TOYOTA VERSO S 2011 Owners Manual

601
8
8-2. Steps to take in an emergency
When trouble arises
One of the following may be the
cause of the problem:
 The AC charging cable may be
attached to the vehicle.
( P.135)
 The electronic key may not be
functioning properly. ( P.604)
 There may not be sufficient fuel
in the vehicle’s tank.
Refuel the vehicle. ( P.342)
 There may be a malfunction in
the immobilizer system. ( P.76)
 There may be a malfunction in
the steering lock system.
 The hybrid system may be mal-
functioning due to an electrical
problem such as electronic key
battery depletion or a blown fuse.
However, depending on the type
of malfunction, an interim mea-
sure is available to start the
hybrid system. ( P.602)
 There is a possibility that the
NOTICE
■Driving with tire chains and the compact spare tire
Do not fit tire chains to the compact spare tire.
Tire chains may damage the vehicle
body and adversely affect driving per- formance.
■When replacing the tires
When removing or fitting the wheels, tires or the tire pressure warning
valve and transmitter, contact any authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer as the tire pressure warning valve and transmitter may be dam-aged if not handled correctly.
If the hybrid system will
not start
Reasons for the hybrid system
not starting vary depending on
the situation. Check the follow-
ing and perform the appropri-
ate procedure:
The hybrid system will not
start even though the cor-
rect starting procedure is
being followed ( P.317)

6028-2. Steps to take in an emergency
temperature of the hybrid battery
(traction battery) is extremely low
(approximately below -30°C [-
22°F]). ( P.318)
One of the following may be the
cause of the problem:
 The 12-volt battery may be dis-
charged. ( P.606)
 The 12-volt battery terminal con-
nections may be loose or cor-
roded. ( P.508)
One of the following may be the
cause of the problem:
 The 12-volt battery may be dis-
charged. ( P.606)
 One or both of the 12-volt battery
terminals may be disconnected.
( P.508)
Contact any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable repairer if
the problem cannot be repaired, or
if repair procedures are unknown.
When the hybrid system does not
start, the following steps can be
used as an interim measure to start
the hybrid system if the power
switch is functioning normally.
Do not use this starting procedure
except in cases of emergency.
1 Pull the parking brake switch to
check that the parking brake is
set. ( P.326)
Parking brake indicator will come on.
2Shift the shift lever to P.
3 Turn the power switch to ACC.
4 Press and hold the power switch
for about 15 seconds while
depressing the brake pedal
firmly.
Even if the hybrid system can be
started using the above steps, the
system may be malfunctioning.
Have the vehicle inspected by any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
The interior lights and head-
lights are dim, or the horn
does not sound or sounds at
a low volume
The interior lights and head-
lights do not turn on, or the
horn does not sound
Starting the hybrid system
in an emergency

603
8
8-2. Steps to take in an emergency
When trouble arises
1 Remove the cover inside the
luggage compartment by insert-
ing a screwdriver.
When removing the cover, to prevent damage, cover the tip of the screw-driver with a rag.
2 Pull the lever.
Using the lever to open the fuel filler
door may not allow for an adequate reduction in fuel tank pressure before refueling. To prevent fuel from spilling
out, turn the cap slowly when removing it.
During refueling, fuel may spill out from
the filler opening due to air being dis- charged from inside the fuel tank.
If you lose your keys
New genuine keys can be
made by any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer using the other
key and the key number
stamped on your key number
plate. Keep the plate in a safe
place such as your wallet, not
in the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost, the
risk of vehicle theft increases signifi- cantly. Visit any authorized Toyota retailer or Toyota authorized repairer,
or any reliable repairer immediately with all remaining electronic keys that were provided with your vehicle.
If the fuel filler door can-
not be opened
If the fuel filler door opener
switch cannot be operated,
contact any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable
repairer to service the vehicle.
In case where refueling is
urgently necessary, the follow-
ing procedure can be used to
open the fuel filler door.
Opening the fuel filler door

6048-2. Steps to take in an emergency
Therefore, fill the fuel tank carefully and
slowly.
■When the electronic key does not work properly
●Make sure that the smart entry & start system has not been deactivated in
the customization setting. If it is off, turn the function on. (Customizable features: P.633)
●Check if battery-saving mode is set. If it is set, cancel the function. ( P.225)
Use the mechanical key (P.204)
If the electronic key
does not operate prop-
erly
If communication between the
electronic key and vehicle is
interrupted ( P.225) or the
electronic key cannot be used
because the battery is
depleted, the smart entry &
start system, push button start
and wireless remote control
cannot be used. In such cases,
the doors can be opened and
the hybrid system can be
started by following the proce-
dure below.
NOTICE
■In case of a smart entry & start system malfunction, or other key
related problems
Take your vehicle with all the elec- tronic keys provided with your vehicle
to any authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer.
Locking and unlocking the
doors

605
8
8-2. Steps to take in an emergency
When trouble arises
in order to perform the following
operations.
1 Locks all the doors
2 Unlocks all the doors
■Key linked functions
1 Closes the windows and the pan-
oramic moon roof*1 (turn and hold)*2
2 Opens the windows and the pan-
oramic moon roof*1 (turn and hold)*2
*1: If equipped
*2: These settings must be customized
at any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer.
1 Ensure that the shift lever is in P
and depress the brake pedal.
2 Touch the area behind the but-
tons on the electronic key to the
power switch.
When the electronic key is detected, a buzzer sounds and the power switch
will turn to ON.
When the smart entry & start system is deactivated in customization setting,
the power switch will turn to ACC.
3 Firmly depress the brake pedal
and check that is dis-
WARNING
■When using the mechanical key and operating the power win-
dows or the panoramic moon roof (if equipped)
Operate the power window or the
panoramic moon roof after checking to make sure that there is no possibil-ity of any passenger having any of
their body parts caught in the window or the panoramic moon roof. Also, do not allow children to operate the
mechanical key. It is possible for chil- dren and other passengers to get caught in the power window or the
panoramic moon roof.
Starting the hybrid system

6068-2. Steps to take in an emergency
played on the multi-information
display.
4 Press the power switch shortly
and firmly.
In the event that the hybrid system
still cannot be started, contact any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
■Stopping the hybrid system
Shift the shift lever to P, set the parking
brake and press the power switch as you normally do when stopping the hybrid system.
■Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the electronic key battery be replaced
immediately when the battery is depleted. ( P.543)
■Alarm (if equipped)
Using the mechanical key to lock the
doors will not set the alarm system.
If a door is unlocked using the mechani- cal key when the alarm system is set,
the alarm may be triggered. ( P.78)
■Changing power switch modes
Release the brake pedal and press the power switch in step 3 above.
The hybrid system does not start and modes will be changed each time the switch is pressed. ( P.320)
If you have a set of jumper (or
booster) cables and a second vehi-
cle with a 12-volt battery, you can
jump start your vehicle by following
the steps below.
1 Vehicles with alarm (P.78)
Confirm that the electronic key
is being carried.
When connecting the jumper (or booster) cables, depending on the situ-
ation, the alarm may activate and the doors locked. ( P.79)
2Open the hood (P.498) and
fuse box cover.
If the 12-volt battery is
discharged
The following procedures may
be used to start the hybrid sys-
tem if the vehicle’s 12-volt bat-
tery is discharged.
You can also call any autho-
rized Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer or a qualified
repair shop.
Restarting the hybrid sys-
tem

607
8
8-2. Steps to take in an emergency
When trouble arises
Push claw ( ) and ( ) to com-
pletely release the lock, and then lift up the cover.
3 Open the exclusive jump start-
ing terminal cover.
4 Connect a positive jumper cable clamp to on your vehicle and con-
nect the clamp on the other end of the positive cable to on the sec-
ond vehicle. Then, connect a negative cable clamp to on the second
vehicle and connect the clamp at the other end of the negative cable to
.
Exclusive jump starting terminal (your vehicle)
Positive (+) battery terminal (second vehicle)
Negative (-) battery terminal (second vehicle)
Solid, stationary, unpainted metallic point away from the exclusive jump
starting terminal and any moving parts as shown in the illustration
5 Start the engine of the second
vehicle. Increase the engine
speed slightly and maintain at
that level for approximately 5
AB
A
B
C
D
A
B
C
D

6088-2. Steps to take in an emergency
minutes to recharge the 12-volt
battery of your vehicle.
6 Open and close any of the doors
of your vehicle with the power
switch off.
7 Maintain the engine speed of
the second vehicle and start the
hybrid system of your vehicle by
turning the power switch to ON.
8 Make sure the “READY” indica-
tor comes on. If the indicator
light does not come on, contact
any authorized Toyota retailer or
Toyota authorized repairer, or
any reliable repairer.
9 Once the hybrid system has
started, remove the jumper
cables in the exact reverse
order from which they were con-
nected.
10 Close the exclusive jump start-
ing terminal cover, and reinstall
the fuse box cover to its original
position.
Once the hybrid system starts,
have the vehicle inspected at any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer as soon as possible.
■Starting the hybrid system when
the 12-volt battery is discharged
The hybrid system cannot be started by push-starting.
■To prevent 12-volt battery dis-
charge
●Turn off the headlights and the audio
system while the hybrid system is off.
●Turn off any unnecessary electrical
components when the vehicle is run- ning at a low speed for an extended period, such as in heavy traffic.
■When the 12-volt battery is
removed or discharged
●Information stored in the ECU is
cleared. When the 12-volt battery is depleted, have the vehicle inspected at any authorized Toyota retailer or
Toyota authorized repairer, or any reli- able repairer.
●Some systems may require initializa-tion. ( P.643)
■When removing the 12-volt battery terminals
When the 12-volt battery terminals are removed, the information stored in the ECU is cleared. Before removing the 12-
volt battery terminals, contact any authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
■Charging the 12-volt battery
The electricity stored in the 12-volt bat- tery will discharge gradually even when
the vehicle is not in use, due to natural discharge and the draining effects of certain electrical appliances. If the vehi-
cle is left for a long time, the 12-volt bat- tery may discharge, and the hybrid system may be unable to start. (The 12-
volt battery recharges automatically while the hybrid system is operating.)
■When recharging or replacing the 12-volt battery
●In some cases, it may not be possible to unlock the doors using the smart
entry & start system when the 12-volt battery is discharged. Use the wire-less remote control or the mechanical
key to lock or unlock the doors.
●The hybrid system may not start on
the first attempt after reinstalling the 12-volt battery. In that case, start the hybrid system in the same manner as
when the electronic key does not operate properly ( P.605). This is not

609
8
8-2. Steps to take in an emergency
When trouble arises
a malfunction, as the hybrid system
will start normally on the second attempt.
●The power switch mode is memorized by the vehicle. When the 12-volt bat-tery is reconnected, the system will
return to the mode it was in before the 12-volt battery was discharged. Before disconnecting the 12-volt bat-
tery, turn the power switch off. If you are unsure what mode the power switch was in before the 12-volt
battery discharged, be especially careful when reconnecting the 12-volt battery.
■When replacing the 12-volt battery
●Use a 12-volt battery that conforms to European regulations.
●Use a 12-volt battery that the case size is same as the previous one
(LN2), 20 hours rate capacity (20HR) is equivalent (55Ah) or greater, and performance rating (CCA) is equiva-
lent (345A) or greater. • If the sizes differ, the 12-volt battery cannot be properly secured.
• If the 20 hour rate capacity is low, even if the time period where the vehi-cle is not used is a short time, the 12-
volt battery may discharge and hybrid system may not be able to start.
●Use a ventilation type calcium battery
●Use a 12-volt battery with a handle. If
a 12-volt battery without a handle is used, removal is more difficult.
●When removing the 12-volt battery:  P.508
●After replacing, firmly attach the fol- lowing items to the exhaust hole of the 12-volt battery.
• Use the exhaust hose that was attached to the 12-volt battery before replacing and confirm that it is firmly
connected to the hole section of the vehicle.• Use the exhaust hole plug included
with the new 12-volt battery or the one installed on the battery prior to the replacement. (Depending on the new
12-volt battery installed, the exhaust
hole may be plugged.)
For details, consult any authorized
Toyota retailer or Toyota authorized
repairer, or any reliable repairer.
Exhaust hole
Exhaust hose
Hole section of the vehicle
●The terminals can be connected to the body side when the negative terminal of the 12-volt battery is disconnected,
as shown in the illustration.
WARNING
■When removing the battery ter-
minals
Always remove the negative (-) termi- nal first. If the positive (+) terminal
contacts any metal in the surrounding area when the positive (+) terminal is removed, a spark may occur, leading
to a fire in addition to electrical shocks and death or serious injury.
A
B
C

6108-2. Steps to take in an emergency
WARNING
■Avoiding 12-volt battery fires or explosions
Observe the following precautions to prevent accidentally igniting the flam-mable gas that may be emitted from
the 12-volt battery:
●Make sure each jumper cable is connected to the correct terminal
and that it is not unintentionally in contact with any other than the intended terminal.
●Do not allow the other end of the jumper cable connected to the “+”
terminal to come into contact with any other parts or metal surfaces in the area, such as brackets or
unpainted metal.
●Do not allow the + and - clamps of
the jumper cables to come into con- tact with each other.
●Do not smoke, use matches, ciga-rette lighters or allow open flame near the 12-volt battery.
■12-volt battery precautions
The 12-volt battery contains poison-
ous and corrosive acidic electrolyte, while related parts contain lead and lead compounds. Observe the follow-
ing precautions when handling the 12-volt battery:
●When working with the 12-volt bat-
tery, always wear safety glasses and take care not to allow any bat-tery fluids (acid) to come into con-
tact with skin, clothing or the vehicle body.
●Do not lean over the 12-volt battery.
●In the event that battery fluid comes
into contact with the skin or eyes, immediately wash the affected area with water and seek medical atten-
tion. Place a wet sponge or cloth over the affected area until medical
attention can be received.
●Always wash your hands after han- dling the 12-volt battery support, terminals, and other battery-related
parts.
●Do not allow children near the 12-
volt battery.
■After recharging the 12-volt bat-
tery
Have the 12-volt battery inspected at any authorized Toyota retailer or
Toyota authorized repairer, or any reliable repairer as soon as possible.If the 12-volt battery is deteriorating,
continued use may cause the 12-volt battery to emit a malodorous gas, which may be detrimental to the
health of passengers.
■When replacing the 12-volt bat-
tery
●For information regarding 12-volt battery replacement, contact any
authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer.
●After replacing, securely attach the exhaust hose and exhaust hole
plug to the exhaust hole of the replaced 12-volt battery. If not prop-erly installed, gases (hydrogen)
may leak into the vehicle interior, and there is the possible danger of the gas igniting and exploding.