TOYOTA SIENNA HYBRID 2021 Owners Manual (in English)

4607-1. Essential information
Remove the seat belt first.
 If the door can be opened,
open the door and exit the
vehicle.
 If the door can not be opened,
open the window using the
power window switch and exit
the vehicle through the win-
dow.
 If the window can not be
opened using the power win-
dow switch, remain calm, wait
until the water level inside the
vehicle rises to the point that
the water pressure inside of
the vehicle equals the water
pressure outside of the vehi-
cle, and then open the door
and exit the vehicle.
■How to distinguish laminated
glass
When looking from the cross-sec-
tional view point, laminated glass is
two sheets of glass pasted together.
Laminated glass
If the vehicle is
trapped in rising water
In the event the vehicle is
submerged in water, remain
calm and perform the fol-
lowing.
WARNING
■Using an emergency ham-
mer*1 for emergency escape
The rear side windows and rear
window of this vehicle can be
shattered by an emergency ham-
mer
*1 used for emergency
escape, however, since the wind-
shield and front side windows
*2
are laminated glass they can not
be shattered by an emergency
hammer
*1.*1: Contact your Toyota dealer or
aftermarket accessory manu-
facturer for further information
about an emergency hammer.
*2: Vehicles with laminated glass
■Escaping the vehicle from the
window
There are cases where escaping
the vehicle from the window is not
possible due to seating position,
passenger body type, etc.
When using an emergency ham-
mer, consider your seat location
and the size of the window open-
ing to ensure that the opening is
accessible and large enough to
escape.
A

4617-1. Essential information
7
When trouble arises
Tempered glassB

4627-2. Steps to take in an emergency
7-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
2WD models: If towing your
vehicle with a wheel-lift type
truck from the front, the
vehicle’s rear wheels and
axles must be in good con-
ditions. (P.462, 463)
If they are damaged, use a
towing dolly or flatbed
truck.
AWD models: If towing your
vehicle with a wheel-lift type
truck, use a towing dolly.
( P.462, 463)
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■When towing the vehicle
2WD models: Be sure to transport
the vehicle with th e front wheels
raised or with all four wheels
raised off the ground. If the vehi-
cle is towed with th e front wheels
contacting the ground, the drive-
train and related parts may be
damaged or electricity generated
by the operation of the motor may
cause a fire to occur depending
on the nature of the damage or
malfunction.
AWD models: Be sure to transport
the vehicle with all four wheels
raised off the ground. If the vehi-
cle is towed with th e tires contact-
ing the ground, the drivetrain or
related parts may be damaged,
the vehicle may fly off the truck, or
electricity generated by the opera-
tion of the motor may cause a fire
to occur depending on the nature
of the damage or malfunction.

4637-2. Steps to take in an emergency
7
When trouble arises
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing. 
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
 The vehicle makes an abnor-
mal sound.
From the front (2WD models)
Release the parking brake.
Turn automatic mode off.
( P.244)
From the front (AWD models)
Use a towing dolly under the
rear wheels.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
●Do not tow the vehicle from the
rear when the power switch is
off. The steering lock mecha-
nism is not strong enough to
hold the front wheels straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■Recreational towing (behind
motor home, etc.)
Never dinghy tow your vehicle to
prevent causing serious damage
to the AWD system and transmis-
sion. ( P.230)
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck

4647-2. Steps to take in an emergency
From the rear
Use a towing dolly under the
front wheels.
When using a flatbed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flatbed truck for the tire strapping
method.
In order to suppress vehicle
movement during transporta-
tion, set the parking brake and
turn the power switch off.
NOTICE
■Towing with a sling-type
truck
Do not tow with a sling-type truck
to prevent body damage.
2WD models
AWD models
Using a flatbed truck

4657-2. Steps to take in an emergency
7
When trouble arises
Fluid leaks under the vehicle
(Water dripping from the air
conditioning after use or drip-
ping from the muffler is nor-
mal.)
 Flat-looking tires or uneven
tire wear
 Engine coolant temperature
gauge needle continually
points higher than normal.
 Changes in exhaust sound
 Excessive tire squeal when
cornering
 Strange noises related to the
suspension system
 Pinging or other noises
related to the hybrid system
 Engine missing, stumbling or
running roughly
 Appreciable loss of power 
Vehicle pulls heavily to one
side when braking
 Vehicle pulls heavily to one
side when driving on a level
road
 Loss of brake effectiveness,
spongy feeling, pedal almost
touches the floor
If you think something
is wrong
If you notice any of the fol-
lowing symptoms, your
vehicle probably needs
adjustment or repair. Con-
tact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms

4667-2. Steps to take in an emergency
■Brake system warning light (warning buzzer)
■Brake system warning light
■Charging system warning light*
*: This light illuminates on the mu lti-information display with a message.
If a warning light turns on or a warning buzzer
sounds
Calmly perform the following actions if any of the warning
lights comes on or flashes. If a light comes on or flashes, but
then goes off, this does not necessarily indicate a malfunc-
tion in the system. However, if this continues to occur, have
the vehicle inspected by your Toyota dealer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(U.S.A.)
(Red)
(Canada)
Indicates that:
 The brake fluid level is low; or
 The brake system is malfunctioning
 Immediately stop the vehicle in a safe place and
contact your Toyota dealer. Continuing to drive
the vehicle may be dangerous.
Warning lightDetails/Actions
(Yellow)
Indicates a malfunction in:
The parking brake system;
 The regenerative braking system; or
 The electronically controlled brake system
 Have the vehicle insp ected by your Toyota
dealer immediately.
Warning lightDetails/Actions
Indicates a malfunction in the vehicle’s charging sys-
tem
 Immediately stop the vehicle in a safe place and
contact your Toyota dealer.

4677-2. Steps to take in an emergency
7
When trouble arises
■High coolant temperature warning light* (warning buzzer)
*: This light illuminates on the mu lti-information display with a message.
■Hybrid system overheat warning light* (warning buzzer)
*: This light illuminates on the mu lti-information display with a message.
■Low engine oil pressure warning light* (warning buzzer)
*: This light illuminates on the mu lti-information display with a message.
■Malfunction indicator lamp
Warning lightDetails/Actions
Indicates that the engine coolant temperature is too
high
 Immediately stop the v ehicle in a safe place.
Handling method ( P.511)
Warning lightDetails/Actions
Indicates that the hybri d system has overheated
 Stop the vehicle in a safe place.
Handling method ( P.511)
Warning lightDetails/Actions
Indicates that the engine oil pressure is too low
 Immediately stop the vehicle in a safe place and
contact your Toyota dealer.
Warning lightDetails/Actions
(U.S.A.)
(Canada)
Indicates a malfunction in:
 The hybrid system;
 The electronic engi ne control system;
 The electronic throttle control system; or
 The emission control system (if equipped)
 Have the vehicle insp ected by your Toyota
dealer immediately.

4687-2. Steps to take in an emergency
■SRS warning light
■ABS warning light
■Electric power steering system warning light (warning
buzzer)
Warning lightDetails/Actions
Indicates a malfunction in:
The SRS airbag system;
 The front passenger occupan t classification system;
or
 The seat belt pretensioner system
 Have the vehicle insp ected by your Toyota
dealer immediately.
Warning lightDetails/Actions
(U.S.A.)
(Canada)
Indicates a malfunction in:
 The ABS; or
 The brake assist system
 Have the vehicle insp ected by your Toyota
dealer immediately.
Warning lightDetails/Actions
(Red/yellow)
Indicates a malfun ction in the EPS (Electric Power
Steering) system
 Have the vehicle insp ected by your Toyota
dealer immediately.

4697-2. Steps to take in an emergency
7
When trouble arises
■PCS warning light (warning buzzer)
■LTA indicator (warning buzzer)
■Intuitive parking assist OFF indicator (warning buzzer)
Warning lightDetails/Actions
(Flashes or illumi-
nates)
When a buzzer sounds simultaneously:
Indicates a malfunction has occurred in the PCS (Pre-
Collision System).
 Have the vehicle insp ected by your Toyota
dealer immediately.
When a buzzer does not sound:
The PCS (Pre-Collision System) has become tempo-
rarily unavailable, correctiv e action may be necessary.
 Follow the instructions d isplayed on the multi-
information display. ( P.265, 480)
If the PCS (Pre-Collision S ystem) or VSC (Vehicle Sta-
bility Control) syst em is disabled, the PCS warning
light will illuminate.
 P.274
Warning lightDetails/Actions
(Orange)
Indicates a malfunction in the LTA (Lane Tracing
Assist)
Follow the instructions d isplayed on the multi-
information display. ( P.285)
Warning lightDetails/Actions
(If equipped)
When a buzzer sounds:
Indicates a malfunction in t he Intuitive parking assist
function
 Have the vehicle insp ected by your Toyota
dealer immediately.
When a buzzer does not sound:
Indicates that the system i s temporarily unavailable,
possibly due to a sensor bei ng dirty or covered with
ice, etc.
 Follow the instructions d isplayed on the multi-
information display. ( P.311, 477)