service VOLKSWAGEN E-GOLF 2019 User Guide

Diagnostics & Maintenance:
Feature Description
Dealer
Scheduling
Press the button in the 3-button module: The vehicle will
initiate a call to the Volkswagen Car-Net Response Center
where a Volkswagen Car-Net Customer Specialist will
connect you with an authorized Volkswagen dealer to
schedule your service appointment. The address of the
dealer’s location can also be sent by the Customer Spe-
cialist to your factory-installed navigation system (if
equipped).
Vehicle
Health Re-
port
View a vehicle health report to proactively manage
maintenance and other services and to receive up-to-date
diagnostics in a monthly email report or by immediate re-
quest.

WARNING
Refer to your vehicle's warning and indicator lights for the most current diagnostic infor-mation. Always consult this manual for maintenance guidelines. Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
x Park the vehicle at a safe distance from moving traffic and where no part of the hot cata-lytic converter and exhaust system can come into contact with flammable materials under the vehicle, such as dry grass, brush, spilled fuel, etc.
x A broken down vehicle presents a high accident risk for itself and others. Switch on emergency flashers and set up a warning triangle to warn oncoming traffic.
The Volkswagen Car-Net website (http:// www.vw.com/carnet) contains the most up-to-date information and instructions about Volkswagen Car-Net services.
x Please regularly visit the website to learn about changes to services and new features.
x Volkswagen Car-Net features can be modified, discontinued, deactivated, reactivated or expanded without any further notice.
Application software (“apps”)

Application software, its usage and the wireless connection required to use application software may be billable services. Apps may be provided by third parties. Therefore you should refer to the terms of use and privacy statements associated with the apps for information about how the apps collect, use and share information about you, your vehicle or your mobile device.
The application software provided may be designed to be used for a variety of purposes and be spe-
cific to your vehicle and country ⇒ . The content, range of software provided and application soft-ware provider can vary. Some application software is also subject to the availability of services provid-ed by third parties. In order for some application software to work, wireless service reception must be strong enough to handle the data exchange involved (text and data rates apply).
Application software descriptions may be provided by the service provider.
Due to the multitude of mobile devices and fast pace of software development, the application soft-ware provided may not run on all mobile devices and their operating systems. This may even apply for the same model of a mobile device. For example, application software may run on version 2 of the device's operating system but not on version 3.
Application software can be modified, discontinued, deactivated, reactivated or expanded without any further notice.
In order for some application software to work, the wireless or cable connection between the factory-installed Radio or Navigation system and a compatible, functioning mobile device must be strong enough and uninterrupted.
NOTICE
Volkswagen is not responsible for vehicle damage caused by inferior-quality or malicious application software, poorly programmed application software, insufficient wireless service reception, data loss during transmission or misuse of mobile devices.
3-button module

Fig. 14 In the roof console: 3-button module to access Volkswagen Car-Net service operators.

⇒ fig. 14 Function

Press and hold for longer than 2 seconds: Connects to
the Volkswagen Car-Net Response Center and a
Volkswagen Car-Net Customer Specialist.
Press again: End the call.
>
Press and hold for longer than 2 seconds: Assistance in
the event of a breakdown by connecting to the
Volkswagen Roadside Provider.
Press again: End the call.

Press and hold for longer than 2 seconds: Activate
emergency call.
Press again: End the call.

LED light in the 3-button module
The LED light in the 3-button module will be green during the trial period and whenever you have an active subscription. The LED light will go off if the trial period is over and the customer has not sub-scribed to the Volkswagen Car-Net Services. The LED light will be red only during a VW Car-Net hardware malfunction or fault.
WARNING
Application software and Volkswagen Car-Net services that are unsuitable or improperly used can cause accidents, serious personal injury and vehicle damage.
x Volkswagen Car-Net services can be used only where adequate cellular and GPS signals are available
x Volkswagen recommends using only services and application software that are provided by Volkswagen or Verizon Telematics, Inc. (VzT) specifically for your vehicle.
x Protect the mobile device and its application software from misuse.
x Never modify application software and Volkswagen Car-Net services.
x Always read and heed the operating instructions for the mobile device.
WARNING
Driver distraction causes accidents, collisions and serious personal injury! Using application software and Volkswagen Car-Net services while driving can distract the driver from traffic.
x Always drive attentively and responsibly.
NOTICE
The system does not support simultaneous Volkswagen Car-Net and mobile phone calls via the mobile phone package.

x When a Volkswagen Car-Net service is accessed through the 3-button module call buttons any calls on a mobile device connected to the vehicle’s mobile phone package will be automat-ically disconnected.
x Initiating or accepting a call on a mobile device connected to the vehicle's mobile phone package could end any connection to the Volkswagen Car-Net Response Center made through the , >, or buttons.
x Calls on a mobile device connected to the vehicle's mobile phone package cannot be ac-cepted or initiated during an automated emergency connection to the Volkswagen Car-Net Response Center; for example, because an airbag has deployed.

Canadian customers can contact an authorized Volkswagen dealer or Volkswagen Service Facility or call the Volkswagen Canada Customer CARE Center at 1-800-822-8987.
NOTICE
The remote control vehicle keys contain electrical components. Protect them from damage, moisture and rough handling.
Do not press the buttons on the remote control vehicle key unless you actually want to use the function in question. Since terrain and conditions vary, pressing a button on the remote control vehicle key when it is not necessary may unlock the vehicle or set off the panic alarm, even if you think you are out of range.
Remote control vehicle key functions can be temporarily disrupted by interference from transmit-ters near the vehicle that use the same frequency range (such as radio equipment or mobile phones).
Things between the remote control vehicle key and vehicle, bad weather, as well as a weak battery can reduce the operating range.
If the remote control vehicle key buttons ⇒  Unlocking or locking the vehicle from the outside or
the power locking buttons ⇒  Unlocking or locking the vehicle from the inside are pushed repeatedly in quick succession, the power locking system is switched off for a brief period to help keep it from being overloaded. The vehicle is then unlocked for about 30 seconds. Unless a door or the rear hatch is opened in this span of time, the vehicle is automatically locked afterwards.
Indicator light in the remote control vehicle key

Fig. 18 Indicator light in the remote control vehicle key.

x Using the wrong battery can damage the remote control vehicle key. Replace a dead battery with a new one that has the same voltage, size, and specifications.
x Make sure the plus and minus poles of the battery are correctly positioned.
Dispose of old batteries in an environmentally responsible manner and keep them out of the reach of children.
Batteries of the type used in your remote control vehicle key may contain Perchlorate Material. Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all legal requirements regarding handling and disposal of these batteries. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities are familiar with the requirements, and we recommend that you have them perform this service for you.
Synchronizing the remote control vehicle key

x Try one-touch window closing again.
x If the window meets resistance a second time, so that it stops and goes back down, one-touch closing is deactivated for about 10 seconds.
x If you pull the power window button up all the way and hold it during this 10 second interval, the
window will close without pinch protection ⇒ .
Closing the window without pinch protection
x Try to close the window again within 10 seconds by holding the switch. Pinch protection is turned off for a short distance in the window track!
x If closing takes longer than about 10 seconds, pinch protection is turned on again. The window stops again if there is resistance.
x If the window still will not close, please see an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
WARNING
Without pinch protection, power windows will close with enough force to cause serious per-sonal injury.
x Always be careful when closing power windows.
x Always make sure that no one is in the way when overriding pinch protection to close power windows!
x Pinch protection cannot prevent fingers or other parts of the body from being pressed against the window frame; injuries may result.
Pinch protection is also active during convenience closing of the windows and the power sunroof
⇒  Power windows – features.

Function Action ⇒ fig. 31
Open the power sunroof
Press the switch rearward (C) to the first detent.
Briefly press the switch the second detent to
open the roof to the comfort position with the
one-touch feature.
Close the power sunroof
Press the switch forward (D) to the first detent.
Briefly press the switch to the second detent to
activate the one-touch feature.
Stop the one-touch fea-
ture during open-
ing/closing
Press the switch again at (C) or (D).

Opening and closing the sunshade
The sliding sunshade must be opened and closed manually. Use the handle at the front of the shade to slide it to the required position. It does not open or close automatically with the power sunroof.
Emergency closing of the power sunroof
If your power sunroof will not close properly, do not try to close it yourself, doing so can cause serious and expensive damage that will not be covered by any Volkswagen Limited Warranty. Special knowledge and tools are required to close the power sunroof if it will not close on its own. To help prevent damage to the sunroof, have an authorized Volkswagen dealer or an authorized Volkswagen Service Facility help you close and repair the power sunroof.
The comfort position provides sufficient ventilation without loud wind noise.
Power sunroof – convenience closing feature

WARNING
Always adjust seat, safety belts, and head restraints properly before driving and make sure that all passengers are properly restrained.
x Push the passenger seat as far back as possible. Always be sure that there are at least 10 inches (25 cm) between the front passenger's breastbone and the instrument panel.
x Always adjust the driver's seat and the steering wheel so that there are at least 10 inches (25 cm) between your breastbone and the steering wheel.
x Adjust the driver's seat so that you can easily push the pedals all the way to the floor while keeping your knee(s) slightly bent.
x If these requirements cannot be met for physical reasons, contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility to see whether adaptive equipment is available.
x Always hold the steering wheel on the outside of the steering wheel rim with your hands at the 9 o'clock and 3 o'clock positions to help reduce the risk of personal injury if the driv-er's airbag inflates.
x Never hold the steering wheel at the 12 o'clock position or with your hands at other places inside the steering wheel rim or on the steering wheel hub. Holding the steering wheel the wrong way can cause serious injuries to the hands, arms, and head if the driver's airbag in-flates.
x Pointing the steering wheel toward your face decreases the ability of the driver's airbag to help protect you in a collision.
x Never drive with backrests reclined or tilted back farther than necessary to drive comfort-ably. The farther back the backrests are tilted, the greater the risk of injury caused by incor-rect positioning of the safety belts and improper seating position.
x Never drive with the front seat passenger backrest tilted forward. If the front airbag de-ploys, the front backrest can be forced backward and injure passengers on the rear seat.
x Sit as far back as possible from the steering wheel and the instrument panel.
x Always sit upright with your back against the backrest with the front seats properly ad-justed. Never lean against or place any part of your body too close to the area where the air-bags are located.
x Rear seat passengers who are not properly seated and restrained are more likely to be seriously injured in a crash.
WARNING
Improper adjustment of the seats can cause accidents and severe injuries.
x Never adjust the seats while the vehicle is moving. Your seat may move unexpectedly and you could lose control of the vehicle. In addition, you will not be in the correct seating posi-tion while adjusting the seats.
x Adjust the front seat height, angle and longitudinal direction only if the seat adjustment area is clear.
x The adjustment of the front seats must not be restricted by things in the footwell in front or behind the seats.

NOTICE
x To help prevent damage to electrical and other parts in the seat, do not kneel on the front seats or apply concentrated pressure to a small area of the seat or backrest.
x Liquids, sharp objects and things that do not let the heat in the seat escape into the air, including, for example, a child restraint, a blanket, or seat covers on the seat can damage seat heating.
x If you smell an odor, immediately shut off seat heating and have it checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
x Never install leather upholstery on a vehicle with seat heating that originally had cloth upholstery. The seat heating elements for seats with cloth seats will overheat if the cloth up-holstery is replaced with leather upholstery.
Switch off seat heating when it is not needed to help reduce unnecessary power consumption.