service VOLKSWAGEN CC 2011 User Guide

about how the apps collect, use and share information about you,
your vehicle or your mobile device.
The application software provided may be designed to be used for a
variety of purposes and be specific to your vehicle and country ⇒ .
The content, range of software provided and application software
provider can vary. Some application software is also subject to the
availability of services provided by third parties. In order for some
application software to work, wireless service reception must be
strong enough to handle the data exchange involved (text and data
rates apply).
Application software descriptions may be provided by the service pro-
vider.
Due to the multitude of mobile devices and fast pace of software de-
velopment, the application software provided may not run on all mo-
bile devices and their operating systems. This may even apply for the
same model of a mobile device. For example, application software
may run on version 2 of the device's operating system but not on ver-
sion 3.
Application software can be modified, discontinued, deactivated, re-
activated or expanded without any further notice.
In order for some application software to work, the wireless or cable
connection between the factory-installed Radio or Navigation system
and a compatible, functioning mobile device must be strong enough
and uninterrupted.
NOTICE
Volkswagen is not responsible for vehicle damage caused by
inferior-quality or malicious application software, poorly pro-
grammed application software, insufficient wireless service re-
ception, data loss during transmission or misuse of mobile de-
vices.

3-button module

Fig. 17 In the roof console: 3-button module to access Volkswagen
Car-Net service operators

LED light in the 3-button module
The LED light in the 3-button module will be green during the trial
period and whenever you have an active subscription. The LED light
will go off if the trial period is over and the customer has not sub-
scribed to the Volkswagen Car-Net Services. The LED light will be
red only during a VW Car-Net hardware malfunction or fault.
WARNING
Application software and Volkswagen Car-Net services that are
unsuitable or improperly used can cause accidents, serious
personal injury and vehicle damage.
Volkswagen Car-Net services can be used only where ade-
quate cellular and GPS signals are available
Volkswagen recommends using only services and applica-
tion software that are provided by Volkswagen or Verizon
Telematics, Inc. (VzT) specifically for your vehicle.
Protect the mobile device and its application software from
misuse.
Never modify application software and Volkswagen Car-Net
services.
Always read and heed the operating instructions for the mo-
bile device.
WARNING
Driver distraction causes accidents, collisions and serious per-
sonal injury! Using application software and Volkswagen Car-
Net services while driving can distract the driver from traffic.
Always drive attentively and responsibly.
NOTICE
The system does not support simultaneous Volkswagen Car-Net
and mobile phone calls via the mobile phone package.
When a Volkswagen Car-Net service is accessed through the
3-button module call buttons any calls on a mobile device con-
nected to the vehicle’s mobile phone package will be automati-
cally disconnected.

d Secure animals in the vehicle with a system that corresponds to
their weight and size.
WARNING
Always observe traffic rules and posted speed limits and use
common sense. Your good judgment can mean the difference
between arriving safely at your destination and being seriously
injured in a crash or other kind of accident.
Regular service and maintenance of your vehicle is important
both for operational and driving safety and to help prolong your vehi-
cle's service life. Always follow the scheduled maintenance intervals
in the ⇒ Booklet Warranty and Maintenance, especially for changing
the brake fluid. Hard use, frequent stop-and-go driving, driving in very
dusty areas, trailer towing, and other factors may make it necessary
to have the vehicle serviced more frequently. Ask an authorized
Volkswagen dealer or an authorized Volkswagen Service Facility for
more information.
Driving in other countries

d For gasoline engines: Is unleaded fuel with the right octane rating
readily available?
d Are engine oil (⇒ Engine oil) and other operating fluids that meet
Volkswagen quality and performance requirements available where
you will be driving? For more information, please see
⇒ Booklet Warranty and Maintenance.
d Does the factory-installed navigation system work in the countries
where you will be driving, and is navigation data available?
d Are special or heavy-duty tires necessary for the kind of driving
expected?
NOTICE
Volkswagen is not responsible for mechanical damage that may
result from substandard fuel or service or the unavailability of
Genuine Volkswagen parts.
Driving through water on roads

You can obtain additional or duplicate remote control vehicle keys
from authorized Volkswagen dealers, authorized Volkswagen Service
Facilities, and from certain independent repair facilities and lock-
smiths which are qualified to make remote control vehicle keys.
Each vehicle key must be programmed by an authorized Volkswagen
dealer or an authorized Volkswagen Service Facility in order for it to
work with your vehicle.
To find the nearest qualified independent repair facility, locksmith, or
Volkswagen dealer which can cut and code replacement vehicle
keys, call the VW Customer Care Hotline at 1-800-822-8987 or visit
http://www.vw.com and search for “replacement keys.”
Canadian customers can contact an authorized Volkswagen dealer or
Volkswagen Service Facility or call the Volkswagen Canada Custom-
er CARE Center at 1-800-822-8987.
NOTICE
The remote control vehicle keys contain electrical components.
Protect them from damage, moisture and rough handling.
Do not press the buttons on the remote control vehicle key unless
you actually want to use the function in question. Since terrain and
conditions vary, pressing a button on the remote control vehicle key
when it is not necessary may unlock the vehicle or set off the panic
alarm, even if you think you are out of range.
Remote control vehicle key functions can be temporarily disrupt-
ed by interference from transmitters near the vehicle that use the
same frequency range (such as radio equipment or mobile phones).
Things between the remote control vehicle key and vehicle, bad
weather, as well as a weak battery can reduce the operating range.
If the remote control vehicle key buttons ⇒ fig. 20 or the power
locking buttons⇒ Unlocking or locking the vehicle from the inside are
pushed repeatedly in quick succession, the power locking system is
switched off for a brief period to help keep it from being overloaded.
The vehicle is then unlocked for about 30 seconds. Unless a door or

Use a thin object to pry the battery out of the battery compartment
⇒ fig. 24.
Position the new battery in as shown ⇒ fig. 24 and press it into the
battery compartment (opposite to direction of the arrow) ⇒ .
Position the cover as shown ⇒ fig. 23 and press it down (opposite
to direction of the arrow) until you hear it click into place.
NOTICE
Changing the battery improperly can damage the remote con-
trol vehicle key.
Using the wrong battery can damage the remote control vehi-
cle key. Replace a dead battery with a new one that has the same
voltage, size, and specifications.
Make sure the plus and minus poles of the battery are correct-
ly positioned.
Dispose of old batteries in an environmentally responsible man-
ner and keep them out of the reach of children.
Batteries of the type used in your remote control vehicle key may
contain Perchlorate Material. Special handling may apply – see
http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all legal
requirements regarding handling and disposal of these batteries. Au-
thorized Volkswagen dealers and authorized Volkswagen Service
Facilities are familiar with the requirements, and we recommend that
you have them perform this service for you.
Synchronizing the remote control vehicle key

WARNING
Improper use of power windows can result in serious personal
injury.
Never let anyone get in the way of a power window when
closing it.
When locking the vehicle from the outside, make sure that no
one, especially children, remains in the vehicle. The windows
will not open in case of an emergency.
Always take the key with you when you leave the vehicle. You
can still use the power windows for several minutes after the
ignition is switched off as long as the driver or front passenger
door has not been opened.
Always use the safety switch when children are in the back
seat to disable the rear power windows and keep them from be-
ing opened and closed.
NOTICE
The windows must go down slightly when you unlock the vehi-
cle. Otherwise the windows and seals could be damaged when
opening the doors.
If the power windows malfunction, the one-touch feature, as well
as pinch protection may not work properly. See an authorized
Volkswagen dealer or authorized Volkswagen Service Facility right
away.
Power window pinch protection

If the window meets resistance a second time, so that it stops and
goes back down, one-touch closing is deactivated for about
10 seconds.
If you pull the power window button up all the way and hold it dur-
ing this 10 second interval, the window will close without pinch pro-
tection ⇒ .
Closing the window without pinch protection
Try to close the window again within 10 seconds by holding the
switch. Pinch protection is turned off for a short distance in the
window track!
If closing takes longer than about 10 seconds, pinch protection is
turned on again. The window stops again if there is resistance.
If the window still will not close, please see an authorized
Volkswagen dealer or an authorized Volkswagen Service Facility.
WARNING
Without pinch protection, power windows will close with
enough force to cause serious personal injury.
Always be careful when closing power windows.
Always make sure that no one is in the way when overriding
pinch protection to close power windows!
Pinch protection cannot prevent fingers or other parts of the
body from being pressed against the window frame; injuries
may result.
Pinch protection is also active during convenience closing of the
windows and the power sunroof ⇒ Power windows – features.

vehicle interior and cause extensive damage to the electrical
system. This could result in further vehicle damage.
Remove leaves and other objects from the sunroof guiderails
regularly either by hand or using a vacuum cleaner.
If the power sunroof malfunctions, pinch protection may not func-
tion properly. See an authorized Volkswagen dealer or an authorized
Volkswagen Service Facility.
Opening or closing the power sunroof

Fig. 40 In the headliner: Switch for the power sunroof.