TOYOTA RAV4 HYBRID 2020 Warranties & Maintenance Guides (in English)

19Yo u r Warranties in Detail
WARRANTY

W H AT IS NOT COVERED
These warranty obligations do not apply
to failures or noncompliance caused by:
• The use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.
• The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to
this warranty.

WARRANTY PA R T S LIST
Air/Fuel Metering System
• Air/fuel ratio feedback control system
• Cold-start enrichment system
• Deceleration control system
• Electronic fuel injection system components
–
Airflow sensor
– Engine control module (8/80)
– Throttle body
– Other components
Air Induction System
• Intake manifold and intake air surge tank
Catalyst System
• Catalytic converter and protector (8/80)
• Constricted fuel filler neck
• Exhaust manifold
• Exhaust pipe (manifold to catalyst
and/or catalyst to catalyst)
Evaporative Control System
• Charcoal canister
• Diaphragm valve
• Fuel filler cap
• Fuel tank
• Vapor liquid separator
FEDERAL EMISSION CONTROL WARRANTY
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.

20Yo u r Warranties in Detail
WARRANTY


Exhaust Gas Recirculation
(EGR) System
• EGR gas temperature sensor
• EGR valve
• Associated parts
Hybrid System
• Battery control module
(battery voltage sensor) (8/80)*
• Battery thermistor
• Electric vehicle junction box
• Generator
• Hybrid battery*
• Hybrid control module (power
management control module) (8/80)*
• Inverter with converter*
• Motor
• System main relay and battery
current sensor
Ignition Systems
• Ignition coil and ignitor
• Ignition wires
• Spark plugs†



Positive
Crankcase Ventilation
(PCV) System
• Oil filler cap
• PCV valve or orifice
Other Parts Used in
Above Systems
• Data link connector (8/80)
• Hoses, clamps, fittings, tubing and
mounting hardware
• Malfunction indicator light and bulb (8/80)
• Pulleys, belts and idlers
• Sealing gaskets and devices
• Sensors, solenoids, switches and valves
FEDERAL EMISSION CONTROL WARRANTY
* Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with the
exception of the Hybrid battery covered for ten years or 150,000 miles, whichever occurs first.
† Warranted until first required maintenance under terms of the California Emission Control Warranty.
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.

21Yo u r Warranties in Detail
WARRANTY


MAINTENANCE
You are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this booklet.
Toyo t a will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, any failure or noncompliance
caused by lack of maintenance is not
covered by this warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.


REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyo t a recommends the use of Genuine
Toyo t a Parts when servicing or repairing
the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use non-Genuine Toyota Parts for
maintenance and repairs. However,
use of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of
the emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyo t a
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyo t a Parts.
FEDERAL EMISSION CONTROL WARRANTY

22Yo u r Warranties in Detail
WARRANTY

IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance Warranty.
To do so, take your vehicle to an authorized
Toyo t a dealership and present a copy
of the emissions test report. Also, take
your maintenance records in case they
are needed.
If your claim qualies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyo t a will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyo t a or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 33, “Obtaining Warranty Service.”


IF YOU HAVE QUESTIONS
If you have questions or concerns about
your federal emission warranty coverage,
please refer to “If You Need Assistance”
on page 5. In the case of the Emission
Performance Warranty, you may also
request information from or report
complaints to:
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division
(6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a California
Certified Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are also covered by the California
Emission Control Warranty (see page 24).
Currently, Connecticut, Delaware,
Maine, Maryland, Massachusetts,
New J e r s e y, New Yo r k , Oregon,
Pennsylvania, Rhode Island, Vermont
and Washington are the other states to
which the California Emission Control
Warranty applies.
FEDERAL EMISSION CONTROL WARRANTY

23Yo u r Warranties in Detail
WARRANTY
CALIFORNIA EMISSION CONTROL WARRANTY


DEALER CERTIFICATE
We (the dealership) want you to know
that at the time your new Toyo t a vehicle
is being delivered:
1) On the basis of written notication
furnished by Toyo t a , we have
knowledge that the vehicle is covered
by an EPA Certicate of Conformity.
2) We have visually inspected those
emission control devices or portions
thereof that are visible without
removing or adjusting any components
or systems, emissions-related or
otherwise. On the basis of this
inspection, there are no apparent
deciencies in the installation of
emission control devices by Toyo t a .
(For purposes of this certicate,
“emission control devices” is limited
to devices installed on a vehicle for the
sole or primary purpose of controlling
emissions and which were not in
general use before 19 6 8.)
3) We have performed all emission
control system preparations required
by Toyo t a prior to the sale of the
vehicle as set forth in Toyo t a’s current
pre-delivery service manual.
4) Except as may be provided in
Paragraph 5, if this vehicle fails
an EPA-approved emissions test
within three months or 4,000 miles
(whichever comes rst) of delivery
to the ultimate purchaser, and the
vehicle has been maintained and
used in accordance with the written
instructions for proper maintenance


and use, Toyo t a will remedy the nonconformity
free of charge under the terms of the Emission
Performance Warranty.
5) If the vehicle was used as a company
car or demonstrator, check the box and
complete the following:
The vehicle with which this
statement is delivered was placed
into service as a company car or
demonstrator prior to delivery. The
Emission Performance Warranty
period commenced on the date the
vehicle was first placed into service,
which was:
Month Day Year
NOTE: The dealership makes no
representation or warranty that the
emission control system or any part
thereof is without defect or that the
system will perform properly. The
Emission Performance Warranty referred
to in Paragraph 4 and furnished with the
vehicle is solely that of the manufacturer.
This statement is required by section
207 of the Clean Air Act (42 U.S.C. 75 41)
and the EPA regulations issued thereunder.
Dealership Name

24Yo u r Warranties in Detail
WARRANTY


Vehicles equipped with a California
Certied Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jer sey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are the
other states to which this warranty
applies. Vehicles covered by this
warranty are also covered by the
Federal Emission Control Warranty
(see page 18).

YOUR WARRANTY RIGHTS
AND OBLIGATIONS
The California Air Resources Board (CARB)
and Toyo t a are pleased to explain the
emission control system warranty for your
2020 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyo t a must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of
your vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyo t a will repair your vehicle at no cost
to you, including diagnosis, parts and la b o r.
CALIFORNIA EMISSION CONTROL WARRANTY

25Yo u r Warranties in Detail
WARRANTY

MANUFACTURER’S
WARRANTY COVERAGE
1) For three years or 50,000 miles,
whichever occurs rst:
– If your vehicle fails a smog-check test,
all necessary repairs and adjustments
will be made by Toyo t a to ensure
that your vehicle passes the test.
This is your Emission Control System
PERFORMANCE WARRANTY.
– If an emissions-related part listed on
pages 19 –2 0 is defective, the part will
be repaired or replaced by Toyo t a .
This is your S H O R T-T E R M Emission
Control System DEFECT WARRANTY.
Specic components may have
longer coverage under the terms of
the Powertrain Warranty.
2) For seven years or 70,000 miles,
whichever occurs rst:
– If an emissions-related part listed on
page 26 is defective, the part will be
repaired or replaced by Toyo t a . This
is your LONG-TERM Emission
Control System DEFECT WARRANTY.

OWNER’S WARRANTY
RESPONSIBILITIES
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyo t a
recommends that you retain all receipts
covering maintenance on your vehicle, but
Toyo t a cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to a Toyo t a dealership as soon as
a problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed 30 days.
You should also be aware that Toyo t a
may deny you warranty coverage if your
vehicle or a part has failed due to abuse,
neglect, improper maintenance or
unapproved modications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact the Toyo t a Customer
Experience Center at (800) 331-4331 or
the California Air Resources Board, Mobile
Source Control Division, at 9528 Te l s t a r
Avenue, Suite 4, El Monte, CA 917 31,
(800) 242-4450.
CALIFORNIA EMISSION CONTROL WARRANTY

26Yo u r Warranties in Detail
WARRANTY


W H AT IS NOT COVERED
These warranty obligations do not apply
to failures or noncompliance caused by:
• The use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.
• The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not Covered”
section of the New Vehicle Limited Warranty
also apply to this warranty.
PARTS L I S T:
LONG-TERM EMISSION
DEFECT WARRANTY
The parts listed here are covered for seven
years or 70,000 miles from the vehicle’s
in-service date, whichever occurs rst.
Air/Fuel Metering System
• Cam timing control motor
• Engine control computer
(engine control module)
• Fuel delivery pipe
• Fuel pressure sensor
• Fuel pump
(high pressure and low pressure)
• Injector
• Throttle body
Air Induction System
• Intake manifold
Catalyst System
• Exhaust front pipe
(including catalytic converter)
• Exhaust manifold
(including manifold converter)
EGR System
• EGR cooler
Evaporative Control System
• Charcoal canister
• Fuel sub tank
• Fuel tank





CALIFORNIA EMISSION CONTROL WARRANTY

27Yo u r Warranties in Detail
WARRANTY

Hybrid System
• Battery control module
(battery voltage sensor)†
• Brake master cylinder for HV
• Hybrid battery†
• Hybrid battery junction block
(including system main relay)
• Hybrid control module (power
management control module)†
• Hybrid supply stack on models
equipped with lithium ion battery
• Inverter with converter†
• RR traction motor with transaxle
• Transaxle (including motor and generator)
• Water pump with motor on models
equipped with nickel-metal hydride battery
Ignition System
• Knock sensor

MAINTENANCE
Yo u are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. To y o t a
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused
by lack of maintenance is not covered by
this warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
CALIFORNIA EMISSION CONTROL WARRANTY
† Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with the exception of
the Hybrid battery covered for ten years or 150,000 miles, whichever occurs first.

28Yo u r Warranties in Detail
WARRANTY

REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyo t a recommends the use of
Genuine Toyo t a Parts when servicing
or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use non-Genuine Toyota Parts for
maintenance and repairs. However,
use of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of
the emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyo t a
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyo t a Parts.

IF YOUR VEHICLE FA I L S
A SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take your
vehicle to an authorized To y o t a dealership
and present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
To y o t a will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a d e l a y, or
when a delay is caused by factors beyond
the control of To y o t a or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 33, “Obtaining Warranty Service.”
CALIFORNIA EMISSION CONTROL WARRANTY