
internal parts, engine control computer,
water pump, fuel pump, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque converter,
clutch c over, transmission mounts, transfer
case and all internal parts, engine control
computer, seals and g
askets.
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals
and gaskets.
Rear-Wheel-Drive System
A xle housing and all internal parts, propeller
shafts, U-joints, axle shafts, drive shafts,
bearings, supports, seals and gaskets.
NEW VE HICLE LIMITED WARRANTY

14Yo u r Warranties in Detail
WARRANTY
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any seatbelt or airbag system supplied by
Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 15 –16.
Coverage is for 60 months or 60,000 miles,
whichever occurs rst.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.



Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 15 –16.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyo t a dealership
is covered.
NEW VE HICLE LIMITED WARRANTY

15Yo u r Warranties in Detail
WARRANTY
NEW VE HICLE LIMITED WARRANTY


W H AT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Toyo t a Accessories
• Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
• Installation of non-Genuine Toyo t a Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
• Water contamination
This warranty also does not cover the following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 30.
Normal Wear and Te a r
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.


Maintenance Expense
Normal maintenance services such as:
• Engine tune-ups
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of spark plugs and fuses
• Replacement of worn wiper blades,
brake pads/linings and clutch linings
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law, or has ever been declared a
“total loss” or equivalent by a nancial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply to
the emission control warranties, including
Emission Control Warranty Enhancements
or any open Safety Recalls/SSCs/LSCs.

16Yo u r Warranties in Detail
WARRANTY


Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra
Expenses and Damages
The performance of necessary repairs
and adjustments is the exclusive remedy
under this warranty or any implied
warranty. Toyo t a does not authorize
any person to create for it any other
obligation or liability in connection with
this vehicle. Toyo t a shall not be liable
for incidental or consequential damages
resulting from breach of this written
warranty or any implied warranty. Any
implied warranty of merchantability or
tness for a particular purpose is limited
to the duration of this written warranty,
except in states where this limitation
is not allowed.


NEW VE HICLE LIMITED WARRANTY

17Yo u r Warranties in Detail
WARRANTY
DISPUTE RESOLUTION
If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on page 5. Please note that you must use
the Dispute Settlement Program (o r, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the Owner’s Warranty Rights
Notification booklet (located in your glove
box) for the requirements applicable to
your state.
NEW VE HICLE LIMITED WARRANTY

18Yo u r Warranties in Detail
WARRANTY
W H AT IS COVERED
AND HOW LONG
Emission Defect Warranty
Toyo t a warrants that your vehicle:
• Was designed, built and equipped to
conform at the time of sale with
applicable federal emissions standards.
• Is free from defects in materials and
workmanship that may cause the
vehicle to fail to meet these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs rst. However,
under the terms of the Basic Warranty,
Toyo t a provides coverage of three years or
36,000 miles, whichever occurs rst.
Specic components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in the parts
list on pages 19 –2 0 have coverage of
eight years or 80,000 miles, whichever
occurs rst.



Emission Performance Warranty
Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in force in
your area, you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Toyo t a will make all necessary
repairs if both of the following occur:
• Your vehicle fails to meet applicable
emissions standards as determined by
an EPA-approved emissions test.
• This failure results or will result in
some penalty to you — such as a
fine or denial of the right to use
your vehicle — under local, state or
federal law.
This warranty is in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs rst. Additionally,
components marked “8/80” in the parts
list on pages 19 –2 0 have coverage of
eight years or 80,000 miles, whichever
occurs rst.
FEDERAL EMISSION CONTROL WARRANTY