drive VOLKSWAGEN E-GOLF 2019 User Guide

A driver message appears in the instrument cluster display if there is no remote control vehicle key inside the vehicle or if the system does not recognize the remote control vehicle key. The key may not be recognized, for example, if it is covered by something that interferes with the signal (such as a briefcase), or if the remote control vehicle key battery is weak. Electronic devices such as mobile phones can also interfere with the signal.
Dirt on the door handles that contains a lot of salt (especially in winter) can affect the way the
door handle sensors work. Cleaning the door handles can help with this problem ⇒ page 334, Exterior care and cleaning.
If the automatic transmission is not in Park (P) position, the electronic steering column lock will not lock and the vehicle will not lock via sensors in the front door handles or the remote control vehicle key.
Anti-theft alarm system

Switches in the driver door
Key to ⇒ fig. 30:
(1) For the windows in the front doors.
(2) For the windows in the rear doors.
(3) Safety switch.
Opening or closing windows

Function Action
Opening Press the switch.
Closing Pull the switch.
Stopping
automatic
movement
Press/pull the respective switch again.
_ The safety switch (3) deactivates the
power windows in the rear doors. The
yellow indicator light in the switch lights
up (4-door models only).

The power windows function only when the ignition is switched on.
You can still use the power windows for several minutes after the ignition is switched off as long as the driver or front passenger door has not been opened. When the vehicle key has been removed from the ignition and the driver door has been opened, the power windows cannot be opened or closed.
A separate button for controlling the passenger side window is located in the front passenger door.
Power windows – features

x Switch on the ignition.
x Close all windows and doors.
x Pull the switch for the respective window up and hold it for at least 2 seconds in this position.
x Release the switch, pull up and hold again. The one-touch feature is now reactivated.
The one-touch feature can be reactivated for one or more windows at the same time.
Convenience closing
The convenience closing feature lets you close the windows and the power sunroof as follows:
x From inside the vehicle: When the driver door is open, pull up and hold the switch for the driver window until all windows and the sunroof close.
x Manual locking from outside the vehicle: Lock the vehicle with the vehicle key bit in the driver door
and keep the key turned in the locking position to close all windows and the power sunroof ⇒  Manual-ly unlocking and locking the driver door.
x Vehicles with Keyless Access: Hold your finger on the lock sensor surface on the outside of the
door handle for a few seconds until the windows and power sunroof close ⇒  Unlocking or locking the vehicle with Keyless Access.
On appropriately equipped vehicles, a variety of settings related to window operation can be made and adjusted in the Infotainment system by pressing the #!2 button followed by the

If convenience closing of the power sunroof requires removing the cover cap of the lock cylinder
on the driver door, the cover cap must be reinstalled after the vehicle is locked ⇒ page 373, Manually unlocking and locking the driver door.
Pinch protection for the power sunroof

WARNING
Always adjust seat, safety belts, and head restraints properly before driving and make sure that all passengers are properly restrained.
x Push the passenger seat as far back as possible. Always be sure that there are at least 10 inches (25 cm) between the front passenger's breastbone and the instrument panel.
x Always adjust the driver's seat and the steering wheel so that there are at least 10 inches (25 cm) between your breastbone and the steering wheel.
x Adjust the driver's seat so that you can easily push the pedals all the way to the floor while keeping your knee(s) slightly bent.
x If these requirements cannot be met for physical reasons, contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility to see whether adaptive equipment is available.
x Always hold the steering wheel on the outside of the steering wheel rim with your hands at the 9 o'clock and 3 o'clock positions to help reduce the risk of personal injury if the driv-er's airbag inflates.
x Never hold the steering wheel at the 12 o'clock position or with your hands at other places inside the steering wheel rim or on the steering wheel hub. Holding the steering wheel the wrong way can cause serious injuries to the hands, arms, and head if the driver's airbag in-flates.
x Pointing the steering wheel toward your face decreases the ability of the driver's airbag to help protect you in a collision.
x Never drive with backrests reclined or tilted back farther than necessary to drive comfort-ably. The farther back the backrests are tilted, the greater the risk of injury caused by incor-rect positioning of the safety belts and improper seating position.
x Never drive with the front seat passenger backrest tilted forward. If the front airbag de-ploys, the front backrest can be forced backward and injure passengers on the rear seat.
x Sit as far back as possible from the steering wheel and the instrument panel.
x Always sit upright with your back against the backrest with the front seats properly ad-justed. Never lean against or place any part of your body too close to the area where the air-bags are located.
x Rear seat passengers who are not properly seated and restrained are more likely to be seriously injured in a crash.
WARNING
Improper adjustment of the seats can cause accidents and severe injuries.
x Never adjust the seats while the vehicle is moving. Your seat may move unexpectedly and you could lose control of the vehicle. In addition, you will not be in the correct seating posi-tion while adjusting the seats.
x Adjust the front seat height, angle and longitudinal direction only if the seat adjustment area is clear.
x The adjustment of the front seats must not be restricted by things in the footwell in front or behind the seats.

WARNING
Contact with parts of the vehicle interior can cause serious personal injury in a crash.
x Always make sure that all vehicle occupants stay in a proper seating position and are properly restrained whenever the vehicle is moving.
x Improper seating positions increase the risk of serious and fatal injury, especially when an airbag deploys and strikes a passenger in an improper seating position.
Proper seating position

Fig. 32 The driver should never sit closer than 10 inches (25 cm) of the steering wheel.

Fig. 33 Proper safety belt positioning and head restraint adjustment.

For your own safety and to reduce injuries in the event of sudden braking maneuvers or accidents, Volkswagen recommends the following seating positions:
Applies to all vehicle occupants:
x Adjust head restraints so that the upper edge of the head restraint is at least at eye level or higher.
Position the back of your head as close as possible to the head restraint ⇒ fig. 32 and ⇒ fig. 33.
x Push the head restraint completely down for short people, even if the top of the head is then below the upper edge of the head restraint.
x Tall people should pull the head restraint all the way up.
x Adjust the seat backrest angle to an upright position so that your back is in full contact with it when the vehicle is moving.
x Always keep both feet on the floor and in the footwell whenever the vehicle is moving.
x Always adjust and fasten safety belts properly ⇒  Safety belts.
Driver - seat and steering wheel adjustment:
x Adjust the steering wheel so that there are at least 10 inches (25 cm) between the steering wheel
and your breast bone ⇒ fig. 32. When adjusting the proper distance to the steering wheel, grasp the top of the steering wheel with your elbows slightly bent.
x Always hold the steering wheel on the outside of the steering wheel rim with your hands at the 9 o'clock and 3 o'clock positions to help reduce the risk of personal injury if the driver's airbag inflates.
x Never hold the steering wheel at the 12 o'clock position or with your hands at other places inside the steering wheel rim or on the steering wheel hub. Holding the steering wheel the wrong way can cause serious injuries to the hands, arms, and head if the driver's airbag inflates.
x Adjust the steering wheel so that the steering wheel cover points at your chest and not at your face. Pointing the steering wheel toward your face decreases the ability of the driver's airbag to help protect you in a collision.
x Adjust the driver's seat so that you can easily push the pedals all the way to the floor while keeping your knee(s) slightly bent.
x Adjust the seat height so that the top point of the steering wheel can be reached.
x Always keep both feet in the footwell so that you are in control of the vehicle at all times.
Passenger - front seat adjustment:
x Push the passenger seat as far back as possible in order to ensure optimum protection if the airbag is deployed.

Manual controls on the driver and front passenger seats

Fig. 34 Driver seat: Manual seat adjustment controls.

fig. 34 Function Action
(3) Adjust the backrest an-
gle.
Lean forward and turn the adjuster
wheel forward or backward.
If the vehicle has an electrical control
for adjusting the backrest angle, see
⇒ fig. 35 (2).
(4) Adjust the seat height. Pull the lever up or push it down.
(5) Move the front seat for-
ward or back.
Pull the lever up and move the front
seat. The front seat must lock in place
after the lever is released!

Electrical controls on the driver and front passenger seats

Fig. 35 Driver seat: Electrical controls to move the seat backward or forward, and adjust seat cushion height and backrest angle (if equipped).

Fig. 36 Lumbar support control (if equipped).

If your vehicle is equipped with electrical controls for the front seats, the controls on the front passen-ger seat either mirror those on the driver seat or there may be different combinations of electrical and manual controls.
There may be manual and electrical controls on the same seat.

Press the switch in the direction of the arrow ⇒ fig. 35:
(1) (A) Slide the seat forward or back.
(B) Adjust the seat cushion angle.
(C) Raise or lower the seat cushion.
(2) (D) Adjust the backrest angle.
Press the switch in the corresponding area ⇒ fig. 36:
(1) or (2) Adjust the curve of the lumbar support.
(3) or (4) Adjust the height of the lumbar support.

WARNING
Improper use of electrical seat controls can cause serious personal injuries.
x The front seats in your vehicle can be electrically adjusted even when the vehicle key has been removed from the ignition or, on a vehicle with Keyless Access, even if there is no key in the vehicle.
x Never leave children and persons who need help in the vehicle alone because the unsu-pervised use of the electric seat adjustments can result in serious personal injury.
x Always make sure that no one is in the way while the front seats are being adjusted, or while calling up the stored memory settings for the front seats. In an emergency, stop auto-matic seat adjustment by pressing a seat adjustment switch.
NOTICE
To help prevent damage to electrical parts in the seat, do not kneel on the front seats or apply concentrated pressure to a small area of the seat or backrest.
If the vehicle battery is too weak, the electrical seat adjustment controls may not work.
Starting the electric motor may stop seat adjustment.